I have installed the plugin in my osTicket system, v 1.18, and it works as intended, except for one feature. I created an account for the plugin and assigned it in the configuration. I have configured the plugin to close the ticket without sending an email to the user. When it closes the tickets, it says that the assigned person closed the tickets, not the bot account. From what I read, it should close with the selected account, and if there is no account, it should use the one assigned to the ticket instead.
I don't understand if this is a bug or if it was intended. Can you help me find a solution?
I have installed the plugin in my osTicket system, v 1.18, and it works as intended, except for one feature. I created an account for the plugin and assigned it in the configuration. I have configured the plugin to close the ticket without sending an email to the user. When it closes the tickets, it says that the assigned person closed the tickets, not the bot account. From what I read, it should close with the selected account, and if there is no account, it should use the one assigned to the ticket instead.
I don't understand if this is a bug or if it was intended. Can you help me find a solution?
