From bfccdff73a5a9992e43df7e1c982b7b5c17adb7d Mon Sep 17 00:00:00 2001 From: PyschoShock <94499608+PsychoShock@users.noreply.github.com> Date: Tue, 30 Apr 2024 13:26:41 -0400 Subject: [PATCH 1/3] feat(issue/client): add common issues by client This page should eventually go on https://support.cfx.re/hc/en-us/sections/14123522839836-Common-errors to avoid confusion -- setting this here for now to make the transfer easier. --- content/docs/support/client-issues.md | 32 +++++++++++++++++++++++++++ 1 file changed, 32 insertions(+) diff --git a/content/docs/support/client-issues.md b/content/docs/support/client-issues.md index 6287534f5..42c8f80fb 100644 --- a/content/docs/support/client-issues.md +++ b/content/docs/support/client-issues.md @@ -85,6 +85,38 @@ Stuck on a black screen This is a common issue with certain NVIDIA drivers. Stay patient, it takes a minute to load. This often happens to other games too. +Early Exit Trap crash +----------------------- +Looks like you might have something messing in the background. Please make sure to remove everything running on background when lauching FiveM. It could be antivirus or any software recording app. + +Can't link FiveM to Discord +----------------------- +To be able to connect Discord to FiveM, you need to do the following: +- Close FiveM and Discord completely +- Open Discord Desktop App +- Start FiveM and load main menu + +Please avoid using any plugins / client modification when following the steps. + +HTTP 412 System Clock +----------------------- +Looks like you are not sync on time. Follow those simple steps: +- Close FiveM and open Windows settings +- Go to Date & Time +- Sync Clock +- Start FiveM and load main menu + +**Note:** words might change depending on what Windows version you are running (10/11). + +Connection to CNL timed out +----------------------- +If you are having issues connecting on many servers, please try the following: +- Try temporarily disabling antivirus to see if it is causing this issue. Sometimes, some antivirus still have their web filters working even if the antivirus itself is disabled. Make sure those web filters are disabled too - you may need to find out how to disable them. +- Try disabling or enabling any VPN you may be using. Some VPNs are blocked by our protection systems, but for some users a VPN may actually help. +- Allow FiveM connections through your Firewall, or disable your firewall. + +If the options above did not work, some players have found success by creating a new Windows user account and playing FiveM there. + Stuck on a colored background but no menu ------------------------------ This happens on specific older AMD laptop GPUs. Unfortunately, this is caused by CEF and not by FiveM. Once the issue has been fixed in CEF, FiveM will be updated too. A forum moderator has created a topic that could potentially rectify this issue. [Click here][discrete-gpu] for more info. From 3d46a9c7a289e566ea0875785aa963d5fae3b79f Mon Sep 17 00:00:00 2001 From: PyschoShock <94499608+PsychoShock@users.noreply.github.com> Date: Sun, 1 Sep 2024 19:19:56 -0400 Subject: [PATCH 2/3] following nept comment --- content/docs/support/client-issues.md | 9 --------- 1 file changed, 9 deletions(-) diff --git a/content/docs/support/client-issues.md b/content/docs/support/client-issues.md index 42c8f80fb..b10065a19 100644 --- a/content/docs/support/client-issues.md +++ b/content/docs/support/client-issues.md @@ -108,15 +108,6 @@ Looks like you are not sync on time. Follow those simple steps: **Note:** words might change depending on what Windows version you are running (10/11). -Connection to CNL timed out ------------------------ -If you are having issues connecting on many servers, please try the following: -- Try temporarily disabling antivirus to see if it is causing this issue. Sometimes, some antivirus still have their web filters working even if the antivirus itself is disabled. Make sure those web filters are disabled too - you may need to find out how to disable them. -- Try disabling or enabling any VPN you may be using. Some VPNs are blocked by our protection systems, but for some users a VPN may actually help. -- Allow FiveM connections through your Firewall, or disable your firewall. - -If the options above did not work, some players have found success by creating a new Windows user account and playing FiveM there. - Stuck on a colored background but no menu ------------------------------ This happens on specific older AMD laptop GPUs. Unfortunately, this is caused by CEF and not by FiveM. Once the issue has been fixed in CEF, FiveM will be updated too. A forum moderator has created a topic that could potentially rectify this issue. [Click here][discrete-gpu] for more info. From dbbd5a3d8c753c8c636f0923bd3499ca722766b4 Mon Sep 17 00:00:00 2001 From: PsychoShock <94499608+PsychoShock@users.noreply.github.com> Date: Tue, 17 Dec 2024 13:29:10 -0500 Subject: [PATCH 3/3] Update client-issues.md --- content/docs/support/client-issues.md | 11 +---------- 1 file changed, 1 insertion(+), 10 deletions(-) diff --git a/content/docs/support/client-issues.md b/content/docs/support/client-issues.md index b10065a19..4179d842f 100644 --- a/content/docs/support/client-issues.md +++ b/content/docs/support/client-issues.md @@ -87,16 +87,7 @@ happens to other games too. Early Exit Trap crash ----------------------- -Looks like you might have something messing in the background. Please make sure to remove everything running on background when lauching FiveM. It could be antivirus or any software recording app. - -Can't link FiveM to Discord ------------------------ -To be able to connect Discord to FiveM, you need to do the following: -- Close FiveM and Discord completely -- Open Discord Desktop App -- Start FiveM and load main menu - -Please avoid using any plugins / client modification when following the steps. +Looks like you might have something messing in the background. Please make sure to remove everything running on background when lauching FiveM. HTTP 412 System Clock -----------------------