Merge branch 'main' into hacktoberfest2025-serviceportal-contribution

Author: NayeemKaka

Client-Side Components/Catalog Client Script/Autofilling the request details from previous request/Auto fill script include.JS

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+var GetRecentRequestValues = Class.create();
+GetRecentRequestValues.prototype = Object.extendsObject(AbstractAjaxProcessor, {
+  getValues: function() {
+    var userID = this.getParameter('sysparm_user');
+    var itemID = this.getParameter('sysparm_item');
+    var result = { found: false, values: {} };
+
+    var gr = new GlideRecord('sc_req_item');
+    gr.addQuery('requested_for', userID);
+    gr.addQuery('cat_item', itemID);
+    gr.orderByDesc('sys_created_on');
+    gr.setLimit(1);
+    gr.query();
+
+    if (gr.next()) {
+      result.found = true;
+
+     
+      var vars = gr.variables;
+      result.values = {
+        'requested_for': vars.requested_for + '',
+        'location': vars.location + '',
+        'department': vars.department + ''
+      };
+    }
+
+    return JSON.stringify(result);
+  }
+});
+

Client-Side Components/Catalog Client Script/Autofilling the request details from previous request/Client script Autofill.js

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+function onLoad() {
+  var user = g_user.userID;
+  var itemID = g_form.getUniqueValue();
+
+  var ga = new GlideAjax('GetRecentRequestValues');
+  ga.addParam('sysparm_name', 'getValues');
+  ga.addParam('sysparm_user', user);
+  ga.addParam('sysparm_item', itemID);
+  ga.getXMLAnswer(function(response) {
+    var data = JSON.parse(response);
+    if (data && data.found) {
+      var confirmFill = confirm("We found a similar request. Do you want to autofill fields?");
+      if (confirmFill) {
+        for (var field in data.values) {
+          if (g_form.getControl(field)) {
+            g_form.setValue(field, data.values[field]);
+            console.log("Set " + field + " to " + data.values[field]);
+          } else {
+            console.log("Field not found: " + field);
+          }
+        }
+      }
+    } else {
+      console.log("No previous request found.");
+    }
+  });
+}

Client-Side Components/Catalog Client Script/Autofilling the request details from previous request/Readme.md

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+Recent Request Autofill for ServiceNow Catalog.it automatically offers to fill in fields based on the user's most recent similar request.
+ Features
+- Detects previous requests for the same catalog item
+- Prompts user to reuse values from their last submission
+- Autofills fields like location, department, and justification
+
+<img width="878" height="395" alt="image" src="https://github.com/user-attachments/assets/33ceabf5-2bbc-43e3-8792-f1f9a99699d2" />
+
+
+

Client-Side Components/Catalog Client Script/Incident Sentiment Detector (Using Simple Word Matching, No AI)/SentimentAnalyzer.js

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+var SentimentAnalyzer = Class.create();
+SentimentAnalyzer.prototype = Object.extendsObject(AbstractAjaxProcessor, {
+    getSentiment: function() {
+        var text = (this.getParameter('sysparm_text') || '').toLowerCase();
+        var positive = ['thanks', 'great', 'resolved', 'appreciate'];
+        var negative = ['issue', 'error', 'not working', 'fail', 'problem'];
+
+        var score = 0;
+        positive.forEach(function(word) { if (text.includes(word)) score++; });
+        negative.forEach(function(word) { if (text.includes(word)) score--; });
+
+        if (score > 0) return 'Positive';
+        if (score < 0) return 'Negative';
+        return 'Neutral';
+    }
+});

Client-Side Components/Catalog Client Script/Incident Sentiment Detector (Using Simple Word Matching, No AI)/onChangeClientscript.js

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+function onChange(control, oldValue, newValue, isLoading) {
+    if (isLoading || !newValue) return;
+
+    var ga = new GlideAjax('SentimentAnalyzer');
+    ga.addParam('sysparm_name', 'getSentiment');
+    ga.addParam('sysparm_text', newValue);
+    ga.getXMLAnswer(function(sentiment) {
+        g_form.addInfoMessage('Sentiment: ' + sentiment);
+        g_form.setValue('u_sentiment', sentiment);
+    });
+}

Client-Side Components/Catalog Client Script/Incident Sentiment Detector (Using Simple Word Matching, No AI)/readme.md

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+Incident Sentiment Detector (No AI, Pure JavaScript)
+
+A lightweight ServiceNow utility that detects sentiment (Positive / Negative / Neutral) of an Incident’s short description or comments using simple keyword matching — no AI APIs or external libraries required.
+
+Useful for support teams to auto-tag sentiment and analyze user frustration or satisfaction trends without expensive integrations.
+
+🚀 Features
+
+✅ Detects sentiment directly inside ServiceNow ✅ Works without external APIs or ML models ✅ Instant classification on form update ✅ Adds detected sentiment to a custom field (u_sentiment) ✅ Simple to extend — just add more positive/negative keywords
+
+🧩 Architecture Overview
+
+The solution consists of two main scripts:
+
+Component Type Purpose SentimentAnalyzer Script Include Processes text and returns sentiment Client Script (onChange) Client Script Calls SentimentAnalyzer via GlideAjax on short description change 🧱 Setup Instructions 1️⃣ Create Custom Field
+
+Create a new field on the Incident table:
+
+Name: u_sentiment
+
+Type: Choice
+
+Choices: Positive, Neutral, Negative

