diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/cs.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/cs.dict.itop-change-mgmt-itil.php
index 9a80328084..4063de13ef 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/cs.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/cs.dict.itop-change-mgmt-itil.php
@@ -21,11 +21,11 @@
 	'Menu:SearchChanges' => 'Hledat změny',
 	'Menu:SearchChanges+' => 'Hledat změnové tikety',
 	'Menu:Change:Shortcuts' => 'Odkazy',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Změny čekající na přijetí',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Změny čekající na schválení',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otevřené změny',
 	'Menu:Changes+' => 'Všechny otevřené změny',
 	'Menu:MyChanges' => 'Změny přidělené mně',
diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/da.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/da.dict.itop-change-mgmt-itil.php
index 8213673c3a..45bd47799c 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/da.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/da.dict.itop-change-mgmt-itil.php
@@ -20,11 +20,11 @@
 	'Menu:SearchChanges' => 'Søg efter Changes',
 	'Menu:SearchChanges+' => 'Søg efter Change Tickets',
 	'Menu:Change:Shortcuts' => 'Genveje',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes, som afventer accept',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes, som afventer godkendelse',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Offene Changes',
 	'Menu:Changes+' => 'Alle åbne Changes',
 	'Menu:MyChanges' => 'Mine Changes',
diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/de.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/de.dict.itop-change-mgmt-itil.php
index 5e6a360a4f..2d58ad89a2 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/de.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/de.dict.itop-change-mgmt-itil.php
@@ -19,8 +19,8 @@
 	'Menu:NewChange+' => 'Einen neuen Change erstellen',
 	'Menu:SearchChanges' => 'Suche nach Changes',
 	'Menu:SearchChanges+' => 'Unter den bestehenden Changes suchen',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts' => 'Changes~~',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes, die auf Annahme warten',
 	'Menu:WaitingAcceptance+' => 'Changes, die auf Annahme warten',
 	'Menu:WaitingApproval' => 'Changes, die auf Genehmigung warten',
diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/en.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/en.dict.itop-change-mgmt-itil.php
index 1c7dc2ee2c..4e2c090060 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/en.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/en.dict.itop-change-mgmt-itil.php
@@ -30,16 +30,16 @@
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts' => 'Changes',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes',
 	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status',
 	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
+	'Menu:Changes+' => 'All changes which are not in closed status',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',
diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/en_gb.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/en_gb.dict.itop-change-mgmt-itil.php
index cf7da1ad2a..e9fb0e7b36 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/en_gb.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/en_gb.dict.itop-change-mgmt-itil.php
@@ -30,16 +30,16 @@
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts' => 'Changes~~',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
+	'Menu:Changes+' => 'All changes which are not in closed status',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',
diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/fr.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/fr.dict.itop-change-mgmt-itil.php
index 5b68372228..cc01147ed7 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/fr.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/fr.dict.itop-change-mgmt-itil.php
@@ -18,16 +18,16 @@
 	'Menu:NewChange+' => 'Créer un nouveau ticket de changement',
 	'Menu:SearchChanges' => 'Rechercher des changements',
 	'Menu:SearchChanges+' => 'Rechercher parmi les tickets de changement',
-	'Menu:Change:Shortcuts' => 'Raccourcis',
-	'Menu:Change:Shortcuts+' => '',
-	'Menu:WaitingAcceptance' => 'Changements en attente d\'acceptance',
-	'Menu:WaitingAcceptance+' => 'Changements en attente d\'acceptance',
-	'Menu:WaitingApproval' => 'Changements en attente d\'approbation',
-	'Menu:WaitingApproval+' => 'Changements en attente d\'approbation',
-	'Menu:Changes' => 'Changements ouverts',
-	'Menu:Changes+' => 'Tickets de changement ouverts',
-	'Menu:MyChanges' => 'Mes changements',
-	'Menu:MyChanges+' => 'Tickets de changement qui me sont assignés',
+	'Menu:Change:Shortcuts' => 'Changements',
+	'Menu:Change:Shortcuts+' => 'Raccourcis vers différents groupes de changements',
+	'Menu:WaitingAcceptance' => 'En attente de validation',
+	'Menu:WaitingAcceptance+' => 'Changements à l\'état nouveau, en attente d\'acceptation',
+	'Menu:WaitingApproval' => 'En attente d\'approbation',
+	'Menu:WaitingApproval+' => 'Changements dans l\'état programmé, en attente d\'approbation',
+	'Menu:Changes' => 'En cours',
+	'Menu:Changes+' => 'Tickets de changement qui ne sont pas dans l\'état fermé',
+	'Menu:MyChanges' => 'Qui me sont assignés',
+	'Menu:MyChanges+' => 'Changements ni fermés, ni résolus, dont je suis l\'agent assigné',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changements par catégorie',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Changements par jour',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changements par domaine',
diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/it.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/it.dict.itop-change-mgmt-itil.php
index 4f8a4058f5..8c42fc5489 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/it.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/it.dict.itop-change-mgmt-itil.php
@@ -19,11 +19,11 @@
 	'Menu:SearchChanges' => 'Cerca per cambi',
 	'Menu:SearchChanges+' => 'Cerca i cambi per tickets',
 	'Menu:Change:Shortcuts' => 'Scorciatoie',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Modifiche in attesa di accettazione',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Modifiche in attesa di approvazione',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Modifiche aperte',
 	'Menu:Changes+' => 'Tutte le Modifiche aperte',
 	'Menu:MyChanges' => 'Modifiche assegnate a me',
diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/ja.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/ja.dict.itop-change-mgmt-itil.php
index c5a3994b3b..4e06245c59 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/ja.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/ja.dict.itop-change-mgmt-itil.php
@@ -19,13 +19,13 @@
 	'Menu:SearchChanges' => '変更検索',
 	'Menu:SearchChanges+' => '変更チケット検索',
 	'Menu:Change:Shortcuts' => 'ショートカット',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => '受理待ちの変更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '承認待ちの変更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'オープン状態の変更',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => '担当している変更',
 	'Menu:MyChanges+' => '担当している変更(エージェントとして)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => '最近7日間のカテゴリ別の変更',
diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/nl.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/nl.dict.itop-change-mgmt-itil.php
index 32194c4a4b..74effe4b2c 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/nl.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/nl.dict.itop-change-mgmt-itil.php
@@ -21,11 +21,11 @@
 	'Menu:SearchChanges' => 'Zoek naar changes',
 	'Menu:SearchChanges+' => 'Zoek naar changes',
 	'Menu:Change:Shortcuts' => 'Snelkoppelingen',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes die acceptatie vereisen',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes die goedkeuring vereisen',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
 	'Menu:Changes+' => 'Alle open changes',
 	'Menu:MyChanges' => 'Changes toegewezen aan mij',
diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/pl.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/pl.dict.itop-change-mgmt-itil.php
index 8c569fb579..164d20d42e 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/pl.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/pl.dict.itop-change-mgmt-itil.php
@@ -19,11 +19,11 @@
 	'Menu:SearchChanges' => 'Szukaj zmian',
 	'Menu:SearchChanges+' => 'Szukaj zgłoszeń zmian',
 	'Menu:Change:Shortcuts' => 'Skróty',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Zmiany do akceptacji',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Zmiany do zatwierdzenia',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otwarte zmiany',
 	'Menu:Changes+' => 'Wszystkie otwarte zmiany',
 	'Menu:MyChanges' => 'Zmiany przypisane do mnie',
diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/pt_br.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/pt_br.dict.itop-change-mgmt-itil.php
index 97400b2649..bed6873ff1 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/pt_br.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/pt_br.dict.itop-change-mgmt-itil.php
@@ -19,13 +19,13 @@
 	'Menu:SearchChanges' => 'Pesquisar por mudanças',
 	'Menu:SearchChanges+' => 'Pesquisar por solicitações de mudança',
 	'Menu:Change:Shortcuts' => 'Atalhos',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Mudanças aguardando aceitação',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Mudanças aguardando aprovação',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Mudanças abertas',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Mudanças atribuídas a mim',
 	'Menu:MyChanges+' => 'Mudanças atribuídas a mim (como Agente)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Mudanças por categoria nos últimos 7 dias',
diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/sk.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/sk.dict.itop-change-mgmt-itil.php
index b5d4d30a60..2fcec4dca0 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/sk.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/sk.dict.itop-change-mgmt-itil.php
