diff --git a/lib/Service/IdentifyMethod/Email.php b/lib/Service/IdentifyMethod/Email.php
index 3019a6df26..aab26b52cc 100644
--- a/lib/Service/IdentifyMethod/Email.php
+++ b/lib/Service/IdentifyMethod/Email.php
@@ -138,7 +138,19 @@ private function throwIfIsAuthenticatedWithDifferentAccount(): void {
 		}
 		throw new LibresignException(json_encode([
 			'action' => JSActions::ACTION_DO_NOTHING,
-			'errors' => [['message' => $this->identifyService->getL10n()->t('This document is not yours. Log out and use the sign link again.')]],
+			'page_state' => 'authentication_required',
+			'page_state_data' => [
+				// TRANSLATORS Title shown when a signing link is opened while a different authenticated Nextcloud session is active. This is an expected security check, not a system failure.
+				'title' => $this->identifyService->getL10n()->t('Authentication required'),
+				// TRANSLATORS Description shown when the current authenticated Nextcloud session cannot be used to sign a document because it does not match the authorized signer.
+				'description' => $this->identifyService->getL10n()->t('The current authenticated session cannot be used to sign this document.'),
+				'noteType' => 'info',
+				'icon' => 'info',
+			],
+			'errors' => [[
+				// TRANSLATORS Guidance shown when the current authenticated Nextcloud session cannot be used to sign a document because it does not match the authorized signer. Keep it generic and do not mention emails or delivery channels.
+				'message' => $this->identifyService->getL10n()->t('To continue, sign out from the current account and open the signing link again, or open the signing link in a browser session where this account is not active.'),
+			]],
 		]));
 	}
 
diff --git a/playwright/e2e/sign-wrong-session.spec.ts b/playwright/e2e/sign-wrong-session.spec.ts
index 4a34a410a6..5088b19f02 100644
--- a/playwright/e2e/sign-wrong-session.spec.ts
+++ b/playwright/e2e/sign-wrong-session.spec.ts
@@ -10,14 +10,17 @@ import { createMailpitClient, waitForEmailTo, extractSignLink } from '../support
 
 /**
  * When an authenticated Nextcloud user visits a sign link that belongs to a
- * different email address, LibreSign must block the attempt with a clear error
- * message instead of silently failing or allowing the wrong user to sign.
+ * different email address, LibreSign must block the attempt with clear
+ * authentication guidance instead of silently failing or allowing the wrong
+ * user to sign.
  *
  * The admin is logged in as admin@email.tld but the email sign request is for
- * signer01@libresign.coop — they do NOT match, so the backend throws:
- * "This document is not yours. Log out and use the sign link again."
+ * signer01@libresign.coop — they do NOT match, so the backend must render the
+ * neutral authentication-required state and keep the signing UI unavailable.
  */
-test('authenticated user sees error when accessing another signer\'s email link', async ({ page }) => {
+test('authenticated user sees authentication guidance when accessing another signer\'s email link', async ({ page }) => {
+	test.setTimeout(90_000)
+
 	await login(
 		page.request,
 		process.env.NEXTCLOUD_ADMIN_USER ?? 'admin',
@@ -50,10 +53,9 @@ test('authenticated user sees error when accessing another signer\'s email link'
 	await page.getByRole('textbox', { name: 'URL of a PDF file' }).fill('https://raw.githubusercontent.com/LibreSign/libresign/main/tests/php/fixtures/pdfs/small_valid.pdf')
 	await page.getByRole('button', { name: 'Send' }).click()
 
