From c606fa9050eb0c5fdb8f2f336d09020c1eefb18a Mon Sep 17 00:00:00 2001
From: admin <admin@example.com>
Date: Fri, 10 Oct 2025 08:49:31 -0700
Subject: [PATCH 1/2] This custom Action creates an Incident in ServiceNow. It
 takes Caller ID and Short Description as inputs, creates a new Incident
 record using a Create Record step, and outputs the Incident Number and Sys
 ID. The Action was built in Flow Designer by defining inputs, adding a Create
 Record step, mapping the fields, and setting outputs for reuse in Flows

---
 b812ceb69337a210633378917cba10bc/checksum.txt |    2 +-
 ...ition_2fba37bc83643210cb3c9610feaad359.xml | 1739 +++++++++++++++++
 2 files changed, 1740 insertions(+), 1 deletion(-)
 create mode 100644 b812ceb69337a210633378917cba10bc/update/sys_hub_action_type_definition_2fba37bc83643210cb3c9610feaad359.xml

diff --git a/b812ceb69337a210633378917cba10bc/checksum.txt b/b812ceb69337a210633378917cba10bc/checksum.txt
index 53ac488..6ecc838 100644
--- a/b812ceb69337a210633378917cba10bc/checksum.txt
+++ b/b812ceb69337a210633378917cba10bc/checksum.txt
@@ -1 +1 @@
-095KrXNXmFSNJ9E_U1T3UzF6ZjWZiWGnuUjViTmVBuS1TxuVZTqTn6qiRHklUvRmyuJW40CfRw6LcmHxGZyOXo5vE9mXBfMzrE3MGyv2yQzfdEhF_8ZzQPXQyxzikWK6zmwoJ2El87X29StDRnQ3NuF2hhE9wDSpUa6TVzPya7UMAUJVx26LkVq2qnY_MgDSt-iZLFesgn3QfiGY6HadRSKVYr1MaXPZ6uGKUOV91Foi_RxWh_fV4PhR4NwM025Hwi0sRCy0Lsy3trTdPKB0gih4kCOzlmZbphio9eex1loNEsE8Sgc8JlKnFYKhJ9XkaOe0r1RUjn6x_Un4q3QlFDPzT6FOvhlmG0GFnsRil2D0C0qmdr8DMnKNSYTGZvTsowutP6SM6Pvtj_i9nCbtFZlVdqEbk08UnRssEt1BVqBHw0MymPn-JW1ZbKrswtuuBg44WZigEP6vc40Vaqc7K-5JA3XD4NN69-Z3iC8J2ahp_UUF8H-pU3wmCRhJQuFFQPSVE8Hnt-OinnQy8YKfHe39UHHtGXjKndc-vqhC1_oQeMowOFuatKF1_38CEVcrIBA9ByMYDV9beQdi8V4YXUigCFtTk8EDRjOIfH_b2Bm7dFHAHbKTvcvd8sgGCV8bYY4uGg7d6wRO7M1WbhWZ63o_P-4xX4lvei5AqaJBpSQ
+RDL4YyynQ6fGRBE0aGVnW7lovzfBDciyQrz5G2bq3qd0Nw9zsDmI6HekVJrgsHk2kvzLg4RZnewN7tvQRWEwR6KpyesuWHxK6C4BoaWOk_QMCshJUvKmOFDdNGOpc7Xfg4E3Ng8vQlARqZ8Q0qYWVP6FQHvEWZGAT69JSM89VFv9ppjiJRjeDAbmpEGUXpH7Tt5b9augw-hUhlrRUZX32uX9IhSOx4a9VQ1CXQ9PvBz9Aww0pErHFF8xqHYGQpSDa7gwoXbpddD12IPu2-fD1pXkVIab0lZ_fvtKDuMyzY8NaGIA1ekGGuucWpeZnQHMFNOq_2D_tniguNaYfpXqekfDw6N4GSHmPLcRywOKlZyU9LPkr7Tmv8vwEd-YdHcsSBTvHemG_j7Zv4sG9UVXQRUHcTTPiDigUems9Hwhm5u-DNx9YrcExuRBMCVAoolXzQ_nWA1LqIXgZdE6APJge74ax2HHTZHUOu0S6_RVMFWeid_rLjJ3AWc2kMNH52HAbJLBXHqEDYNwGyLi1zcddBl-4TEsM8wwtCqQXK9qu8LjHgF9KQ5H68oJVIr40TjCxZOzAf8SK55yY2gz2zxOnKl4P3w3ukrAGt1-7qsrHX8adaE40mSB6Ul_WMl02nQbgceblWLQNf93XAmz97pwJ-BP-Vs-TwY4gbnbAmkfoy8
\ No newline at end of file
diff --git a/b812ceb69337a210633378917cba10bc/update/sys_hub_action_type_definition_2fba37bc83643210cb3c9610feaad359.xml b/b812ceb69337a210633378917cba10bc/update/sys_hub_action_type_definition_2fba37bc83643210cb3c9610feaad359.xml
new file mode 100644
index 0000000..3aece84
--- /dev/null
+++ b/b812ceb69337a210633378917cba10bc/update/sys_hub_action_type_definition_2fba37bc83643210cb3c9610feaad359.xml
@@ -0,0 +1,1739 @@
+<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_hub_action_type_definition">
+    <sys_hub_action_type_definition action="INSERT_OR_UPDATE">
+        <access>public</access>
+        <acls/>
+        <action_status/>
+        <action_template/>
+        <active>true</active>
+        <annotation/>
+        <attributes>{labelCacheCleanUpExecuted=true}</attributes>
+        <authored_on_release_version>28000</authored_on_release_version>
+        <callable_by_client_api>false</callable_by_client_api>
+        <category/>
+        <copied_from/>
+        <copied_from_name/>
+        <description/>
+        <flow_priority/>
+        <ih_action>false</ih_action>
+        <internal_name>create_incident</internal_name>
+        <label_cache>[{"name":"{{action.caller_id}}","label":"action➛Caller ID","type":"action","ref":"","reference_display":"","base_type":"string","parent_table_name":"","column_name":"","choices":null,"attributes":{}},{"name":"{{action.caller_sys_id}}","label":"action➛Caller ID","type":"action","ref":"","reference_display":"User","base_type":"reference","parent_table_name":"","column_name":"","choices":null,"attributes":{}},{"name":"{{action.short_description}}","label":"action➛Short Description","type":"action","ref":"","reference_display":"","base_type":"string","parent_table_name":"","column_name":"","choices":null,"attributes":{}},{"name":"{{action.caller_sys_id.user_name}}","label":"action➛Caller ID➛User ID","type":"action","ref":"","reference_display":"User ID","base_type":"string","parent_table_name":"sys_user","column_name":"user_name","choices":null,"attributes":{}},{"name":"{{action.caller_sys_id.sys_id}}","label":"action➛Caller ID➛Sys ID","type":"action","ref":"","reference_display":"Sys ID","base_type":"GUID","parent_table_name":"sys_user","column_name":"sys_id","choices":null,"attributes":{}},{"name":"{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.number}}","label":"step➛Create Record step➛Incident Record➛Number","type":"step","ref":"","reference_display":"Number","base_type":"string","parent_table_name":"incident","column_name":"number","choices":null,"attributes":{}},{"name":"{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.short_description}}","label":"step➛Create Record step➛Incident Record➛Short description","type":"step","ref":"","reference_display":"Short description","base_type":"string","parent_table_name":"incident","column_name":"short_description","choices":null,"attributes":{}},{"name":"{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.sys_id}}","label":"step➛Create Record step➛Incident Record➛Sys ID","type":"step","ref":"","reference_display":"Sys ID","base_type":"GUID","parent_table_name":"incident","column_name":"sys_id","choices":null,"attributes":{}}]</label_cache>
+        <master_snapshot>eaabfffc83643210cb3c9610feaad3aa</master_snapshot>
+        <master_snapshot_digest/>
+        <name>Create Incident</name>
+        <natlang/>
+        <outputs/>
+        <outputs/>
+        <pre_compiled>false</pre_compiled>
+        <state>published</state>
+        <sys_class_name>sys_hub_action_type_definition</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:43:29</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>2fba37bc83643210cb3c9610feaad359</sys_id>
+        <sys_mod_count>10</sys_mod_count>
+        <sys_name>Create Incident</sys_name>
+        <sys_overrides/>
+        <sys_package display_value="Action Pack" source="x_snc_actionpack">b812ceb69337a210633378917cba10bc</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name>sys_hub_action_type_definition_2fba37bc83643210cb3c9610feaad359</sys_update_name>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:48:10</sys_updated_on>
+        <system_level>false</system_level>
+        <type/>
+    </sys_hub_action_type_definition>
+    <sys_translated_text action="delete_multiple" query="documentkey=2fba37bc83643210cb3c9610feaad359"/>
+    <sys_variable_value action="delete_multiple" query="document_key=2fba37bc83643210cb3c9610feaad359"/>
+    <sys_variable_value action="INSERT_OR_UPDATE">
+        <document>sys_hub_action_type_definition</document>
+        <document_key>2fba37bc83643210cb3c9610feaad359</document_key>
+        <order>1</order>
+        <sys_class_name>sys_variable_value</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:26</sys_created_on>
+        <sys_id>1dabbffc83643210cb3c9610feaad3f9</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:26</sys_updated_on>
+        <value>{"version":"1.0","complexObjectSchema":{"FlowDesigner:FDACTIONSTATUS":{"code":"Integer","code.$field_facets":{"SimpleMapFacet":"{\"uiTypeLabel\":\"Integer\",\"read_only\":\"false\",\"hint\":\"\",\"uiType\":\"integer\",\"default_value\":\"\",\"label\":\"Code\",\"action_error_output\":\"true\",\"mandatory\":\"false\",\"order\":\"1\",\"max_length\":\"40\"}"},"message":"String","message.$field_facets":{"SimpleMapFacet":"{\"uiTypeLabel\":\"String\",\"read_only\":\"false\",\"hint\":\"\",\"uiType\":\"string\",\"default_value\":\"\",\"label\":\"Message\",\"action_error_output\":\"true\",\"mandatory\":\"false\",\"order\":\"2\",\"max_length\":\"4000\"}"}},"FlowDesigner:FDACTIONSTATUS.$type_facets":{"SimpleMapFacet":"{\"default_value\":\"\",\"label\":\"Action Status\",\"action_error_output\":\"true\",\"mandatory\":\"false\",\"uiUniqueId\":\"4adfb7bc-9d67-498d-88d0-8d6c3d584fed\",\"uiTypeLabel\":\"Object\",\"co_type_name\":\"FDACTIONSTATUS\",\"element_mapping_provider\":\"com.glide.flow_design.action.data.FlowDesignVariableMapper\",\"read_only\":\"false\",\"hint\":null,\"uiType\":\"object\",\"order\":\"1\",\"max_length\":\"65000\"}"}},"complexObject":{"code":{"$cv":{"$c":"java.lang.String","$v":""}},"message":{"$cv":{"$c":"java.lang.String","$v":""}}},"serializationFormat":"JSON"}</value>
+        <variable display_value="Action Status">ddabbffc83643210cb3c9610feaad3bc</variable>
+    </sys_variable_value>
+    <sys_variable_value action="INSERT_OR_UPDATE">
+        <document>sys_hub_action_type_definition</document>
+        <document_key>2fba37bc83643210cb3c9610feaad359</document_key>
+        <order>3</order>
+        <sys_class_name>sys_variable_value</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:26</sys_created_on>
+        <sys_id>59abbffc83643210cb3c9610feaad3f9</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:26</sys_updated_on>
+        <value>0</value>
+        <variable display_value="Don't Treat as Error">5dabbffc83643210cb3c9610feaad3d1</variable>
+    </sys_variable_value>
+    <sys_element_mapping action="delete_multiple" query="id=2fba37bc83643210cb3c9610feaad359"/>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>incident_number</field>
+        <id>2fba37bc83643210cb3c9610feaad359</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:26</sys_created_on>
+        <sys_id>51abbffc83643210cb3c9610feaad3f9</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:26</sys_updated_on>
+        <table>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</table>
+        <value>{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.number}}</value>
+    </sys_element_mapping>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>incident_sys_id</field>
+        <id>2fba37bc83643210cb3c9610feaad359</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:26</sys_created_on>
+        <sys_id>9dabbffc83643210cb3c9610feaad3f8</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:26</sys_updated_on>
+        <table>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</table>
+        <value>{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.sys_id}}</value>
+    </sys_element_mapping>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>__action_status__</field>
+        <id>2fba37bc83643210cb3c9610feaad359</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:26</sys_created_on>
+        <sys_id>d5abbffc83643210cb3c9610feaad3f9</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:26</sys_updated_on>
+        <table>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</table>
+        <value/>
+    </sys_element_mapping>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>__dont_treat_as_error__</field>
+        <id>2fba37bc83643210cb3c9610feaad359</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:26</sys_created_on>
+        <sys_id>15abbffc83643210cb3c9610feaad3f9</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:26</sys_updated_on>
+        <table>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</table>
+        <value/>
+    </sys_element_mapping>
+    <sys_hub_step_instance action="delete_multiple" query="action=2fba37bc83643210cb3c9610feaad359^sys_idNOT IN11abbffc83643210cb3c9610feaad373"/>
+    <sys_hub_step_instance action="INSERT_OR_UPDATE">
+        <action display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</action>
