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focus:outline-primary dark:focus:outline-primary-light space-x-3 rounded-xl hover:bg-gray-600/5 dark:hover:bg-gray-200/5 text-gray-700 hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300" style="padding-left:1rem" href="multi-agents-chatbot.html"><div class="flex-1 flex items-center space-x-2.5"><div>Multi-Agents Chatbot</div></div></a></li><li id="/fine-tuning-agent-intents" class="scroll-m-4 first:scroll-m-20"><a class="group mt-2 lg:mt-0 flex items-center pr-3 py-1.5 cursor-pointer focus:outline-primary dark:focus:outline-primary-light space-x-3 rounded-xl hover:bg-gray-600/5 dark:hover:bg-gray-200/5 text-gray-700 hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300" style="padding-left:1rem" href="fine-tuning-agent-intents.html"><div class="flex-1 flex items-center space-x-2.5"><div>Fine Tuning Agent Intents</div></div></a></li><li id="/supervisor-overrides" class="scroll-m-4 first:scroll-m-20"><a class="group mt-2 lg:mt-0 flex items-center pr-3 py-1.5 cursor-pointer focus:outline-primary dark:focus:outline-primary-light space-x-3 rounded-xl hover:bg-gray-600/5 dark:hover:bg-gray-200/5 text-gray-700 hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300" style="padding-left:1rem" href="supervisor-overrides.html"><div class="flex-1 flex items-center space-x-2.5"><div>AI Supervisor Overrides</div></div></a></li><li id="/byok-pricing-guide" class="scroll-m-4 first:scroll-m-20"><a class="group mt-2 lg:mt-0 flex items-center pr-3 py-1.5 cursor-pointer focus:outline-primary dark:focus:outline-primary-light space-x-3 rounded-xl hover:bg-gray-600/5 dark:hover:bg-gray-200/5 text-gray-700 hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300" style="padding-left:1rem" href="byok-pricing-guide.html"><div class="flex-1 flex items-center space-x-2.5"><div>Bring Your Own Key (BYOK) and Pricing</div></div></a></li><li id="/working-with-tables" class="scroll-m-4 first:scroll-m-20"><a class="group mt-2 lg:mt-0 flex items-center pr-3 py-1.5 cursor-pointer focus:outline-primary dark:focus:outline-primary-light space-x-3 rounded-xl hover:bg-gray-600/5 dark:hover:bg-gray-200/5 text-gray-700 hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300" style="padding-left:1rem" href="working-with-tables.html"><div class="flex-1 flex items-center space-x-2.5"><div>Working with Tables and CSV</div></div></a></li><li id="/best-practices" class="scroll-m-4 first:scroll-m-20"><a class="group mt-2 lg:mt-0 flex items-center pr-3 py-1.5 cursor-pointer focus:outline-primary dark:focus:outline-primary-light space-x-3 rounded-xl hover:bg-gray-600/5 dark:hover:bg-gray-200/5 text-gray-700 hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300" style="padding-left:1rem" href="best-practices.html"><div class="flex-1 flex items-center space-x-2.5"><div>Best practices for preparing training data</div></div></a></li><li id="/help" class="scroll-m-4 first:scroll-m-20"><a class="group mt-2 lg:mt-0 flex items-center pr-3 py-1.5 cursor-pointer focus:outline-primary dark:focus:outline-primary-light space-x-3 rounded-xl hover:bg-gray-600/5 dark:hover:bg-gray-200/5 text-gray-700 hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300" style="padding-left:1rem" href="help.html"><div class="flex-1 flex items-center space-x-2.5"><div>Why does my chatbot not answer correctly?</div></div></a></li></ul></div><div class="mt-12 lg:mt-8"><h5 class="pl-4 mb-3.5 lg:mb-2.5 font-semibold text-gray-900 dark:text-gray-200">Function Calling</h5><ul><li id="/rag-from-external-data-provider" class="scroll-m-4 first:scroll-m-20"><a class="group mt-2 lg:mt-0 flex items-center pr-3 py-1.5 cursor-pointer focus:outline-primary dark:focus:outline-primary-light space-x-3 rounded-xl hover:bg-gray-600/5 dark:hover:bg-gray-200/5 text-gray-700 hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300" style="padding-left:1rem" href="rag-from-external-data-provider.html"><div class="flex-1 flex items-center space-x-2.5"><div>RAG from an External Data Provider</div></div></a></li></ul></div><div class="mt-12 lg:mt-8"><h5 class="pl-4 mb-3.5 lg:mb-2.5 font-semibold text-gray-900 dark:text-gray-200">Authentication Webhook</h5><ul><li id="/user-identity" class="scroll-m-4 first:scroll-m-20"><a class="group mt-2 lg:mt-0 flex items-center pr-3 py-1.5 cursor-pointer focus:outline-primary dark:focus:outline-primary-light space-x-3 rounded-xl hover:bg-gray-600/5 dark:hover:bg-gray-200/5 text-gray-700 hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300" style="padding-left:1rem" href="user-identity.html"><div class="flex-1 flex items-center space-x-2.5"><div>User Identity Verification</div></div></a></li></ul></div></div></div></div></div><div class="" id="content-container"><div class="flex flex-row gap-12 box-border w-full pt-40 lg:pt-10"><div class="relative grow box-border flex-col w-full mx-auto px-1 lg:pl-[23.7rem] lg:-ml-12 xl:w-[calc(100%-28rem)]" id="content-area"><header id="header" class="relative"><div class="mt-0.5 space-y-2.5"><div class="eyebrow h-5 text-primary dark:text-primary-light text-sm font-semibold">Guides</div><div class="flex items-center"><h1 class="inline-block text-2xl sm:text-3xl font-extrabold text-gray-900 tracking-tight dark:text-gray-200">Human Support Escalation</h1></div></div></header><div class="flex flex-col gap-8"><div class="flex flex-col gap-6 xl:hidden [&:not(:empty)]:mt-8"></div></div><div class="relative mt-8 prose prose-gray dark:prose-invert"><p>As powerful as AI chatbots can be, sometimes human accountability and expertise is still needed. GPT-trainer’s
