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flashduty/en/1. On-call/1. Getting Started/1.3 FAQ.md

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@@ -65,24 +65,231 @@ Flashduty On-call's pricing model is based on the number of licenses purchased,
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<details>
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<summary>Does Flashduty On-call use fixed numbers for voice notifications?</summary>
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It depends on the region where notifications are sent. You can download the Flashduty On-call app and authorize automatic contact synchronization:
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- Mainland China: (010)21364727, (021)32017538, (010)21364713 and (010)21364708
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- Outside Mainland China:
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| Country/Region | Display Number |
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| --- | --- |
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| United States/Canada | 16465861127 |
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| United Kingdom | 16465861127 |
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| France | 16465861127 |
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| Germany | 16465861127 |
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| China Hong Kong | 16465861127 |
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| China Taiwan | 16465861127 |
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| India | 16465861127 |
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| Japan | 16465861127 |
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| Malaysia | 16465861127 |
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| Singapore | 16465861127 |
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| Philippines | 16465861127 |
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| Israel | 16465861127 |
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| Australia/Cocos/Christmas Island | 16465861127 |
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It depends on the region where notifications are sent. You can download the [Flashduty On-call app](https://m.malink.cn/s/Vj26r2) and authorize automatic contact synchronization:
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| Region/Country | Code | Display Number |
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| --- | --- | --- |
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| Mainland, China | +86 | 01021364727<br>01021364713<br>01021364708<br>057123675454<br>057123675496 |
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| Hong Kong, China | +852 | 16465861127 |
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| Taiwan, China | +886 | 16465861127 |
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| Singapore | +65 | 16465861127 |
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| United States | +1 | 16465861127 |
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| Canada | +1 | 16465861127 |
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| Japan | +81 | 16465861127 |
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| India | +91 | 16465861127 |
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| Indonesia | +62 | 16465861127 |
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| United Kingdom | +44 | 16465861127 |
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| Germany | +49 | 16465861127 |
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| Anguilla | +1-264 | 16465861127 |
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| Antigua and Barbuda | +1-268 | 16465861127 |
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| Aruba | +297 | 16465861127 |
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| Bahamas | +1-242 | 16465861127 |
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| Barbados | +1-246 | 16465861127 |
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| Belize | +501 | 16465861127 |
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| Bermuda | +1-441 | 16465861127 |
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| Cayman Islands | +1-345 | 16465861127 |
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| Costa Rica | +506 | 16465861127 |
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| Dominica | +1-767 | 16465861127 |
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| Dominican Republic | +1-829,1809,1849 | 16465861127 |
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| El Salvador | +503 | 16465861127 |
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| Greenland | +299 | 16465861127 |
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| Grenada | +1-473 | 16465861127 |
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| Guadeloupe | +590 | 16465861127 |
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| Guatemala | +502 | 16465861127 |
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| Haiti | +509 | 16465861127 |
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| Honduras | +504 | 16465861127 |
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| Jamaica | +1-876 | 16465861127 |
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| Martinique | +596 | 16465861127 |
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| Mexico | +52 | 16465861127 |
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| Montserrat | +1-664 | 16465861127 |
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| Netherlands Antilles | +599 | 16465861127 |
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| Nicaragua | +505 | 16465861127 |
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| Panama | +507 | 16465861127 |
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| Puerto Rico | +1-787,1939 | 16465861127 |
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| St Kitts and Nevis | +1-869 | 16465861127 |
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| St Lucia | +1-758 | 16465861127 |
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| St Pierre and Miquelon | +508 | 16465861127 |
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| St Vincent Grenadines | +1-784 | 16465861127 |
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| Trinidad and Tobago | +1-868 | 16465861127 |
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| Turks and Caicos Islands | +1-649 | 16465861127 |
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| Virgin Islands, British | +1-284 | 16465861127 |
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| Virgin Islands, U.S. | +1-340 | 16465861127 |
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| Argentina | +54 | 16465861127 |
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| Bolivia | +591 | 16465861127 |
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| Brazil | +55 | 16465861127 |
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| Chile | +56 | 16465861127 |
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| Colombia | +57 | 16465861127 |
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| Ecuador | +593 | 16465861127 |
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| Falkland Islands | +500 | 16465861127 |
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| French Guiana | +594 | 16465861127 |
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| Guyana | +592 | 16465861127 |
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| Paraguay | +595 | 16465861127 |
