Amazon Q Developer still shows "temporarily suspended" in VS Code after account unsuspension

[karinamoreno0289-beep]

Before opening, please confirm:

• I have searched for duplicate or closed issues

Operating System

Windows 11

Kiro Version

Latest (VS Code extension)

Bug Description

My Amazon Builder ID was temporarily suspended due to unusual activity.
AWS Billing and AWS Support confirmed that my account is now unsuspended.

Amazon Q Developer works correctly on the web.
However, Amazon Q Developer in Visual Studio Code still shows:
"Your User ID is temporarily suspended."

I cleared VS Code cache, reinstalled the Amazon Q extension, re-authenticated, and rebooted.
The issue persists only in the IDE.

This appears to be an IDE entitlement not being re-enabled.

Steps to Reproduce

1. Open Visual Studio Code
2. Open the Amazon Q (Kiro) extension
3. Sign in using Personal account (Amazon Builder ID)
4. Type any message in the chat and send it
5. Observe the error message indicating the User ID is temporarily suspended

Expected Behavior

Amazon Q Developer should respond normally in Visual Studio Code, the same way it works on the web interface.

Conversation ID

No response

Additional Context

Builder User ID:
d-9067642ac7.04d8c4b8-1081-70a1-3eb5-185114e85d3a

Latest Request ID from VS Code:
5d316c94-ecf0-4262-adf0-386a80cab9aa

Country: Peru
Use case: personal / studies
Network: home residential, no VPN

AWS Support confirmed the account is unsuspended.
Amazon Q works on the web, but not in the IDE.

[karinamoreno0289-beep]

This is NOT a duplicate.

The referenced issue (#4681) is a generic login problem.
In my case, AWS Support has already confirmed that my account is unsuspended.

Amazon Q works correctly on the web.
Only Amazon Q Developer in VS Code remains blocked.

This is an IDE-only entitlement issue that was not re-enabled after unsuspension,
not a general login failure.

Please keep this issue open and escalate to the Kiro engineering team to reset or re-enable the IDE entitlement for my Builder ID.

[karinamoreno0289-beep]

Update:

After signing out, rebooting, and signing in again, the issue persists.

Amazon Q loads correctly in VS Code, but immediately after authentication
the same error appears again:

"Your User ID is temporarily suspended."

New Request ID:
df4a6802-6d71-4556-9883-4b9f37dd3840

This confirms the security/suspension flag is still active for the IDE
and was not fully cleared during the previous unsuspension.

[github-actions]

This issue has been automatically closed due to inactivity. It has been 7 days since we requested additional information.

If you still need help with this issue, please feel free to reopen it or create a new issue with the requested details.