built-in human support escalation feature allows you or your collaborators to step in during any ongoing chat
session and take over the conversation.</p>
<h2 class="flex whitespace-pre-wrap group" id="set-up-human-escalation"><div class="absolute"><a href="#set-up-human-escalation" class="-ml-10 flex items-center opacity-0 border-0 group-hover:opacity-100" aria-label="Navigate to header"><div class="w-6 h-6 text-gray-400 rounded-md flex items-center justify-center zinc-box bg-white ring-1 ring-gray-400/30 dark:ring-gray-700/25 hover:ring-gray-400/60 dark:hover:ring-white/20"><svg xmlns="http://www.w3.org/2000/svg" fill="gray" height="12px" viewBox="0 0 576 512"><path d="M0 256C0 167.6 71.6 96 160 96h72c13.3 0 24 10.7 24 24s-10.7 24-24 24H160C98.1 144 48 194.1 48 256s50.1 112 112 112h72c13.3 0 24 10.7 24 24s-10.7 24-24 24H160C71.6 416 0 344.4 0 256zm576 0c0 88.4-71.6 160-160 160H344c-13.3 0-24-10.7-24-24s10.7-24 24-24h72c61.9 0 112-50.1 112-112s-50.1-112-112-112H344c-13.3 0-24-10.7-24-24s10.7-24 24-24h72c88.4 0 160 71.6 160 160zM184 232H392c13.3 0 24 10.7 24 24s-10.7 24-24 24H184c-13.3 0-24-10.7-24-24s10.7-24 24-24z"></path></svg></div></a></div><span class="cursor-pointer">Set up Human Escalation</span></h2>
<p>Go to <strong>Customizations</strong> tab. Under the “Settings” section, Click “Human Support Handover”.</p>
<div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div>
<p>Toggle on “Enable Human Escalation”. Then a number of configuration options should appear.</p>
<div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div>
<p>You can configure what the AI says when human escalation request is detected during the conversation, as well as
what shows up when a human agent takes over or leaves the chat. For more advanced use cases, you can even define
custom phrases or intents that the AI should be looking out for. If the AI responds with that phrase, your
human agents will receive a notification immediately.</p>
<p>To test your human support escalation setup, you’ll need to generate a public link to the chatbot and access it
using another browser tab. <strong>The built-in “Preview” tab does NOT support human escalation testing.</strong></p>
<p>Go to “Go Live” tab, click “Share”. You may need to change your chatbot visibility settings temporarily
in order to generate the link.</p>
<div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div>
<p>Once you have the link, open a new browser tab and navigate to it. Do not close the original gpt-trainer tab.
You should be taken to the chatbot as a typical user. You can then test it by submitting queries requesting human support.</p>
<div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div>
<p>To take over as a human agent, head over to <strong>Inbox</strong> on the left navigation bar from your gpt-trainer browser tab. You should see an orange dot
next to the session requesting human support. Click it and you will be able to engage directly with the user. Simply start
typing a response in the chat input text box at the bottom of the chat log.</p>
<div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div>
<p>As soon as you send the first message, AI Supervisor and all AI Agents will be disabled. You can have a direct conversation with your
user for as long as you’d like. Once you are done, you can end the live chat session and put your user back on to the AI chatbot by clicking
“End Live Chat”.</p>
<div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div>
<p>You may stay and continue to monitor the user’s interaction with the chatbot as the AI regains control over response generation.</p>
<p>Depending on your use case, you may wish to fine tune the circumstances when the user should be redirected to a human agent. To do so, please
review our documentation on <a href="fine-tuning-agent-intents.html" target="_blank" rel="noreferrer">Fine Tuning Agent Intents</a>.</p>
<h2 class="flex whitespace-pre-wrap group" id="updating-your-human-agent-avatar"><div class="absolute"><a href="#updating-your-human-agent-avatar" class="-ml-10 flex items-center opacity-0 border-0 group-hover:opacity-100" aria-label="Navigate to header"><div class="w-6 h-6 text-gray-400 rounded-md flex items-center justify-center zinc-box bg-white ring-1 ring-gray-400/30 dark:ring-gray-700/25 hover:ring-gray-400/60 dark:hover:ring-white/20"><svg xmlns="http://www.w3.org/2000/svg" fill="gray" height="12px" viewBox="0 0 576 512"><path d="M0 256C0 167.6 71.6 96 160 96h72c13.3 0 24 10.7 24 24s-10.7 24-24 24H160C98.1 144 48 194.1 48 256s50.1 112 112 112h72c13.3 0 24 10.7 24 24s-10.7 24-24 24H160C71.6 416 0 344.4 0 256zm576 0c0 88.4-71.6 160-160 160H344c-13.3 0-24-10.7-24-24s10.7-24 24-24h72c61.9 0 112-50.1 112-112s-50.1-112-112-112H344c-13.3 0-24-10.7-24-24s10.7-24 24-24h72c88.4 0 160 71.6 160 160zM184 232H392c13.3 0 24 10.7 24 24s-10.7 24-24 24H184c-13.3 0-24-10.7-24-24s10.7-24 24-24z"></path></svg></div></a></div><span class="cursor-pointer">Updating Your Human Agent Avatar</span></h2>
<p>Each user account can have a single human avatar. This avatar shows up when that human agent takes over the chat session. Since
GPT-trainer supports multiple collaborators, many human agents can monitor the same chatbot and have their own avatars when responding
to a user.</p>
<p>To set up your own avatar, click the profile icon on the top right. You should see a dropdown menu:</p>
