Can't configure Vector

[lordlouckster]

I'm trying to authenticate Vector with SDK, but when I type my serial number, I keep getting these errors:

socket.gaierror: [Errno 11001] getaddrinfo failed
urllib3.exceptions.NewConnectionError: <urllib3.connection.VerifiedHTTPSConnection object at 0x00000226CF8D4F40>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='session-certs.token.global.anki-services.com', port=443): Max retries exceeded with url: /vic/<serialnumber>(Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x00000226CF8D4F40>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='session-certs.token.global.anki-services.com', port=443): Max retries exceeded with url: /vic/<serialnumber> (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x00000226CF8D4F40>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))

[lordlouckster]

I think session-certs.token.global.anki-services.com is down. Last time when I set Vector with SDK it worked fine.

[paguos]

I have the same problem 😞

[grant-olson]

We have a cloud engineer investigating now. Will report back soon.

[lordlouckster]

I asked about this in Anki's forum. They said to try this:
Enter “ https://ota-cdn.anki.com/ok ” into a browser on the same WiFi network as Vector
If a file containing “OK” downloads, the Cloud is available and accessible from your device’s WiFi network
I tried it, and got ok file. Still can't configure Vector.

[grant-olson]

We've identified an issue where our domain registrar expired a particular domain registration in error. We're working with them to correct the situation. Once that happens things should work again and we'll let you know here. But for now we're also waiting for the registrar to resolve the issue.

…

On Sun, Jul 5, 2020, 2:22 PM anonymous7002 ***@***.***> wrote: I asked about this in Anki's forum. They said to try this: Enter “ https://ota-cdn.anki.com/ok ” into a browser on the same WiFi network as Vector If a file containing “OK” downloads, the Cloud is available and accessible from your device’s WiFi network I tried it, and got ok file. Still can't configure Vector. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#40 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAB6OIF6KQFQKQUEMLZP7PTR2DAFFANCNFSM4OQ2BI2Q> .

[grant-olson]

Our registrar has fixed the problem and we can resolve the domain correctly here. Can you try again and let us know if it works for you now?

[paguos]

Our registrar has fixed the problem and we can resolve the domain correctly here. Can you try again and let us know if it works for you now?

It works! Thanks for the quick fix 👍

[lordlouckster]

SUCCESS!

[MohamedNagyMostafa]

i am facing the same issue now!!