-	// Email signer — only the email method is active so there are no tabs in the Add signer dialog
+	// Email signer — only the email method is active so there are no tabs in the Add signer dialog.
 	await page.getByRole('button', { name: 'Add signer' }).click()
-	await page.getByPlaceholder('Email').click()
-	await page.getByPlaceholder('Email').pressSequentially('signer01@libresign.coop', { delay: 50 })
+	await page.getByPlaceholder('Email').fill('signer01@libresign.coop')
 	await page.getByRole('option', { name: 'signer01@libresign.coop' }).click()
 	await page.getByRole('textbox', { name: 'Signer name' }).fill('Signer 01')
 	await page.getByRole('button', { name: 'Save' }).click()
@@ -63,16 +65,22 @@ test('authenticated user sees error when accessing another signer\'s email link'
 
 	// Retrieve the sign link from the notification email sent to the signer.
 	// The admin is intentionally NOT logged out — this simulates the wrong-session scenario.
-	const email = await waitForEmailTo(mailpit, 'signer01@libresign.coop', 'LibreSign: There is a file for you to sign')
+	const email = await waitForEmailTo(mailpit, 'signer01@libresign.coop', 'LibreSign: There is a file for you to sign', {
+		timeout: 60_000,
+	})
 	const signLink = extractSignLink(email.Text)
 	if (!signLink) throw new Error('Sign link not found in email')
 
 	// Admin is still logged in (admin@email.tld) but navigates to a link
 	// that belongs to signer01@libresign.coop — the emails do NOT match.
 	// The identity check runs on page load; the "Sign the document." button is
-	// never rendered — the error is shown directly in the signing status panel.
+	// never rendered — the authentication-required guidance is shown directly.
 	await page.goto(signLink)
 
-	// Backend must return the "wrong session" error via ACTION_DO_NOTHING.
-	await expect(page.getByText('This document is not yours. Log out and use the sign link again.')).toBeVisible()
+	// Backend must keep blocking the flow via ACTION_DO_NOTHING while explaining
+	// how to continue safely without exposing either account identity.
+	await expect(page.getByText('Authentication required')).toBeVisible()
+	await expect(page.getByText('The current authenticated session cannot be used to sign this document.')).toBeVisible()
+	await expect(page.getByText('To continue, sign out from the current account and open the signing link again, or open the signing link in a browser session where this account is not active.')).toBeVisible()
+	await expect(page.getByRole('button', { name: 'Sign the document.' })).toHaveCount(0)
 })
diff --git a/src/tests/views/DefaultPageError.spec.ts b/src/tests/views/DefaultPageError.spec.ts
index db03de1873..6dd5bb2ddf 100644
--- a/src/tests/views/DefaultPageError.spec.ts
+++ b/src/tests/views/DefaultPageError.spec.ts
@@ -21,7 +21,7 @@ vi.mock('@nextcloud/vue/components/NcIconSvgWrapper', () => ({
 	default: { name: 'NcIconSvgWrapper', template: '<span />', props: ['path', 'size'] },
 }))
 vi.mock('@nextcloud/vue/components/NcNoteCard', () => ({
-	default: { name: 'NcNoteCard', template: '<div class="nc-note-card"><slot /></div>', props: ['type'] },
+	default: { name: 'NcNoteCard', template: '<div class="nc-note-card" :data-type="type"><slot /></div>', props: ['type'] },
 }))
 
 import DefaultPageError from '../../views/DefaultPageError.vue'
@@ -38,7 +38,7 @@ describe('DefaultPageError', () => {
 	it('shows "An error occurred" title and error message when errors are provided via initial state', () => {
 		loadState.mockImplementation((app, key, defaultValue) => {
 			if (app === 'libresign' && key === 'errors') {
-				return [{ message: 'This document is not yours. Log out and use the sign link again.' }]
+				return [{ message: 'Something went wrong' }]
 			}
 			return defaultValue
 		})
@@ -47,7 +47,38 @@ describe('DefaultPageError', () => {
 