<div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div>
<p>Next, click “Account”, followed by the pencil icon next to the avatar picture. You will be asked to select a photo from your computer.</p>
<div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div>
<h2 class="flex whitespace-pre-wrap group" id="enable-human-support-notifications"><div class="absolute"><a href="#enable-human-support-notifications" class="-ml-10 flex items-center opacity-0 border-0 group-hover:opacity-100" aria-label="Navigate to header"><div class="w-6 h-6 text-gray-400 rounded-md flex items-center justify-center zinc-box bg-white ring-1 ring-gray-400/30 dark:ring-gray-700/25 hover:ring-gray-400/60 dark:hover:ring-white/20"><svg xmlns="http://www.w3.org/2000/svg" fill="gray" height="12px" viewBox="0 0 576 512"><path d="M0 256C0 167.6 71.6 96 160 96h72c13.3 0 24 10.7 24 24s-10.7 24-24 24H160C98.1 144 48 194.1 48 256s50.1 112 112 112h72c13.3 0 24 10.7 24 24s-10.7 24-24 24H160C71.6 416 0 344.4 0 256zm576 0c0 88.4-71.6 160-160 160H344c-13.3 0-24-10.7-24-24s10.7-24 24-24h72c61.9 0 112-50.1 112-112s-50.1-112-112-112H344c-13.3 0-24-10.7-24-24s10.7-24 24-24h72c88.4 0 160 71.6 160 160zM184 232H392c13.3 0 24 10.7 24 24s-10.7 24-24 24H184c-13.3 0-24-10.7-24-24s10.7-24 24-24z"></path></svg></div></a></div><span class="cursor-pointer">Enable Human Support Notifications</span></h2>
<p>To receive alerts on human support requests, follow the steps below.</p>
<h3 class="flex whitespace-pre-wrap group" id="turn-on-alert-modes"><div class="absolute"><a href="#turn-on-alert-modes" class="-ml-10 flex items-center opacity-0 border-0 group-hover:opacity-100" aria-label="Navigate to header"><div class="w-6 h-6 text-gray-400 rounded-md flex items-center justify-center zinc-box bg-white ring-1 ring-gray-400/30 dark:ring-gray-700/25 hover:ring-gray-400/60 dark:hover:ring-white/20"><svg xmlns="http://www.w3.org/2000/svg" fill="gray" height="12px" viewBox="0 0 576 512"><path d="M0 256C0 167.6 71.6 96 160 96h72c13.3 0 24 10.7 24 24s-10.7 24-24 24H160C98.1 144 48 194.1 48 256s50.1 112 112 112h72c13.3 0 24 10.7 24 24s-10.7 24-24 24H160C71.6 416 0 344.4 0 256zm576 0c0 88.4-71.6 160-160 160H344c-13.3 0-24-10.7-24-24s10.7-24 24-24h72c61.9 0 112-50.1 112-112s-50.1-112-112-112H344c-13.3 0-24-10.7-24-24s10.7-24 24-24h72c88.4 0 160 71.6 160 160zM184 232H392c13.3 0 24 10.7 24 24s-10.7 24-24 24H184c-13.3 0-24-10.7-24-24s10.7-24 24-24z"></path></svg></div></a></div><span class="cursor-pointer">Turn on Alert Modes</span></h3>
<ol>
<li>Go to <strong>Customizations</strong> tab on the left navigation bar.</li>
<li>Enable Human Escalation Notifications toggle - This ensures that notifications related to user support requests are activated.</li>
<li>Enable Notification Sound - Activate this option if you wish to receive an audible alert along with the notifications.</li>
</ol>
<div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div>
<h3 class="flex whitespace-pre-wrap group" id="browser-permissions"><div class="absolute"><a href="#browser-permissions" class="-ml-10 flex items-center opacity-0 border-0 group-hover:opacity-100" aria-label="Navigate to header"><div class="w-6 h-6 text-gray-400 rounded-md flex items-center justify-center zinc-box bg-white ring-1 ring-gray-400/30 dark:ring-gray-700/25 hover:ring-gray-400/60 dark:hover:ring-white/20"><svg xmlns="http://www.w3.org/2000/svg" fill="gray" height="12px" viewBox="0 0 576 512"><path d="M0 256C0 167.6 71.6 96 160 96h72c13.3 0 24 10.7 24 24s-10.7 24-24 24H160C98.1 144 48 194.1 48 256s50.1 112 112 112h72c13.3 0 24 10.7 24 24s-10.7 24-24 24H160C71.6 416 0 344.4 0 256zm576 0c0 88.4-71.6 160-160 160H344c-13.3 0-24-10.7-24-24s10.7-24 24-24h72c61.9 0 112-50.1 112-112s-50.1-112-112-112H344c-13.3 0-24-10.7-24-24s10.7-24 24-24h72c88.4 0 160 71.6 160 160zM184 232H392c13.3 0 24 10.7 24 24s-10.7 24-24 24H184c-13.3 0-24-10.7-24-24s10.7-24 24-24z"></path></svg></div></a></div><span class="cursor-pointer">Browser Permissions</span></h3>
<p>Each web browser manages permissions for notifications and sounds on a per-website basis. To ensure that you receive notifications
properly, you’ll need to enable both permissions within your browser settings. To proceed forward:</p>
<ol>
<li>Launch your browser where you will use <a href="https://app.gpt-trainer.com/" target="_blank" rel="noreferrer">GPT-trainer platform</a>.</li>
<li>Enable your browser permissions by choosing option bellow:</li>
</ol>
<div class="[&>div]:border-0 [&>div]:rounded-none [&>div>button]:rounded-none [&>div]:mb-0 overflow-hidden mt-0 mb-3 rounded-xl prose prose-gray dark:prose-invert divide-y divide-inherit border dark:border-gray-800/50"><div role="button" class="border-standard rounded-2xl mb-3 overflow-hidden bg-background-light dark:bg-codeblock"><button class="relative not-prose flex flex-row items-center content-center w-full py-4 px-5 space-x-2 hover:bg-gray-100 hover:dark:bg-gray-800 rounded-t-xl" aria-controls="google-chrome accordion children" aria-expanded="false"><div id="google-chrome" class="absolute -top-[4.5rem]"></div><div class="mr-0.5"><svg class="h-3 w-3 transition bg-gray-700 dark:bg-gray-400 duration-75" style="-webkit-mask-image:url(https://mintlify.b-cdn.net/v6.6.0/solid/caret-right.svg);-webkit-mask-repeat:no-repeat;-webkit-mask-position:center"></svg></div><div class="h-4 w-4 fill-gray-800 dark:fill-gray-100 text-gray-800 dark:text-gray-100"><svg class="w-4 h-4 bg-gray-800 dark:bg-gray-100" style="-webkit-mask-image:url(https://mintlify.b-cdn.net/v6.6.0/brands/chrome.svg);-webkit-mask-repeat:no-repeat;-webkit-mask-position:center"></svg></div><div class="leading-tight text-left"><p class="m-0 font-medium text-gray-900 dark:text-gray-200">Google Chrome</p></div></button><div id="google-chrome accordion children" class="mt-2 mb-4 mx-6 hidden"><div role="list" class="ml-3.5 mt-10 mb-6"><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-gray-200/70 dark:bg-white/10"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">1</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Settings</p><div><p>Click on the button near url in the top-left corner, then select “Site