@@ -23,11 +23,11 @@
 	'Menu:WaitingAcceptance' => 'Zmeny očakávajúce prijatie',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Zmeny očakávajúce schválenie',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otvorené zmeny',
-	'Menu:Changes+' => 'All open changes~~',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Zmeny pridelené mne',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)~~',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)~~',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Zmeny podľa kategórie za posledných 7 dní',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Počet zmien za posledných 7 dní',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Zmeny podľa domény za posledných 7 dní',
diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/tr.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/tr.dict.itop-change-mgmt-itil.php
index 54b48064db..b5eb4276e3 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/tr.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/tr.dict.itop-change-mgmt-itil.php
@@ -20,13 +20,13 @@
 	'Menu:SearchChanges' => 'Değişiklik ara',
 	'Menu:SearchChanges+' => 'Değişiklik isteği ara',
 	'Menu:Change:Shortcuts' => 'Kısayollar',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Kabul bekleyen değişiklik talepleri',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Onay bekleyen değişiklik talepleri',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Açık değişiklikler',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Bana atanan değişiklik istekleri',
 	'Menu:MyChanges+' => 'Bana atanan değişiklik istekleri',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Son 7 gün için kategoriye göre değişiklikler',
diff --git a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/zh_cn.dict.itop-change-mgmt-itil.php b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/zh_cn.dict.itop-change-mgmt-itil.php
index 4e1c7a2012..7ca45e724b 100644
--- a/datamodels/2.x/itop-change-mgmt-itil/dictionaries/zh_cn.dict.itop-change-mgmt-itil.php
+++ b/datamodels/2.x/itop-change-mgmt-itil/dictionaries/zh_cn.dict.itop-change-mgmt-itil.php
@@ -30,11 +30,11 @@
 	'Menu:SearchChanges' => '搜索变更',
 	'Menu:SearchChanges+' => '搜索变更',
 	'Menu:Change:Shortcuts' => '快捷方式',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => '等待审核的变更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '等待批准的变更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => '所有打开的变更',
 	'Menu:Changes+' => '所有打开的变更',
 	'Menu:MyChanges' => '分配给我的变更',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/cs.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/cs.dict.itop-change-mgmt.php
index 63d619c9bc..4a4ce4f063 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/cs.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/cs.dict.itop-change-mgmt.php
@@ -21,11 +21,11 @@
 	'Menu:SearchChanges' => 'Hledat změny',
 	'Menu:SearchChanges+' => 'Hledat změnové tikety',
 	'Menu:Change:Shortcuts' => 'Odkazy',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Změny čekající na přijetí',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Změny čekající na schválení',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otevřené změny',
 	'Menu:Changes+' => 'Všechny otevřené změny',
 	'Menu:MyChanges' => 'Změny přidělené mně',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/da.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/da.dict.itop-change-mgmt.php
index 8ac59adbb6..d101f03a43 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/da.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/da.dict.itop-change-mgmt.php
@@ -20,13 +20,13 @@
 	'Menu:SearchChanges' => 'Søg efter Changes',
 	'Menu:SearchChanges+' => '',
 	'Menu:Change:Shortcuts' => 'Genveje',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes der afventer accept',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes der afventer godkendelse',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Åbne Changes',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Changes tildelt til mig',
 	'Menu:MyChanges+' => '',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes de sidste 7 dage efter kategori',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/de.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/de.dict.itop-change-mgmt.php
index 43104ecf90..febc622617 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/de.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/de.dict.itop-change-mgmt.php
@@ -19,8 +19,8 @@
 	'Menu:NewChange+' => 'Einen neuen Change erstellen',
 	'Menu:SearchChanges' => 'Suche nach Changes',
 	'Menu:SearchChanges+' => 'Unter den bestehenden Changes suchen',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts' => 'Changes~~',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes, die auf Annahme warten',
 	'Menu:WaitingAcceptance+' => 'Changes, die auf Annahme warten',
 	'Menu:WaitingApproval' => 'Changes, die auf Genehmigung warten',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/en.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/en.dict.itop-change-mgmt.php
index d52d479950..ec860f3f02 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/en.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/en.dict.itop-change-mgmt.php
@@ -30,16 +30,16 @@
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
-	'Menu:Change:Shortcuts+' => '',
-	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
+	'Menu:Change:Shortcuts' => 'Changes',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes',
+	'Menu:WaitingAcceptance' => 'Awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
-	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
-	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
-	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:WaitingApproval' => 'Awaiting approval',
+	'Menu:WaitingApproval+' => 'Changes in planned status',
+	'Menu:Changes' => 'Open',
+	'Menu:Changes+' => 'All changes which are not in closed status',
+	'Menu:MyChanges' => 'Assigned to me',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/en_gb.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/en_gb.dict.itop-change-mgmt.php
index 35427ccad6..65e3f2feb4 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/en_gb.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/en_gb.dict.itop-change-mgmt.php
@@ -30,16 +30,16 @@
 	'Menu:NewChange+' => 'Create a new change ticket',
 	'Menu:SearchChanges' => 'Search for changes',
 	'Menu:SearchChanges+' => 'Search for change tickets',
-	'Menu:Change:Shortcuts' => 'Shortcuts',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts' => 'Changes~~',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes awaiting acceptance',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes awaiting approval',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
-	'Menu:Changes+' => 'All open changes',
+	'Menu:Changes+' => 'All changes which are not in closed status',
 	'Menu:MyChanges' => 'Changes assigned to me',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changes by category for the last 7 days',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Number of changes for the last 7 days',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changes by domain for the last 7 days',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/fr.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/fr.dict.itop-change-mgmt.php
index 79a4013d12..dc096246ed 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/fr.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/fr.dict.itop-change-mgmt.php
@@ -18,16 +18,16 @@
 	'Menu:NewChange+' => 'Créer un nouveau ticket de changement',
 	'Menu:SearchChanges' => 'Rechercher des changements',
 	'Menu:SearchChanges+' => 'Rechercher parmi les tickets de changement',
-	'Menu:Change:Shortcuts' => 'Raccourcis',
-	'Menu:Change:Shortcuts+' => '',
-	'Menu:WaitingAcceptance' => 'Changements en attente d\'acceptance',
-	'Menu:WaitingAcceptance+' => 'Changements en attente d\'acceptance',
-	'Menu:WaitingApproval' => 'Changement en attente d\'approbation',
-	'Menu:WaitingApproval+' => 'Changement en attente d\'approbation',
-	'Menu:Changes' => 'Changements ouverts',
-	'Menu:Changes+' => 'Tickets de changement ouverts',
-	'Menu:MyChanges' => 'Mes tickets de changement',
-	'Menu:MyChanges+' => 'Tickets de changement qui me sont assignés',
+	'Menu:Change:Shortcuts' => 'Changements',
+	'Menu:Change:Shortcuts+' => 'Raccourcis vers différents groupes de changements',
+	'Menu:WaitingAcceptance' => 'En attente d\'acceptation',
+	'Menu:WaitingAcceptance+' => 'Changements en attente d\'acceptation',
+	'Menu:WaitingApproval' => 'En attente d\'approbation',
+	'Menu:WaitingApproval+' => 'Changements dans l\'état planifié',
+	'Menu:Changes' => 'En cours',
+	'Menu:Changes+' => 'Tickets de changement qui ne sont pas dans l\'état fermé',
+	'Menu:MyChanges' => 'Qui me sont assignés',
+	'Menu:MyChanges+' => 'Changements non fermés dont je suis l\'agent assigné',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Changements par catégorie',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Changements par jour',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Changements par domaine',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/it.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/it.dict.itop-change-mgmt.php
index 4cf2e12b66..53d72f4388 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/it.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/it.dict.itop-change-mgmt.php
@@ -23,7 +23,7 @@
 	'Menu:WaitingAcceptance' => 'Modifiche in attesa di accettazione',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Modifiche in attesa di approvazione',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Modifiche aperte',
 	'Menu:Changes+' => 'Tutte le Modifiche aperte',
 	'Menu:MyChanges' => 'Modifiche assegnate a me',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/ja.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/ja.dict.itop-change-mgmt.php
index 2cf1eea0e7..1821aca6f4 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/ja.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/ja.dict.itop-change-mgmt.php