Client-Side Components/Catalog Client Script/Normalise and Reset a MRVS based on Variable Changes/README.md

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+# MRVS - Normalise and Reset Rows on Change
+
+## What this solves
+When a controlling variable changes (for example, Environment), existing MRVS rows may no longer be valid. This client script:
+- Clears or normalises specific MRVS columns
+- Deduplicates rows
+- Optionally sorts rows for a cleaner UX
+- Works entirely client-side using MRVS JSON
+
+## Where to use
+Catalog Item → OnChange client script on your controlling variable.
+
+## How it works
+- Reads the MRVS value as JSON via `g_form.getValue('my_mrvs')`
+- Applies transforms (clear columns, unique by key, sort)
+- Writes back the JSON with `g_form.setValue('my_mrvs', JSON.stringify(rows))`
+
+## Setup
+1. Replace `CONTROLLING_VARIABLE` with your variable name.
+2. Replace `MY_MRVS` with your MRVS variable name.
+3. Adjust `COLUMNS_TO_CLEAR`, `UNIQUE_KEY`, and `SORT_BY` as needed.
+
+## Notes
+- To clear the MRVS entirely, set `rows = []` before `setValue`.
+- Works with Catalog Client Scripts; no server call required.
+
+## References
+- GlideForm API (client): `getValue`, `setValue`, `clearValue`  
+  https://www.servicenow.com/docs/bundle/zurich-api-reference/page/app-store/dev_portal/API_reference/GlideForm/concept/c_GlideFormAPI.html
+- Working with MRVS values on the client (community examples)  
+  https://www.servicenow.com/community/developer-articles/accessing-multi-row-variable-set-value-outside-the-multi-row/ta-p/2308876

Client-Side Components/Catalog Client Script/Normalise and Reset a MRVS based on Variable Changes/mrvs_normalise_onchange.js

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+function onChange(control, oldValue, newValue, isLoading) {
+  if (isLoading) return;
+
+  var MRVS_NAME = 'MY_MRVS';                 // your MRVS variable name
+  var COLUMNS_TO_CLEAR = ['env', 'owner'];   // MRVS column names to clear
+  var UNIQUE_KEY = 'hostname';               // MRVS column that should be unique
+  var SORT_BY = 'hostname';                  // MRVS column to sort by
+
+  try {
+    var raw = g_form.getValue(MRVS_NAME);
+    var rows = raw ? JSON.parse(raw) : [];
+    if (!Array.isArray(rows)) rows = [];
+
+    // Clear specified columns
+    rows.forEach(function(row) {
+      COLUMNS_TO_CLEAR.forEach(function(col) { if (row.hasOwnProperty(col)) row[col] = ''; });
+    });
+
+    // Deduplicate by UNIQUE_KEY
+    if (UNIQUE_KEY) {
+      var seen = {};
+      rows = rows.filter(function(row) {
+        var key = String(row[UNIQUE_KEY] || '').toLowerCase();
+        if (!key || seen[key]) return false;
+        seen[key] = true;
+        return true;
+      });
+    }
+
+    // Sort (case-insensitive)
+    if (SORT_BY) {
+      rows.sort(function(a, b) {
+        var A = String(a[SORT_BY] || '').toLowerCase();
+        var B = String(b[SORT_BY] || '').toLowerCase();
+        if (A < B) return -1;
+        if (A > B) return 1;
+        return 0;
+      });
+    }
+
+    g_form.setValue(MRVS_NAME, JSON.stringify(rows));
+  } catch (e) {
+    console.error('MRVS normalise failed', e);
+  }
+}

Client-Side Components/Catalog Client Script/Normalise and Reset a MRVS based on Variable Changes/variant_reset_specific_columns.js

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+function onChange(control, oldValue, newValue, isLoading) {
+  if (isLoading) return;
+
+  var MRVS_NAME = 'MY_MRVS';
+  var COLUMNS_TO_CLEAR = ['env', 'region'];
+
+  var rows = [];
+  try { rows = JSON.parse(g_form.getValue(MRVS_NAME) || '[]'); } catch (e) {}
+  if (!Array.isArray(rows)) rows = [];
+
+  rows.forEach(function(row) {
+    COLUMNS_TO_CLEAR.forEach(function(col) { if (row.hasOwnProperty(col)) row[col] = ''; });
+  });
+
+  g_form.setValue(MRVS_NAME, JSON.stringify(rows));
+}
+

Client-Side Components/Catalog Client Script/Real time count of letters/Count letters.js

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+function onChange(control, oldValue, newValue, isLoading) {
+    if (isLoading) {
+        return;
+    }
+
+    var maxChars = 100;//count of charaters 
+    var currentLength = newValue.length;
+
+    // Clear previous messages
+    g_form.clearMessages();
+
+    // Show info message
+    g_form.addInfoMessage('Character count: ' + currentLength + ' / ' + maxChars);
+
+    if (currentLength > maxChars) {
+        // Show error message
+        g_form.addErrorMessage('Character limit exceeded! Please shorten your text.');
+        g_form.showFieldMsg('short_description', 'Too many characters!', 'error');
+
+        // Make field mandatory to block submission
+        g_form.setMandatory('short_description', true);
+    } else {
+        // Remove mandatory if valid
+        g_form.setMandatory('short_description', false);
+    }
+}