settings”.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-transparent bg-gradient-to-b from-gray-200 dark:from-white/10 via-80% to-transparent"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">2</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Enable permissions</p><div><p>Make sure that “Notifications” and “Sound” are set to Allow in
“Permissions settings”.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div></div></div></div><div role="button" class="border-standard rounded-2xl mb-3 overflow-hidden bg-background-light dark:bg-codeblock"><button class="relative not-prose flex flex-row items-center content-center w-full py-4 px-5 space-x-2 hover:bg-gray-100 hover:dark:bg-gray-800 rounded-t-xl" aria-controls="firefox accordion children" aria-expanded="false"><div id="firefox" class="absolute -top-[4.5rem]"></div><div class="mr-0.5"><svg class="h-3 w-3 transition bg-gray-700 dark:bg-gray-400 duration-75" style="-webkit-mask-image:url(https://mintlify.b-cdn.net/v6.6.0/solid/caret-right.svg);-webkit-mask-repeat:no-repeat;-webkit-mask-position:center"></svg></div><div class="h-4 w-4 fill-gray-800 dark:fill-gray-100 text-gray-800 dark:text-gray-100"><svg class="w-4 h-4 bg-gray-800 dark:bg-gray-100" style="-webkit-mask-image:url(https://mintlify.b-cdn.net/v6.6.0/brands/firefox-browser.svg);-webkit-mask-repeat:no-repeat;-webkit-mask-position:center"></svg></div><div class="leading-tight text-left"><p class="m-0 font-medium text-gray-900 dark:text-gray-200">Firefox</p></div></button><div id="firefox accordion children" class="mt-2 mb-4 mx-6 hidden"><div role="list" class="ml-3.5 mt-10 mb-6"><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-gray-200/70 dark:bg-white/10"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">1</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Settings</p><div><p>Click on the button near url in the top-left corner, then select
“Protection settings”.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-transparent bg-gradient-to-b from-gray-200 dark:from-white/10 via-80% to-transparent"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">2</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Unblock GPT-trainer</p><div><p>Scroll to “Permissions” and adjust the default settings for “Speaker
Selection” and “Notifications”. Ensure that the GPT-trainer platform is
not blocked for both options.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div></div></div></div><div role="button" class="border-standard rounded-2xl mb-3 overflow-hidden bg-background-light dark:bg-codeblock"><button class="relative not-prose flex flex-row items-center content-center w-full py-4 px-5 space-x-2 hover:bg-gray-100 hover:dark:bg-gray-800 rounded-t-xl" aria-controls="microsoft-edge accordion children" aria-expanded="false"><div id="microsoft-edge" class="absolute -top-[4.5rem]"></div><div class="mr-0.5"><svg class="h-3 w-3 transition bg-gray-700 dark:bg-gray-400 duration-75" style="-webkit-mask-image:url(https://mintlify.b-cdn.net/v6.6.0/solid/caret-right.svg);-webkit-mask-repeat:no-repeat;-webkit-mask-position:center"></svg></div><div class="h-4 w-4 fill-gray-800 dark:fill-gray-100 text-gray-800 dark:text-gray-100"><svg class="w-4 h-4 bg-gray-800 dark:bg-gray-100" style="-webkit-mask-image:url(https://mintlify.b-cdn.net/v6.6.0/brands/edge.svg);-webkit-mask-repeat:no-repeat;-webkit-mask-position:center"></svg></div><div class="leading-tight text-left"><p class="m-0 font-medium text-gray-900 dark:text-gray-200">Microsoft Edge</p></div></button><div id="microsoft-edge accordion children" class="mt-2 mb-4 mx-6 hidden"><div role="list" class="ml-3.5 mt-10 mb-6"><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-gray-200/70 dark:bg-white/10"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">1</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Settings</p><div><p>Click on the button near url in the top-left corner, then select
“Permissions for this site”.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-transparent bg-gradient-to-b from-gray-200 dark:from-white/10 via-80% to-transparent"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">2</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Enable permissions</p><div><p>Make sure that “Notifications” are set to Allow in “Permissions settings”</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div></div></div></div><div role="button" class="border-standard rounded-2xl mb-3 overflow-hidden bg-background-light dark:bg-codeblock"><button class="relative not-prose flex flex-row items-center content-center w-full py-4 px-5 space-x-2 hover:bg-gray-100 hover:dark:bg-gray-800 rounded-t-xl" aria-controls="safari accordion children" aria-expanded="false"><div id="safari" class="absolute -top-[4.5rem]"></div><div class="mr-0.5"><svg class="h-3 w-3 transition