First part of AWS admin access approval process

This will be followed by the process for responders to pages.

Author: sihugh

source/manual/privileged-approval.html.md

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+---
+owner_slack: "#govuk-platform-engineering"
+title: Obtain approval before using the fulladmin role on AWS
+section: Infrastructure
+layout: manual_layout
+parent: "/manual.html"
+---
+
+> ⚠️ To keep GOV.UK secure, use the least privileged role possible.
+>
+
+Privileged roles such as fulladmin are very powerful. In general, we use [infrastructure as code](https://www.github.com/alphagov/govuk-infrastructure) to configure our systems, and should use privileged roles only when there is no alternative.
+
+When it is required, get a second person to confirm that the access is appropriate.
+
+## Privileged access approval process (AKA cyber thumb)
+
+1. Find a person who is happy to approve that your access is required.
+
+1. Find the ID of the AWS account you'll be accessing. One way of doing this is by running `gds aws govuk-<environment>-developer -d` from a terminal.
+
+1. 	Go to the [#cyber-security-notifications Slack channel](https://app.slack.com/client/T8GT9416G/C01V4PPNNUF) and click on the green "Action Notification" button to start the workflow.
+
+1. Write a brief summary of your expected activity, add [the account ID](https://docs.google.com/spreadsheets/d/1c3SoA94floYAwxcf8T_zC2i7z82qk28UgbEhr7FLRx4/edit?usp=sharing) and select the person to approve the action.
+
+1. Submit the form.
+
+1. Once the approver has confirmed that it is expected (you should see an update to the Slack channel) you are free to use your privileged role.
+
+## I made a mistake/put the wrong ID in/accessed using the wrong role
+
+As soon as you realise, let your tech lead or a lead from your area know. Fill in the form as above.
+
+You/they will get a follow-up from someone in senior tech if the monitoring has already been triggered. We understand that mistakes happen. This process is to help reduce the scope for these to be dangerous.
+
+Make sure your habitual access is with a lesser privileged role such as the `developer` role.
+
+## I'm on call and there's no one around
+
+If it is not urgent, wait until people are around. Privileged account use can be risky, so it's best to have a second pair of eyes anyway.
+
+If you need access and it cannot wait, use Pagerduty to call the other on-call engineer. If they are not available, escalate to the GOV.UK Programme Escalations rota.
+
+If you cannot contact anyone useful and you still need to access the system urgently after attempting these actions, then do what you need to. The monitoring/alerting should ensure that someone arrives to help.
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