Create Update Priority

This script updates all Priority 1 (P1) incidents to Priority 3 (P3) in ServiceNow. It is useful for bulk downgrading incident priority based on revised impact or urgency assessments

Author: Thrizvi

Server-Side Components/Background Scripts/Lower down the incident Priorit/Update Priority

@@ -0,0 +1,17 @@
+
+    var gr = new GlideRecord('incident');
+    gr.addQuery('priority', 1); // P1 incidents
+    gr.query();
+
+    var count = 0;
+    while (gr.next()) {
+        gr.impact = 2; // Medium
+        gr.urgency = 2; // Medium
+        gr.priority = 3; // P3
+        gr.update();
+        gs.info('Updated Incident to P3: ' + gr.number);
+        count++;
+    }
+
+    gs.info('Total P1 Incidents Updated to P3: ' + count);
+