sales-email.md

Example: Sales email drifted from the account brief

Situation

The output exists, but it is commercially unsafe.

What the user said

The agent drafted the renewal email, but it promised a discount we never approved and forgot the customer's procurement timeline.

Skill move

Compare the draft against the account brief, name the specific drift, and correct only the affected sections.

Possible structured output

## Target State
Send a renewal note to procurement that stays within approved pricing and acknowledges the legal review calendar.

## Current State
The draft sounds polished, but it offers an unauthorized 15% discount and ignores the customer's stated review window.

## Observed Deviation
Commercial policy drift and context omission in the parts of the email that matter most.

## Error Source
Context gap plus missing pricing constraints in the generation step.

## Correction Strategy
Reload the account brief, keep the overall structure, rewrite only the pricing and timeline paragraphs, and remove any unapproved concession.

## Escalation Decision
If discount authority is still unclear after refreshing context, escalate to the account owner before sending.

Why it matters

Without a feedback pass, the team might send a confident but policy-breaking email.