+        <cid>6a77aa33-31a3-4c8d-81cd-be7f8af119bb</cid>
+        <error_handling_type>1</error_handling_type>
+        <extended_inputs/>
+        <extended_outputs/>
+        <icon/>
+        <inputs/>
+        <inputs/>
+        <label>Create Record step</label>
+        <order>1</order>
+        <outputs/>
+        <section/>
+        <step_type display_value="Create Record">9cbaa0f267003200553fafb49585ef69</step_type>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:25</sys_created_on>
+        <sys_id>11abbffc83643210cb3c9610feaad373</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:25</sys_updated_on>
+    </sys_hub_step_instance>
+    <sys_variable_value action="delete_multiple" query="document_key=11abbffc83643210cb3c9610feaad373"/>
+    <sys_variable_value action="INSERT_OR_UPDATE">
+        <document>sys_hub_step_instance</document>
+        <document_key>11abbffc83643210cb3c9610feaad373</document_key>
+        <order>100</order>
+        <sys_class_name>sys_variable_value</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:25</sys_created_on>
+        <sys_id>51abbffc83643210cb3c9610feaad3bb</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:25</sys_updated_on>
+        <value>incident</value>
+        <variable display_value="Table">f0fb68f267003200553fafb49585efa0</variable>
+    </sys_variable_value>
+    <sys_element_mapping action="delete_multiple" query="id=11abbffc83643210cb3c9610feaad373"/>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>create_record_field_values</field>
+        <id>11abbffc83643210cb3c9610feaad373</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:25</sys_created_on>
+        <sys_id>19abbffc83643210cb3c9610feaad3ba</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:25</sys_updated_on>
+        <table>var__m_sys_flow_step_definition_input_9cbaa0f267003200553fafb49585ef69</table>
+        <value>caller_id={{action.caller_sys_id.sys_id}}^short_description={{action.short_description}}</value>
+    </sys_element_mapping>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>create_record_table_name</field>
+        <id>11abbffc83643210cb3c9610feaad373</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:25</sys_created_on>
+        <sys_id>ddabbffc83643210cb3c9610feaad3ba</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:25</sys_updated_on>
+        <table>var__m_sys_flow_step_definition_input_9cbaa0f267003200553fafb49585ef69</table>
+        <value/>
+    </sys_element_mapping>
+    <sys_translated_text action="delete_multiple" query="documentkey=11abbffc83643210cb3c9610feaad373"/>
+    <sys_hub_step_ext_input action="delete_multiple" query="model=11abbffc83643210cb3c9610feaad373"/>
+    <sys_hub_step_ext_output action="delete_multiple" query="model=11abbffc83643210cb3c9610feaad373"/>
+    <sys_hub_input_scripts action="delete_multiple" query="instance=11abbffc83643210cb3c9610feaad373"/>
+    <sys_hub_action_input action="delete_multiple" query="model=2fba37bc83643210cb3c9610feaad359^sys_idNOT IN59abbffc83643210cb3c9610feaad359,c9abb7fc83643210cb3c9610feaad36e"/>
+    <sys_hub_action_input action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,uiType=string,uiTypeLabel=String,uiUniqueId=1460e2b4-947f-4844-b940-862a0808f3ce</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>short_description</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_type display_value="String">string</internal_type>
+        <label>Short Description</label>
+        <mandatory>false</mandatory>
+        <max_length>8000</max_length>
+        <model display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</model>
+        <model_id>2fba37bc83643210cb3c9610feaad359</model_id>
+        <model_table>sys_hub_action_type_definition</model_table>
+        <name>var__m_sys_hub_action_input_2fba37bc83643210cb3c9610feaad359</name>
+        <next_element/>
+        <order>2</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_action_input</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:25</sys_created_on>
+        <sys_id>59abbffc83643210cb3c9610feaad359</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:48:04</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_action_input>
+    <sys_hub_action_input_action_instance action="delete_multiple" query="action_input=59abbffc83643210cb3c9610feaad359"/>
+    <sys_hub_action_input action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,uiType=reference,uiTypeLabel=Reference,uiUniqueId=23e30f59-79af-4fc9-afad-486020dbaca4</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table>sys_user</choice_table>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>caller_sys_id</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_type display_value="Reference">reference</internal_type>
+        <label>Caller ID</label>
+        <mandatory>false</mandatory>
+        <max_length>32</max_length>
+        <model display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</model>
+        <model_id>2fba37bc83643210cb3c9610feaad359</model_id>
+        <model_table>sys_hub_action_type_definition</model_table>
+        <name>var__m_sys_hub_action_input_2fba37bc83643210cb3c9610feaad359</name>
+        <next_element/>
+        <order>1</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference display_value="" name="sys_user">sys_user</reference>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_action_input</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:25</sys_created_on>
+        <sys_id>c9abb7fc83643210cb3c9610feaad36e</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:25</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_action_input>
+    <sys_hub_action_input_action_instance action="delete_multiple" query="action_input=c9abb7fc83643210cb3c9610feaad36e"/>
+    <sys_hub_action_output action="delete_multiple" query="model=2fba37bc83643210cb3c9610feaad359^sys_idNOT IN15abbffc83643210cb3c9610feaad3d8,5dabbffc83643210cb3c9610feaad3d1,d9abbffc83643210cb3c9610feaad3c1,ddabbffc83643210cb3c9610feaad3bc"/>
+    <sys_hub_action_output action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,pwd2droppable=true,uiType=string,uiTypeLabel=String,uiUniqueId=cc803559-6102-4cbb-bd78-06fd514bd709</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>incident_sys_id</element>
+        <element_prototype/>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_link/>
+        <internal_type display_value="String">string</internal_type>
+        <label>Incident Sys ID</label>
+        <mandatory>false</mandatory>
+        <max_length>8000</max_length>
+        <model display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</model>
+        <model_id>2fba37bc83643210cb3c9610feaad359</model_id>
+        <model_table>sys_hub_action_type_definition</model_table>
+        <name>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</name>
+        <next_element/>
+        <order>4</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_action_output</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:26</sys_created_on>
+        <sys_id>15abbffc83643210cb3c9610feaad3d8</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:26</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_action_output>
+    <sys_hub_action_input_action_instance action="delete_multiple" query="action_input=15abbffc83643210cb3c9610feaad3d8"/>
+    <sys_hub_input_scripts action="delete_multiple" query="instance=15abbffc83643210cb3c9610feaad3d8"/>
+    <sys_hub_action_output action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>action_error_output=true,element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,uiType=boolean,uiTypeLabel=True/False,uiUniqueId=78ab955c-6dca-4854-968a-2aa8c025b911,visible_in_ui=false</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value>true</default_value>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>__dont_treat_as_error__</element>
+        <element_prototype/>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_link/>
+        <internal_type display_value="">boolean</internal_type>
+        <label>Don't Treat as Error</label>
+        <mandatory>false</mandatory>
+        <max_length>40</max_length>
+        <model display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</model>
+        <model_id>2fba37bc83643210cb3c9610feaad359</model_id>
+        <model_table>sys_hub_action_type_definition</model_table>
+        <name>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</name>
+        <next_element/>
+        <order>3</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_action_output</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:26</sys_created_on>
+        <sys_id>5dabbffc83643210cb3c9610feaad3d1</sys_id>
+        <sys_mod_count>7</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:48:09</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_action_output>
+    <sys_hub_action_input_action_instance action="delete_multiple" query="action_input=5dabbffc83643210cb3c9610feaad3d1"/>
+    <sys_hub_input_scripts action="delete_multiple" query="instance=5dabbffc83643210cb3c9610feaad3d1"/>
+    <sys_hub_action_output action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,pwd2droppable=true,uiType=string,uiTypeLabel=String,uiUniqueId=21ba9931-2ea6-4daf-981e-a56f9a55130c</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>incident_number</element>
+        <element_prototype/>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_link/>
+        <internal_type display_value="String">string</internal_type>
+        <label>Incident Number</label>
+        <mandatory>false</mandatory>
+        <max_length>8000</max_length>
+        <model display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</model>
+        <model_id>2fba37bc83643210cb3c9610feaad359</model_id>
+        <model_table>sys_hub_action_type_definition</model_table>
+        <name>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</name>
+        <next_element/>
+        <order>2</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_action_output</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:25</sys_created_on>
+        <sys_id>d9abbffc83643210cb3c9610feaad3c1</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:25</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_action_output>
+    <sys_hub_action_input_action_instance action="delete_multiple" query="action_input=d9abbffc83643210cb3c9610feaad3c1"/>
+    <sys_hub_input_scripts action="delete_multiple" query="instance=d9abbffc83643210cb3c9610feaad3c1"/>
+    <sys_hub_action_output action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>action_error_output=true,co_type_name=FDACTIONSTATUS,element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,uiType=object,uiTypeLabel=Object,uiUniqueId=5bc57c33-b6d4-444d-9a19-c7497c7b4296</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>__action_status__</element>
+        <element_prototype/>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_link/>
+        <internal_type display_value="String">string</internal_type>
+        <label>Action Status</label>
+        <mandatory>false</mandatory>
+        <max_length>65000</max_length>
+        <model display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</model>
+        <model_id>2fba37bc83643210cb3c9610feaad359</model_id>
+        <model_table>sys_hub_action_type_definition</model_table>
+        <name>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</name>
+        <next_element/>
+        <order>1</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_action_output</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:25</sys_created_on>
