Request for Refund - Coding Plan Service Quality Below Expectations

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Basic Information - Models Used

MiniMax M2 via Coding Plan ($50 USD subscription)

Basic Information - Scenario Description

I purchased the Coding Plan ($50 USD) on December 21, 2025 (Group ID: 2001568072258822525) via UnionPay. After testing the service for two days, I found that the coding capabilities and output quality significantly fall short of what was advertised in the marketing materials. The service does not meet the expectations for professional use, making it unsuitable for my intended purposes.

Is this badcase known and solvable?

• I have followed the GitHub README of the model and found no duplicates in existing issues.
• I have checked Minimax documentation and found no solution.

Information about environment

Subscription Details:

• Subscription: MiniMax Coding Plan ($50 USD/month)
• Purchase Date: December 21, 2025
• Group ID: 2001568072258822525
• Payment Method: UnionPay
• Platform: platform.minimax.io

Issue:
Service quality does not meet advertised standards. Requesting full refund due to non-conformity with described capabilities.

Call & Execution Information

Refund Request Details:

I am requesting a full refund of $50.00 USD to my UnionPay account for the following reasons:

1. Service quality does not meet advertised specifications
2. Coding capabilities significantly below expectations
3. Output quality unsuitable for professional use
4. Service purchased only 2 days ago (December 21, 2025)
5. Under consumer protection laws (EU Digital Content Directive 2019/770, UK Consumer Rights Act 2015, FTC Act Section 5), I have the right to refund for services that do not conform to description

I have also sent formal refund requests to model@minimaxi.com and api@minimaxi.io.

Description

Summary

I am formally requesting a full refund for the MiniMax Coding Plan subscription purchased on December 21, 2025. The service quality does not meet the advertised specifications and expectations.

Specific Issues

1. Coding Output Quality: The generated code quality is significantly below professional standards advertised in marketing materials
2. Performance: Response quality and accuracy do not match the capabilities described on platform.minimax.io
3. Value for Money: The $50/month subscription does not deliver the promised value

Expected Resolution

• Full refund of $50.00 USD to UnionPay account
• Immediate cancellation of subscription to prevent future charges
• Confirmation of refund processing timeline

Legal Basis

Under internationally recognized consumer protection principles:

• EU Digital Content Directive (2019/770) Article 7
• UK Consumer Rights Act 2015 Section 42
• FTC Act Section 5 (USA)
• "Fit for purpose" doctrine in common law jurisdictions

I am within my rights to request a full refund for services that demonstrably fail to meet advertised specifications within a reasonable timeframe (2 days since purchase).

Contact

Formal refund requests have also been sent to:

• model@minimaxi.com
• api@minimaxi.io

I look forward to a response within 5 business days. Thank you for your understanding and cooperation.