bg-gray-700 dark:bg-gray-400 duration-75" style="-webkit-mask-image:url(https://mintlify.b-cdn.net/v6.6.0/solid/caret-right.svg);-webkit-mask-repeat:no-repeat;-webkit-mask-position:center"></svg></div><div class="h-4 w-4 fill-gray-800 dark:fill-gray-100 text-gray-800 dark:text-gray-100"><svg class="w-4 h-4 bg-gray-800 dark:bg-gray-100" style="-webkit-mask-image:url(https://mintlify.b-cdn.net/v6.6.0/brands/safari.svg);-webkit-mask-repeat:no-repeat;-webkit-mask-position:center"></svg></div><div class="leading-tight text-left"><p class="m-0 font-medium text-gray-900 dark:text-gray-200">Safari</p></div></button><div id="safari accordion children" class="mt-2 mb-4 mx-6 hidden"><div role="list" class="ml-3.5 mt-10 mb-6"><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-gray-200/70 dark:bg-white/10"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">1</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">GPT-trainer settings</p><div><p>Click on “Safari” in the top-left corner of your screen, then select
“Settings for app.gpt-trainer.com”.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-gray-200/70 dark:bg-white/10"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">2</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Enable pop-ups</p><div><p>Make sure that “Pop-up Windows” are set to Allow.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-gray-200/70 dark:bg-white/10"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">3</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Settings</p><div><p>Click on “Safari” in the top-left corner of your screen, then select
“Settings”.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-transparent bg-gradient-to-b from-gray-200 dark:from-white/10 via-80% to-transparent"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">4</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Enable notifications</p><div><p>In the “Websites” tab, choose “Notifications” option and make sure that
permissions are set to “Allow” for <strong>app.gpt-trainer.com</strong></p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div></div></div></div></div>
<h3 class="flex whitespace-pre-wrap group" id="operating-system-permissions"><div class="absolute"><a href="#operating-system-permissions" class="-ml-10 flex items-center opacity-0 border-0 group-hover:opacity-100" aria-label="Navigate to header"><div class="w-6 h-6 text-gray-400 rounded-md flex items-center justify-center zinc-box bg-white ring-1 ring-gray-400/30 dark:ring-gray-700/25 hover:ring-gray-400/60 dark:hover:ring-white/20"><svg xmlns="http://www.w3.org/2000/svg" fill="gray" height="12px" viewBox="0 0 576 512"><path d="M0 256C0 167.6 71.6 96 160 96h72c13.3 0 24 10.7 24 24s-10.7 24-24 24H160C98.1 144 48 194.1 48 256s50.1 112 112 112h72c13.3 0 24 10.7 24 24s-10.7 24-24 24H160C71.6 416 0 344.4 0 256zm576 0c0 88.4-71.6 160-160 160H344c-13.3 0-24-10.7-24-24s10.7-24 24-24h72c61.9 0 112-50.1 112-112s-50.1-112-112-112H344c-13.3 0-24-10.7-24-24s10.7-24 24-24h72c88.4 0 160 71.6 160 160zM184 232H392c13.3 0 24 10.7 24 24s-10.7 24-24 24H184c-13.3 0-24-10.7-24-24s10.7-24 24-24z"></path></svg></div></a></div><span class="cursor-pointer">Operating System Permissions</span></h3>
<p>Operating systems also have their own permissions that allow setting restrictions to notifications
for different apps, including browsers. To enable notifications, choose your operating system below:</p>
<div class="my-4 px-5 py-4 overflow-hidden rounded-2xl flex gap-3 border border-sky-500/20 bg-sky-50/50 dark:border-sky-500/30 dark:bg-sky-500/10"><div class="mt-0.5 w-4"><svg width="14" height="14" viewBox="0 0 14 14" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="w-4 h-4 text-sky-500" aria-label="Note"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 1.3C10.14 1.3 12.7 3.86 12.7 7C12.7 10.14 10.14 12.7 7 12.7C5.48908 12.6974 4.0408 12.096 2.97241 11.0276C1.90403 9.9592 1.30264 8.51092 1.3 7C1.3 3.86 3.86 1.3 7 1.3ZM7 0C3.14 0 0 3.14 0 7C0 10.86 3.14 14 7 14C10.86 14 14 10.86 14 7C14 3.14 10.86 0 7 0ZM8 3H6V8H8V3ZM8 9H6V11H8V9Z"></path></svg></div><div class="text-sm prose min-w-0 text-sky-900 dark:text-sky-200">If you are using <strong>Safari</strong>, you do not need to follow these steps.</div></div>
<div class="[&>div]:border-0 [&>div]:rounded-none [&>div>button]:rounded-none [&>div]:mb-0 overflow-hidden mt-0 mb-3 rounded-xl prose prose-gray dark:prose-invert divide-y divide-inherit border dark:border-gray-800/50"><div role="button" class="border-standard rounded-2xl mb-3 overflow-hidden bg-background-light dark:bg-codeblock"><button class="relative not-prose flex flex-row items-center content-center w-full py-4 px-5 space-x-2 hover:bg-gray-100 hover:dark:bg-gray-800 rounded-t-xl" aria-controls="apple accordion children" aria-expanded="false"><div id="apple" class="absolute -top-[4.5rem]"></div><div class="mr-0.5"><svg class="h-3 w-3 transition bg-gray-700 dark:bg-gray-400 duration-75" style="-webkit-mask-image:url(https://mintlify.b-cdn.net/v6.6.0/solid/caret-right.svg);-webkit-mask-repeat:no-repeat;-webkit-mask-position:center"></svg></div><div class="h-4 w-4 fill-gray-800 dark:fill-gray-100 text-gray-800 dark:text-gray-100"><svg class="w-4 h-4 bg-gray-800 dark:bg-gray-100" style="-webkit-mask-image:url(https://mintlify.b-cdn.net/v6.6.0/brands/apple.svg);-webkit-mask-repeat:no-repeat;-webkit-mask-position:center"></svg></div><div class="leading-tight text-left"><p class="m-0 font-medium text-gray-900 dark:text-gray-200">Apple</p></div></button><div id="apple accordion children" class="mt-2 mb-4 mx-6 hidden"><div role="list" class="ml-3.5 mt-10 mb-6"><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-gray-200/70 dark:bg-white/10"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">1</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Settings</p><div><p>Click on the “Apple” in the top-left corner, then select “System
