From d7c601f6df648017bc278860d1628164e9c643bb Mon Sep 17 00:00:00 2001
From: Indra-kolge <123245160+Indra-kolge@users.noreply.github.com>
Date: Sat, 18 Oct 2025 00:19:34 +0530
Subject: [PATCH 1/2] script.js

---
 .../script.js                                   | 17 +++++++++++++++++
 1 file changed, 17 insertions(+)
 create mode 100644 Server-Side Components/Scheduled Jobs/Auto-Reassign Incidents to Group Manager/script.js

diff --git a/Server-Side Components/Scheduled Jobs/Auto-Reassign Incidents to Group Manager/script.js b/Server-Side Components/Scheduled Jobs/Auto-Reassign Incidents to Group Manager/script.js
new file mode 100644
index 0000000000..518272e8eb
--- /dev/null
+++ b/Server-Side Components/Scheduled Jobs/Auto-Reassign Incidents to Group Manager/script.js	
@@ -0,0 +1,17 @@
+var grInc = new GlideRecord('incident');
+grInc.addQuery('state', 2); // 2 = In Progress
+grInc.addQuery('sys_updated_on', '<=', gs.daysAgoStart(15));
+grInc.query();
+
+while (grInc.next()) {
+if (!grInc.assignment_group) 
+  continue;
+
+// Find the group manager
+var group = new GlideRecord('sys_user_group');
+if (group.get(grInc.assignment_group) && group.manager) {
+grInc.assigned_to = group.manager;
+grInc.work_notes = 'System: Reassigned to group manager : "+group.manager+"due to inactivity (15+ days).';
+grInc.update();
+}
+}

From 245d6fa61002d5f494f88117816fde723739583a Mon Sep 17 00:00:00 2001
From: Indra-kolge <123245160+Indra-kolge@users.noreply.github.com>
Date: Sat, 18 Oct 2025 00:20:12 +0530
Subject: [PATCH 2/2] README.md

---
 .../README.md                                        | 12 ++++++++++++
 1 file changed, 12 insertions(+)
 create mode 100644 Server-Side Components/Scheduled Jobs/Auto-Reassign Incidents to Group Manager/README.md

diff --git a/Server-Side Components/Scheduled Jobs/Auto-Reassign Incidents to Group Manager/README.md b/Server-Side Components/Scheduled Jobs/Auto-Reassign Incidents to Group Manager/README.md
new file mode 100644
index 0000000000..65e0264417
--- /dev/null
+++ b/Server-Side Components/Scheduled Jobs/Auto-Reassign Incidents to Group Manager/README.md	
@@ -0,0 +1,12 @@
+/Auto-Reassign Stale Incidents to Group Manager
+
+//Use Case:
+Automatically reassigns incidents that haven’t been updated for 15+ days to their Assignment group manager.
+
+//Logic :
+ Runs daily at midnight (12AM CST)
+ Finds all incidents with:
+ State = In Progress
+ No updates for 15 or more days.
+ Reassigns to the 'manager' of the assignment group.
+ Adds a system work note.