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❓ Frequently Asked Questions

🚀 Getting Started

Q: How do I create an account?

A: Visit fanlist.live and click "Register". Choose between Creator or Audience account type, fill out the form, and verify your email.

Q: Can I change my account type later?

A: Yes! You can switch between Creator and Audience roles in your account settings at any time.

Q: Is Fanlist free to use?

A: Yes, Fanlist offers a free tier for both creators and audience members. Premium features are available with a subscription.

🎨 For Creators

Q: How many ideas can I create?

A: Free accounts can create up to 10 visible ideas. Premium accounts have unlimited ideas.

Q: How do I share my profile with my audience?

A: Copy your public profile link from the dashboard and share it on social media, in video descriptions, or anywhere you want your audience to find it.

Q: Can I edit or delete ideas after publishing?

A: Yes, you can edit ideas (title and description) and delete them if needed. Deleted ideas cannot be recovered.

Q: How do I approve audience suggestions?

A: Go to Dashboard → Ideas → Suggested tab to review and approve/reject audience suggestions.

Q: What is the points store?

A: The points store lets you create rewards that your audience can redeem using points they earn by voting and suggesting ideas.

👥 For Audience Members

Q: How do I vote for ideas?

A: Visit any creator's profile, find ideas you like, and click the "Vote" button. You must be logged in to vote.

Q: How do I suggest ideas to creators?

A: Click "Suggest Idea" on a creator's profile, fill out the form, and submit. It costs 3 points per suggestion.

Q: How do I earn points?

A: Earn points by voting for ideas (+1 point per vote) and having your suggestions approved (+5 points per approved suggestion).

Q: Can I vote multiple times on the same idea?

A: No, you can only vote once per idea per creator. This ensures fair ranking results.

Q: What can I redeem with points?

A: Each creator sets up their own store with various rewards like exclusive content, early access, personalized shoutouts, and more.

💳 Premium & Subscriptions

Q: What's included in the free trial?

A: The 14-day free trial gives you access to all premium features, including unlimited ideas, advanced analytics, and CSV import.

Q: How much does premium cost?

A: Premium is $9.99/month or $99.99/year (save $24/year with annual billing).

Q: Can I cancel my subscription anytime?

A: Yes, you can cancel your subscription at any time. You'll retain access until the end of your current billing period.

Q: What happens when my trial expires?

A: Your account reverts to the free tier. You'll need to subscribe to continue using premium features.

🔧 Technical Issues

Q: The site is loading slowly. What should I do?

A: Try refreshing the page, clearing your browser cache, or checking your internet connection. If problems persist, contact support.

Q: I can't log in to my account. Help!

A: Check that you're using the correct email and password. If you forgot your password, use the "Forgot Password" link on the login page.

Q: My votes aren't showing up. Why?

A: Make sure you're logged in and haven't already voted for that idea. Try refreshing the page to see updated vote counts.

Q: The mobile site isn't working properly.

A: Fanlist is designed to work on all devices. Try refreshing the page or updating your mobile browser.

🏪 Points Store

Q: How do I create store items?

A: Go to Dashboard → Store → Create Item. Fill out the item details and activate it. This feature requires a premium subscription.

Q: Can I set different point costs for different items?

A: Yes, you can set any point cost for your store items based on their value.

Q: What happens if someone redeems an item I'm out of?

A: You can mark items as "out of stock" or set quantity limits to prevent over-redemption.

Q: How do I manage redemption requests?

A: Go to Dashboard → Redemptions to see and manage all redemption requests from your audience.

🔒 Privacy & Security

Q: Is my personal information secure?

A: Yes, we use industry-standard security measures to protect your data. We never share your personal information without consent.

Q: Can I make my profile private?

A: Creator profiles are public by design to allow audience interaction. However, you can control what information is displayed.

Q: Who can see my voting activity?

A: Your individual votes are private. Only you can see your personal voting statistics and activity.

📱 Mobile & Apps

Q: Is there a mobile app?

A: Fanlist is a web application that works perfectly on mobile browsers. We don't currently have a dedicated mobile app.

Q: Does Fanlist work on all devices?

A: Yes, Fanlist is responsive and works on desktop computers, tablets, and mobile phones.

Q: Can I use Fanlist offline?

A: Some features work offline (like viewing cached content), but voting and suggestions require an internet connection.

🆘 Getting Help

Q: How do I contact support?

A: You can reach us through:

Q: How quickly do you respond to support requests?

A: We typically respond within 24 hours during business days. Premium users receive priority support.

Q: Can I request new features?

A: Yes! We love hearing from our users. Submit feature requests through our GitHub Discussions.

🎯 Tips & Best Practices

Q: How can I get more votes on my ideas?

A:

  • Share your profile link on social media
  • Create compelling, specific idea descriptions
  • Engage with your audience about your ideas
  • Regularly update your idea list

Q: What makes a good content idea suggestion?

A:

  • Be specific and detailed in your description
  • Suggest content that fits the creator's niche
  • Think about what would benefit the creator's audience
  • Provide actionable, valuable ideas

Q: How can I maximize my points as an audience member?

A:

  • Vote regularly on creator ideas
  • Submit high-quality suggestions
  • Engage with creators whose content you enjoy
  • Check creator stores for valuable rewards

Still have questions? Contact our support team and we'll be happy to help!

Last updated: December 2024