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-README — Get Current On-Call Users (Flow Action)
-Purpose:
-This Flow Designer Custom Action retrieves the current on-call user(s) for a specified assignment group in ServiceNow using the On-Call Scheduling API.
-It can be used in Flows or Subflows to automatically assign incidents, notify escalation contacts, or integrate with messaging systems (Slack, Twilio, etc.).
-
-<img width="1917" height="944" alt="image" src="https://github.com/user-attachments/assets/bbe7fe6a-7418-4c28-9f77-d03dbf64417f" />
-
-
-🧭 Overview
-
-When triggered, this action:
-
-Looks up the current date/time or a specified timestamp.
-
-Calls global.OnCallRotation().whoIsOnCall() to determine who’s on-call.
-
-Returns a JSON list of all active on-call members (Primary, Secondary, etc.).
-
-Exposes the first on-call member separately for easy assignment or alerting.
-
-⚙️ Inputs
-Name	Type	Required	Description
-group_sys_id	String	✅ Yes	The sys_id of the target sys_user_group (e.g., “Major Incident Managers”).
-when	Date/Time	No	Optional — specific time to check coverage. Defaults to current time.
-📤 Outputs
-Name	Type	Description
-users_json	String	JSON array of on-call user details (sys_id, name, email, phone).
-count	Integer	Total number of users found in the on-call list.
-first_user_sys_id	String	Sys ID of the primary on-call user.
-first_user_name	String	Name of the primary on-call user.
-first_user_email	String	Email address of the primary on-call user.
-first_user_phone	String	Phone number of the primary on-call user.
-🧠 Script Logic (Core)
-(function execute(inputs, outputs) {
-    if (!inputs.group_sys_id) {
-        throw new Error('group_sys_id is required');
-    }
-
-    var rota = new global.OnCallRotation();
-    var gdt = inputs.when ? new GlideDateTime(inputs.when) : new GlideDateTime();
-    var list = rota.whoIsOnCall(inputs.group_sys_id + '', '', '', gdt);
-
-    var users = [];
-    if (list && list.length && list.length > 0) {
-        for (var i = 0; i < list.length; i++) {
-            var member = list[i];
-            var userSysId = member.userSysId || member.userId;
-
-            if (userSysId) {
-                var userGR = new GlideRecord('sys_user');
-                if (userGR.get(userSysId)) {
-                    users.push({
-                        order: i,
-                        sys_id: userGR.getUniqueValue(),
-                        name: userGR.getDisplayValue(),
-                        email: (userGR.email || '').toString(),
-                        phone: (userGR.mobile_phone || userGR.phone || '').toString()
-                    });
-                }
-            }
-        }
-    }
-
-    outputs.users_json = JSON.stringify(users);
-    outputs.count = users.length;
-
-    outputs.first_user_sys_id  = users[0] ? users[0].sys_id  : '';
-    outputs.first_user_name    = users[0] ? users[0].name    : '';
-    outputs.first_user_email   = users[0] ? users[0].email   : '';
-    outputs.first_user_phone   = users[0] ? users[0].phone   : '';
-
-})(inputs, outputs);
-
-🧩 Usage Example
-
-Flow: “Auto-Assign Major Incident to On-Call Manager”
-
-Trigger: Major Incident Created
-
-Action: Get Current On-Call Users
-
-group_sys_id = e3abf0a8db20b2000ea6fb37bf961969
-
-Condition: count > 0
-
-Set field: Assigned to = ${first_user_sys_id}
-
-Send notification: “Paging ${first_user_name} (on call)”
-
-Else: Fallback to queue or send escalation email.
-
-🧱 Dependencies
-
-Plugin: On-Call Scheduling (com.snc.on_call_rotation)
-
-Tables Accessed:
-
-sys_user
-
-cmn_rota (via API call)
-
-Roles:
-
-admin or any role with read access to On-Call tables.
-
-🧩 Testing
-Scenario	Expected Result
-Group has active on-call rotation	Returns 1+ users in users_json
-Group has no rotation	Returns count = 0
-Future when value	Returns users scheduled at that time
-Invalid group_sys_id	Script throws error message
-⚠️ Notes & Gotchas
-
-Use global.OnCallRotation(), not SNC.OnCallRotation(), for global scope.
-
-The whoIsOnCall() API returns a JavaScript array, not a GlideRecord list.
-
-The first returned user (index 0) is treated as Primary; subsequent ones are Secondary/Backup.
-
-Ensure on-call rosters are configured with valid coverage windows and active users.
-
-If you want to include future shifts, modify the script to iterate over days with addDaysUTC().