@@ -19,13 +19,13 @@
 	'Menu:SearchChanges' => '変更検索',
 	'Menu:SearchChanges+' => '',
 	'Menu:Change:Shortcuts' => 'ショートカット',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => '受け付け待ちの変更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '承認待ちの変更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'オープンな変更',
-	'Menu:Changes+' => '',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => '私に割り当てられた変更',
 	'Menu:MyChanges+' => '',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => '最近7日間のカテゴリ別の変更',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/nl.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/nl.dict.itop-change-mgmt.php
index 6197896a9a..8f2c6bd080 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/nl.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/nl.dict.itop-change-mgmt.php
@@ -21,11 +21,11 @@
 	'Menu:SearchChanges' => 'Zoek naar changes',
 	'Menu:SearchChanges+' => 'Zoek naar changes',
 	'Menu:Change:Shortcuts' => 'Snelkoppelingen',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Changes die acceptatie vereisen',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Changes die goedkeuring vereisen',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Open changes',
 	'Menu:Changes+' => 'Alle open changes',
 	'Menu:MyChanges' => 'Changes toegewezen aan mij',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/pl.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/pl.dict.itop-change-mgmt.php
index 295b5a9b7f..c8c102d60c 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/pl.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/pl.dict.itop-change-mgmt.php
@@ -19,11 +19,11 @@
 	'Menu:SearchChanges' => 'Szukaj zmian',
 	'Menu:SearchChanges+' => 'Szukaj zgłoszeń zmian',
 	'Menu:Change:Shortcuts' => 'Skróty',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Zmiany do akceptacji',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Zmiany do zatwierdzenia',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otwarte zmiany',
 	'Menu:Changes+' => 'Wszystkie otwarte zmiany',
 	'Menu:MyChanges' => 'Zmiany przypisane do mnie',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/pt_br.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/pt_br.dict.itop-change-mgmt.php
index 923e9a82b8..24e9e11738 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/pt_br.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/pt_br.dict.itop-change-mgmt.php
@@ -19,11 +19,11 @@
 	'Menu:SearchChanges' => 'Pesquisar por mudanças',
 	'Menu:SearchChanges+' => 'Pesquisar por solicitações de mudanças',
 	'Menu:Change:Shortcuts' => 'Atalhos',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => 'Mudanças aguardando aceitação',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => 'Mudanças aguardando aprovação',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Mudanças abertas',
 	'Menu:Changes+' => 'Todas as mudanças abertas',
 	'Menu:MyChanges' => 'Mudanças atribuídas a mim',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/sk.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/sk.dict.itop-change-mgmt.php
index 0c2831ce2f..4e1b41ab97 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/sk.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/sk.dict.itop-change-mgmt.php
@@ -23,11 +23,11 @@
 	'Menu:WaitingAcceptance' => 'Zmeny očakávajúce prijatie',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Zmeny očakávajúce schválenie',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Otvorené zmeny',
-	'Menu:Changes+' => 'All open changes~~',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Zmeny pridelené mne',
-	'Menu:MyChanges+' => 'Changes assigned to me (as Agent)~~',
+	'Menu:MyChanges+' => 'Non-closed changes assigned to me (as an Agent)~~',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Zmeny podľa kategórie za posledných 7 dní',
 	'UI-ChangeManagementOverview-Last-7-days' => 'Počet zmien za posledných 7 dní',
 	'UI-ChangeManagementOverview-ChangeByDomain-last-7-days' => 'Zmeny podľa domény za posledných 7 dní',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/tr.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/tr.dict.itop-change-mgmt.php
index e12737655a..06a0549013 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/tr.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/tr.dict.itop-change-mgmt.php
@@ -23,9 +23,9 @@
 	'Menu:WaitingAcceptance' => 'Kabul bekleyen değişiklik talepleri',
 	'Menu:WaitingAcceptance+' => '~~',
 	'Menu:WaitingApproval' => 'Onay bekleyen değişiklik talepleri',
-	'Menu:WaitingApproval+' => '~~',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => 'Açık değişiklikler',
-	'Menu:Changes+' => 'All open changes~~',
+	'Menu:Changes+' => 'All changes which are not in closed status~~',
 	'Menu:MyChanges' => 'Bana atanan değişiklik istekleri',
 	'Menu:MyChanges+' => 'Bana atanan değişiklik istekleri',
 	'UI-ChangeManagementOverview-ChangeByCategory-last-7-days' => 'Son 7 gün için kategoriye göre değişiklikler',
diff --git a/datamodels/2.x/itop-change-mgmt/dictionaries/zh_cn.dict.itop-change-mgmt.php b/datamodels/2.x/itop-change-mgmt/dictionaries/zh_cn.dict.itop-change-mgmt.php
index 7422b88832..8bcf334225 100644
--- a/datamodels/2.x/itop-change-mgmt/dictionaries/zh_cn.dict.itop-change-mgmt.php
+++ b/datamodels/2.x/itop-change-mgmt/dictionaries/zh_cn.dict.itop-change-mgmt.php
@@ -30,11 +30,11 @@
 	'Menu:SearchChanges' => '搜索变更',
 	'Menu:SearchChanges+' => '搜索变更',
 	'Menu:Change:Shortcuts' => '快捷方式',
-	'Menu:Change:Shortcuts+' => '',
+	'Menu:Change:Shortcuts+' => 'Shortcuts to predefined sets of Changes~~',
 	'Menu:WaitingAcceptance' => '等待审核的变更',
 	'Menu:WaitingAcceptance+' => '',
 	'Menu:WaitingApproval' => '等待批准的变更',
-	'Menu:WaitingApproval+' => '',
+	'Menu:WaitingApproval+' => 'Changes in planned status~~',
 	'Menu:Changes' => '所有打开的变更',
 	'Menu:Changes+' => '所有打开的变更',
 	'Menu:MyChanges' => '分配给我的变更',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/cs.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/cs.dict.itop-faq-light.php
index 810e316950..6b3cf34d66 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/cs.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/cs.dict.itop-faq-light.php
@@ -46,10 +46,10 @@
 ]);
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'Správa problémů',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:FAQCategory' => 'Kategorie FAQ',
-	'Menu:FAQCategory+' => '',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQ',
 	'Menu:FAQ+' => 'FAQ - Často kladené dotazy',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/da.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/da.dict.itop-faq-light.php
index b4d675ebcd..95fcd40b89 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/da.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/da.dict.itop-faq-light.php
@@ -45,10 +45,10 @@
 ]);
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:FAQCategory' => 'FAQ-Kategorier',
-	'Menu:FAQCategory+' => '',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQs',
 	'Menu:FAQ+' => '',
 	'Brick:Portal:FAQ:Menu' => 'FAQ~~',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/de.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/de.dict.itop-faq-light.php
index 5185ea4618..a78ab31947 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/de.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/de.dict.itop-faq-light.php
@@ -45,10 +45,10 @@
 ]);
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ-Kategorien',
-	'Menu:FAQCategory+' => '',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQs',
 	'Menu:FAQ+' => '',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/en.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/en.dict.itop-faq-light.php
index 0335f93992..c78b219def 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/en.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/en.dict.itop-faq-light.php
@@ -85,12 +85,12 @@
 ]);
 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ categories',
-	'Menu:FAQCategory+' => 'All FAQ categories',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)',
 	'Menu:FAQ' => 'FAQs',
-	'Menu:FAQ+' => 'All FAQs',
+	'Menu:FAQ+' => 'All Frequently Asked Questions',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',
 	'Brick:Portal:FAQ:Title' => 'Frequently Asked Questions',
 	'Brick:Portal:FAQ:Title+' => '<p>In a hurry?</p><p>Check out the list of most common questions and (maybe) find the expected answer right away.</p>',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/en_gb.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/en_gb.dict.itop-faq-light.php
index 39fea55a85..fd1415cae1 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/en_gb.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/en_gb.dict.itop-faq-light.php
@@ -85,12 +85,12 @@
 ]);
 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ categories',
-	'Menu:FAQCategory+' => 'All FAQ categories',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)',
 	'Menu:FAQ' => 'FAQs',
-	'Menu:FAQ+' => 'All FAQs',
+	'Menu:FAQ+' => 'All Frequently Asked Questions',
 	'Brick:Portal:FAQ:Menu' => 'FAQ',
 	'Brick:Portal:FAQ:Title' => 'Frequently Asked Questions',
 	'Brick:Portal:FAQ:Title+' => '<p>In a hurry?</p><p>Check out the list of most common questions and (maybe) find the expected answer right away.</p>',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/es_cr.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/es_cr.dict.itop-faq-light.php
index 9de92593f8..3a1d9cbb48 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/es_cr.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/es_cr.dict.itop-faq-light.php
@@ -42,7 +42,7 @@
 ]);
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'GestAdministraciónión de problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Acceso Rápido',
 	'Menu:FAQCategory' => 'Categorías de FAQ',
 	'Menu:FAQCategory+' => 'Categorías FAQ',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/fr.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/fr.dict.itop-faq-light.php
index 717cb25bce..bb64aaaf92 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/fr.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/fr.dict.itop-faq-light.php
@@ -36,7 +36,7 @@
 
