From b32279ef673c9624ae0b9955699130c8af701037 Mon Sep 17 00:00:00 2001 From: Jake Cosgrove <101206358+jakecosgrove@users.noreply.github.com> Date: Mon, 24 Mar 2025 11:08:59 +0000 Subject: [PATCH 1/3] Change link text to 'raise a service request with Service Now' --- docs/pages/support/support.md | 23 +++++++++++++---------- 1 file changed, 13 insertions(+), 10 deletions(-) diff --git a/docs/pages/support/support.md b/docs/pages/support/support.md index e4c47b72..773d9ec8 100644 --- a/docs/pages/support/support.md +++ b/docs/pages/support/support.md @@ -9,22 +9,25 @@ has_children: true permalink: /support/ --- -## I'm already using NHS Notify +NHS Notify is a [silver service](https://digital.nhs.uk/services/reference-guide#service-levels) and is available 24 hours a day, 365 days a year. -If you're already using NHS Notify and you need help, you can contact us using our [service portal](https://nhsdigitallive.service-now.com/csm). +If you're using NHS Notify and need help, [raise a service request with Service Now](https://nhsdigitallive.service-now.com/csm). -This is for NHS England teams that are technically integrated and set up. +If you have any general questions about NHS Notify, send an email to . -### When support is available +## Office hours -We can only respond to your support queries during office hours. Our office hours are 8am to 6pm, Monday to Friday (excluding bank holidays). +We can only respond to you during office hours. Our office hours are 8am to 5pm, Monday to Friday, excluding bank holidays. -NHS Notify is a [silver service](https://digital.nhs.uk/services/reference-guide#service-levels). This means it's available 24 hours a day, 365 days a year. +{% include components/details.html +heading='Support outside of office hours' +text=' -## I want to start using NHS Notify +**NHSE National IT Service Desk** -If you work in NHS England and want to start using NHS Notify, find out how to [get started]({% link pages/get-started/get-started.md %}). +Phone: 0300 303 5035 -## I have questions about NHS Notify +Email: +' -If you work in an NHS England team that’s not currently using NHS Notify and you have further questions, email our engagement team via . +%} From 16149fefbee64cbdfe818624175b4f192ccf698d Mon Sep 17 00:00:00 2001 From: Jake Cosgrove <101206358+jakecosgrove@users.noreply.github.com> Date: Mon, 24 Mar 2025 14:24:02 +0000 Subject: [PATCH 2/3] Remove bold text from /support details component --- docs/pages/support/support.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/pages/support/support.md b/docs/pages/support/support.md index 773d9ec8..c1ca4670 100644 --- a/docs/pages/support/support.md +++ b/docs/pages/support/support.md @@ -23,7 +23,7 @@ We can only respond to you during office hours. Our office hours are 8am to 5pm, heading='Support outside of office hours' text=' -**NHSE National IT Service Desk** +NHSE National IT Service Desk Phone: 0300 303 5035 From 427e10618ca2cd18c80bca5c3b553398b994c711 Mon Sep 17 00:00:00 2001 From: Jake Cosgrove <101206358+jakecosgrove@users.noreply.github.com> Date: Mon, 24 Mar 2025 14:33:11 +0000 Subject: [PATCH 3/3] Add h3 to details component text in /support --- docs/pages/support/support.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/pages/support/support.md b/docs/pages/support/support.md index c1ca4670..41b6f2c2 100644 --- a/docs/pages/support/support.md +++ b/docs/pages/support/support.md @@ -23,7 +23,7 @@ We can only respond to you during office hours. Our office hours are 8am to 5pm, heading='Support outside of office hours' text=' -NHSE National IT Service Desk +### NHSE National IT Service Desk Phone: 0300 303 5035