+        <sys_id>ddabbffc83643210cb3c9610feaad3bc</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:25</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_action_output>
+    <sys_hub_action_input_action_instance action="delete_multiple" query="action_input=ddabbffc83643210cb3c9610feaad3bc"/>
+    <sys_hub_input_scripts action="delete_multiple" query="instance=ddabbffc83643210cb3c9610feaad3bc"/>
+    <sys_hub_pill_compound action="delete_multiple" query="attached_to=2fba37bc83643210cb3c9610feaad359"/>
+    <sys_hub_action_status_metadata action="delete_multiple" query="action_type_id=2fba37bc83643210cb3c9610feaad359^sys_idNOT INd5abbffc83643210cb3c9610feaad3fb"/>
+    <sys_hub_action_status_metadata action="INSERT_OR_UPDATE">
+        <action_type_id display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</action_type_id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:26</sys_created_on>
+        <sys_id>d5abbffc83643210cb3c9610feaad3fb</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:26</sys_updated_on>
+    </sys_hub_action_status_metadata>
+    <sys_hub_status_condition action="delete_multiple" query="action_status_metadata_id=d5abbffc83643210cb3c9610feaad3fb"/>
+    <sys_documentation action="INSERT_OR_UPDATE">
+        <element>caller_sys_id</element>
+        <help/>
+        <hint/>
+        <label>Caller ID</label>
+        <language>en</language>
+        <name>var__m_sys_hub_action_input_2fba37bc83643210cb3c9610feaad359</name>
+        <plural/>
+        <sys_class_name>sys_documentation</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:25</sys_created_on>
+        <sys_id>15abbffc83643210cb3c9610feaad355</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="Action Pack" source="x_snc_actionpack">b812ceb69337a210633378917cba10bc</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:25</sys_updated_on>
+        <url/>
+        <url_target/>
+    </sys_documentation>
+    <sys_documentation action="INSERT_OR_UPDATE">
+        <element>short_description</element>
+        <help/>
+        <hint/>
+        <label>Short Description</label>
+        <language>en</language>
+        <name>var__m_sys_hub_action_input_2fba37bc83643210cb3c9610feaad359</name>
+        <plural/>
+        <sys_class_name>sys_documentation</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:25</sys_created_on>
+        <sys_id>19abbffc83643210cb3c9610feaad35c</sys_id>
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+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:25</sys_updated_on>
+        <url/>
+        <url_target/>
+    </sys_documentation>
+    <sys_choice action="delete_multiple" query="name=var__m_sys_hub_action_input_2fba37bc83643210cb3c9610feaad359"/>
+    <sys_documentation action="INSERT_OR_UPDATE">
+        <element>__action_status__</element>
+        <help/>
+        <hint/>
+        <label>Action Status</label>
+        <language>en</language>
+        <name>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</name>
+        <plural/>
+        <sys_class_name>sys_documentation</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:25</sys_created_on>
+        <sys_id>11abbffc83643210cb3c9610feaad3c1</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="Action Pack" source="x_snc_actionpack">b812ceb69337a210633378917cba10bc</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:25</sys_updated_on>
+        <url/>
+        <url_target/>
+    </sys_documentation>
+    <sys_documentation action="INSERT_OR_UPDATE">
+        <element>incident_sys_id</element>
+        <help/>
+        <hint/>
+        <label>Incident Sys ID</label>
+        <language>en</language>
+        <name>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</name>
+        <plural/>
+        <sys_class_name>sys_documentation</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:26</sys_created_on>
+        <sys_id>15abbffc83643210cb3c9610feaad3db</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="Action Pack" source="x_snc_actionpack">b812ceb69337a210633378917cba10bc</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:26</sys_updated_on>
+        <url/>
+        <url_target/>
+    </sys_documentation>
+    <sys_documentation action="INSERT_OR_UPDATE">
+        <element>__dont_treat_as_error__</element>
+        <help/>
+        <hint/>
+        <label>Don't Treat as Error</label>
+        <language>en</language>
+        <name>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</name>
+        <plural/>
+        <sys_class_name>sys_documentation</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:26</sys_created_on>
+        <sys_id>59abbffc83643210cb3c9610feaad3d7</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="Action Pack" source="x_snc_actionpack">b812ceb69337a210633378917cba10bc</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:26</sys_updated_on>
+        <url/>
+        <url_target/>
+    </sys_documentation>
+    <sys_documentation action="INSERT_OR_UPDATE">
+        <element>incident_number</element>
+        <help/>
+        <hint/>
+        <label>Incident Number</label>
+        <language>en</language>
+        <name>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</name>
+        <plural/>
+        <sys_class_name>sys_documentation</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:26</sys_created_on>
+        <sys_id>91abbffc83643210cb3c9610feaad3d1</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="Action Pack" source="x_snc_actionpack">b812ceb69337a210633378917cba10bc</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:26</sys_updated_on>
+        <url/>
+        <url_target/>
+    </sys_documentation>
+    <sys_choice action="delete_multiple" query="name=var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359"/>
+    <sys_hub_action_plan action="delete_multiple" query="action_id=2fba37bc83643210cb3c9610feaad359^sys_idNOT IN76ab333083a43210cb3c9610feaad318"/>
+    <sys_hub_action_plan action="INSERT_OR_UPDATE">
+        <action_id display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</action_id>
+        <plan>{"type":"PlanProxy","persistor":{"@class":".ChunkingPlanPersistor","table":"sys_hub_action_plan","id":"76ab333083a43210cb3c9610feaad318","name":"plan","plan_signature":null}}</plan>
+        <snapshot>18dbf33083a43210cb3c9610feaad37a</snapshot>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:32</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>76ab333083a43210cb3c9610feaad318</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_overrides/>
+        <sys_scope/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:48:11</sys_updated_on>
+    </sys_hub_action_plan>
+    <sys_hub_action_type_snapshot action="INSERT_OR_UPDATE">
+        <access>public</access>
+        <acls/>
+        <action_status/>
+        <action_template/>
+        <annotation/>
+        <attributes>{labelCacheCleanUpExecuted=true}</attributes>
+        <authored_on_release_version>28000</authored_on_release_version>
+        <callable_by_client_api>false</callable_by_client_api>
+        <category/>
+        <copied_from/>
+        <copied_from_name/>
+        <description/>
+        <flow_priority/>
+        <internal_name>create_incident</internal_name>
+        <label_cache>[{"name":"{{action.caller_id}}","label":"action➛Caller ID","type":"action","ref":"","reference_display":"","base_type":"string","parent_table_name":"","column_name":"","choices":null,"attributes":{}},{"name":"{{action.caller_sys_id}}","label":"action➛Caller ID","type":"action","ref":"","reference_display":"User","base_type":"reference","parent_table_name":"","column_name":"","choices":null,"attributes":{}},{"name":"{{action.short_description}}","label":"action➛Short Description","type":"action","ref":"","reference_display":"","base_type":"string","parent_table_name":"","column_name":"","choices":null,"attributes":{}},{"name":"{{action.caller_sys_id.user_name}}","label":"action➛Caller ID➛User ID","type":"action","ref":"","reference_display":"User ID","base_type":"string","parent_table_name":"sys_user","column_name":"user_name","choices":null,"attributes":{}},{"name":"{{action.caller_sys_id.sys_id}}","label":"action➛Caller ID➛Sys ID","type":"action","ref":"","reference_display":"Sys ID","base_type":"GUID","parent_table_name":"sys_user","column_name":"sys_id","choices":null,"attributes":{}},{"name":"{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.number}}","label":"step➛Create Record step➛Incident Record➛Number","type":"step","ref":"","reference_display":"Number","base_type":"string","parent_table_name":"incident","column_name":"number","choices":null,"attributes":{}},{"name":"{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.short_description}}","label":"step➛Create Record step➛Incident Record➛Short description","type":"step","ref":"","reference_display":"Short description","base_type":"string","parent_table_name":"incident","column_name":"short_description","choices":null,"attributes":{}},{"name":"{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.sys_id}}","label":"step➛Create Record step➛Incident Record➛Sys ID","type":"step","ref":"","reference_display":"Sys ID","base_type":"GUID","parent_table_name":"incident","column_name":"sys_id","choices":null,"attributes":{}}]</label_cache>
+        <master>true</master>
+        <name>Create Incident</name>
+        <natlang/>
+        <outputs/>
+        <outputs/>
+        <parent_action display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</parent_action>
+        <sys_class_name>sys_hub_action_type_snapshot</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_domain>global</sys_domain>
+        <sys_domain_path>/</sys_domain_path>
+        <sys_id>eaabfffc83643210cb3c9610feaad3aa</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_overrides/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <system_level>false</system_level>
+        <type/>
+    </sys_hub_action_type_snapshot>
+    <sys_translated_text action="delete_multiple" query="documentkey=eaabfffc83643210cb3c9610feaad3aa"/>
+    <sys_variable_value action="delete_multiple" query="document_key=eaabfffc83643210cb3c9610feaad3aa"/>
+    <sys_variable_value action="INSERT_OR_UPDATE">
+        <document>sys_hub_action_type_snapshot</document>
+        <document_key>eaabfffc83643210cb3c9610feaad3aa</document_key>
+        <order>1</order>
+        <sys_class_name>sys_variable_value</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>b6abfffc83643210cb3c9610feaad3f4</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <value>{"version":"1.0","complexObjectSchema":{"FlowDesigner:FDACTIONSTATUS":{"code":"Integer","code.$field_facets":{"SimpleMapFacet":"{\"uiTypeLabel\":\"Integer\",\"read_only\":\"false\",\"hint\":\"\",\"uiType\":\"integer\",\"default_value\":\"\",\"label\":\"Code\",\"action_error_output\":\"true\",\"mandatory\":\"false\",\"order\":\"1\",\"max_length\":\"40\"}"},"message":"String","message.$field_facets":{"SimpleMapFacet":"{\"uiTypeLabel\":\"String\",\"read_only\":\"false\",\"hint\":\"\",\"uiType\":\"string\",\"default_value\":\"\",\"label\":\"Message\",\"action_error_output\":\"true\",\"mandatory\":\"false\",\"order\":\"2\",\"max_length\":\"4000\"}"}},"FlowDesigner:FDACTIONSTATUS.$type_facets":{"SimpleMapFacet":"{\"default_value\":\"\",\"label\":\"Action Status\",\"action_error_output\":\"true\",\"mandatory\":\"false\",\"uiUniqueId\":\"4adfb7bc-9d67-498d-88d0-8d6c3d584fed\",\"uiTypeLabel\":\"Object\",\"co_type_name\":\"FDACTIONSTATUS\",\"element_mapping_provider\":\"com.glide.flow_design.action.data.FlowDesignVariableMapper\",\"read_only\":\"false\",\"hint\":null,\"uiType\":\"object\",\"order\":\"1\",\"max_length\":\"65000\"}"}},"complexObject":{"code":{"$cv":{"$c":"java.lang.String","$v":""}},"message":{"$cv":{"$c":"java.lang.String","$v":""}}},"serializationFormat":"JSON"}</value>