 Dict::Add('FR FR', 'French', 'Français', [
 	'Class:FAQCategory' => 'Catégorie de FAQ',
-	'Class:FAQCategory+' => 'Typologie. Segmentation des Questions fréquement posées (FAQ)',
+	'Class:FAQCategory+' => 'Segmentation de la Foire Aux Questions (FAQ)',
 	'Class:FAQCategory/Attribute:name' => 'Nom',
 	'Class:FAQCategory/Attribute:name+' => '',
 	'Class:FAQCategory/Attribute:faq_list' => 'FAQs',
@@ -50,7 +50,7 @@
 ]);
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:ProblemManagement' => 'Gestion des problèmes',
-	'Menu:ProblemManagement+' => 'Gestion des problèmes',
+	'Menu:ProblemManagement+' => 'Un processus ITIL qui identifie la cause des incidents répétitifs, documente les Erreurs connues et les FAQs, afin de réduire la charge de travail du heldesk',
 	'Menu:Problem:Shortcuts' => 'Raccourcis',
 	'Menu:FAQCategory' => 'Catégories de FAQ',
 	'Menu:FAQCategory+' => 'Toutes les catégories de FAQ',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/hu.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/hu.dict.itop-faq-light.php
index da6880f561..2f4ce9ce6c 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/hu.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/hu.dict.itop-faq-light.php
@@ -44,7 +44,7 @@
 ]);
 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Gyorsgombok',
 	'Menu:FAQCategory' => 'Tudástár kategória',
 	'Menu:FAQCategory+' => 'Tudástár kategóriák',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/it.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/it.dict.itop-faq-light.php
index ba67e67684..48de6e783e 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/it.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/it.dict.itop-faq-light.php
@@ -44,7 +44,7 @@
 ]);
 Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:ProblemManagement' => 'Gestione dei problemi',
-	'Menu:ProblemManagement+' => 'Gestione dei problemi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Scorciatoia',
 	'Menu:FAQCategory' => 'Categoria FAQ',
 	'Menu:FAQCategory+' => 'Tutte le categorie FAQ',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/ja.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/ja.dict.itop-faq-light.php
index 1be2bc35ae..85054a5ec6 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/ja.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/ja.dict.itop-faq-light.php
@@ -44,7 +44,7 @@
 ]);
 Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:ProblemManagement' => '問題管理',
-	'Menu:ProblemManagement+' => '問題管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'ショートカット',
 	'Menu:FAQCategory' => 'FAQカテゴリ',
 	'Menu:FAQCategory+' => '全てのFAQカテゴリ',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/nl.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/nl.dict.itop-faq-light.php
index b32956b88d..ea94fd1a97 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/nl.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/nl.dict.itop-faq-light.php
@@ -46,7 +46,7 @@
 ]);
 Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:ProblemManagement' => 'Probleem Management',
-	'Menu:ProblemManagement+' => 'Probleem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Snelkoppelingen',
 	'Menu:FAQCategory' => 'FAQ-categorieën',
 	'Menu:FAQCategory+' => 'Alle FAQ-categorieën',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/pl.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/pl.dict.itop-faq-light.php
index 075070bf94..3c0fa3712c 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/pl.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/pl.dict.itop-faq-light.php
@@ -44,7 +44,7 @@
 ]);
 Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:ProblemManagement' => 'Zarządzanie problemami',
-	'Menu:ProblemManagement+' => 'Zarządzanie problemami',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Skróty',
 	'Menu:FAQCategory' => 'Kategorie pytań FAQ',
 	'Menu:FAQCategory+' => 'Wszystkie kategorie pytań FAQ',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/pt_br.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/pt_br.dict.itop-faq-light.php
index 7d125c0cf3..fa687b3c0c 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/pt_br.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/pt_br.dict.itop-faq-light.php
@@ -44,7 +44,7 @@
 ]);
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:ProblemManagement' => 'Gerencimento de problemas',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Atalhos',
 	'Menu:FAQCategory' => 'Categorias de FAQ',
 	'Menu:FAQCategory+' => 'Lista de Categorias de FAQ',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/ru.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/ru.dict.itop-faq-light.php
index fa4f51731a..08d54af8cc 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/ru.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/ru.dict.itop-faq-light.php
@@ -45,7 +45,7 @@
 ]);
 Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:ProblemManagement' => 'Управление проблемами',
-	'Menu:ProblemManagement+' => 'Управление проблемами',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Ярлыки',
 	'Menu:FAQCategory' => 'Категории FAQ',
 	'Menu:FAQCategory+' => 'Категории FAQ',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/sk.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/sk.dict.itop-faq-light.php
index 84ac7470ef..91e77ac901 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/sk.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/sk.dict.itop-faq-light.php
@@ -44,12 +44,12 @@
 ]);
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:ProblemManagement' => 'Problem management~~',
-	'Menu:ProblemManagement+' => 'Problem management~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts~~',
 	'Menu:FAQCategory' => 'FAQ categories~~',
-	'Menu:FAQCategory+' => 'All FAQ categories~~',
+	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
 	'Menu:FAQ' => 'FAQs~~',
-	'Menu:FAQ+' => 'All FAQs~~',
+	'Menu:FAQ+' => 'All Frequently Asked Questions~~',
 	'Brick:Portal:FAQ:Menu' => 'FAQ~~',
 	'Brick:Portal:FAQ:Title' => 'Frequently Asked Questions~~',
 	'Brick:Portal:FAQ:Title+' => '<p>In a hurry?</p><p>Check out the list of most common questions and (maybe) find the expected answer right away.</p>~~',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/tr.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/tr.dict.itop-faq-light.php
index 04714267f8..30cf5abc70 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/tr.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/tr.dict.itop-faq-light.php
@@ -45,7 +45,7 @@
 ]);
 Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:ProblemManagement' => 'Problem yönetimi',
-	'Menu:ProblemManagement+' => 'Problem yönetimi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Kısayollar',
 	'Menu:FAQCategory' => 'SSS kategorileri',
 	'Menu:FAQCategory+' => 'Tüm SSS kategorileri',
diff --git a/datamodels/2.x/itop-faq-light/dictionaries/zh_cn.dict.itop-faq-light.php b/datamodels/2.x/itop-faq-light/dictionaries/zh_cn.dict.itop-faq-light.php
index 22f187e0fe..abd56cdc91 100644
--- a/datamodels/2.x/itop-faq-light/dictionaries/zh_cn.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/zh_cn.dict.itop-faq-light.php
@@ -80,7 +80,7 @@
 ]);
 Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:ProblemManagement' => '问题管理',
-	'Menu:ProblemManagement+' => '问题管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => '快捷方式',
 	'Menu:FAQCategory' => 'FAQ 类别',
 	'Menu:FAQCategory+' => '所有 FAQ 类别',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml b/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
index 3be94a74b2..ba845d6a1a 100755
--- a/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
+++ b/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
@@ -1819,6 +1819,13 @@
       <do_search>1</do_search>