Settings”.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-gray-200/70 dark:bg-white/10"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">2</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Browser notifications</p><div><p>Choose “Notifications” option and select the browser you wish to use.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-transparent bg-gradient-to-b from-gray-200 dark:from-white/10 via-80% to-transparent"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">3</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Enable notifications</p><div><p>Make sure that “Allow notifications” option is enabled.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div></div></div></div><div role="button" class="border-standard rounded-2xl mb-3 overflow-hidden bg-background-light dark:bg-codeblock"><button class="relative not-prose flex flex-row items-center content-center w-full py-4 px-5 space-x-2 hover:bg-gray-100 hover:dark:bg-gray-800 rounded-t-xl" aria-controls="windows accordion children" aria-expanded="false"><div id="windows" class="absolute -top-[4.5rem]"></div><div class="mr-0.5"><svg class="h-3 w-3 transition bg-gray-700 dark:bg-gray-400 duration-75" style="-webkit-mask-image:url(https://mintlify.b-cdn.net/v6.6.0/solid/caret-right.svg);-webkit-mask-repeat:no-repeat;-webkit-mask-position:center"></svg></div><div class="h-4 w-4 fill-gray-800 dark:fill-gray-100 text-gray-800 dark:text-gray-100"><svg class="w-4 h-4 bg-gray-800 dark:bg-gray-100" style="-webkit-mask-image:url(https://mintlify.b-cdn.net/v6.6.0/brands/Windows.svg);-webkit-mask-repeat:no-repeat;-webkit-mask-position:center"></svg></div><div class="leading-tight text-left"><p class="m-0 font-medium text-gray-900 dark:text-gray-200">Windows</p></div></button><div id="windows accordion children" class="mt-2 mb-4 mx-6 hidden"><div role="list" class="ml-3.5 mt-10 mb-6"><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-gray-200/70 dark:bg-white/10"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">1</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Settings</p><div><p>In the search bar, type “notifications” and select the “Turn app
notifications on or off” option from the search results.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-gray-200/70 dark:bg-white/10"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">2</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">System notifications</p><div><p>Enable system notifications <strong>(Optional)</strong> and select your preferred
browser under “Notifications from apps and other senders” list.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div><div role="listitem" class="relative flex items-start pb-2"><div class="absolute w-px h-[calc(100%-2.75rem)] top-[2.75rem] bg-transparent bg-gradient-to-b from-gray-200 dark:from-white/10 via-80% to-transparent"></div><div class="absolute ml-[-14px] py-2"><div class="w-7 h-7 shrink-0 rounded-lg bg-gray-100 dark:text-white dark:bg-[#26292E] text-sm text-gray-800 font-semibold flex items-center justify-center">3</div></div><div class="w-full overflow-hidden pl-12 pr-px"><p class="mt-2 font-semibold prose dark:prose-invert text-gray-900 dark:text-gray-200">Browser notifications</p><div><p>Make sure that “Notifications” are On for your browser.</p><div><div class="p-2 not-prose relative bg-gray-50/50 rounded-2xl overflow-hidden dark:bg-gray-800/25"><div style="background-position:10px 10px" class="absolute inset-0 bg-grid-neutral-200/20 [mask-image:linear-gradient(0deg,#fff,rgba(255,255,255,0.6))] dark:bg-grid-white/5 dark:[mask-image:linear-gradient(0deg,rgba(255,255,255,0.1),rgba(255,255,255,0.5))]"></div><div class="relative rounded-xl overflow-hidden flex justify-center"></div><div class="absolute inset-0 pointer-events-none border border-black/5 rounded-2xl dark:border-white/5"></div></div></div></div></div></div></div></div></div></div></div><div class="leading-6 mt-14"><div class="mb-12 px-0.5 flex items-center text-sm font-semibold text-gray-700 dark:text-gray-200"><a class="flex items-center space-x-3 group" href="lead-collection.html"><svg viewBox="0 0 3 6" class="h-1.5 stroke-gray-400 overflow-visible group-hover:stroke-gray-600 dark:group-hover:stroke-gray-300"><path d="M3 0L0 3L3 6" fill="none" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg><span class="group-hover:text-gray-900 dark:group-hover:text-white">Lead Collection</span></a><a class="flex items-center ml-auto space-x-3 group" href="inbox-notifications.html"><span class="group-hover:text-gray-900 dark:group-hover:text-white">Inbox Notifications</span><svg viewBox="0 0 3 6" class="rotate-180 h-1.5 stroke-gray-400 overflow-visible group-hover:stroke-gray-600 dark:group-hover:stroke-gray-300"><path d="M3 0L0 3L3 6" fill="none" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg></a></div><footer id="footer" class="flex gap-12 justify-between pt-10 border-t border-gray-100 sm:flex dark:border-gray-800/50 pb-28"><div class="flex items-center justify-between"><div class="sm:flex"><a