+        <variable display_value="Action Status">e6abfffc83643210cb3c9610feaad3d2</variable>
+    </sys_variable_value>
+    <sys_variable_value action="INSERT_OR_UPDATE">
+        <document>sys_hub_action_type_snapshot</document>
+        <document_key>eaabfffc83643210cb3c9610feaad3aa</document_key>
+        <order>3</order>
+        <sys_class_name>sys_variable_value</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>f2abfffc83643210cb3c9610feaad3f4</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <value>0</value>
+        <variable display_value="Don't Treat as Error">eaabfffc83643210cb3c9610feaad3e6</variable>
+    </sys_variable_value>
+    <sys_element_mapping action="delete_multiple" query="id=eaabfffc83643210cb3c9610feaad3aa"/>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>incident_number</field>
+        <id>eaabfffc83643210cb3c9610feaad3aa</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>faabfffc83643210cb3c9610feaad3f3</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <table>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</table>
+        <value>{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.number}}</value>
+    </sys_element_mapping>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>incident_sys_id</field>
+        <id>eaabfffc83643210cb3c9610feaad3aa</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>3aabfffc83643210cb3c9610feaad3f3</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <table>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</table>
+        <value>{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.sys_id}}</value>
+    </sys_element_mapping>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>__action_status__</field>
+        <id>eaabfffc83643210cb3c9610feaad3aa</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>72abfffc83643210cb3c9610feaad3f4</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <table>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</table>
+        <value/>
+    </sys_element_mapping>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>__dont_treat_as_error__</field>
+        <id>eaabfffc83643210cb3c9610feaad3aa</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>beabfffc83643210cb3c9610feaad3f3</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <table>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</table>
+        <value/>
+    </sys_element_mapping>
+    <sys_hub_step_instance action="delete_multiple" query="action=eaabfffc83643210cb3c9610feaad3aa^sys_idNOT IN66abfffc83643210cb3c9610feaad3ca"/>
+    <sys_hub_step_instance action="INSERT_OR_UPDATE">
+        <action display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</action>
+        <cid>6a77aa33-31a3-4c8d-81cd-be7f8af119bb</cid>
+        <error_handling_type>1</error_handling_type>
+        <extended_inputs/>
+        <extended_outputs/>
+        <icon/>
+        <inputs/>
+        <inputs/>
+        <label>Create Record step</label>
+        <order>1</order>
+        <outputs/>
+        <section/>
+        <step_type display_value="Create Record">9cbaa0f267003200553fafb49585ef69</step_type>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>66abfffc83643210cb3c9610feaad3ca</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+    </sys_hub_step_instance>
+    <sys_variable_value action="delete_multiple" query="document_key=66abfffc83643210cb3c9610feaad3ca"/>
+    <sys_variable_value action="INSERT_OR_UPDATE">
+        <document>sys_hub_step_instance</document>
+        <document_key>66abfffc83643210cb3c9610feaad3ca</document_key>
+        <order>100</order>
+        <sys_class_name>sys_variable_value</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>66abfffc83643210cb3c9610feaad3d1</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <value>incident</value>
+        <variable display_value="Table">f0fb68f267003200553fafb49585efa0</variable>
+    </sys_variable_value>
+    <sys_element_mapping action="delete_multiple" query="id=66abfffc83643210cb3c9610feaad3ca"/>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>create_record_field_values</field>
+        <id>66abfffc83643210cb3c9610feaad3ca</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>22abfffc83643210cb3c9610feaad3d1</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <table>var__m_sys_flow_step_definition_input_9cbaa0f267003200553fafb49585ef69</table>
+        <value>caller_id={{action.caller_sys_id.sys_id}}^short_description={{action.short_description}}</value>
+    </sys_element_mapping>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>create_record_table_name</field>
+        <id>66abfffc83643210cb3c9610feaad3ca</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>e2abfffc83643210cb3c9610feaad3d1</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <table>var__m_sys_flow_step_definition_input_9cbaa0f267003200553fafb49585ef69</table>
+        <value/>
+    </sys_element_mapping>
+    <sys_translated_text action="delete_multiple" query="documentkey=66abfffc83643210cb3c9610feaad3ca"/>
+    <sys_hub_step_ext_input action="delete_multiple" query="model=66abfffc83643210cb3c9610feaad3ca"/>
+    <sys_hub_step_ext_output action="delete_multiple" query="model=66abfffc83643210cb3c9610feaad3ca"/>
+    <sys_hub_input_scripts action="delete_multiple" query="instance=66abfffc83643210cb3c9610feaad3ca"/>
+    <sys_hub_action_input action="delete_multiple" query="model=eaabfffc83643210cb3c9610feaad3aa^sys_idNOT IN2eabfffc83643210cb3c9610feaad3ad,eaabfffc83643210cb3c9610feaad3c2"/>
+    <sys_hub_action_input action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,uiType=reference,uiTypeLabel=Reference,uiUniqueId=23e30f59-79af-4fc9-afad-486020dbaca4</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table>sys_user</choice_table>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>caller_sys_id</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_type display_value="Reference">reference</internal_type>
+        <label>Caller ID</label>
+        <mandatory>false</mandatory>
+        <max_length>32</max_length>
+        <model display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</model>
+        <model_id>eaabfffc83643210cb3c9610feaad3aa</model_id>
+        <model_table>sys_hub_action_type_snapshot</model_table>
+        <name>var__m_sys_hub_action_input_eaabfffc83643210cb3c9610feaad3aa</name>
+        <next_element/>
+        <order>1</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference display_value="" name="sys_user">sys_user</reference>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_action_input</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>2eabfffc83643210cb3c9610feaad3ad</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_action_input>
+    <sys_hub_action_input_action_instance action="delete_multiple" query="action_input=2eabfffc83643210cb3c9610feaad3ad"/>
+    <sys_hub_action_input action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,uiType=string,uiTypeLabel=String,uiUniqueId=1460e2b4-947f-4844-b940-862a0808f3ce</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>short_description</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_type display_value="String">string</internal_type>
+        <label>Short Description</label>
+        <mandatory>false</mandatory>
+        <max_length>8000</max_length>
+        <model display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</model>
+        <model_id>eaabfffc83643210cb3c9610feaad3aa</model_id>
+        <model_table>sys_hub_action_type_snapshot</model_table>
+        <name>var__m_sys_hub_action_input_eaabfffc83643210cb3c9610feaad3aa</name>
+        <next_element/>
+        <order>2</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_action_input</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>eaabfffc83643210cb3c9610feaad3c2</sys_id>
+        <sys_mod_count>1</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:48:10</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_action_input>
+    <sys_hub_action_input_action_instance action="delete_multiple" query="action_input=eaabfffc83643210cb3c9610feaad3c2"/>
+    <sys_hub_action_output action="delete_multiple" query="model=eaabfffc83643210cb3c9610feaad3aa^sys_idNOT IN32abfffc83643210cb3c9610feaad3ec,62abfffc83643210cb3c9610feaad3e3,e6abfffc83643210cb3c9610feaad3d2,eaabfffc83643210cb3c9610feaad3e6"/>
+    <sys_hub_action_output action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,pwd2droppable=true,uiType=string,uiTypeLabel=String,uiUniqueId=cc803559-6102-4cbb-bd78-06fd514bd709</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>incident_sys_id</element>
+        <element_prototype/>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_link/>
+        <internal_type display_value="String">string</internal_type>
+        <label>Incident Sys ID</label>
+        <mandatory>false</mandatory>
+        <max_length>8000</max_length>
+        <model display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</model>
+        <model_id>eaabfffc83643210cb3c9610feaad3aa</model_id>
+        <model_table>sys_hub_action_type_snapshot</model_table>
+        <name>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</name>
+        <next_element/>
+        <order>4</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_action_output</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>32abfffc83643210cb3c9610feaad3ec</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_action_output>
+    <sys_hub_action_input_action_instance action="delete_multiple" query="action_input=32abfffc83643210cb3c9610feaad3ec"/>
+    <sys_hub_input_scripts action="delete_multiple" query="instance=32abfffc83643210cb3c9610feaad3ec"/>
+    <sys_hub_action_output action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,pwd2droppable=true,uiType=string,uiTypeLabel=String,uiUniqueId=21ba9931-2ea6-4daf-981e-a56f9a55130c</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>incident_number</element>
+        <element_prototype/>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_link/>
+        <internal_type display_value="String">string</internal_type>
+        <label>Incident Number</label>
+        <mandatory>false</mandatory>
+        <max_length>8000</max_length>
+        <model display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</model>
+        <model_id>eaabfffc83643210cb3c9610feaad3aa</model_id>
+        <model_table>sys_hub_action_type_snapshot</model_table>
+        <name>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</name>
+        <next_element/>
+        <order>2</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_action_output</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>62abfffc83643210cb3c9610feaad3e3</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_action_output>
+    <sys_hub_action_input_action_instance action="delete_multiple" query="action_input=62abfffc83643210cb3c9610feaad3e3"/>
+    <sys_hub_input_scripts action="delete_multiple" query="instance=62abfffc83643210cb3c9610feaad3e3"/>
+    <sys_hub_action_output action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>action_error_output=true,co_type_name=FDACTIONSTATUS,element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,uiType=object,uiTypeLabel=Object,uiUniqueId=5bc57c33-b6d4-444d-9a19-c7497c7b4296</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>__action_status__</element>
+        <element_prototype/>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_link/>
+        <internal_type display_value="String">string</internal_type>
+        <label>Action Status</label>
