SUPPORT.md

Support & SLAs

General Support

For product or usage questions, contact: support@projectnavi.ai

Enterprise / Licensing

For commercial licensing, enterprise agreements, or procurement questions:

• Email: legal@projectnavi.ai
• Licensing info: https://www.projectnavi.ai/license/

Bug Reports & Feature Requests

• File an issue on the appropriate GitHub repository.
• For sensitive issues, email security@projectnavi.ai.

Security Issues

See SECURITY.md for vulnerability reporting.

Hours and Response

• General support: Mon–Fri 09:00–17:00 UTC — We aim to respond within 2 business days.
• Enterprise support: SLA provided in commercial agreement.
• Security issues: Acknowledged within 48 hours.

Resources

• Trust Center: https://www.projectnavi.ai/trust/
• Legal Documents: https://www.projectnavi.ai/legal/
• Schema Registry: https://schema.projectnavi.ai/

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