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  • Server-Side Components/Business Rules/Auto Create Problem Records for Recurring Incidents

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This business rule automatically creates a Problem record when there are 5 or more incidents linked to the same Configuration Item (CI) within the last 24 hours.
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How it works technically:
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-It first checks if the current Incident has an associated CIThen, it counts the number of incidents created in the last day for that CI.
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-If the count is 5 or more, it looks for any open Problem records related to the same CI.
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-If no open Problem exists, it creates a new Problem with a short description indicating recurring incidents on that CI.
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-Finally, it logs the creation of the Problem.

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