Improved error logging in Live Integration/orders

[lbw-dynamicweb]

When using the live integration, including the scheduled task 'Sync queued orders using Dynamicweb Live Integration', the log contains important information from BC:

06-17-2025 01:48:39.177 : Error CalculateOrder Order Id:'ORDER4286' CreateOrder:'True' Message:'Internal Server Error Response: You cannot create this type of document when Customer 2003916 is blocked with type All'.

This information is not visible in the scheduled task log nor in the order log, making it difficult for customers to pinpoint why the order is not sent to BC.

The best solution would be to have the information visible on the Order States directly.

[DWDBE]

Hi Lars,
it looks like this functionality is already there. You can create a new Order state:

and then select it in the appropriate Live integration settings (that settings are used when the order is exported to its related ERP by Order ShopId -> Live integration ShopId matching):

then once the order export is failed (by the Live integration or Scheduled task or Transfer to ERP button click) the selected order state is set on the order:

So not sure if we need to develop anything else for this

BR, Dmitrij

[lbw-dynamicweb]

This doesn't actually solve the problem. We already know that "something" went wrong with the transfer to BC and is setting the status accordingly. The customer cannot see (on the order), that the problem is actually a setting in their BC. They just assume that DW is not working. The customer creates a task for the Care department, and I have to find the order transfer date and open the log for this to see if there is a text in the log telling me what the actual problem is. If the error text from BC was added to the order somehow, the customer would be able to fix this without contacting care.

[DWDBE]

That logging will be added in this PR: dynamicweb/DataIntegration.LiveIntegration#50

[DynamicRas]

Hi,

We will also look at how to improve the message directly on the order overview.

BR Rasmus Sanggaard

[DynamicRas]

We have added the error to the order log. So when if the order fails, it gets the state chosen in the add-in and then the administrative user can see the info in the order log.

BR Rasmus Sanggaard