[Support] Set Up Customer Support System

[ONEONUORA]

🎯 Objective

Establish customer support infrastructure for handling user inquiries and issues.

📋 Requirements

• Support ticket system
• In-app help center
• FAQ documentation
• Email support
• Live chat (optional)
• Support team training
• Response time SLAs
• Escalation procedures

🔧 Technical Details

• Set up Zendesk, Intercom, or similar
• Create knowledge base articles
• Build FAQ section in app
• Set up support email
• Create support workflows
• Train support team
• Implement ticket routing
• Add support analytics

✅ Acceptance Criteria

• Support system deployed
• FAQ with 20+ articles
• In-app help center functional
• Support email active
• Support team trained
• Response time <24 hours
• Escalation process documented
• Support metrics tracked

Priority: High
Component: Support