[5.x]: Address preview not visible on order screen

[youwebmax]

What happened?

Description

After updating to Craft CMS 5.9.17 and Craft Commerce 5.6.1, the address preview on the order detail screen is no longer visible. Instead of showing the full billing and shipping address directly in the CP view, only a collapsed card is shown with minimal information. The address becomes visible only after clicking “Bearbeiten” (Edit) and then double‑clicking the address card, which opens the detailed popover.

This behavior did not occur before updating to Craft CMS 5 and appears to match an earlier Craft CMS bug fixed in 5.5.8, where addresses disappeared from the CP order screen and only name/organization showed. However, according to issue #16353, that problem was fixed in Craft 5.5.8 and should not be present in newer versions. [github.com]
Because I am running Craft CMS 5.9.17, this appears to be a new regression.

Expected behavior

• The full billing and shipping addresses should be visible on the order detail screen without needing to click Edit.
• The address cards should show the formatted address preview, as described in the Commerce documentation.
• (Craft Commerce uses native Address elements and displays them within orders in the control panel.)

Actual behavior

• Only a collapsed address card is shown.
• The address content is not displayed until:
  • Clicking Bearbeiten (Edit order).
  • Double‑clicking the address card inside the edit mode.

This adds extra steps and makes processing orders slower.

Craft CMS version

Craft Pro 5.9.17

PHP version

8.3.27

Operating system and version

Linux 6.12.69-linuxkit

Database type and version

MySQL 8.0.40

Image driver and version

Imagick 3.8.0 (ImageMagick 6.9.11-60)

Installed plugins and versions

CKEditor 5.3.1
Control Panel Body Classes 3.1.0
Control Panel CSS 3.0.0
Control Panel JS 3.0.0
Cookies 5.0.0
CP Clear Cache 2.0.1
Craft Commerce 5.6.1
Feed Me 6.11.0
Freeform 5.14.24
Kint 4.0.2
Obfuscator 1.2.0
Preparse 3.0.0-alpha.2
QRCode 3.0.0

[linear]

CMS-1926

[brandonkelly]

Hi, thanks for writing in.

Would you be able to share your Craft 4 database backup, and your latest Composer files, into support@craftcms.com? If so, we can look into it from there.