       <auto_reload>fast</auto_reload>
     </menu>
+    <menu id="Incident:MySupportIncidents" xsi:type="OQLMenuNode" _delta="define">
+      <rank>3</rank>
+      <parent>Incident:Shortcuts</parent>
+      <oql><![CDATA[SELECT Incident WHERE caller_id = :current_contact_id AND status NOT IN ("closed")]]></oql>
+      <do_search/>
+      <auto_reload>fast</auto_reload>
+    </menu>
   </menus>
   <user_rights>
     <profiles>
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/cs.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/cs.dict.itop-incident-mgmt-itil.php
index 76bc0a7987..c4262b0cab 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/cs.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/cs.dict.itop-incident-mgmt-itil.php
@@ -25,6 +25,8 @@
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incidenty přidělené mně',
 	'Menu:Incident:MyIncidents+' => 'Incidenty přidělené mně (jako řešiteli)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eskalované incidenty',
 	'Menu:Incident:EscalatedIncidents+' => 'Eskalované incidenty',
 	'Menu:Incident:OpenIncidents' => 'Všechny otevřené incidenty',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php
index 031a1399e7..dd180a3c8c 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php
@@ -24,10 +24,12 @@
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Mine Incidents',
 	'Menu:Incident:MyIncidents+' => '',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eskalerede Incidents',
-	'Menu:Incident:EscalatedIncidents+' => '',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
 	'Menu:Incident:OpenIncidents' => 'Alle åbne Incidents',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents de sidste 14 dage efter prioritet',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Antal Incidents de sidste 14 dage',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Åbne Incidents efter status',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php
index 091690a371..23d2edc47c 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php
@@ -20,10 +20,12 @@
 	'Menu:NewIncident+' => 'Einen neuen Incident dokumentieren',
 	'Menu:SearchIncidents' => 'Nach Incidents suchen',
 	'Menu:SearchIncidents+' => 'Suche nach einem bestehendem Incident',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Mir zugewiesene Incidents',
 	'Menu:Incident:MyIncidents+' => 'Incidents die mir als Bearbeiter zugewiesen sind',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eskalierte Incidents',
 	'Menu:Incident:EscalatedIncidents+' => 'Incidents die eskaliert sind',
 	'Menu:Incident:OpenIncidents' => 'Alle offenen Incidents',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php
index 2966031a09..be81307f17 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php
@@ -31,14 +31,16 @@
 	'Menu:NewIncident+' => 'Create a new incident ticket',
 	'Menu:SearchIncidents' => 'Search for incidents',
 	'Menu:SearchIncidents+' => 'Search for incident tickets',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
-	'Menu:Incident:EscalatedIncidents+' => '',
-	'Menu:Incident:OpenIncidents' => 'All open incidents',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:MyIncidents' => 'Assigned to me',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag',
+	'Menu:Incident:OpenIncidents' => 'Open',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status',
@@ -132,7 +134,7 @@
 	'Class:Incident/Attribute:servicesubcategory_name' => 'Service subcategory name',
 	'Class:Incident/Attribute:servicesubcategory_name+' => '',
 	'Class:Incident/Attribute:escalation_flag' => 'Hot Flag',
-	'Class:Incident/Attribute:escalation_flag+' => '',
+	'Class:Incident/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Under escalation" menu',
 	'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
 	'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
 	'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php
index 88e786cca8..502dfec58b 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php
@@ -31,14 +31,16 @@
 	'Menu:NewIncident+' => 'Create a new incident ticket',
 	'Menu:SearchIncidents' => 'Search for incidents',
 	'Menu:SearchIncidents+' => 'Search for incident tickets',
-	'Menu:Incident:Shortcuts' => 'Shortcuts',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
-	'Menu:Incident:EscalatedIncidents+' => '',
-	'Menu:Incident:OpenIncidents' => 'All open incidents',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:MyIncidents' => 'Assigned to me',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag',
+	'Menu:Incident:OpenIncidents' => 'Open',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/es_cr.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/es_cr.dict.itop-incident-mgmt-itil.php
index 6c73d2d367..034b40fc76 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/es_cr.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/es_cr.dict.itop-incident-mgmt-itil.php
@@ -21,6 +21,8 @@
 	'Menu:Incident:Shortcuts+' => 'Accesos Rápidos',
 	'Menu:Incident:MyIncidents' => 'Incidentes Asignados a Mí',
 	'Menu:Incident:MyIncidents+' => 'Incidentes Asignados a Mí (como Analista)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Incidentes Escalados',
 	'Menu:Incident:EscalatedIncidents+' => 'Incidentes Escalados',
 	'Menu:Incident:OpenIncidents' => 'Incidentes Abiertos',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php
index c7672c7027..ef53dc2fa4 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php
@@ -19,13 +19,15 @@
 	'Menu:NewIncident+' => 'Créer un nouveau ticket d\'incident',
 	'Menu:SearchIncidents' => 'Rechercher des incidents',
 	'Menu:SearchIncidents+' => 'Rechercher parmi les tickets d\'incidents',
-	'Menu:Incident:Shortcuts' => 'Raccourcis',
+	'Menu:Incident:Shortcuts' => 'Incidents',
 	'Menu:Incident:Shortcuts+' => '',
-	'Menu:Incident:MyIncidents' => 'Mes incidents',
-	'Menu:Incident:MyIncidents+' => 'Tickets d\'incident qui me sont assignés',
-	'Menu:Incident:EscalatedIncidents' => 'Incidents en cours d\'escalade',
-	'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade',
-	'Menu:Incident:OpenIncidents' => 'Incidents ouverts',
+	'Menu:Incident:MyIncidents' => 'Qui me sont assignés',
+	'Menu:Incident:MyIncidents+' => 'Les tickets d\'incident en cours qui me sont assignés',
+	'Menu:Incident:MySupportIncidents' => 'Que j\'ai déclarés',
+	'Menu:Incident:MySupportIncidents+' => 'Les incidents en cours dont je suis le demandeur',
+	'Menu:Incident:EscalatedIncidents' => 'En escalade',
+	'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade ou à surveiller',
+	'Menu:Incident:OpenIncidents' => 'En cours',
 	'Menu:Incident:OpenIncidents+' => 'Tous les tickets d\'incident ouverts',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents des 14 derniers jours par priorité',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Incidents des 14 derniers jours',
@@ -120,7 +122,7 @@
 	'Class:Incident/Attribute:servicesubcategory_name' => 'Nom Sous-catégorie de service',
 	'Class:Incident/Attribute:servicesubcategory_name+' => '',
 	'Class:Incident/Attribute:escalation_flag' => 'Ticket à surveiller',
-	'Class:Incident/Attribute:escalation_flag+' => '',
+	'Class:Incident/Attribute:escalation_flag+' => 'Ce Ticket sera ajouté au menu des incidents en cours d\'escalade',
 	'Class:Incident/Attribute:escalation_flag/Value:no' => 'Non',
 	'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
 	'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Oui',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/hu.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/hu.dict.itop-incident-mgmt-itil.php
index dd81d9011e..bc5bedae17 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/hu.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/hu.dict.itop-incident-mgmt-itil.php
