Add FAQ section and mission statement to Threat Insights Portal documentation

Author: NeikiDev

tip-v2-build/docs/faq.md

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+---
+sidebar_position: 15
+---
+
+# FAQs & Mission
+
+## Goal of Threat Insights Portal
+
+The goal behind Threat Insights Portal was to create a free, community-driven platform that helps users determine whether a file is trustworthy or potentially harmful.
+
+Many existing online analysis tools are hidden behind paywalls or restricted access. To overcome this, I reached out to several of these services to explore collaboration opportunities. The idea was simple: bring these tools together in one place and provide a unified summary to help people stay safe and avoid accidentally running malware or other threats.
+
+At its core, Threat Insights Portal uploads files to popular online analysis platforms such as VirusTotal, ANY.RUN, Triage, and others. It then consolidates the resulting reports into a single, easy-to-understand summary.
+
+Over time, the project grew beyond just being a report aggregator. It now includes a community where users can share opinions, analysis, and verdicts with one another. New features were added to enhance malware detection and analysis, including:
+
+- Extracting file metadata
+- Displaying readable content
+- Identifying interesting strings
+- Unpacking files to access embedded source code or components
+- Mapping relationships between files
+- Extracting malware configurations
+
+And more
+
+There is also a download feature that allows users to retrieve files and share them with the community.
+
+## Despite its growth, the core mission remains unchanged: to offer a free tool that helps users avoid malware infections and to foster a global cybersecurity community focused on awareness and safety.
+
+## Frequently Asked Questions
+
+---
+
+**1. "You already have too many running reports"**
+
+:small_orange_diamond: This means your account is already using the full number of allowed parallel tasks (default: **3**).  
+:small_orange_diamond: Or you're not logged in and using the default **guest** user, which also has a limit of **3** tasks.
+
+---
+
+**2. AnyRun has problems with my file**
+
+:small*orange_diamond: Sometimes when a file is uploaded to my site and forwarded to AnyRun, its integrity might \_somehow* change (common with **NSIS** or other packers).  
+:small_orange_diamond: If AnyRun doesn't run it properly, just open a ticket or ping me in #chatt . I’ll rerun it with **max/custom settings**.
+
+---
+
+**3. Weird strings got extracted, why?**
+
+:small_orange_diamond: Extracting strings from binary files can produce odd or unrelated results.  
+:small_orange_diamond: If you see strange strings, just #create-ticket and send me the report. I’ll check it out.
+
+---
+
+**4. I have a suggestion or an idea**
+
+:bulb: Ping me or use #create-ticket — I’m always open to feedback! You can also drop ideas in #suggestions .
+
+---
+
+**5. False positive or missed malware**
+
+:no_entry_sign: If you find false positives or undetected malware, please ping me or #create-ticket . I’ll gladly fix the report or detection.
+
+---
+
+**6. How can I support the project?**
+
+:raised_hands: Just upload new or unknown malware and share the public reports — that already helps a lot!
+
+---
+
+**7. I want to use a report in a video/blog/elsewhere**
+
+:loudspeaker: You’re welcome to use the reports in any **legal** media (video, blog, etc.).  
+:white_check_mark: You can share, review, or even critique the service — both **positive and negative** feedback is appreciated!
+
+Have more questions? Feel free to contact us or open an issue!

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