diff --git a/fern/assistants/dynamic-variables.mdx b/fern/assistants/dynamic-variables.mdx index 6ca1103cc..4b38a4a24 100644 --- a/fern/assistants/dynamic-variables.mdx +++ b/fern/assistants/dynamic-variables.mdx @@ -151,4 +151,18 @@ You are a helpful assistant, talking with a customer via {{transport.conversatio - Only ask one question at a time - Never use Markdown format; write everything as if it is being said aloud {%- endif -%} -``` \ No newline at end of file +``` + +## HIPAA and Zero Data Retention mode + +When HIPAA mode or Zero Data Retention is enabled for your organization or assistant, Vapi does not store any call data, including variable values. This means: + +- Variable values passed via `variableValues` are processed during the call but **not persisted** after the call ends +- Call logs, recordings, and transcriptions are not stored +- Variables are only available in real-time during the active call session + +This ensures compliance with privacy requirements while still allowing you to personalize conversations with dynamic variables. + + +For more information on enabling HIPAA compliance and understanding data retention policies, see the [HIPAA Compliance](/security-and-privacy/hipaa) documentation. +