There are several ways to get help with TheraBot:
-
Community Support
-
Direct Support
- Support Portal
- Email: support@therabot.com
- Phone: +1 (555) 123-4567
-
Premium Support
- 24/7 Priority Response
- Dedicated Support Engineer
- Video Call Support
- Custom Solutions
🔑 Authentication Issues
-
Invalid Credentials
- Reset your password
- Check email verification status
- Clear browser cache
-
Two-Factor Authentication
- Verify phone number
- Use backup codes
- Contact support for reset
-
Session Issues
- Clear cookies
- Try incognito mode
- Check browser compatibility
📱 Mobile App Issues
-
App Crashes
- Update to latest version
- Clear app cache
- Reinstall application
-
Sync Problems
- Check internet connection
- Force sync in settings
- Log out and back in
💬 Chat Issues
-
Message Delays
- Check internet speed
- Clear chat cache
- Update app version
-
Missing Messages
- Sync conversations
- Check filters
- Contact support
| Feature | Community | Professional | Enterprise |
|---|---|---|---|
| Community Support | ✅ | ✅ | ✅ |
| Email Support | ❌ | ✅ | ✅ |
| Phone Support | ❌ | ❌ | ✅ |
| Response Time | 48h | 24h | 2h |
| Custom Solutions | ❌ | ❌ | ✅ |
| SLA | ❌ | ✅ | ✅ |
For security-related issues:
- DO NOT create a public issue
- Email: security@therabot.com
- Encrypt using our PGP key
We love hearing your ideas! Please submit feature requests through:
Want to help improve TheraBot?
- Read our Contributing Guide
- Check Good First Issues
- Join our Developer Discord
📝 Document History
| Version | Date | Changes |
|---|---|---|
| 2.1 | 2024-01-15 | Added premium support details |
| 2.0 | 2023-12-01 | Major support doc update |
| 1.0 | 2023-09-15 | Initial support doc |
Last updated: 2024-01-15