diff --git a/docs/pages/support/support.md b/docs/pages/support/support.md index e4c47b72..41b6f2c2 100644 --- a/docs/pages/support/support.md +++ b/docs/pages/support/support.md @@ -9,22 +9,25 @@ has_children: true permalink: /support/ --- -## I'm already using NHS Notify +NHS Notify is a [silver service](https://digital.nhs.uk/services/reference-guide#service-levels) and is available 24 hours a day, 365 days a year. -If you're already using NHS Notify and you need help, you can contact us using our [service portal](https://nhsdigitallive.service-now.com/csm). +If you're using NHS Notify and need help, [raise a service request with Service Now](https://nhsdigitallive.service-now.com/csm). -This is for NHS England teams that are technically integrated and set up. +If you have any general questions about NHS Notify, send an email to . -### When support is available +## Office hours -We can only respond to your support queries during office hours. Our office hours are 8am to 6pm, Monday to Friday (excluding bank holidays). +We can only respond to you during office hours. Our office hours are 8am to 5pm, Monday to Friday, excluding bank holidays. -NHS Notify is a [silver service](https://digital.nhs.uk/services/reference-guide#service-levels). This means it's available 24 hours a day, 365 days a year. +{% include components/details.html +heading='Support outside of office hours' +text=' -## I want to start using NHS Notify +### NHSE National IT Service Desk -If you work in NHS England and want to start using NHS Notify, find out how to [get started]({% link pages/get-started/get-started.md %}). +Phone: 0300 303 5035 -## I have questions about NHS Notify +Email: +' -If you work in an NHS England team that’s not currently using NHS Notify and you have further questions, email our engagement team via . +%}