From 7c4f48894cf6269e551b9b511efda5d8298679d4 Mon Sep 17 00:00:00 2001 From: Varun Agrawal Date: Sat, 16 Aug 2014 20:43:37 +0530 Subject: [PATCH 1/2] Added FAQ entry "unable to add e-mail account" --- readme.txt | 13 +++++++++++++ 1 file changed, 13 insertions(+) diff --git a/readme.txt b/readme.txt index 872e315..c9fbebe 100644 --- a/readme.txt +++ b/readme.txt @@ -41,10 +41,23 @@ To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/suppo Now you are ready to use SupportFlow. == Frequently Asked Questions == + ###How can I insert a SupportFlow contact form in my site. Just add **[supportflow_submissionform]** shortcode to the post you want to add SupportFlow form to. +###I am unable to add an E-Mail account + +1. Check if connection settings are correct especially port number and SSL settings for both IMAP and SMTP. + +2. Some E-Mail providers disable IMAP access by default and allow it to enable through settings. So make sure it is enabled + +3 In case you use 2-steps authentication, you have to use application specific password. + +4. Ensure IMAP extension is installed and enabled. You may also want to ensure extension is build with SSL support + +5. Check if E-Mail hosting provider is not blocking connection thinking it is suspicious. You may also receive an E-Mail alert from your E-Mail provider for the same. + == Changelog == = 0.3 = From 0d28027d27ab8c30009b14f5bc30ac63ef6bb167 Mon Sep 17 00:00:00 2001 From: Varun Agrawal Date: Wed, 20 Aug 2014 23:21:37 +0530 Subject: [PATCH 2/2] Add FAQ entry for gmail users --- readme.txt | 5 ++++- 1 file changed, 4 insertions(+), 1 deletion(-) diff --git a/readme.txt b/readme.txt index c9fbebe..6ed3f2f 100644 --- a/readme.txt +++ b/readme.txt @@ -34,6 +34,7 @@ SupportFlow is a web based help desk software. SupportFlow is a web based help d To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/). == Installation == + 1. Install SupportFlow either via the WordPress.org plugin directory, or by uploading the files to your server and activate it. 2. After activating open E-Mail accounts page in SupportFlow menu and add an E-Mail account you wish to use with SupportFlow. @@ -52,12 +53,14 @@ Just add **[supportflow_submissionform]** shortcode to the post you want to add 2. Some E-Mail providers disable IMAP access by default and allow it to enable through settings. So make sure it is enabled -3 In case you use 2-steps authentication, you have to use application specific password. +3. In case you use 2-steps authentication, you have to use application specific password. 4. Ensure IMAP extension is installed and enabled. You may also want to ensure extension is build with SSL support 5. Check if E-Mail hosting provider is not blocking connection thinking it is suspicious. You may also receive an E-Mail alert from your E-Mail provider for the same. +6. Gmail user should also see [this](https://support.google.com/accounts/answer/2461835?hl=en), [this](https://support.google.com/accounts/answer/2461835?hl=en) and [this](https://accounts.google.com/b/0/DisplayUnlockCaptcha). + == Changelog == = 0.3 =