From af2f354395be6712692b54e1fcbf81a63678607f Mon Sep 17 00:00:00 2001
From: Harshal Patel <100208298+harshal045@users.noreply.github.com>
Date: Sun, 12 Oct 2025 00:02:21 +0530
Subject: [PATCH 1/2] Create script.js

Add Business Rule: Auto-Generate Knowledge Article from Resolved Incident
---
 .../Auto-Generate-KB-Article/script.js          | 17 +++++++++++++++++
 1 file changed, 17 insertions(+)
 create mode 100644 Server-Side Components/Business Rules/Auto-Generate-KB-Article/script.js

diff --git a/Server-Side Components/Business Rules/Auto-Generate-KB-Article/script.js b/Server-Side Components/Business Rules/Auto-Generate-KB-Article/script.js
new file mode 100644
index 0000000000..f3cf05e4b4
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+++ b/Server-Side Components/Business Rules/Auto-Generate-KB-Article/script.js	
@@ -0,0 +1,17 @@
+(function executeRule(current, previous /*null when async*/) {
+    try {
+        // Check if Incident is resolved and has a resolution note
+        if (current.state == 6 && current.close_notes) { // 6 = Resolved
+            var kbGR = new GlideRecord("kb_knowledge");
+            kbGR.initialize();
+            kbGR.short_description = "Resolution for Incident " + current.number;
+            kbGR.text = current.close_notes;
+            kbGR.kb_category = "General"; // Default category, can be customized
+            kbGR.workflow_state = "draft";
+            kbGR.u_source_incident = current.sys_id; // Optional: custom field to track source
+            kbGR.insert();
+        }
+    } catch (ex) {
+        gs.error("An error occurred while creating a Knowledge Article from Incident.");
+    }
+})(current, previous);

From 10aa401ce06d5ec8abeef6ccb14493e1f91cf16c Mon Sep 17 00:00:00 2001
From: Harshal Patel <100208298+harshal045@users.noreply.github.com>
Date: Sun, 12 Oct 2025 00:03:59 +0530
Subject: [PATCH 2/2] Create README.md

README file for the Business Rule
---
 .../Auto-Generate-KB-Article/README.md         | 18 ++++++++++++++++++
 1 file changed, 18 insertions(+)
 create mode 100644 Server-Side Components/Business Rules/Auto-Generate-KB-Article/README.md

diff --git a/Server-Side Components/Business Rules/Auto-Generate-KB-Article/README.md b/Server-Side Components/Business Rules/Auto-Generate-KB-Article/README.md
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+# Auto-Generate Knowledge Article from Resolved Incident
+
+## Overview
+This ServiceNow Business Rule automatically creates a draft Knowledge Article when an Incident is resolved and contains resolution notes. It helps promote knowledge reuse and reduces repetitive tickets by capturing solutions directly from resolved Incidents.
+
+## Features
+- Triggered when an Incident is moved to the "Resolved" state.
+- Checks for presence of resolution notes (`close_notes`).
+- Creates a draft Knowledge Article with the Incident number and resolution content.
+- Tags the article with a default category (`General`).
+- Optionally links the article to the source Incident via a custom field.
+
+## Business Rule Configuration
+- **Table**: `incident`
+- **When to Run**: `after update`
+- **Condition**:
+  ```javascript
+  current.state == 6 && current.close_notes