User Story: More Conversational, Human-Like Responses

[givecoffee]

As a user and admin user, I want the chatbot responses to sound natural and helpful so that they seem less robotic.

Criteria to meet this:

• Update system prompt to include tone guidance (friendly, conversational but concise)
• Replace response templates with natural phrasing
• Add the varied response openers ("Here's what I found..." or "I'd be absolutely happy to help!"
• Ensure responses end with an open question or CTA when appropriate, such as "Need anything else?"
• Get feedback from users on the tone/responses