@@ -23,6 +23,8 @@
 	'Menu:Incident:Shortcuts+' => 'Gyorselérés gombok',
 	'Menu:Incident:MyIncidents' => 'Hozzám rendelt incidensek',
 	'Menu:Incident:MyIncidents+' => 'Hozzám rendelt incidensek (ügyintézőként)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Eszkalált incidensek',
 	'Menu:Incident:EscalatedIncidents+' => 'Eszkalált incidensek',
 	'Menu:Incident:OpenIncidents' => 'Nyitott incidensek',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php
index b934088428..10e866c8c1 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php
@@ -23,6 +23,8 @@
 	'Menu:Incident:Shortcuts+' => '~~',
 	'Menu:Incident:MyIncidents' => 'Incidenti assegnati a me',
 	'Menu:Incident:MyIncidents+' => 'Incidenti assegnati a me (come agente)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Evoluzione Incidente',
 	'Menu:Incident:EscalatedIncidents+' => 'Evoluzione Incidente',
 	'Menu:Incident:OpenIncidents' => 'Tutti gli incidenti aperti',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ja.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ja.dict.itop-incident-mgmt-itil.php
index 0c0c6b96b6..7f8cfff2a0 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ja.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ja.dict.itop-incident-mgmt-itil.php
@@ -23,6 +23,8 @@
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => '担当しているインシデント',
 	'Menu:Incident:MyIncidents+' => '担当しているインシデント(エージェント)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'エスカレーションされたインシデント',
 	'Menu:Incident:EscalatedIncidents+' => 'エスカレーションされたインシデント',
 	'Menu:Incident:OpenIncidents' => '全オープンインシデント',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/nl.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/nl.dict.itop-incident-mgmt-itil.php
index bd351272cf..7abd0e3e47 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/nl.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/nl.dict.itop-incident-mgmt-itil.php
@@ -25,6 +25,8 @@
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incidenten toegewezen aan mij',
 	'Menu:Incident:MyIncidents+' => 'Incidenten toegewezen aan mij (als Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Geëscaleerde incidenten',
 	'Menu:Incident:EscalatedIncidents+' => 'Geëscaleerde incidenten',
 	'Menu:Incident:OpenIncidents' => 'Alle open incidenten',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pl.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pl.dict.itop-incident-mgmt-itil.php
index 3434770bd6..db70d9b79f 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pl.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pl.dict.itop-incident-mgmt-itil.php
@@ -23,6 +23,8 @@
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incydenty przypisane do mnie',
 	'Menu:Incident:MyIncidents+' => 'Incydenty przypisane do mnie (jako Agent)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Pilne incydenty',
 	'Menu:Incident:EscalatedIncidents+' => 'Pilne incydenty',
 	'Menu:Incident:OpenIncidents' => 'Wszystkie otwarte incydenty',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php
index 17de989a0d..edd8a9b671 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php
@@ -23,10 +23,12 @@
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => 'Incidentes atribuídos para mim',
 	'Menu:Incident:MyIncidents+' => 'Incidentes atribuídos para mim (como Agente)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Incidentes escalonados',
-	'Menu:Incident:EscalatedIncidents+' => '',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
 	'Menu:Incident:OpenIncidents' => 'Todos os incidentes abertos',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidentes abertos por status',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ru.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ru.dict.itop-incident-mgmt-itil.php
index cf0ca9864c..c16ba6573a 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ru.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ru.dict.itop-incident-mgmt-itil.php
@@ -24,6 +24,8 @@
 	'Menu:Incident:Shortcuts+' => 'Ярлыки',
 	'Menu:Incident:MyIncidents' => 'Назначенные мне',
 	'Menu:Incident:MyIncidents+' => 'Инциденты, назначенные мне (в качестве агента)',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => 'Эскалированные',
 	'Menu:Incident:EscalatedIncidents+' => 'Эскалированные инциденты',
 	'Menu:Incident:OpenIncidents' => 'Открытые',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php
index 13921ce378..e4827005ea 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php
@@ -19,14 +19,16 @@
 	'Menu:NewIncident+' => 'Create a new incident ticket~~',
 	'Menu:SearchIncidents' => 'Search for incidents~~',
 	'Menu:SearchIncidents+' => 'Search for incident tickets~~',
-	'Menu:Incident:Shortcuts' => 'Shortcuts~~',
+	'Menu:Incident:Shortcuts' => 'Incidents~~',
 	'Menu:Incident:Shortcuts+' => '~~',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
-	'Menu:Incident:EscalatedIncidents+' => '~~',
-	'Menu:Incident:OpenIncidents' => 'All open incidents~~',
-	'Menu:Incident:OpenIncidents+' => '~~',
+	'Menu:Incident:MyIncidents' => 'Assigned to me~~',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)~~',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation~~',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
+	'Menu:Incident:OpenIncidents' => 'Open~~',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php
index 32f825f390..0498cda249 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php
@@ -19,14 +19,16 @@
 	'Menu:NewIncident+' => 'Create a new incident ticket~~',
 	'Menu:SearchIncidents' => 'Search for incidents~~',
 	'Menu:SearchIncidents+' => 'Search for incident tickets~~',
-	'Menu:Incident:Shortcuts' => 'Shortcuts~~',
+	'Menu:Incident:Shortcuts' => 'Incidents~~',
 	'Menu:Incident:Shortcuts+' => '~~',
-	'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
-	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
-	'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
-	'Menu:Incident:EscalatedIncidents+' => '',
-	'Menu:Incident:OpenIncidents' => 'All open incidents~~',
-	'Menu:Incident:OpenIncidents+' => '',
+	'Menu:Incident:MyIncidents' => 'Assigned to me~~',
+	'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as an Agent)~~',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
+	'Menu:Incident:EscalatedIncidents' => 'Under escalation~~',
+	'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or hot flag~~',
+	'Menu:Incident:OpenIncidents' => 'Open~~',
+	'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
 	'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
 	'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
 	'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',
diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/zh_cn.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/zh_cn.dict.itop-incident-mgmt-itil.php
index 3fb0d9b570..09b361ef3e 100644
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/zh_cn.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/zh_cn.dict.itop-incident-mgmt-itil.php
@@ -34,6 +34,8 @@
 	'Menu:Incident:Shortcuts+' => '',
 	'Menu:Incident:MyIncidents' => '分配给我的事件',
 	'Menu:Incident:MyIncidents+' => '分配给我的事件',
+	'Menu:Incident:MySupportIncidents' => 'Reported by me~~',
+	'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
 	'Menu:Incident:EscalatedIncidents' => '已升级的事件',
 	'Menu:Incident:EscalatedIncidents+' => '已升级的事件',
 	'Menu:Incident:OpenIncidents' => '所有打开的事件',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/cs.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/cs.dict.itop-knownerror-mgmt.php
index 64af20b65d..debc6cf85b 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/cs.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/cs.dict.itop-knownerror-mgmt.php
@@ -99,7 +99,7 @@
 
