From effe8adc6ba5cf97546cbb60df02bc6e3d7f7c77 Mon Sep 17 00:00:00 2001 From: Amanda <115730173+AmandaJ-W@users.noreply.github.com> Date: Tue, 12 May 2026 13:13:12 +0200 Subject: [PATCH 1/2] Update managing_media_responses.md --- source/managing_media_responses.md | 17 +++++++++++++++++ 1 file changed, 17 insertions(+) diff --git a/source/managing_media_responses.md b/source/managing_media_responses.md index 9bf30afea..4d8b8943b 100644 --- a/source/managing_media_responses.md +++ b/source/managing_media_responses.md @@ -127,3 +127,20 @@ You may need to delete media files in bulk, for example, to manage storage space If a Media Attachments (ZIP) export remains in the status Pending ... Click to refresh for an extended period, refresh the page or leave the Downloads page and return to it. Do not repeatedly click Click to refresh. +
+ +
+ Media attachment ZIP export fails +If your project has many media files or a slow internet connection, exporting all media attachments as a ZIP file may fail or take too long. There are two alternative options: either download the media files using the DownThemAll extension, or use the Kobo media download script available on GitHub. + +To download media files using the DownThemAll extension: +
    +
  1. Install the DownThemAll extension in Firefox, Chrome, or Edge.
    2. +
  2. Export your data as XLS. Make sure to include media URLs.
    3. +
  3. Open the downloaded file in Excel, then click File > Save As and choose Web Page (.htm or .html) as the file type.
    4. +
  4. Open the saved HTML file in Firefox, Chrome, or Edge, while signed into the KoboToolbox account where the media files are stored.
    5. +
  5. Open the DownThemAll extension from the HTML page, and start the download.
    6. +
+ +You can adjust the extension settings to limit download speed or retry failed downloads. This method can be used to download all media files, or only selected files, without relying on the ZIP export. +
From c9dad1943440dfa98197c8f9f4e3d89e72e331a9 Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?Salom=C3=A9=20Garnier?= Date: Tue, 12 May 2026 13:33:06 +0200 Subject: [PATCH 2/2] Revise media download instructions in managing_media_responses.md Updated instructions for downloading media files using the DownThemAll extension, including formatting changes for clarity. --- source/managing_media_responses.md | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/source/managing_media_responses.md b/source/managing_media_responses.md index 4d8b8943b..0df063e68 100644 --- a/source/managing_media_responses.md +++ b/source/managing_media_responses.md @@ -132,11 +132,11 @@ You may need to delete media files in bulk, for example, to manage storage space
Media attachment ZIP export fails If your project has many media files or a slow internet connection, exporting all media attachments as a ZIP file may fail or take too long. There are two alternative options: either download the media files using the DownThemAll extension, or use the Kobo media download script available on GitHub. - -To download media files using the DownThemAll extension: +

+To download media files using the DownThemAll extension:
    -
  1. Install the DownThemAll extension in Firefox, Chrome, or Edge.
    2. -
  2. Export your data as XLS. Make sure to include media URLs.
    3. +
  3. Install the DownThemAll extension in Firefox, Chrome, or Edge.
    4. +
  4. Export your data as XLS. Make sure to include media URLs.
  5. Open the downloaded file in Excel, then click File > Save As and choose Web Page (.htm or .html) as the file type.
  6. Open the saved HTML file in Firefox, Chrome, or Edge, while signed into the KoboToolbox account where the media files are stored.
  7. Open the DownThemAll extension from the HTML page, and start the download.