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<!DOCTYPE html>
<html lang="en">
<head>
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<title>Troubleshooting — Berlin Group AIS v1.3</title>
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<div class="container">
<div class="page-header">
<h1>Troubleshooting</h1>
<p><span class="tag">Berlin Group</span><span class="tag">AIS v1.3</span>
Common errors, their causes, and fixes</p>
</div>
<section id="errors">
<h2>Error Reference</h2>
<table>
<tr><th>Error</th><th>Cause</th><th>Fix</th></tr>
<tr><td><code>OBP-20310</code> — public key cannot verify</td><td>RSA signature check failed</td><td>Key pair mismatch; regenerate or reload matching key + cert</td></tr>
<tr><td><code>OBP-20312</code> — public key cannot be validated</td><td>PKIX chain validation failed</td><td>Use SANDBOX bypass or configure truststore (PRODUCTION)</td></tr>
<tr><td><code>OBP-20254</code> — invalid Signature header</td><td>Missing <code>SN</code>, <code>CA</code>, or <code>O</code> in keyId</td><td>Cert must have O= and CN= in issuer; reload cert to re-trigger auto-fill</td></tr>
<tr><td><code>OBP-34102</code> — regulated entity not found</td><td>No entity with matching serial + CA name</td><td>Check SN is decimal and CA name matches issuer CN</td></tr>
<tr><td><code>OBP-34103</code> — more than one regulated entity</td><td>Two entities share the same serial + CA</td><td>Serial + CA pair must be unique; delete the duplicate</td></tr>
<tr><td><code>FORMAT_ERROR</code> — missing mandatory CN field</td><td>keyId has no O= component</td><td>Regenerate keys (cert now includes O RDN)</td></tr>
<tr><td><code>OBP-35015</code> — consent does not match consumer</td><td><code>TPP-Signature-Certificate</code> differs from stored cert</td><td>Cert was renewed; update Consumer's <code>clientCertificate</code> or re-create consent</td></tr>
<tr><td><code>OBP-35016</code> — Consumer-Key header missing</td><td><code>consumer_validation_method_for_consent=CONSUMER_KEY_VALUE</code></td><td>Switch to <code>TPP_SIGNATURE_CERTIFICATE</code></td></tr>
</table>
</section>
</div>
</body>
</html>