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'Správa problémů',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:NewError' => 'Nová známá chyba',
 	'Menu:NewError+' => 'Vytvoření nové známé chyby',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/da.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/da.dict.itop-knownerror-mgmt.php
index 485304cf14..5ac9627c40 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/da.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/da.dict.itop-knownerror-mgmt.php
@@ -98,7 +98,7 @@
 
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:NewError' => 'Ny kendt fejl',
 	'Menu:NewError+' => '',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/de.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/de.dict.itop-knownerror-mgmt.php
index 87137e6fda..8aca89a530 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/de.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/de.dict.itop-knownerror-mgmt.php
@@ -98,7 +98,7 @@
 
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'Neuer Known Error',
 	'Menu:NewError+' => 'Neuen Known Error dokumentieren',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/en.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/en.dict.itop-knownerror-mgmt.php
index 1a73802a9b..7e4fab1d7a 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/en.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/en.dict.itop-knownerror-mgmt.php
@@ -138,7 +138,7 @@
 
 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'New known error',
 	'Menu:NewError+' => 'Creation of a new known error',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/en_gb.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/en_gb.dict.itop-knownerror-mgmt.php
index 633a2b2cdd..12d535b784 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/en_gb.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/en_gb.dict.itop-knownerror-mgmt.php
@@ -138,7 +138,7 @@
 