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| Peru | +51 | 16465861127 |
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| Suriname | +597 | 16465861127 |
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| Uruguay | +598 | 16465861127 |
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| Venezuela | +58 | 16465861127 |
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| Albania | +355 | 16465861127 |
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| Andorra | +376 | 16465861127 |
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| Austria | +43 | 16465861127 |
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| Belarus | +375 | 16465861127 |
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| Belgium | +32 | 16465861127 |
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| Bosnia and Herzegovina | +387 | 16465861127 |
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| Bulgaria | +359 | 16465861127 |
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| Croatia | +385 | 16465861127 |
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| Cyprus | +357 | 16465861127 |
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| Czech Republic | +420 | 16465861127 |
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| Denmark | +45 | 16465861127 |
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| Estonia | +372 | 16465861127 |
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| Faroe Islands | +298 | 16465861127 |
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| Finland/Aland Islands | +358 | 16465861127 |
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| France | +33 | 16465861127 |
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| Gibraltar | +350 | 16465861127 |
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| Greece | +30 | 16465861127 |
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| Hungary | +36 | 16465861127 |
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| Iceland | +354 | 16465861127 |
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| Ireland | +353 | 16465861127 |
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| Italy | +39 | 16465861127 |
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| Kosovo | +383 | 16465861127 |
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| Latvia | +371 | 16465861127 |
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| Liechtenstein | +423 | 16465861127 |
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| Lithuania | +370 | 16465861127 |
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| Luxembourg | +352 | 16465861127 |
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| Macedonia | +389 | 16465861127 |
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| Malta | +356 | 16465861127 |
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| Moldova | +373 | 16465861127 |
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| Monaco | +377 | 16465861127 |
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| Montenegro | +382 | 16465861127 |
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| Netherlands | +31 | 16465861127 |
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| Norway | +47 | 16465861127 |
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| Poland | +48 | 16465861127 |
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| Portugal | +351 | 16465861127 |
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| Romania | +40 | 16465861127 |
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| San Marino | +378 | 16465861127 |
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| Serbia | +381 | 16465861127 |
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| Slovakia | +421 | 16465861127 |
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| Slovenia | +386 | 16465861127 |
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| Spain | +34 | 16465861127 |
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| Sweden | +46 | 16465861127 |
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| Switzerland | +41 | 16465861127 |
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| Turkish Republic of Northern Cyprus | +9-0392 | 16465861127 |
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| Ukraine | +380 | 16465861127 |
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| Vatican City | +379 | 16465861127 |
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| Afghanistan | +93 | 16465861127 |
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| Armenia | +374 | 16465861127 |
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| Azerbaijan | +994 | 16465861127 |
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| Bahrain | +973 | 16465861127 |
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| Bangladesh | +880 | 16465861127 |
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| Bhutan | +975 | 16465861127 |
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| British Indian Ocean Territory | +246 | 16465861127 |
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| Brunei | +673 | 16465861127 |
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| Cambodia | +855 | 16465861127 |
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| East Timor | +670 | 16465861127 |
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| Georgia | +995 | 16465861127 |
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| Iraq | +964 | 16465861127 |
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| Israel | +972 | 16465861127 |
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| Jordan | +962 | 16465861127 |
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| Korea, Dem People's Rep | +850 | 16465861127 |
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| Korea, Republic of | +82 | 16465861127 |
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| Kuwait | +965 | 16465861127 |
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| Kyrgyzstan | +996 | 16465861127 |
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| Laos PDR | +856 | 16465861127 |
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| Lebanon | +961 | 16465861127 |
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| Macau | +853 | 16465861127 |
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| Malaysia | +60 | 16465861127 |
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| Maldives | +960 | 16465861127 |
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| Mongolia | +976 | 16465861127 |
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| Myanmar | +95 | 16465861127 |
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| Nepal | +977 | 16465861127 |
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| Oman | +968 | 16465861127 |
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| Pakistan | +92 | 16465861127 |
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| Palestinian Territory | +970 | 16465861127 |
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| Philippines | +63 | 16465861127 |
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| Qatar | +974 | 16465861127 |
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| Russia/Kazakhstan | +7 | 16465861127 |
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| Saudi Arabia | +966 | 16465861127 |
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| Singapore | +65 | 16465861127 |
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| Sri Lanka | +94 | 16465861127 |
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| Tajikistan | +992 | 16465861127 |
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| Thailand | +66 | 16465861127 |