+        <mandatory>false</mandatory>
+        <max_length>65000</max_length>
+        <model display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</model>
+        <model_id>eaabfffc83643210cb3c9610feaad3aa</model_id>
+        <model_table>sys_hub_action_type_snapshot</model_table>
+        <name>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</name>
+        <next_element/>
+        <order>1</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_action_output</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>e6abfffc83643210cb3c9610feaad3d2</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_action_output>
+    <sys_hub_action_input_action_instance action="delete_multiple" query="action_input=e6abfffc83643210cb3c9610feaad3d2"/>
+    <sys_hub_input_scripts action="delete_multiple" query="instance=e6abfffc83643210cb3c9610feaad3d2"/>
+    <sys_hub_action_output action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>action_error_output=true,element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,uiType=boolean,uiTypeLabel=True/False,uiUniqueId=78ab955c-6dca-4854-968a-2aa8c025b911,visible_in_ui=false</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value>true</default_value>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>__dont_treat_as_error__</element>
+        <element_prototype/>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_link/>
+        <internal_type display_value="">boolean</internal_type>
+        <label>Don't Treat as Error</label>
+        <mandatory>false</mandatory>
+        <max_length>40</max_length>
+        <model display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</model>
+        <model_id>eaabfffc83643210cb3c9610feaad3aa</model_id>
+        <model_table>sys_hub_action_type_snapshot</model_table>
+        <name>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</name>
+        <next_element/>
+        <order>3</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_action_output</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>eaabfffc83643210cb3c9610feaad3e6</sys_id>
+        <sys_mod_count>3</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:48:10</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_action_output>
+    <sys_hub_action_input_action_instance action="delete_multiple" query="action_input=eaabfffc83643210cb3c9610feaad3e6"/>
+    <sys_hub_input_scripts action="delete_multiple" query="instance=eaabfffc83643210cb3c9610feaad3e6"/>
+    <sys_hub_pill_compound action="delete_multiple" query="attached_to=eaabfffc83643210cb3c9610feaad3aa"/>
+    <sys_hub_action_status_metadata action="delete_multiple" query="action_type_id=eaabfffc83643210cb3c9610feaad3aa^sys_idNOT IN72abfffc83643210cb3c9610feaad3f6"/>
+    <sys_hub_action_status_metadata action="INSERT_OR_UPDATE">
+        <action_type_id display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</action_type_id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>72abfffc83643210cb3c9610feaad3f6</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+    </sys_hub_action_status_metadata>
+    <sys_hub_status_condition action="delete_multiple" query="action_status_metadata_id=72abfffc83643210cb3c9610feaad3f6"/>
+    <sys_documentation action="INSERT_OR_UPDATE">
+        <element>short_description</element>
+        <help/>
+        <hint/>
+        <label>Short Description</label>
+        <language>en</language>
+        <name>var__m_sys_hub_action_input_eaabfffc83643210cb3c9610feaad3aa</name>
+        <plural/>
+        <sys_class_name>sys_documentation</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>6aabfffc83643210cb3c9610feaad3c5</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="Action Pack" source="x_snc_actionpack">b812ceb69337a210633378917cba10bc</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <url/>
+        <url_target/>
+    </sys_documentation>
+    <sys_documentation action="INSERT_OR_UPDATE">
+        <element>caller_sys_id</element>
+        <help/>
+        <hint/>
+        <label>Caller ID</label>
+        <language>en</language>
+        <name>var__m_sys_hub_action_input_eaabfffc83643210cb3c9610feaad3aa</name>
+        <plural/>
+        <sys_class_name>sys_documentation</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>e6abfffc83643210cb3c9610feaad3be</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="Action Pack" source="x_snc_actionpack">b812ceb69337a210633378917cba10bc</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <url/>
+        <url_target/>
+    </sys_documentation>
+    <sys_choice action="delete_multiple" query="name=var__m_sys_hub_action_input_eaabfffc83643210cb3c9610feaad3aa"/>
+    <sys_documentation action="INSERT_OR_UPDATE">
+        <element>incident_number</element>
+        <help/>
+        <hint/>
+        <label>Incident Number</label>
+        <language>en</language>
+        <name>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</name>
+        <plural/>
+        <sys_class_name>sys_documentation</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>22abfffc83643210cb3c9610feaad3e6</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="Action Pack" source="x_snc_actionpack">b812ceb69337a210633378917cba10bc</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <url/>
+        <url_target/>
+    </sys_documentation>
+    <sys_documentation action="INSERT_OR_UPDATE">
+        <element>__dont_treat_as_error__</element>
+        <help/>
+        <hint/>
+        <label>Don't Treat as Error</label>
+        <language>en</language>
+        <name>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</name>
+        <plural/>
+        <sys_class_name>sys_documentation</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>66abfffc83643210cb3c9610feaad3eb</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="Action Pack" source="x_snc_actionpack">b812ceb69337a210633378917cba10bc</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <url/>
+        <url_target/>
+    </sys_documentation>
+    <sys_documentation action="INSERT_OR_UPDATE">
+        <element>__action_status__</element>
+        <help/>
+        <hint/>
+        <label>Action Status</label>
+        <language>en</language>
+        <name>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</name>
+        <plural/>
+        <sys_class_name>sys_documentation</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>eeabfffc83643210cb3c9610feaad3d5</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="Action Pack" source="x_snc_actionpack">b812ceb69337a210633378917cba10bc</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <url/>
+        <url_target/>
+    </sys_documentation>
+    <sys_documentation action="INSERT_OR_UPDATE">
+        <element>incident_sys_id</element>
+        <help/>
+        <hint/>
+        <label>Incident Sys ID</label>
+        <language>en</language>
+        <name>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</name>
+        <plural/>
+        <sys_class_name>sys_documentation</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-10 15:47:31</sys_created_on>
+        <sys_id>feabfffc83643210cb3c9610feaad3ee</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package display_value="Action Pack" source="x_snc_actionpack">b812ceb69337a210633378917cba10bc</sys_package>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <url/>
+        <url_target/>
+    </sys_documentation>
+    <sys_choice action="delete_multiple" query="name=var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa"/>
+    <sys_hub_action_type_definition action="UPDATE">
+        <sys_id>2fba37bc83643210cb3c9610feaad359</sys_id>
+        <latest_snapshot>eaabfffc83643210cb3c9610feaad3aa</latest_snapshot>
+        <compiler_build>glide-zurich-07-01-2025__patch0-07-15-2025_07-23-2025_1759.zip</compiler_build>
+    </sys_hub_action_type_definition>
+</record_update>

From d00184f5ddeb9eabd981894fc6e4e71efd98f2e8 Mon Sep 17 00:00:00 2001
From: admin <admin@example.com>
Date: Sat, 11 Oct 2025 06:12:02 -0700
Subject: [PATCH 2/2] Create Incident with Assignment Group

---
 b812ceb69337a210633378917cba10bc/checksum.txt |   2 +-
 ...ition_2fba37bc83643210cb3c9610feaad359.xml | 504 ++++++++++++++++--
 2 files changed, 471 insertions(+), 35 deletions(-)

diff --git a/b812ceb69337a210633378917cba10bc/checksum.txt b/b812ceb69337a210633378917cba10bc/checksum.txt
index 6ecc838..e56624b 100644
--- a/b812ceb69337a210633378917cba10bc/checksum.txt
+++ b/b812ceb69337a210633378917cba10bc/checksum.txt
@@ -1 +1 @@
-RDL4YyynQ6fGRBE0aGVnW7lovzfBDciyQrz5G2bq3qd0Nw9zsDmI6HekVJrgsHk2kvzLg4RZnewN7tvQRWEwR6KpyesuWHxK6C4BoaWOk_QMCshJUvKmOFDdNGOpc7Xfg4E3Ng8vQlARqZ8Q0qYWVP6FQHvEWZGAT69JSM89VFv9ppjiJRjeDAbmpEGUXpH7Tt5b9augw-hUhlrRUZX32uX9IhSOx4a9VQ1CXQ9PvBz9Aww0pErHFF8xqHYGQpSDa7gwoXbpddD12IPu2-fD1pXkVIab0lZ_fvtKDuMyzY8NaGIA1ekGGuucWpeZnQHMFNOq_2D_tniguNaYfpXqekfDw6N4GSHmPLcRywOKlZyU9LPkr7Tmv8vwEd-YdHcsSBTvHemG_j7Zv4sG9UVXQRUHcTTPiDigUems9Hwhm5u-DNx9YrcExuRBMCVAoolXzQ_nWA1LqIXgZdE6APJge74ax2HHTZHUOu0S6_RVMFWeid_rLjJ3AWc2kMNH52HAbJLBXHqEDYNwGyLi1zcddBl-4TEsM8wwtCqQXK9qu8LjHgF9KQ5H68oJVIr40TjCxZOzAf8SK55yY2gz2zxOnKl4P3w3ukrAGt1-7qsrHX8adaE40mSB6Ul_WMl02nQbgceblWLQNf93XAmz97pwJ-BP-Vs-TwY4gbnbAmkfoy8
\ No newline at end of file
+5HMBTlRRUxhrUFWEZyPckJpbD7VmGrFHK4ElU1Kz7qFvfWMNxZNengM4t2RyuVzWclhC6UOu2qicyb36ec30bOKiq5k4N_yjbHvbXLp1FORh2BQH35z6rRxIknYdMvlGrw6Y5NvJ0gp6dliiIea_R7Qnr0uyA1ncrE0UZIgiWNZB2zLd5KkgVBjWSJp-Y0Sp2hOn5MeRYAZdKW5eEir9CVCG9ire9ojLXEA2GjhV5jdXP8YzJfY7FQnTm8U7dMHDS5Kadlyvy5U3f6zJ9MgYXG52EgZaZRK5sJqPlLZktV2WCv0WLYEKZE7N5ek_BGFmNHZ5Serzyz0izZRrqdzXJ9ZVz-vUJuDvwnMYse8mzoYjmF-eHf_WOzvAXGzCQrjOFXwKd47A8ZLg-ZaBs0eCFctmwhz3FZrB_JM8-wfZsvN_78-CJ-7bon-VbVWKA3elkJ4SbyLC3hGeT-KLsSM3KcY5tlrN-GjnfzY68scLh13HSXkccc3yV1x4EH6tEenlN4JDM55SvlnhfEy1_PDlVIlU9tCUvhUcUgDjSxv81LUwRoFZOM18P5R63vQ5wORRtBwy7u4SLApO35Kkrw4PpjoJU0ryX2hFXT9ZI3u1I3q5OW-E8aHjqdG7BX78ter8rOWwgX-SUgRtPwoSzaPp6mcQLegp2riNw0VQ_pxa-ds
\ No newline at end of file
diff --git a/b812ceb69337a210633378917cba10bc/update/sys_hub_action_type_definition_2fba37bc83643210cb3c9610feaad359.xml b/b812ceb69337a210633378917cba10bc/update/sys_hub_action_type_definition_2fba37bc83643210cb3c9610feaad359.xml
index 3aece84..afbbddf 100644
--- a/b812ceb69337a210633378917cba10bc/update/sys_hub_action_type_definition_2fba37bc83643210cb3c9610feaad359.xml
+++ b/b812ceb69337a210633378917cba10bc/update/sys_hub_action_type_definition_2fba37bc83643210cb3c9610feaad359.xml
@@ -19,7 +19,7 @@
         <label_cache>[{"name":"{{action.caller_id}}","label":"action➛Caller ID","type":"action","ref":"","reference_display":"","base_type":"string","parent_table_name":"","column_name":"","choices":null,"attributes":{}},{"name":"{{action.caller_sys_id}}","label":"action➛Caller ID","type":"action","ref":"","reference_display":"User","base_type":"reference","parent_table_name":"","column_name":"","choices":null,"attributes":{}},{"name":"{{action.short_description}}","label":"action➛Short Description","type":"action","ref":"","reference_display":"","base_type":"string","parent_table_name":"","column_name":"","choices":null,"attributes":{}},{"name":"{{action.caller_sys_id.user_name}}","label":"action➛Caller ID➛User ID","type":"action","ref":"","reference_display":"User ID","base_type":"string","parent_table_name":"sys_user","column_name":"user_name","choices":null,"attributes":{}},{"name":"{{action.caller_sys_id.sys_id}}","label":"action➛Caller ID➛Sys ID","type":"action","ref":"","reference_display":"Sys ID","base_type":"GUID","parent_table_name":"sys_user","column_name":"sys_id","choices":null,"attributes":{}},{"name":"{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.number}}","label":"step➛Create Record step➛Incident Record➛Number","type":"step","ref":"","reference_display":"Number","base_type":"string","parent_table_name":"incident","column_name":"number","choices":null,"attributes":{}},{"name":"{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.short_description}}","label":"step➛Create Record step➛Incident Record➛Short description","type":"step","ref":"","reference_display":"Short description","base_type":"string","parent_table_name":"incident","column_name":"short_description","choices":null,"attributes":{}},{"name":"{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.sys_id}}","label":"step➛Create Record step➛Incident Record➛Sys ID","type":"step","ref":"","reference_display":"Sys ID","base_type":"GUID","parent_table_name":"incident","column_name":"sys_id","choices":null,"attributes":{}}]</label_cache>
