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Before contacting Blockchain Document Store support, you can search the FAQs below. You can also review the Troubleshooting information, which includes error messages and corrective actions.
Q: What APIs are available for me to interact with the service and network?
A: To initiate, join or manage an IBM Blockchain Solution on IBM Cloud (various levels of
administrator access required):
Blockchain Solution Manager API 
{:new_window}.
A: To manage documents with Blockchain Document Store:
Blockchain Document Store API {:new_window}.
Q: How do I exchange a Cloud IAM token for a service Onboarding token?
A:
Users: How do I add a new user to an instance of Blockchain Document Store?
Add a human user: Log in, with Organization Administrator access, to the applicable solution. Then initiate a PUT call to the /v1/organizations/{organizationId}/users endpoint, at https://dev.pbsa-dev1.us-south.containers.mybluemix.net/onboarding/swagger/#/Users.
Add a system user: Log in, with Organization Administrator access, to the applicable solution and channel. Then initiate a PUT call to the /v1/organizations/{organizationId}/systems endpoint, at https://dev.pbsa-dev1.us-south.containers.mybluemix.net/onboarding/swagger/#/Systems/put_v1_organizations__organizationId__systems.
How do I assign a role to a user?
Human user: Log in, with Organization Administrator access, to the applicable solution and channel. Then initiate a PUT call to the /v1/organizations/{organizationId}/users endpoint; at https://dev.pbsa-dev1.us-south.containers.mybluemix.net/onboarding/swagger/#/Users. In the payload, specify one or more defined roles.
System user: Log in, with Organization Administrator access, to the applicable solution and channel. Then initiate a PUT call to the /v1/organizations/{organizationId}/systems endpoint; at https://dev.pbsa-dev1.us-south.containers.mybluemix.net/onboarding/swagger/#/Users. in the payload, specify one or more defined roles.
Terminology: How are blockchain and networking terms used in this environment?
Please see the Glossary{:new_window} for Blockchain Document Store service terms and
definitions, including applicable IBM Blockchain Platform {:new_window} terms.
Purchase Service: How do I purchase the Blockchain Document Store service?
Purchase the service through the IBM Cloud Catalog {:new_window}.
Roles: How do I view role information for my network and users?
Use the Admin and Roles endpoints at Blockchain Solution Manager API {:new_window}.