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| Turkey | +90 | 16465861127 |
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| Turkmenistan | +993 | 16465861127 |
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| United Arab Emirates | +971 | 16465861127 |
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| Uzbekistan | +998 | 16465861127 |
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| Vietnam | +84 | 16465861127 |
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| Yemen | +967 | 16465861127 |
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| Algeria | +213 | 16465861127 |
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| Angola | +244 | 16465861127 |
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| Benin | +229 | 16465861127 |
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| Botswana | +267 | 16465861127 |
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| Burkina Faso | +226 | 16465861127 |
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| Burundi | +257 | 16465861127 |
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| Cameroon | +237 | 16465861127 |
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| Cape Verde | +238 | 16465861127 |
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| Central Africa | +236 | 16465861127 |
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| Chad | +235 | 16465861127 |
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| Comoros | +269 | 16465861127 |
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| Congo | +242 | 16465861127 |
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| Congo, Dem Rep | +243 | 16465861127 |
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| Djibouti | +253 | 16465861127 |
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| Egypt | +20 | 16465861127 |
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| Equatorial Guinea | +240 | 16465861127 |
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| Eritrea | +291 | 16465861127 |
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| Ethiopia | +251 | 16465861127 |
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| Gabon | +241 | 16465861127 |
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| Gambia | +220 | 16465861127 |
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| Ghana | +233 | 16465861127 |
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| Guinea | +224 | 16465861127 |
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| Guinea-Bissau | +245 | 16465861127 |
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| Ivory Coast | +225 | 16465861127 |
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| Kenya | +254 | 16465861127 |
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| Lesotho | +266 | 16465861127 |
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| Liberia | +231 | 16465861127 |
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| Libya | +218 | 16465861127 |
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| Madagascar | +261 | 16465861127 |
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| Malawi | +265 | 16465861127 |
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| Mali | +223 | 16465861127 |
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| Mauritania | +222 | 16465861127 |
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| Mauritius | +230 | 16465861127 |
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| Morocco/Western Sahara | +212 | 16465861127 |
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| Mozambique | +258 | 16465861127 |
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| Namibia | +264 | 16465861127 |
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| Niger | +227 | 16465861127 |
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| Nigeria | +234 | 16465861127 |
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| Reunion/Mayotte | +262 | 16465861127 |
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| Rwanda | +250 | 16465861127 |
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| Senegal | +221 | 16465861127 |
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| Seychelles | +248 | 16465861127 |
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| Sierra Leone | +232 | 16465861127 |
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| Somalia | +252 | 16465861127 |
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| South Africa | +27 | 16465861127 |
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| South Sudan | +211 | 16465861127 |
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| Sudan | +249 | 16465861127 |
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| Swaziland | +268 | 16465861127 |
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| Tanzania | +255 | 16465861127 |
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| Togo | +228 | 16465861127 |
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| Tunisia | +216 | 16465861127 |
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| Uganda | +256 | 16465861127 |
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| Zambia | +260 | 16465861127 |
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| Zimbabwe | +263 | 16465861127 |
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| American Samoa | +1-684 | 16465861127 |
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| Australia/Cocos/Christmas Island | +61 | 16465861127 |
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| Australian External Territories | +672 | 16465861127 |
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| Cook Islands | +682 | 16465861127 |
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| Fiji | +679 | 16465861127 |
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| French Polynesia | +689 | 16465861127 |
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| Guam | +1-671 | 16465861127 |
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| Kiribati | +686 | 16465861127 |
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| Marshall Islands | +692 | 16465861127 |
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| Micronesia | +691 | 16465861127 |
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| New Caledonia | +687 | 16465861127 |
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| New Zealand | +64 | 16465861127 |
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| Northern Mariana Islands | +1-670 | 16465861127 |
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| Palau | +680 | 16465861127 |
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| Papua New Guinea | +675 | 16465861127 |
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| Samoa | +685 | 16465861127 |
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| Solomon Islands | +677 | 16465861127 |
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| Tonga | +676 | 16465861127 |
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| Vanuatu | +678 | 16465861127 |
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- Other regions are not currently supported for voice notifications. If you have requirements, please contact us: [support@flashcat.cloud](mailto:support@flashcat.cloud)
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</details>
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flashduty/en/1. On-call/8. Integrations/8.3 IM integration/8.3.3 WeCom Integration Guide.md

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6. On the application details page, obtain the `Secret` and fill it in the Flashduty integration configuration page.
