[CRITICAL/BILLING FAILURE] Taking Payment Without Providing Service - Paid Account Locked for 4+ Days (Support Ignoring Tickets)

[Chutpazh]

标题

[CRITICAL/BILLING FAILURE] Taking Payment Without Providing Service - Paid Account Locked for 4+ Days (Support Ignoring Tickets)

Describe the critical failure
This is a public escalation regarding a severe billing system failure and unacceptable business practice by Factory/Droid.

Your system has taken my money, confirmed my payments, and yet continues to unlawfully restrict my account to the "Free Tier." My development workflow has been completely paralyzed for 4 days, and your support team has actively ignored all my urgent escalation emails.

Taking a user's money and deliberately refusing to provide the service—while ghosting them—is dangerously close to fraud.

The Financial Facts (Account: chutpazh777@gmail.com)

1. $20 Subscription: PAID IN FULL. (See attached Invoice #CQWSVQ-00006, successfully auto-paid).
2. Previous $47 Balance: CLEARED IN FULL. The previous failed charge was re-run and successfully settled.
3. Current Outstanding Balance: $0.00. Despite having absolutely no outstanding debt and an active paid subscription, your backend is failing to sync this data, and I am still receiving the "Upgrade to a paid plan" blocker in Droid.

Evidence / Screenshots

Expected Behavior & Ultimatum
When a user pays for a service, the service is provided immediately.

Since your email support is acting as a black hole, I am demanding a manual override and sync of my account permissions by an engineer or admin today.

If this is not resolved, or if you attempt to close/delete this issue to hide it from the community without fixing my account, my next immediate step is to file a formal Chargeback dispute for "Service Not Rendered" with my financial institution for all recent transactions, and escalate this deceptive billing practice on X/Twitter and Reddit.

Fix the database sync bug and restore my Paid Tier access immediately.

---

[noah-factory-ai]

Hi, I've responded and addressed your issue in the support thread you've opened. Our apologies for the delay. If you have any further issues please feel free to reach out to me in that thread.