auth/cancelled-popup-request on school-managed ChromeOS devices

[prosenjit07]

Operating System

Chromeos

Environment (if applicable)

Node js 18, angular 15, Chrome browser

Firebase SDK Version

v9+

Firebase SDK Product(s)

Auth

Project Tooling

auth/cancelled-popup-request on school-managed ChromeOS devices

Detailed Problem Description

Description

Firebase signInWithPopup fails only on school-managed ChromeOS devices in production. Works fine on all other OS/browsers and on localhost:4200 everywhere.

Error

FirebaseError: Firebase: This operation has been cancelled due to another conflicting popup being opened. (auth/cancelled-popup-request)

Environment

Environment	Result
Production — managed ChromeOS	❌ Fails
Production — other OS	✅ Works
localhost:4200 — all browsers	✅ Works

Notes

• App uses Google-integrated accounts with Drive & Classroom scopes.
• Likely cause: ChromeOS MDM policy or forced SSO intercepting the popup and conflicting with Firebase's popup lifecycle.
• Potential fix: switch to signInWithRedirect for managed device environments.

Steps and code to reproduce issue

this.sessionManagerService.setisIntegratedWithGoogle(res.data?.isGoogleIntegrated);

if (res.data.sessionUrl) {
window.open(res.data.sessionUrl, '_self');
} else {
const isIntegratedWithGoogle = this.sessionManagerService.getisIntegratedWithGoogle();
const googleProvider = this.sessionManagerService.getgProviderDetails();

if (isIntegratedWithGoogle === 'true' && googleProvider === 'google.com') {
this.googleAccessTokenService.integrateGoogleScopePermissions();

const hasAccessToken = await this.waitForAccessTokenWithTimeout(10000);

this.userAuthService.navigationBasedOnUser(res.data);

if (!hasAccessToken) {
  console.warn('Google scope popup blocked during social login. Proceeding without Drive.');
}

}
}

[jbalidiong]

Hi @prosenjit07, apologies for the delayed response and thank you for the bug report. I tried replicating the issue but wasn't able to experience the same behavior and successfully logged in a user. Here's my MCVE, let me know in case I missed anything here.

Are you using the latest SDK version, if not could you try updating to the latest version of firebase-js-sdk, which is currently v12.12.0? If you are still encountering the issue even after updating, could your share anything that I missed in the MCVE.

[looptheloop88]

Also, as described in the report details, strict browser policies can sometimes force the closure of the popup window resulting in cancellation error.