diff --git a/docs/customer/portal/index.md b/docs/customer/portal/index.md index cb4bc67c5c..e804196853 100644 --- a/docs/customer/portal/index.md +++ b/docs/customer/portal/index.md @@ -8,9 +8,9 @@ description: "Register for a Netwrix Customer Portal account, access downloads, import { Company } from '@site/src/training/products'; -Follow the steps to register for a Customer Portal account. +To register for a Customer Portal account, complete the following steps: - 1. Navigate to the [Netwrix website](https://www.netwrix.com/) + 1. Navigate to the [Netwrix website](https://www.netwrix.com/). ![Netwrix Website](@site/static/images/customer-portal/website.png) @@ -23,15 +23,22 @@ Follow the steps to register for a Customer Portal account. * First Name – Enter your first name * Last Name – Enter your last name * Business Email – Enter your corporate email address - * This needs to be the same email address known to . + * This should be an email address that already has on file. * Direct Phone – Enter your corporate phone number - + * Password – Enter a password that meets the following requirements: + * At least 15 characters + * At least one number + * At least one uppercase letter + * At least one lowercase letter + * At least one special character + * Confirm Password – Renter the password 4. Check the **I'm not a robot** box. 5. Read the [Netwrix Privacy Policy](https://www.netwrix.com/en/legal/privacy-policy) and then accept it by checking the box. 6. Click **Sign Up**. ![Thank You for Signing Up Message](@site/static/images/customer-portal/thank-you.png) -7. After registering, you will receive an email to activate your account. If you do not receive this email, click the **Resend Activation** link in the browser. + +7. After registering, you will receive an email to activate your account. If you don't receive this email, click the **Resend Activation** link in the browser. :::danger[Warning] @@ -41,22 +48,20 @@ Follow the steps to register for a Customer Portal account. ![Activation Email](@site/static/images/customer-portal/activation.png) -8. Click **Verify Your Account** link in the email. +8. Open the email and click the **Verify Your Account** link. ![Customer Portal Home Page](@site/static/images/customer-portal/home.png) - 9. Your account will be activated and you will be redirected to the Ready to use page. Click the **Netwrix products** link to open the portal's Home page. You can return to the main website by clicking the logo in the upper left corner. - -10. The activation email included a temporary password. To change your password, go to My Profile and click **Change Password**. + 9. The portal activates your account and redirects you to the Ready to use page. Click the **Sign In** link and enter the email address and password you provided during sign-up to access the Customer Portal. -From the website, you can access the Customer Portal through the drop-down menu from the user icon. +From the Customer Portal, you can return to the main website by clicking the logo in the upper-left corner. Then you can access the Customer Portal through the user icon. ## Troubleshooting Issues in the Customer Portal If you have any trouble with the Customer Portal, try the following: -* Ensure you verified your email by clicking the Verify Your Account link in the email you were sent when you registered for the account -* Confirm the corporate email address you used to register for a portal account is known to by contacting your Account Manager +* Ensure you verified your email by clicking the Verify Your Account link in the email you received when you registered for the account +* Contact your Account Manager to confirm has the corporate email address you used to register on file * Clear your browser cache -If you continue to have issues with any aspect of the Customer Portal, email us at [customer.portal@netwrix.com](mailto:customer.portal@netwrix.com) for assistance. +If you continue to have issues with the Customer Portal, email [customer.portal@netwrix.com](mailto:customer.portal@netwrix.com) for assistance. diff --git a/static/images/customer-portal/activation.png b/static/images/customer-portal/activation.png index 17c2d38189..0fb1c5cae8 100644 Binary files a/static/images/customer-portal/activation.png and b/static/images/customer-portal/activation.png differ diff --git a/static/images/customer-portal/home.png b/static/images/customer-portal/home.png index f0212e8cf8..7a86a9f66b 100644 Binary files a/static/images/customer-portal/home.png and b/static/images/customer-portal/home.png differ diff --git a/static/images/customer-portal/sign-up.png b/static/images/customer-portal/sign-up.png index a762f902b9..7972ba6625 100644 Binary files a/static/images/customer-portal/sign-up.png and b/static/images/customer-portal/sign-up.png differ diff --git a/static/images/customer-portal/thank-you.png b/static/images/customer-portal/thank-you.png index c130be4dd5..cc6795aa66 100644 Binary files a/static/images/customer-portal/thank-you.png and b/static/images/customer-portal/thank-you.png differ diff --git a/static/images/customer-portal/website.png b/static/images/customer-portal/website.png index efa45f5c96..92eeca82fd 100644 Binary files a/static/images/customer-portal/website.png and b/static/images/customer-portal/website.png differ