[Issue]: Mobile Saved Account Detail Block: Cant Manage Payment Methods

[asdf1nit]

Describe the Issue in Detail

Some users are reporting that they can't manage their saved payment methods in the mobile app. This has not affected me personally, but I have seen it demonstrated and I had another user\staff with the same issue so I had her record it. When navigating to the Manage Payment Methods(Saved Accounts block page) from the mobile giving block, then selecting a saved account to manage(Saved Account Detail) some users are presented with an error. I will include a video of this.

Can reproduce in

• Orange App
• Blue App

Steps to Reproduce

1. On our app go to the giving page
2. Select the 3 dots on the top right
3. Select Manage Payment Methods
4. Select a saved account
5. see the error

There is more to this so I'm not sure how to reproduce it without one of the users. If it's helpful I can facilitate a scheduled discussion. I will also report this to MyWell as they might have some insight to the situation knowing the specific users who are experiencing this.

Expected Behavior

All users should be able to manage their saved accounts.

Actual Behavior

Some users receive an error saying "There was an error loading the saved account details."

Screenshots or Videos

VID_20251016_174517.mp4

Something I noticed when watching the video is there are no card numbers. On my device that works, I can see the last 4.

Reproduction XAML

Mobile Shell Version

7.0.11

Last Known Working Version

No response

iOS Device Type(s) and iOS Version(s)

na

Android Device Type(s) and Android Version(s)

Samsung Galaxy S23 Android 15

[bradencohen]

Hey Jonathan, is anything showing up in exception log?

[asdf1nit]

@bradencohen there is nothing that shows up in the exception log.

[asdf1nit]

Just wanted to follow up and see if there is anything I can do to help speed the progress on this along?

[Panha-Sim]

@asdf1nit Sorry for the delayed response, as you can imagine, with pre-alpha right around the corner, things have been pretty busy. But we’ll do our best to get to all the GitHub issues as soon as possible.

[tikool17]

We're also seeing this issue more and more from users. No exceptions thrown. It's happened on saved ACH accounts for us so far.

[Panha-Sim]

@asdf1nit @tikool17 We identified the issue and have fixed it. The bug was incorrectly checking for Rock administrative permission when editing an account. This allowed adding an account but prevented editing it, which is not the intended behavior. The correct behavior allows individuals to add an account and edit their own account. This fix is included in Core v18.3.