href="https://mintlify.com/preview-request?utm_campaign=poweredBy&utm_medium=docs&utm_source=guide.gpt-trainer.com" target="_blank" rel="noreferrer" class="text-sm text-gray-500 dark:text-gray-400 hover:text-gray-700 dark:hover:text-gray-300">Powered by Mintlify</a></div></div></footer></div></div><div class="z-10 hidden xl:flex pl-10 box-border w-[19rem]" id="table-of-contents"><div id="table-of-contents-content" class="fixed text-gray-600 text-sm leading-6 w-[16.5rem] overflow-y-auto space-y-2 h-[calc(100%-7rem)]"><div class="text-gray-700 dark:text-gray-300 font-medium flex items-center space-x-2"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="2" xmlns="http://www.w3.org/2000/svg" class="h-3 w-3"><path d="M2.44434 12.6665H13.5554" stroke-linecap="round" stroke-linejoin="round"></path><path d="M2.44434 3.3335H13.5554" stroke-linecap="round" stroke-linejoin="round"></path><path d="M2.44434 8H7.33323" stroke-linecap="round" stroke-linejoin="round"></path></svg><span>On this page</span></div><ul><li><a href="#set-up-human-escalation" class="py-1 block font-medium hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300">Set up Human Escalation</a></li><li><a href="#updating-your-human-agent-avatar" class="py-1 block font-medium hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300">Updating Your Human Agent Avatar</a></li><li><a href="#enable-human-support-notifications" class="py-1 block font-medium hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300">Enable Human Support Notifications</a></li><li style="margin-left:1rem"><a href="#turn-on-alert-modes" class="group flex items-start py-1 whitespace-pre-wrap text-gray-500 hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300">Turn on Alert Modes</a></li><li style="margin-left:1rem"><a href="#browser-permissions" class="group flex items-start py-1 whitespace-pre-wrap text-gray-500 hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300">Browser Permissions</a></li><li style="margin-left:1rem"><a href="#operating-system-permissions" class="group flex items-start py-1 whitespace-pre-wrap text-gray-500 hover:text-gray-900 dark:text-gray-400 dark:hover:text-gray-300">Operating System Permissions</a></li></ul></div></div></div></div></div></div></main></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"mdxSource":{"compiledSource":"\"use strict\";\nconst {Fragment: _Fragment, jsx: _jsx, jsxs: _jsxs} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n a: \"a\",\n li: \"li\",\n ol: \"ol\",\n p: \"p\",\n strong: \"strong\",\n ..._provideComponents(),\n ...props.components\n }, {Accordion, AccordionGroup, Frame, Heading, Note, Step, Steps, ZoomImage} = _components;\n if (!Accordion) _missingMdxReference(\"Accordion\", true);\n if (!AccordionGroup) _missingMdxReference(\"AccordionGroup\", true);\n if (!Frame) _missingMdxReference(\"Frame\", true);\n if (!Heading) _missingMdxReference(\"Heading\", true);\n if (!Note) _missingMdxReference(\"Note\", true);\n if (!Step) _missingMdxReference(\"Step\", true);\n if (!Steps) _missingMdxReference(\"Steps\", true);\n if (!ZoomImage) _missingMdxReference(\"ZoomImage\", true);\n return _jsxs(_Fragment, {\n children: [_jsx(_components.p, {\n children: \"As powerful as AI chatbots can be, sometimes human accountability and expertise is still needed. GPT-trainer’s\\nbuilt-in human support escalation feature allows you or your collaborators to step in during any ongoing chat\\nsession and take over the conversation.\"\n }), \"\\n\", _jsx(Heading, {\n level: \"2\",\n id: \"set-up-human-escalation\",\n children: \"Set up Human Escalation\"\n }), \"\\n\", _jsxs(_components.p, {\n children: [\"Go to \", _jsx(_components.strong, {\n children: \"Customizations\"\n }), \" tab. Under the “Settings” section, Click “Human Support Handover”.\"]\n }), \"\\n\", _jsx(Frame, {\n children: _jsx(ZoomImage, {\n children: _jsx(\"img\", {\n src: \"https://mintlify.s3.us-west-1.amazonaws.com/paladinmaxinc/images/human-support-escalation-25.png\"\n })\n })\n }), \"\\n\", _jsx(_components.p, {\n children: \"Toggle on “Enable Human Escalation”. Then a number of configuration options should appear.\"\n }), \"\\n\", _jsx(Frame, {\n children: _jsx(ZoomImage, {\n children: _jsx(\"img\", {\n src: \"https://mintlify.s3.us-west-1.amazonaws.com/paladinmaxinc/images/human-support-escalation-26.png\"\n })\n })\n }), \"\\n\", _jsx(_components.p, {\n children: \"You can configure what the AI says when human escalation request is detected during the conversation, as well as\\nwhat shows up when a human agent takes over or leaves the chat. For more advanced use cases, you can even define\\ncustom phrases or intents that the AI should be looking out for. If the AI responds with that phrase, your\\nhuman agents will receive a notification immediately.\"\n }), \"\\n\", _jsxs(_components.p, {\n children: [\"To test your human support escalation setup, you’ll need to generate a public link to the chatbot and access it\\nusing another browser tab. \", _jsx(_components.strong, {\n children: \"The built-in “Preview” tab does NOT support human escalation testing.\"\n })]\n }), \"\\n\", _jsx(_components.p, {\n children: \"Go to “Go Live” tab, click “Share”. You may need to change your chatbot visibility settings temporarily\\nin order to generate the link.\"\n }), \"\\n\", _jsx(Frame, {\n children: _jsx(ZoomImage, {\n children: _jsx(\"img\", {\n src: \"https://mintlify.s3.us-west-1.amazonaws.com/paladinmaxinc/images/human-support-escalation-27.png\"\n })\n })\n }), \"\\n\", _jsx(_components.p, {\n children: \"Once you have the link, open a new browser tab and navigate to it. Do not close the original gpt-trainer tab.