From 1f49bf7e1dcbf46757606838ea24430e0021dbcf Mon Sep 17 00:00:00 2001
From: Varshitha <varshitha1013@gmail.com>
Date: Wed, 22 Oct 2025 23:19:04 +0530
Subject: [PATCH] Create auto_assign_category.js

Add auto-assign incident by category script
---
 auto_assign_category.js | 17 +++++++++++++++++
 1 file changed, 17 insertions(+)
 create mode 100644 auto_assign_category.js

diff --git a/auto_assign_category.js b/auto_assign_category.js
new file mode 100644
index 0000000000..a7c8881b12
--- /dev/null
+++ b/auto_assign_category.js
@@ -0,0 +1,17 @@
+// Auto-assign incident to groups based on category
+(function execute(inputs, outputs) {
+    var inc = new GlideRecord('incident');
+    if (inc.get(inputs.incident_sys_id)) {
+        switch(inc.category) {
+            case 'Network':
+                inc.assignment_group = 'Network Support';
+                break;
+            case 'Software':
+                inc.assignment_group = 'Software Support';
+                break;
+            default:
+                inc.assignment_group = 'Helpdesk';
+        }
+        inc.update();
+    }
+})(inputs, outputs);