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7. On the application details page, go to **Web Authorization and JS-SDK** page, click **Set Trusted Domain**, and configure **Callback domain for application OAuth 2.0 web authorization** as required.
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7. On the application details page, go to **Web Authorization and JS-SDK** page, click **Set Trusted Domain**.
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> The trusted domain needs to point to Flashduty's backend address `{api_host}` (can be achieved through CNAME or proxy forwarding).
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>
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![2025-09-18-13-10-56](https://docs-cdn.flashcat.cloud/images/png/9a1bee272010ceaa38d2f39025215379.png)
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10. Company's Trusted IP : 47.94.95.118; 123.56.8.183; 47.94.193.81; 1.13.19.96
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![2025-09-19-11-06-36](https://docs-cdn.flashcat.cloud/images/png/0aa3c0129f7c99785ea77d088cd65774.png)
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10. Configure **Frontend Trusted Domain**
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> The trusted domain needs to point to Flashduty's frontend address `console.flashcat.cloud` (can be implemented through CNAME or proxy forwarding).
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>
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> For requirements regarding trusted domains, please refer to the WeCom official documentation ['Enterprise Internal Development Domain Configuration Guide'](https://open.work.weixin.qq.com/wwopen/common/readDocument/40754).
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After the frontend trusted domain verification passes, configure the generated **homepage address** to the WeCom application's **workbench application homepage**.
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![2025-10-14-19-52-19](https://docs-cdn.flashcat.cloud/images/png/cfd963b52a332082fc46ae12021ae73d.png)
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11. Configure **Trusted IP Address**: `47.93.12.134`
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![2025-09-19-11-03-07](https://docs-cdn.flashcat.cloud/images/png/40ee9fe1bea9d2ad1da3180517c45dc7.png)
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## 3. Configure war room
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7. **Incident notification failed with prompt `WeCom license not activated`?**
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- Please contact Flashduty customer service or your dedicated technical support to purchase and activate the license for you.
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8. **Why is the war room feature not working as expected?**
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- Please refer to the **FAQ** section of the Flashduty [War Room Introduction](https://docs.flashcat.cloud/en/flashduty/war-room?nav=01JCQ7A4N4WRWNXW8EWEHXCMF5).
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- Please refer to the **FAQ** section of the Flashduty [War Room Introduction](https://docs.flashcat.cloud/en/flashduty/war-room?nav=01JCQ7A4N4WRWNXW8EWEHXCMF5).
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9. **Why does it prompt "redirect_uri needs to use the application's trusted domain" when opening the app in the WeCom workspace?**
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![2025-10-14-19-43-01](https://docs-cdn.flashcat.cloud/images/png/4f7c73c4224f80ba47b0f83d45b5e780.png)
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- Please confirm whether the domain in the `redirect_uri` parameter in the **App Homepage** URL has completed the domain ownership verification required by WeCom. For details, see the WeCom official documentation ['Enterprise Internal Development Domain Configuration Guide'](https://open.work.weixin.qq.com/wwopen/common/readDocument/40754).

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