 		expect(wrapper.find('.title').text()).toBe('An error occurred')
 		expect(wrapper.find('.description').text()).toBe('')
-		expect(wrapper.find('.nc-note-card').text()).toContain('This document is not yours. Log out and use the sign link again.')
+		expect(wrapper.find('.nc-note-card').text()).toContain('Something went wrong')
+		expect(wrapper.find('.nc-note-card').attributes('data-type')).toBe('error')
+	})
+
+	it('shows authentication-required guidance with non-error styling for wrong authenticated session state', () => {
+		loadState.mockImplementation((app, key, defaultValue) => {
+			if (app !== 'libresign') {
+				return defaultValue
+			}
+
+			if (key === 'page_state_data') {
+				return {
+					title: 'Authentication required',
+					description: 'The current authenticated session cannot be used to sign this document.',
+					noteType: 'info',
+					icon: 'info',
+				}
+			}
+
+			if (key === 'errors') {
+				return [{ message: 'To continue, sign out from the current account and open the signing link again, or open the signing link in a browser session where this account is not active.' }]
+			}
+
+			return defaultValue
+		})
+
+		const wrapper = mount(DefaultPageError)
+
+		expect(wrapper.find('.title').text()).toBe('Authentication required')
+		expect(wrapper.find('.description').text()).toBe('The current authenticated session cannot be used to sign this document.')
+		expect(wrapper.find('.nc-note-card').text()).toContain('To continue, sign out from the current account and open the signing link again, or open the signing link in a browser session where this account is not active.')
+		expect(wrapper.find('.nc-note-card').attributes('data-type')).not.toBe('error')
 	})
 
 	it('shows "Page not found" title and description when no errors are present', () => {
diff --git a/src/views/DefaultPageError.vue b/src/views/DefaultPageError.vue
index cb3fbd71ef..329fbac682 100644
--- a/src/views/DefaultPageError.vue
+++ b/src/views/DefaultPageError.vue
@@ -15,13 +15,13 @@
 			<NcEmptyContent :name="title"
 				:description="description">
 				<template #icon>
-					<NcIconSvgWrapper :path="mdiAlertCircleOutline" :size="80" class="alert-icon" />
+					<NcIconSvgWrapper :path="iconPath" :size="80" :class="iconClass" />
 				</template>
 				<template #action>
 					<div v-if="errors.length" class="error-messages">
 						<NcNoteCard v-for="(error, index) in errors"
 							:key="index"
-							type="error">
+							:type="noteCardType">
 							{{ error.message }}
 						</NcNoteCard>
 					</div>
@@ -37,6 +37,7 @@ import { computed } from 'vue'
 
 import {
 	mdiAlertCircleOutline,
+	mdiInformationOutline,
 } from '@mdi/js'
 import { t } from '@nextcloud/l10n'
 
@@ -51,8 +52,17 @@ defineOptions({
 })
 
 type ErrorRow = { message: string }
+type NoteCardType = 'error' | 'info'
+type IconVariant = 'error' | 'info'
+type PageStateData = {
+	title?: string
+	description?: string
+	noteType?: NoteCardType
+	icon?: IconVariant
+}
 
 const logoLibreSign = logoLibreSignAsset
+const pageStateData = computed<PageStateData>(() => loadState<PageStateData>('libresign', 'page_state_data', {}))
 
 const errors = computed<ErrorRow[]>(() => {
 	const loadedErrors = loadState<ErrorRow[]>('libresign', 'errors', [])
@@ -66,13 +76,21 @@ const errors = computed<ErrorRow[]>(() => {
 	return []
 })
 
-const title = computed(() => (errors.value.length
-	? t('libresign', 'An error occurred')
-	: t('libresign', 'Page not found')))
+const title = computed(() => pageStateData.value.title ?? (errors.value.length
+		? t('libresign', 'An error occurred')
+		: t('libresign', 'Page not found')))
+
+const description = computed(() => pageStateData.value.description ?? (errors.value.length
+		? ''
+		: t('libresign', 'Sorry but the page you are looking for does not exist, has been removed, moved or is temporarily unavailable.')))
+
+const noteCardType = computed<NoteCardType>(() => pageStateData.value.noteType ?? 'error')
+
+const iconVariant = computed<IconVariant>(() => pageStateData.value.icon ?? 'error')
 
