Moonfin-Client.github.io/index.html at main · Moonfin-Client/Moonfin-Client.github.io · GitHub

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<!doctype html>
<html lang="en">
<head>
  <meta charset="utf-8">
  <meta name="viewport" content="width=device-width, initial-scale=1">
  <title>Moonfin Support</title>
  <meta name="description" content="Official support page for Moonfin on iOS and macOS.">
  <link rel="stylesheet" href="styles.css">
</head>
<body>
  <header class="hero">
    <div class="container">
      <p class="eyebrow">Official Support</p>
      <h1>Moonfin Support</h1>
      <p class="lead">
        Need help with Moonfin on iPhone, iPad, or Mac? Use the contact options below and include diagnostics so we can help faster.
      </p>
      <div class="actions">
        <a class="btn btn-primary" href="https://github.com/Moonfin-Client/Mobile-Desktop/issues/new/choose" rel="noopener">Open a Support Ticket</a>
        <a class="btn" href="mailto:support@moonfin.app">Email Support</a>
      </div>
    </div>
  </header>

  <main class="container">
    <section>
      <h2>How To Get Help</h2>
      <ol>
        <li>Open a ticket using the support button above, or email support.</li>
        <li>Include app version, device model, OS version, and a short problem description.</li>
        <li>If playback fails, include server type (Jellyfin or Emby), media format, and whether transcoding is enabled.</li>
      </ol>
    </section>

    <section>
      <h2>Platform Support</h2>
      <div class="grid">
        <article class="card">
          <h3>iOS / iPadOS</h3>
          <p>Supported on iOS 13.0 and newer.</p>
          <ul>
            <li>Report login, playback, subtitle, and casting issues.</li>
            <li>Attach screenshot or short screen recording when possible.</li>
          </ul>
        </article>
        <article class="card">
          <h3>macOS</h3>
          <p>Supported on macOS 10.15 (Catalina) and newer.</p>
          <ul>
            <li>Include Mac model and macOS version in bug reports.</li>
            <li>For network discovery issues, mention whether local network permissions were granted.</li>
          </ul>
        </article>
      </div>
    </section>

    <section>
      <h2>Common Questions</h2>
      <details>
        <summary>Moonfin cannot find my server.</summary>
        <p>Verify that your device and server are on the same network, then try adding the server URL manually.</p>
      </details>
      <details>
        <summary>Playback stutters or buffers.</summary>
        <p>Try lowering playback quality, check server transcoding settings, and test a different network connection.</p>
      </details>
      <details>
        <summary>Where is the privacy policy?</summary>
        <p>See the <a href="privacy.html">Moonfin Privacy Policy</a>.</p>
      </details>
    </section>

    <section>
      <h2>Additional Links</h2>
      <ul>
        <li><a href="https://github.com/Moonfin-Client/Mobile-Desktop">Source Code (GitHub)</a></li>
        <li><a href="https://github.com/Moonfin-Client/Mobile-Desktop/issues">Issue Tracker</a></li>
        <li><a href="privacy.html">Privacy Policy</a></li>
      </ul>
    </section>
  </main>

  <footer class="footer">
    <div class="container">
      <p>Moonfin is an independent Jellyfin and Emby client.</p>
      <p>Last updated: 2026-04-01</p>
    </div>
  </footer>
</body>
</html>