Create a doc that outlines the workflow when a customer requests PagesStudio design/build work using support hours

[apburnes]

To support our customers and clarify our process, create a doc that outlines the workflow when a customer requests design/build work using support hours.

Acceptance Criteria

• Meet about and devise a process
• Outline the process in a doc

[apburnes]

@svenaas do you want to review this issue and decide on next steps for possible Pages Studio inquiries/work?