-const description = computed(() => (errors.value.length
-	? ''
-	: t('libresign', 'Sorry but the page you are looking for does not exist, has been removed, moved or is temporarily unavailable.')))
+const iconPath = computed(() => (iconVariant.value === 'info' ? mdiInformationOutline : mdiAlertCircleOutline))
+
+const iconClass = computed(() => (iconVariant.value === 'info' ? 'info-icon' : 'alert-icon'))
 </script>
 
 <style lang="scss" scoped>
@@ -128,5 +146,9 @@ const description = computed(() => (errors.value.length
 	.alert-icon {
 		color: #e53c3c;
 	}
+
+	.info-icon {
+		color: var(--color-primary-element);
+	}
 }
 </style>
diff --git a/tests/php/Unit/Service/IdentifyMethod/EmailTest.php b/tests/php/Unit/Service/IdentifyMethod/EmailTest.php
index 95ff33737a..b5f60e4100 100644
--- a/tests/php/Unit/Service/IdentifyMethod/EmailTest.php
+++ b/tests/php/Unit/Service/IdentifyMethod/EmailTest.php
@@ -199,14 +199,14 @@ public static function providerThrowIfIsAuthenticatedWithDifferentAccount(): arr
 				'signerEmail' => 'signer@example.com',
 				'code' => null,
 				'identified' => false,
-				'errorMessage' => 'This document is not yours',
+				'errorMessage' => 'open the signing link again',
 			],
 			'authenticated_wrong_email' => [
 				'userEmail' => 'admin@example.com',
 				'signerEmail' => 'signer@example.com',
 				'code' => null,
 				'identified' => false,
-				'errorMessage' => 'This document is not yours',
+				'errorMessage' => 'open the signing link again',
 			],
 			'authenticated_wrong_email_token_in_progress' => [
 				'userEmail' => 'admin@example.com',
@@ -220,11 +220,38 @@ public static function providerThrowIfIsAuthenticatedWithDifferentAccount(): arr
 				'signerEmail' => 'signer@example.com',
 				'code' => 'abc123',
 				'identified' => true,
-				'errorMessage' => 'This document is not yours',
+				'errorMessage' => 'open the signing link again',
 			],
 		];
 	}
 
+	public function testThrowIfIsAuthenticatedWithDifferentAccountProvidesAuthenticationRequiredPageState(): void {
+		$user = $this->createMock(IUser::class);
+		$user->method('getEMailAddress')->willReturn('admin@example.com');
+		$this->userSession->method('getUser')->willReturn($user);
+
+		$identifyMethod = $this->getClass();
+		$identifyMethod->getEntity()->setIdentifierValue('signer@example.com');
+
+		try {
+			self::invokePrivate($identifyMethod, 'throwIfIsAuthenticatedWithDifferentAccount');
+			self::fail('Expected LibresignException to be thrown');
+		} catch (LibresignException $exception) {
+			$payload = json_decode($exception->getMessage(), true, flags: JSON_THROW_ON_ERROR);
+
+			self::assertSame(2000, $payload['action']);
+			self::assertSame('authentication_required', $payload['page_state']);
+			self::assertSame('Authentication required', $payload['page_state_data']['title']);
+			self::assertSame('The current authenticated session cannot be used to sign this document.', $payload['page_state_data']['description']);
+			self::assertSame('info', $payload['page_state_data']['noteType']);
+			self::assertSame('info', $payload['page_state_data']['icon']);
+			self::assertSame(
+				'To continue, sign out from the current account and open the signing link again, or open the signing link in a browser session where this account is not active.',
+				$payload['errors'][0]['message']
+			);
+		}
+	}
+
 	public function testThrowIfFileNotFoundThrowsControlledErrorWhenNodeIdIsInvalid(): void {
 		[$identifyMethod] = $this->setupFileNotFoundContext(nodeId: null);