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Disconnections from Virtual Machine (Black Screen)

[!NOTE] If you see a black screen instead of the Virtual Machine window/desktop, your connection to the Virtual Machine has timed out.

  1. If you see the Connection Issues? prompt in the lower right-hand corner of your Lab Interface, click Retry Connection.

  2. Otherwise, click the Monitor icon in the top left-hand corner of the Lab Interface, then click Reconnect, as pictured below.

    !IMAGE

    [!knowledge] You may need to attempt to reconnect multiple times before success.

Once you see the Virtual Machine, click Next to proceed.