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Technical Account Manager | Software Development Expert | Client Success Specialist
faria.jfp@gmail.com | +55 21 992242725 | São José dos Campos, São Paulo, Brazil
Seasoned software engineering professional with 15+ years of technical expertise spanning software development and support. Proven track record in client-facing roles managing international accounts and turning around challenging situations. Combines deep technical knowledge with strong communication skills and entrepreneurial experience in remote, global environments.
Remote role supporting international clients across SIM-OTA and eSIM SM-DP projects
- Managed technical relationships with major telecommunications clients, serving as primary point of contact for complex technical troubleshooting and implementations
- Brought in specifically to transform underperforming support operations for demanding enterprise accounts
- Successfully maintained high client satisfaction while managing the most challenging customer accounts
- Collaborated remotely with international teams across multiple time zones
Developed mission-critical software powering Brazil's premier broadcasting network
(Intern 2011-2012, Dell contractor 2012-2013, Direct hire 2013-2015)
- Built and maintained mission-critical applications serving millions of viewers
- Developed specialized software for media asset management, studio operations and general broadcasting
- Maintained robust software solutions for newsroom operations, ensuring 24/7 reliability
- Progressed from intern to contractor to direct hire at TV Globo's Engineering R&D department, demonstrating consistent value delivery and technical growth
Implemented advanced control systems in wireless sensor and actuator networks
- Implemented novel control algorithms (self-triggered and event-triggered control) for wireless sensor networks using LabVIEW/Simulink
- Created embedded software for sensor motes using nesC/tinyOS, including energy management enhancements contributed back to the open-source tinyOS project
- Built analog circuits connecting wireless motes to physical systems
- Collaborated with PhD candidates and professors on cutting-edge automatic control research, translating theoretical algorithms into working implementations
- Conducted experiments and data collection for research validation and publication, preparing technical demonstrations of novel control techniques
Client-facing role managing student and parent relationships in multicultural environment
- Inherited struggling mathematics program mid-year and successfully turned around student performance
- Focused course on Probability & Statistics providing a strong foundation for data literacy
- Achieved student pass rates aligned with global IB averages, with students gaining admission to top international universities
- Managed relationships with students, parents, and administration in high-pressure academic environment
- Demonstrated ability to assess individual needs and create customized learning approaches
- Became a go-to resource for colleagues on the Diploma Programme planning and assessment practices
Entrepreneurial venture (full-time 2020-2023, part-time otherwise)
- Co-founded and scaled online business, achieving substantial revenue growth during full-time focus period (2020-2023)
- Managed all technical aspects including platform development, user experience, and system maintenance
- Handled client relationships, curriculum development, and business operations in remote-first environment
- Demonstrated entrepreneurial mindset and ability to execute with limited guidance while balancing with primary employment
Digital forensics and cybersecurity specialization
Published researcher in Machine Learning and Neural Networks applications
Teaching qualification for secondary education
Published Research: International journal publication on neural network applications in diagnostic medicine
International Research: KTH Royal Institute of Technology exchange - Research Engineer in Automatic Control Lab
Self-Taught Foundation: Programming since age 13, built e-commerce website as teenager
Client Turnaround Specialist: Successfully transformed underperforming support operations at G+D
Educational Impact: Turned around failing mathematics program, achieving global benchmark performance
Mission-Critical Development: Developed mission-critical software at Brazil's largest broadcaster
Entrepreneurial Success: Co-founded and operated international online music education business
Programming Languages: C/C++, Python, Java, PHP, SQL, JavaScript, MATLAB
Technologies: SQL/NoSQL Databases, Git, AWS, WordPress, Machine Learning, DevOps, Embedded Systems
Domain Expertise: Mathematics, SIM-OTA, eSIM, Broadcasting Systems, Digital Forensics, IoT, LMS
Portuguese: Native
English: Fluent (Professional)
Swedish: Conversational
Spanish: Reading Proficiency
Italian: Reading Proficiency