SUPPORT.md

Support

Getting Help

Documentation

• 📖 Website: persistence-ai.github.io/PersistenceAI
• 📚 Documentation: Coming soon

Support Channels

• 🐛 GitHub Issues: Report bugs and request features (for public repositories)
• 📧 Email: PersistenceAI@proton.me - Primary support channel
• 🌐 Website: persistence-ai.github.io/PersistenceAI

Note: As a closed-source project, direct code access is limited. For technical support, please contact us via email.

Common Issues

Installation Problems

Windows:

• Ensure PowerShell execution policy allows scripts
• Try: Set-ExecutionPolicy -ExecutionPolicy RemoteSigned -Scope CurrentUser

Linux/macOS:

• Ensure you have write permissions to install directory
• Check that curl or wget is installed

Runtime Errors

• Check that you have the required dependencies installed
• Verify your configuration files
• Check logs for detailed error messages

Reporting Issues

When reporting issues, please include:

1. Description of the problem
2. Steps to reproduce
3. Expected behavior
4. Actual behavior
5. Environment details:
   • OS and version
   • PersistenceAI version
   • Relevant configuration

Feature Requests

We welcome feature requests! Please:

1. Check if the feature already exists
2. Search for similar requests
3. Open a new issue with:
   • Clear description
   • Use case
   • Proposed solution (if any)

Security Issues

For security vulnerabilities, please email PersistenceAI@proton.me directly instead of opening a public issue.

Response Times

We aim to respond to:

• Critical bugs: Within 24 hours
• General issues: Within 3-5 business days
• Feature requests: As we plan releases

Thank you for using PersistenceAI!