         <master_snapshot>eaabfffc83643210cb3c9610feaad3aa</master_snapshot>
         <master_snapshot_digest/>
-        <name>Create Incident</name>
+        <name>Create Incident with Assignment Group</name>
         <natlang/>
         <outputs/>
         <outputs/>
@@ -31,15 +31,15 @@
         <sys_domain>global</sys_domain>
         <sys_domain_path>/</sys_domain_path>
         <sys_id>2fba37bc83643210cb3c9610feaad359</sys_id>
-        <sys_mod_count>10</sys_mod_count>
-        <sys_name>Create Incident</sys_name>
+        <sys_mod_count>35</sys_mod_count>
+        <sys_name>Create Incident with Assignment Group</sys_name>
         <sys_overrides/>
         <sys_package display_value="Action Pack" source="x_snc_actionpack">b812ceb69337a210633378917cba10bc</sys_package>
         <sys_policy/>
         <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
         <sys_update_name>sys_hub_action_type_definition_2fba37bc83643210cb3c9610feaad359</sys_update_name>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2025-10-10 15:48:10</sys_updated_on>
+        <sys_updated_on>2025-10-11 13:10:05</sys_updated_on>
         <system_level>false</system_level>
         <type/>
     </sys_hub_action_type_definition>
@@ -122,9 +122,9 @@
         <table>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</table>
         <value/>
     </sys_element_mapping>
-    <sys_hub_step_instance action="delete_multiple" query="action=2fba37bc83643210cb3c9610feaad359^sys_idNOT IN11abbffc83643210cb3c9610feaad373"/>
+    <sys_hub_step_instance action="delete_multiple" query="action=2fba37bc83643210cb3c9610feaad359^sys_idNOT IN11abbffc83643210cb3c9610feaad373,9ccd1c95836c7210cb3c9610feaad35e"/>
     <sys_hub_step_instance action="INSERT_OR_UPDATE">
-        <action display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</action>
+        <action display_value="Create Incident with Assignment Group">2fba37bc83643210cb3c9610feaad359</action>
         <cid>6a77aa33-31a3-4c8d-81cd-be7f8af119bb</cid>
         <error_handling_type>1</error_handling_type>
         <extended_inputs/>
@@ -189,6 +189,224 @@
     <sys_hub_step_ext_input action="delete_multiple" query="model=11abbffc83643210cb3c9610feaad373"/>
     <sys_hub_step_ext_output action="delete_multiple" query="model=11abbffc83643210cb3c9610feaad373"/>
     <sys_hub_input_scripts action="delete_multiple" query="instance=11abbffc83643210cb3c9610feaad373"/>
+    <sys_hub_step_instance action="INSERT_OR_UPDATE">
+        <action display_value="Create Incident with Assignment Group">2fba37bc83643210cb3c9610feaad359</action>
+        <cid>61814e11-eb20-4092-8028-e3108769a91d</cid>
+        <error_handling_type>1</error_handling_type>
+        <extended_inputs/>
+        <extended_inputs/>
+        <extended_outputs/>
+        <icon/>
+        <inputs/>
+        <label>Script step</label>
+        <order>2</order>
+        <outputs/>
+        <section/>
+        <step_type display_value="Script">106afb6647032200b4fad7527c9a71e7</step_type>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 12:54:56</sys_created_on>
+        <sys_id>9ccd1c95836c7210cb3c9610feaad35e</sys_id>
+        <sys_mod_count>4</sys_mod_count>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 13:03:59</sys_updated_on>
+    </sys_hub_step_instance>
+    <sys_variable_value action="delete_multiple" query="document_key=9ccd1c95836c7210cb3c9610feaad35e"/>
+    <sys_variable_value action="INSERT_OR_UPDATE">
+        <document>sys_hub_step_instance</document>
+        <document_key>9ccd1c95836c7210cb3c9610feaad35e</document_key>
+        <order>400</order>
+        <sys_class_name>sys_variable_value</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 12:54:56</sys_created_on>
+        <sys_id>14cd1c95836c7210cb3c9610feaad36a</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 12:54:56</sys_updated_on>
+        <value>35aa573fd7802200bdbaee5b5e610375</value>
+        <variable display_value="MID Application">f5e56d79b3101300176b051a16a8dce4</variable>
+    </sys_variable_value>
+    <sys_variable_value action="INSERT_OR_UPDATE">
+        <document>sys_hub_step_instance</document>
+        <document_key>9ccd1c95836c7210cb3c9610feaad35e</document_key>
+        <order>600</order>
+        <sys_class_name>sys_variable_value</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 12:54:56</sys_created_on>
+        <sys_id>d4cd1c95836c7210cb3c9610feaad36a</sys_id>
+        <sys_mod_count>2</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 13:03:59</sys_updated_on>
+        <value>(function execute(inputs, outputs) {&#13;
+    // Get the incident record&#13;
+    var incGR = new GlideRecord('incident');&#13;
+    if (!incGR.get(inputs.incident_sys_id)) {&#13;
+        return;&#13;
+    }&#13;
+&#13;
+    var desc = (incGR.short_description || '').toLowerCase();&#13;
+&#13;
+    // Define keywords for each group&#13;
+    var hardwareKeywords = ['hardware', 'laptop', 'pc', 'desktop', 'server', 'printer'];&#13;
+    var softwareKeywords = ['software', 'application', 'app', 'install', 'update', 'license'];&#13;
+&#13;
+    var assignedGroup = '';&#13;
+&#13;
+    // Check hardware keywords&#13;
+    for (var i = 0; i &lt; hardwareKeywords.length; i++) {&#13;
+        if (desc.includes(hardwareKeywords[i])) {&#13;
+            incGR.setValue('assignment_group', '8a5055c9c61122780043563ef53438e3'); // Hardware Group Sys ID&#13;
+            assignedGroup = 'Hardware';&#13;
+            break;&#13;
+        }&#13;
+    }&#13;
+&#13;
+    // Check software keywords if no hardware match&#13;
+    if (!assignedGroup) {&#13;
+        for (var j = 0; j &lt; softwareKeywords.length; j++) {&#13;
+            if (desc.includes(softwareKeywords[j])) {&#13;
+                incGR.setValue('assignment_group', '8a4dde73c6112278017a6a4baf547aa7'); // Software Group Sys ID&#13;
+                assignedGroup = 'Software';&#13;
+                break;&#13;
+            }&#13;
+        }&#13;
+    }&#13;
+&#13;
+    // Update the incident only if a group was assigned&#13;
+    if (assignedGroup) {&#13;
+        incGR.update();&#13;
+        outputs.assigned_group = assignedGroup;&#13;
+    }&#13;
+&#13;
+})(inputs, outputs);&#13;
+</value>
+        <variable display_value="Script">71aa7f6647032200b4fad7527c9a719b</variable>
+    </sys_variable_value>
+    <sys_element_mapping action="delete_multiple" query="id=9ccd1c95836c7210cb3c9610feaad35e"/>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>application</field>
+        <id>9ccd1c95836c7210cb3c9610feaad35e</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 12:54:56</sys_created_on>
+        <sys_id>dccd1c95836c7210cb3c9610feaad369</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 12:54:56</sys_updated_on>
+        <table>var__m_sys_flow_step_definition_input_106afb6647032200b4fad7527c9a71e7</table>
+        <value/>
+    </sys_element_mapping>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>incident_sys_id</field>
+        <id>9ccd1c95836c7210cb3c9610feaad35e</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 13:00:10</sys_created_on>
+        <sys_id>c9fe9819836c7210cb3c9610feaad3d7</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 13:00:10</sys_updated_on>
+        <table>var__m_sys_hub_step_ext_input_9ccd1c95836c7210cb3c9610feaad35e</table>
+        <value>{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.sys_id}}</value>
+    </sys_element_mapping>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>script</field>
+        <id>9ccd1c95836c7210cb3c9610feaad35e</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 12:54:56</sys_created_on>
+        <sys_id>90cd1c95836c7210cb3c9610feaad36a</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 12:54:56</sys_updated_on>
+        <table>var__m_sys_flow_step_definition_input_106afb6647032200b4fad7527c9a71e7</table>
+        <value/>
+    </sys_element_mapping>
+    <sys_element_mapping action="delete_multiple" query="table=var__m_sys_flow_step_definition_input_106afb6647032200b4fad7527c9a71e7^id=9ccd1c95836c7210cb3c9610feaad35e"/>
+    <sys_translated_text action="delete_multiple" query="documentkey=9ccd1c95836c7210cb3c9610feaad35e"/>
+    <sys_hub_step_ext_input action="delete_multiple" query="model=9ccd1c95836c7210cb3c9610feaad35e^sys_idNOT INc9fe9819836c7210cb3c9610feaad3c1"/>
+    <sys_hub_step_ext_input action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,uiType=string,uiTypeLabel=String</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>incident_sys_id</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_type display_value="String">string</internal_type>
+        <label/>
+        <mandatory>true</mandatory>
+        <max_length>8000</max_length>
+        <model display_value="Script step">9ccd1c95836c7210cb3c9610feaad35e</model>
+        <model_id>9ccd1c95836c7210cb3c9610feaad35e</model_id>
+        <model_table>sys_hub_step_instance</model_table>
+        <name>var__m_sys_hub_step_ext_input_9ccd1c95836c7210cb3c9610feaad35e</name>
+        <next_element/>
+        <order>0</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_step_ext_input</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 13:00:10</sys_created_on>
+        <sys_id>c9fe9819836c7210cb3c9610feaad3c1</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 13:00:10</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_step_ext_input>
+    <sys_hub_step_ext_output action="delete_multiple" query="model=9ccd1c95836c7210cb3c9610feaad35e"/>
+    <sys_hub_input_scripts action="delete_multiple" query="instance=9ccd1c95836c7210cb3c9610feaad35e"/>
     <sys_hub_action_input action="delete_multiple" query="model=2fba37bc83643210cb3c9610feaad359^sys_idNOT IN59abbffc83643210cb3c9610feaad359,c9abb7fc83643210cb3c9610feaad36e"/>
     <sys_hub_action_input action="INSERT_OR_UPDATE">
         <active>true</active>
@@ -230,7 +448,7 @@
         <label>Short Description</label>
         <mandatory>false</mandatory>
         <max_length>8000</max_length>
-        <model display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</model>
+        <model display_value="Create Incident with Assignment Group">2fba37bc83643210cb3c9610feaad359</model>
         <model_id>2fba37bc83643210cb3c9610feaad359</model_id>
         <model_table>sys_hub_action_type_definition</model_table>
         <name>var__m_sys_hub_action_input_2fba37bc83643210cb3c9610feaad359</name>
@@ -314,7 +532,7 @@
         <label>Caller ID</label>
         <mandatory>false</mandatory>
         <max_length>32</max_length>
-        <model display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</model>
+        <model display_value="Create Incident with Assignment Group">2fba37bc83643210cb3c9610feaad359</model>
         <model_id>2fba37bc83643210cb3c9610feaad359</model_id>
         <model_table>sys_hub_action_type_definition</model_table>
         <name>var__m_sys_hub_action_input_2fba37bc83643210cb3c9610feaad359</name>
