| copyright |
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|---|---|---|---|
| lastupdated | 2026-04-16 | ||
| keywords | getting help, getting support | ||
| subcollection | account |
{{site.data.keyword.attribute-definition-list}}
{: #gettinghelp}
If you experience an issue or have questions when you're working in the {{site.data.keyword.cloud}} console, you can use the following resources before you open a support case. {: shortdesc}
- Review the FAQs in the product documentation.
- Review the troubleshooting documentation for accounts, billing, selling on {{site.data.keyword.cloud_notm}}, and Using the support center to troubleshoot and resolve common issues.
- Check the status of the {{site.data.keyword.cloud_notm}} platform and resources by going to the Status page{: external}.
- Review Stack Overflow{: external} to see whether other users experienced the same problem. When you ask a question, tag the question with
ibm-cloud, so that it's seen by the {{site.data.keyword.cloud_notm}} development teams.
If you have paid support plans, for example Advanced or Premium plans, go to the Support Center{: external} in the {{site.data.keyword.cloud_notm}} console, and click Create a case from the Contact Support section. After your support case is created, you can follow its progress on the Manage cases{: external} page. For more information about creating a case, see Creating support cases.