\\nYou should be taken to the chatbot as a typical user. You can then test it by submitting queries requesting human support.\"\n }), \"\\n\", _jsx(Frame, {\n children: _jsx(ZoomImage, {\n children: _jsx(\"img\", {\n src: \"https://mintlify.s3.us-west-1.amazonaws.com/paladinmaxinc/images/human-support-escalation-5.png\"\n })\n })\n }), \"\\n\", _jsxs(_components.p, {\n children: [\"To take over as a human agent, head over to \", _jsx(_components.strong, {\n children: \"Inbox\"\n }), \" on the left navigation bar from your gpt-trainer browser tab. You should see an orange dot\\nnext to the session requesting human support. Click it and you will be able to engage directly with the user. Simply start\\ntyping a response in the chat input text box at the bottom of the chat log.\"]\n }), \"\\n\", _jsx(Frame, {\n children: _jsx(ZoomImage, {\n children: _jsx(\"img\", {\n src: \"https://mintlify.s3.us-west-1.amazonaws.com/paladinmaxinc/images/human-support-escalation-28.png\"\n })\n })\n }), \"\\n\", _jsx(_components.p, {\n children: \"As soon as you send the first message, AI Supervisor and all AI Agents will be disabled. You can have a direct conversation with your\\nuser for as long as you’d like. Once you are done, you can end the live chat session and put your user back on to the AI chatbot by clicking\\n“End Live Chat”.\"\n }), \"\\n\", _jsx(Frame, {\n children: _jsx(ZoomImage, {\n children: _jsx(\"img\", {\n src: \"https://mintlify.s3.us-west-1.amazonaws.com/paladinmaxinc/images/human-support-escalation-29.png\"\n })\n })\n }), \"\\n\", _jsx(_components.p, {\n children: \"You may stay and continue to monitor the user’s interaction with the chatbot as the AI regains control over response generation.\"\n }), \"\\n\", _jsxs(_components.p, {\n children: [\"Depending on your use case, you may wish to fine tune the circumstances when the user should be redirected to a human agent. To do so, please\\nreview our documentation on \", _jsx(_components.a, {\n href: \"fine-tuning-agent-intents\",\n children: \"Fine Tuning Agent Intents\"\n }), \".\"]\n }), \"\\n\", _jsx(Heading, {\n level: \"2\",\n id: \"updating-your-human-agent-avatar\",\n children: \"Updating Your Human Agent Avatar\"\n }), \"\\n\", _jsx(_components.p, {\n children: \"Each user account can have a single human avatar. This avatar shows up when that human agent takes over the chat session. Since\\nGPT-trainer supports multiple collaborators, many human agents can monitor the same chatbot and have their own avatars when responding\\nto a user.\"\n }), \"\\n\", _jsx(_components.p, {\n children: \"To set up your own avatar, click the profile icon on the top right. You should see a dropdown menu:\"\n }), \"\\n\", _jsx(Frame, {\n children: _jsx(ZoomImage, {\n children: _jsx(\"img\", {\n src: \"https://mintlify.s3.us-west-1.amazonaws.com/paladinmaxinc/images/human-support-escalation-30.png\"\n })\n })\n }), \"\\n\", _jsx(_components.p, {\n children: \"Next, click “Account”, followed by the pencil icon next to the avatar picture. You will be asked to select a photo from your computer.\"\n }), \"\\n\", _jsx(Frame, {\n children: _jsx(ZoomImage, {\n children: _jsx(\"img\", {\n src: \"https://mintlify.s3.us-west-1.amazonaws.com/paladinmaxinc/images/human-support-escalation-31.png\"\n })\n })\n }), \"\\n\", _jsx(Heading, {\n level: \"2\",\n id: \"enable-human-support-notifications\",\n children: \"Enable Human Support Notifications\"\n }), \"\\n\", _jsx(_components.p, {\n children: \"To receive alerts on human support requests, follow the steps below.\"\n }), \"\\n\", _jsx(Heading, {\n level: \"3\",\n id: \"turn-on-alert-modes\",\n children: \"Turn on Alert Modes\"\n }), \"\\n\", _jsxs(_components.ol, {\n children: [\"\\n\", _jsxs(_components.li, {\n children: [\"Go to \", _jsx(_components.strong, {\n children: \"Customizations\"\n }), \" tab on the left navigation bar.\"]\n }), \"\\n\", _jsx(_components.li, {\n children: \"Enable Human Escalation Notifications toggle - This ensures that notifications related to user support requests are activated.\"\n }), \"\\n\", _jsx(_components.li, {\n children: \"Enable Notification Sound - Activate this option if you wish to receive an audible alert along with the notifications.\"\n }), \"\\n\"]\n }), \"\\n\", _jsx(Frame, {\n children: _jsx(ZoomImage, {\n children: _jsx(\"img\", {\n src: \"https://mintlify.s3.us-west-1.amazonaws.com/paladinmaxinc/images/human-support-escalation-32.png\"\n })\n })\n }), \"\\n\", _jsx(Heading, {\n level: \"3\",\n id: \"browser-permissions\",\n children: \"Browser Permissions\"\n }), \"\\n\", _jsx(_components.p, {\n children: \"Each web browser manages permissions for notifications and sounds on a per-website basis. 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Simply start\\ntyping a response in the chat input text box at the bottom of the chat log.\"]\n }), \"\\n\", _jsx(Frame, {\n children: _jsx(ZoomImage, {\n children: _jsx(\"img\", {\n src: \"https://mintlify.s3.us-west-1.amazonaws.com/paladinmaxinc/images/human-support-escalation-28.png\"\n })\n })\n }), \"\\n\", _jsx(_components.p, {\n children: \"As soon as you send the first message, AI Supervisor and all AI Agents will be disabled. You can have a direct conversation with your\\nuser for as long as you’d like. 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