@@ -401,7 +619,7 @@
         <label>Incident Sys ID</label>
         <mandatory>false</mandatory>
         <max_length>8000</max_length>
-        <model display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</model>
+        <model display_value="Create Incident with Assignment Group">2fba37bc83643210cb3c9610feaad359</model>
         <model_id>2fba37bc83643210cb3c9610feaad359</model_id>
         <model_table>sys_hub_action_type_definition</model_table>
         <name>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</name>
@@ -488,7 +706,7 @@
         <label>Don't Treat as Error</label>
         <mandatory>false</mandatory>
         <max_length>40</max_length>
-        <model display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</model>
+        <model display_value="Create Incident with Assignment Group">2fba37bc83643210cb3c9610feaad359</model>
         <model_id>2fba37bc83643210cb3c9610feaad359</model_id>
         <model_table>sys_hub_action_type_definition</model_table>
         <name>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</name>
@@ -511,14 +729,14 @@
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2025-10-10 15:47:26</sys_created_on>
         <sys_id>5dabbffc83643210cb3c9610feaad3d1</sys_id>
-        <sys_mod_count>7</sys_mod_count>
+        <sys_mod_count>27</sys_mod_count>
         <sys_name/>
         <sys_package/>
         <sys_policy/>
         <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
         <sys_update_name/>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2025-10-10 15:48:09</sys_updated_on>
+        <sys_updated_on>2025-10-11 13:10:04</sys_updated_on>
         <table_reference>false</table_reference>
         <text_index>false</text_index>
         <unique>false</unique>
@@ -575,7 +793,7 @@
         <label>Incident Number</label>
         <mandatory>false</mandatory>
         <max_length>8000</max_length>
-        <model display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</model>
+        <model display_value="Create Incident with Assignment Group">2fba37bc83643210cb3c9610feaad359</model>
         <model_id>2fba37bc83643210cb3c9610feaad359</model_id>
         <model_table>sys_hub_action_type_definition</model_table>
         <name>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</name>
@@ -662,7 +880,7 @@
         <label>Action Status</label>
         <mandatory>false</mandatory>
         <max_length>65000</max_length>
-        <model display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</model>
+        <model display_value="Create Incident with Assignment Group">2fba37bc83643210cb3c9610feaad359</model>
         <model_id>2fba37bc83643210cb3c9610feaad359</model_id>
         <model_table>sys_hub_action_type_definition</model_table>
         <name>var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359</name>
@@ -710,7 +928,7 @@
     <sys_hub_pill_compound action="delete_multiple" query="attached_to=2fba37bc83643210cb3c9610feaad359"/>
     <sys_hub_action_status_metadata action="delete_multiple" query="action_type_id=2fba37bc83643210cb3c9610feaad359^sys_idNOT INd5abbffc83643210cb3c9610feaad3fb"/>
     <sys_hub_action_status_metadata action="INSERT_OR_UPDATE">
-        <action_type_id display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</action_type_id>
+        <action_type_id display_value="Create Incident with Assignment Group">2fba37bc83643210cb3c9610feaad359</action_type_id>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2025-10-10 15:47:26</sys_created_on>
         <sys_id>d5abbffc83643210cb3c9610feaad3fb</sys_id>
@@ -861,19 +1079,19 @@
     <sys_choice action="delete_multiple" query="name=var__m_sys_hub_action_output_2fba37bc83643210cb3c9610feaad359"/>
     <sys_hub_action_plan action="delete_multiple" query="action_id=2fba37bc83643210cb3c9610feaad359^sys_idNOT IN76ab333083a43210cb3c9610feaad318"/>
     <sys_hub_action_plan action="INSERT_OR_UPDATE">
-        <action_id display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</action_id>
+        <action_id display_value="Create Incident with Assignment Group">2fba37bc83643210cb3c9610feaad359</action_id>
         <plan>{"type":"PlanProxy","persistor":{"@class":".ChunkingPlanPersistor","table":"sys_hub_action_plan","id":"76ab333083a43210cb3c9610feaad318","name":"plan","plan_signature":null}}</plan>
-        <snapshot>18dbf33083a43210cb3c9610feaad37a</snapshot>
+        <snapshot>5231241d836c7210cb3c9610feaad353</snapshot>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2025-10-10 15:47:32</sys_created_on>
         <sys_domain>global</sys_domain>
         <sys_domain_path>/</sys_domain_path>
         <sys_id>76ab333083a43210cb3c9610feaad318</sys_id>
-        <sys_mod_count>1</sys_mod_count>
+        <sys_mod_count>6</sys_mod_count>
         <sys_overrides/>
         <sys_scope/>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2025-10-10 15:48:11</sys_updated_on>
+        <sys_updated_on>2025-10-11 13:10:06</sys_updated_on>
     </sys_hub_action_plan>
     <sys_hub_action_type_snapshot action="INSERT_OR_UPDATE">
         <access>public</access>
@@ -892,18 +1110,18 @@
         <internal_name>create_incident</internal_name>
         <label_cache>[{"name":"{{action.caller_id}}","label":"action➛Caller ID","type":"action","ref":"","reference_display":"","base_type":"string","parent_table_name":"","column_name":"","choices":null,"attributes":{}},{"name":"{{action.caller_sys_id}}","label":"action➛Caller ID","type":"action","ref":"","reference_display":"User","base_type":"reference","parent_table_name":"","column_name":"","choices":null,"attributes":{}},{"name":"{{action.short_description}}","label":"action➛Short Description","type":"action","ref":"","reference_display":"","base_type":"string","parent_table_name":"","column_name":"","choices":null,"attributes":{}},{"name":"{{action.caller_sys_id.user_name}}","label":"action➛Caller ID➛User ID","type":"action","ref":"","reference_display":"User ID","base_type":"string","parent_table_name":"sys_user","column_name":"user_name","choices":null,"attributes":{}},{"name":"{{action.caller_sys_id.sys_id}}","label":"action➛Caller ID➛Sys ID","type":"action","ref":"","reference_display":"Sys ID","base_type":"GUID","parent_table_name":"sys_user","column_name":"sys_id","choices":null,"attributes":{}},{"name":"{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.number}}","label":"step➛Create Record step➛Incident Record➛Number","type":"step","ref":"","reference_display":"Number","base_type":"string","parent_table_name":"incident","column_name":"number","choices":null,"attributes":{}},{"name":"{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.short_description}}","label":"step➛Create Record step➛Incident Record➛Short description","type":"step","ref":"","reference_display":"Short description","base_type":"string","parent_table_name":"incident","column_name":"short_description","choices":null,"attributes":{}},{"name":"{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.sys_id}}","label":"step➛Create Record step➛Incident Record➛Sys ID","type":"step","ref":"","reference_display":"Sys ID","base_type":"GUID","parent_table_name":"incident","column_name":"sys_id","choices":null,"attributes":{}}]</label_cache>
         <master>true</master>
-        <name>Create Incident</name>
+        <name>Create Incident with Assignment Group</name>
         <natlang/>
         <outputs/>
         <outputs/>
-        <parent_action display_value="Create Incident">2fba37bc83643210cb3c9610feaad359</parent_action>
+        <parent_action display_value="Create Incident with Assignment Group">2fba37bc83643210cb3c9610feaad359</parent_action>
         <sys_class_name>sys_hub_action_type_snapshot</sys_class_name>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2025-10-10 15:47:31</sys_created_on>
         <sys_domain>global</sys_domain>
         <sys_domain_path>/</sys_domain_path>
         <sys_id>eaabfffc83643210cb3c9610feaad3aa</sys_id>
-        <sys_mod_count>0</sys_mod_count>
+        <sys_mod_count>1</sys_mod_count>
         <sys_name/>
         <sys_overrides/>
         <sys_package/>
@@ -911,7 +1129,7 @@
         <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
         <sys_update_name/>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2025-10-10 15:47:31</sys_updated_on>
+        <sys_updated_on>2025-10-11 13:10:04</sys_updated_on>
         <system_level>false</system_level>
         <type/>
     </sys_hub_action_type_snapshot>
@@ -994,9 +1212,227 @@
         <table>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</table>
         <value/>
     </sys_element_mapping>
-    <sys_hub_step_instance action="delete_multiple" query="action=eaabfffc83643210cb3c9610feaad3aa^sys_idNOT IN66abfffc83643210cb3c9610feaad3ca"/>
+    <sys_hub_step_instance action="delete_multiple" query="action=eaabfffc83643210cb3c9610feaad3aa^sys_idNOT IN32cd5c95836c7210cb3c9610feaad3bc,66abfffc83643210cb3c9610feaad3ca"/>
+    <sys_hub_step_instance action="INSERT_OR_UPDATE">
+        <action display_value="Create Incident with Assignment Group">eaabfffc83643210cb3c9610feaad3aa</action>
+        <cid>61814e11-eb20-4092-8028-e3108769a91d</cid>
+        <error_handling_type>1</error_handling_type>
+        <extended_inputs/>
+        <extended_inputs/>
+        <extended_outputs/>
+        <icon/>
+        <inputs/>
+        <label>Script step</label>
+        <order>2</order>
+        <outputs/>
+        <section/>
+        <step_type display_value="Script">106afb6647032200b4fad7527c9a71e7</step_type>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 12:55:06</sys_created_on>
+        <sys_id>32cd5c95836c7210cb3c9610feaad3bc</sys_id>
+        <sys_mod_count>4</sys_mod_count>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 13:04:04</sys_updated_on>
+    </sys_hub_step_instance>
+    <sys_variable_value action="delete_multiple" query="document_key=32cd5c95836c7210cb3c9610feaad3bc"/>
+    <sys_variable_value action="INSERT_OR_UPDATE">
+        <document>sys_hub_step_instance</document>
+        <document_key>32cd5c95836c7210cb3c9610feaad3bc</document_key>
+        <order>400</order>
+        <sys_class_name>sys_variable_value</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 12:55:07</sys_created_on>
+        <sys_id>36cd5c95836c7210cb3c9610feaad3d2</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 12:55:07</sys_updated_on>
+        <value>35aa573fd7802200bdbaee5b5e610375</value>
+        <variable display_value="MID Application">f5e56d79b3101300176b051a16a8dce4</variable>
+    </sys_variable_value>
+    <sys_variable_value action="INSERT_OR_UPDATE">
+        <document>sys_hub_step_instance</document>
+        <document_key>32cd5c95836c7210cb3c9610feaad3bc</document_key>
+        <order>600</order>
+        <sys_class_name>sys_variable_value</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 12:55:07</sys_created_on>
+        <sys_id>f6cd5c95836c7210cb3c9610feaad3d2</sys_id>
+        <sys_mod_count>2</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 13:04:04</sys_updated_on>
+        <value>(function execute(inputs, outputs) {&#13;
+    // Get the incident record&#13;
+    var incGR = new GlideRecord('incident');&#13;
+    if (!incGR.get(inputs.incident_sys_id)) {&#13;
+        return;&#13;
+    }&#13;
+&#13;
+    var desc = (incGR.short_description || '').toLowerCase();&#13;
+&#13;
+    // Define keywords for each group&#13;
+    var hardwareKeywords = ['hardware', 'laptop', 'pc', 'desktop', 'server', 'printer'];&#13;
+    var softwareKeywords = ['software', 'application', 'app', 'install', 'update', 'license'];&#13;
+&#13;
+    var assignedGroup = '';&#13;
+&#13;
+    // Check hardware keywords&#13;
+    for (var i = 0; i &lt; hardwareKeywords.length; i++) {&#13;
+        if (desc.includes(hardwareKeywords[i])) {&#13;
+            incGR.setValue('assignment_group', '8a5055c9c61122780043563ef53438e3'); // Hardware Group Sys ID&#13;
+            assignedGroup = 'Hardware';&#13;
+            break;&#13;
+        }&#13;
+    }&#13;
+&#13;
+    // Check software keywords if no hardware match&#13;
+    if (!assignedGroup) {&#13;
+        for (var j = 0; j &lt; softwareKeywords.length; j++) {&#13;
+            if (desc.includes(softwareKeywords[j])) {&#13;
+                incGR.setValue('assignment_group', '8a4dde73c6112278017a6a4baf547aa7'); // Software Group Sys ID&#13;
+                assignedGroup = 'Software';&#13;
+                break;&#13;
+            }&#13;
+        }&#13;
+    }&#13;
+&#13;
+    // Update the incident only if a group was assigned&#13;
+    if (assignedGroup) {&#13;
+        incGR.update();&#13;
+        outputs.assigned_group = assignedGroup;&#13;
+    }&#13;
+&#13;
+})(inputs, outputs);&#13;
+</value>
+        <variable display_value="Script">71aa7f6647032200b4fad7527c9a719b</variable>
+    </sys_variable_value>
+    <sys_element_mapping action="delete_multiple" query="id=32cd5c95836c7210cb3c9610feaad3bc"/>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>application</field>
+        <id>32cd5c95836c7210cb3c9610feaad3bc</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 12:55:07</sys_created_on>
+        <sys_id>3acd5c95836c7210cb3c9610feaad3c5</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 12:55:07</sys_updated_on>
+        <table>var__m_sys_flow_step_definition_input_106afb6647032200b4fad7527c9a71e7</table>
+        <value/>
+    </sys_element_mapping>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>incident_sys_id</field>
+        <id>32cd5c95836c7210cb3c9610feaad3bc</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 13:00:17</sys_created_on>
+        <sys_id>6afe1c19836c7210cb3c9610feaad3e9</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 13:00:17</sys_updated_on>
+        <table>var__m_sys_hub_step_ext_input_32cd5c95836c7210cb3c9610feaad3bc</table>
+        <value>{{step[6a77aa33-31a3-4c8d-81cd-be7f8af119bb].record.sys_id}}</value>
+    </sys_element_mapping>
+    <sys_element_mapping action="INSERT_OR_UPDATE">
+        <field>script</field>
+        <id>32cd5c95836c7210cb3c9610feaad3bc</id>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 12:55:07</sys_created_on>
+        <sys_id>facd5c95836c7210cb3c9610feaad3c5</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 12:55:07</sys_updated_on>
+        <table>var__m_sys_flow_step_definition_input_106afb6647032200b4fad7527c9a71e7</table>
+        <value/>
+    </sys_element_mapping>
+    <sys_element_mapping action="delete_multiple" query="table=var__m_sys_flow_step_definition_input_106afb6647032200b4fad7527c9a71e7^id=32cd5c95836c7210cb3c9610feaad3bc"/>
+    <sys_translated_text action="delete_multiple" query="documentkey=32cd5c95836c7210cb3c9610feaad3bc"/>
+    <sys_hub_step_ext_input action="delete_multiple" query="model=32cd5c95836c7210cb3c9610feaad3bc^sys_idNOT IN2afe1c19836c7210cb3c9610feaad3df"/>
+    <sys_hub_step_ext_input action="INSERT_OR_UPDATE">
+        <active>true</active>
+        <array>false</array>
+        <array_denormalized>false</array_denormalized>
+        <attributes>element_mapping_provider=com.glide.flow_design.action.data.FlowDesignVariableMapper,uiType=string,uiTypeLabel=String</attributes>
+        <audit>false</audit>
+        <calculation><![CDATA[(function calculatedFieldValue(current) {
+
+	// Add your code here
+	return '';  // return the calculated value
+
+})(current);]]></calculation>
+        <choice/>
+        <choice_field/>
+        <choice_table/>
+        <column_label/>
+        <comments/>
+        <create_roles/>
+        <default_value/>
+        <defaultsort/>
+        <delete_roles/>
+        <dependent/>
+        <dependent_on_field/>
+        <display>false</display>
+        <dynamic_creation>false</dynamic_creation>
+        <dynamic_creation_script/>
+        <dynamic_default_value/>
+        <dynamic_ref_qual/>
+        <element>incident_sys_id</element>
+        <element_reference>false</element_reference>
+        <foreign_database/>
+        <formula/>
+        <function_definition/>
+        <function_field>false</function_field>
+        <help/>
+        <hint/>
+        <internal_type display_value="String">string</internal_type>
+        <label>incident_sys_id</label>
+        <mandatory>true</mandatory>
+        <max_length>8000</max_length>
+        <model display_value="Script step">32cd5c95836c7210cb3c9610feaad3bc</model>
+        <model_id>32cd5c95836c7210cb3c9610feaad3bc</model_id>
+        <model_table>sys_hub_step_instance</model_table>
+        <name>var__m_sys_hub_step_ext_input_32cd5c95836c7210cb3c9610feaad3bc</name>
+        <next_element/>
+        <order>0</order>
+        <primary>false</primary>
+        <read_only>false</read_only>
+        <read_roles/>
+        <reference/>
+        <reference_cascade_rule/>
+        <reference_floats>false</reference_floats>
+        <reference_key/>
+        <reference_qual/>
+        <reference_qual_condition/>
+        <reference_type/>
+        <sizeclass/>
+        <spell_check>false</spell_check>
+        <staged>false</staged>
+        <sys_class_name>sys_hub_step_ext_input</sys_class_name>
+        <sys_created_by>admin</sys_created_by>
+        <sys_created_on>2025-10-11 13:00:17</sys_created_on>
+        <sys_id>2afe1c19836c7210cb3c9610feaad3df</sys_id>
+        <sys_mod_count>0</sys_mod_count>
+        <sys_name/>
+        <sys_package/>
+        <sys_policy/>
+        <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
+        <sys_update_name/>
+        <sys_updated_by>admin</sys_updated_by>
+        <sys_updated_on>2025-10-11 13:00:17</sys_updated_on>
+        <table_reference>false</table_reference>
+        <text_index>false</text_index>
+        <unique>false</unique>
+        <use_dependent_field>false</use_dependent_field>
+        <use_dynamic_default>false</use_dynamic_default>
+        <use_reference_qualifier>simple</use_reference_qualifier>
+        <virtual>false</virtual>
+        <virtual_type>script</virtual_type>
+        <widget/>
+        <write_roles/>
+        <xml_view>false</xml_view>
+    </sys_hub_step_ext_input>
+    <sys_hub_step_ext_output action="delete_multiple" query="model=32cd5c95836c7210cb3c9610feaad3bc"/>
+    <sys_hub_input_scripts action="delete_multiple" query="instance=32cd5c95836c7210cb3c9610feaad3bc"/>
     <sys_hub_step_instance action="INSERT_OR_UPDATE">
-        <action display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</action>
+        <action display_value="Create Incident with Assignment Group">eaabfffc83643210cb3c9610feaad3aa</action>
         <cid>6a77aa33-31a3-4c8d-81cd-be7f8af119bb</cid>
         <error_handling_type>1</error_handling_type>
         <extended_inputs/>
@@ -1102,7 +1538,7 @@
         <label>Caller ID</label>
         <mandatory>false</mandatory>
         <max_length>32</max_length>
-        <model display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</model>
+        <model display_value="Create Incident with Assignment Group">eaabfffc83643210cb3c9610feaad3aa</model>
         <model_id>eaabfffc83643210cb3c9610feaad3aa</model_id>
         <model_table>sys_hub_action_type_snapshot</model_table>
         <name>var__m_sys_hub_action_input_eaabfffc83643210cb3c9610feaad3aa</name>
@@ -1186,7 +1622,7 @@
         <label>Short Description</label>
         <mandatory>false</mandatory>
         <max_length>8000</max_length>
-        <model display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</model>
+        <model display_value="Create Incident with Assignment Group">eaabfffc83643210cb3c9610feaad3aa</model>
         <model_id>eaabfffc83643210cb3c9610feaad3aa</model_id>
         <model_table>sys_hub_action_type_snapshot</model_table>
         <name>var__m_sys_hub_action_input_eaabfffc83643210cb3c9610feaad3aa</name>
@@ -1273,7 +1709,7 @@
         <label>Incident Sys ID</label>
         <mandatory>false</mandatory>
         <max_length>8000</max_length>
-        <model display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</model>
+        <model display_value="Create Incident with Assignment Group">eaabfffc83643210cb3c9610feaad3aa</model>
         <model_id>eaabfffc83643210cb3c9610feaad3aa</model_id>
         <model_table>sys_hub_action_type_snapshot</model_table>
         <name>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</name>
@@ -1360,7 +1796,7 @@
         <label>Incident Number</label>
         <mandatory>false</mandatory>
         <max_length>8000</max_length>
-        <model display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</model>
+        <model display_value="Create Incident with Assignment Group">eaabfffc83643210cb3c9610feaad3aa</model>
         <model_id>eaabfffc83643210cb3c9610feaad3aa</model_id>
         <model_table>sys_hub_action_type_snapshot</model_table>
         <name>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</name>
@@ -1447,7 +1883,7 @@
         <label>Action Status</label>
         <mandatory>false</mandatory>
         <max_length>65000</max_length>
-        <model display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</model>
+        <model display_value="Create Incident with Assignment Group">eaabfffc83643210cb3c9610feaad3aa</model>
         <model_id>eaabfffc83643210cb3c9610feaad3aa</model_id>
         <model_table>sys_hub_action_type_snapshot</model_table>
         <name>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</name>
@@ -1534,7 +1970,7 @@
         <label>Don't Treat as Error</label>
         <mandatory>false</mandatory>
         <max_length>40</max_length>
-        <model display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</model>
+        <model display_value="Create Incident with Assignment Group">eaabfffc83643210cb3c9610feaad3aa</model>
         <model_id>eaabfffc83643210cb3c9610feaad3aa</model_id>
         <model_table>sys_hub_action_type_snapshot</model_table>
         <name>var__m_sys_hub_action_output_eaabfffc83643210cb3c9610feaad3aa</name>
@@ -1557,14 +1993,14 @@
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2025-10-10 15:47:31</sys_created_on>
         <sys_id>eaabfffc83643210cb3c9610feaad3e6</sys_id>
-        <sys_mod_count>3</sys_mod_count>
+        <sys_mod_count>13</sys_mod_count>
         <sys_name/>
         <sys_package/>
         <sys_policy/>
         <sys_scope display_value="Action Pack">b812ceb69337a210633378917cba10bc</sys_scope>
         <sys_update_name/>
         <sys_updated_by>admin</sys_updated_by>
-        <sys_updated_on>2025-10-10 15:48:10</sys_updated_on>
+        <sys_updated_on>2025-10-11 13:10:05</sys_updated_on>
         <table_reference>false</table_reference>
         <text_index>false</text_index>
         <unique>false</unique>
@@ -1582,7 +2018,7 @@
     <sys_hub_pill_compound action="delete_multiple" query="attached_to=eaabfffc83643210cb3c9610feaad3aa"/>
     <sys_hub_action_status_metadata action="delete_multiple" query="action_type_id=eaabfffc83643210cb3c9610feaad3aa^sys_idNOT IN72abfffc83643210cb3c9610feaad3f6"/>
     <sys_hub_action_status_metadata action="INSERT_OR_UPDATE">
-        <action_type_id display_value="Create Incident">eaabfffc83643210cb3c9610feaad3aa</action_type_id>
+        <action_type_id display_value="Create Incident with Assignment Group">eaabfffc83643210cb3c9610feaad3aa</action_type_id>
         <sys_created_by>admin</sys_created_by>
         <sys_created_on>2025-10-10 15:47:31</sys_created_on>
         <sys_id>72abfffc83643210cb3c9610feaad3f6</sys_id>