 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'New known error',
 	'Menu:NewError+' => 'Creation of a new known error',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/es_cr.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/es_cr.dict.itop-knownerror-mgmt.php
index 9196aecc52..bd676e12ee 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/es_cr.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/es_cr.dict.itop-knownerror-mgmt.php
@@ -95,7 +95,7 @@
 
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'GestAdministraciónión de problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Acceso Rápido',
 	'Menu:NewError' => 'Nuevo Error Conocido',
 	'Menu:NewError+' => 'Nuevo Error Conocido',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/fr.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/fr.dict.itop-knownerror-mgmt.php
index 3571cd9f69..bf4821f3c3 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/fr.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/fr.dict.itop-knownerror-mgmt.php
@@ -97,7 +97,7 @@
 
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:ProblemManagement' => 'Gestion des problèmes',
-	'Menu:ProblemManagement+' => 'Gestion des problèmes',
+	'Menu:ProblemManagement+' => 'Un processus ITIL qui identifie la cause des incidents répétitifs, documente les Erreurs connues et les FAQs, afin de réduire la charge de travail du heldesk',
 	'Menu:Problem:Shortcuts' => 'Raccourcis',
 	'Menu:NewError' => 'Nouvelle erreur connue',
 	'Menu:NewError+' => 'Créer une erreur connue',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/hu.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/hu.dict.itop-knownerror-mgmt.php
index 92cd049287..81b0ff8fe4 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/hu.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/hu.dict.itop-knownerror-mgmt.php
@@ -97,7 +97,7 @@
 
 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Gyorsgomb',
 	'Menu:NewError' => 'Új ismert hiba',
 	'Menu:NewError+' => '',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/it.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/it.dict.itop-knownerror-mgmt.php
index aa90eb1448..4ddff22190 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/it.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/it.dict.itop-knownerror-mgmt.php
@@ -97,7 +97,7 @@
 
 Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:ProblemManagement' => 'Gestione dei problemi',
-	'Menu:ProblemManagement+' => 'Gestione dei problemi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Scorciatoia',
 	'Menu:NewError' => 'Nuovo errore conosciuto',
 	'Menu:NewError+' => 'Creazione di un nuovo errore conosciuto',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/ja.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/ja.dict.itop-knownerror-mgmt.php
index bffb30f7b2..a3239001a8 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/ja.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/ja.dict.itop-knownerror-mgmt.php
@@ -97,7 +97,7 @@
 
 Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:ProblemManagement' => '問題管理',
-	'Menu:ProblemManagement+' => '問題管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'ショートカット',
 	'Menu:NewError' => '新規既知のエラー',
 	'Menu:NewError+' => '新規既知のエラーの作成',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/nl.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/nl.dict.itop-knownerror-mgmt.php
index 1d0101db0e..c54592957f 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/nl.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/nl.dict.itop-knownerror-mgmt.php
@@ -99,7 +99,7 @@
 
 Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:ProblemManagement' => 'Probleem Management',
-	'Menu:ProblemManagement+' => 'Probleem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Snelkoppelingen',
 	'Menu:NewError' => 'Nieuwe gekende fout',
 	'Menu:NewError+' => 'Maak een nieuwe gekende fout aan',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/pl.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/pl.dict.itop-knownerror-mgmt.php
index 6ee6fa2538..a443b33767 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/pl.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/pl.dict.itop-knownerror-mgmt.php
@@ -97,7 +97,7 @@
 
 Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:ProblemManagement' => 'Zarządzanie problemami',
-	'Menu:ProblemManagement+' => 'Zarządzanie problemami',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Skróty',
 	'Menu:NewError' => 'Nowy znany błąd',
 	'Menu:NewError+' => 'Utworzenie nowego znanego błędu',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/pt_br.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/pt_br.dict.itop-knownerror-mgmt.php
index ee0c8eb65f..d88d6aae53 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/pt_br.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/pt_br.dict.itop-knownerror-mgmt.php
@@ -97,7 +97,7 @@
 
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:ProblemManagement' => 'Gerenciamento de Problemas',
-	'Menu:ProblemManagement+' => 'Lista de Gerenciamento de Problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Atalhos',
 	'Menu:NewError' => 'Novo erro conhecido',
 	'Menu:NewError+' => '',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/ru.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/ru.dict.itop-knownerror-mgmt.php
index baf7de10b2..d88cceac89 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/ru.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/ru.dict.itop-knownerror-mgmt.php
@@ -98,7 +98,7 @@
 
 Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:ProblemManagement' => 'Управление проблемами',
-	'Menu:ProblemManagement+' => 'Управление проблемами',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Ярлыки',
 	'Menu:NewError' => 'Новая известная ошибка',
 	'Menu:NewError+' => 'Создать новую известную ошибку',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/sk.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/sk.dict.itop-knownerror-mgmt.php
index a2582f6f1d..a5a54c9e63 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/sk.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/sk.dict.itop-knownerror-mgmt.php
@@ -97,7 +97,7 @@
 
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:ProblemManagement' => 'Problem Management~~',
-	'Menu:ProblemManagement+' => 'Problem Management~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts~~',
 	'Menu:NewError' => 'New known error~~',
 	'Menu:NewError+' => 'Creation of a new known error~~',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/tr.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/tr.dict.itop-knownerror-mgmt.php
index 03c1540578..f2c8554d1c 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/tr.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/tr.dict.itop-knownerror-mgmt.php
@@ -98,7 +98,7 @@
 
 Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:ProblemManagement' => 'Problem Yönetimi',
-	'Menu:ProblemManagement+' => 'Problem Yönetimi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Kısayollar',
 	'Menu:NewError' => 'Yeni bilinen hata',
 	'Menu:NewError+' => 'Yeni bilinen hata yatarımı',
diff --git a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/zh_cn.dict.itop-knownerror-mgmt.php b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/zh_cn.dict.itop-knownerror-mgmt.php
index 514b8f71fc..5154be83b9 100644
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/zh_cn.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/zh_cn.dict.itop-knownerror-mgmt.php
@@ -133,7 +133,7 @@
 
 Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:ProblemManagement' => '问题管理',
-	'Menu:ProblemManagement+' => '问题管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => '快捷方式',
 	'Menu:NewError' => '新建已知问题',
 	'Menu:NewError+' => '新建已知问题',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/cs.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/cs.dict.itop-problem-mgmt.php
index c762bcf3ff..e91451169e 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/cs.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/cs.dict.itop-problem-mgmt.php
@@ -14,18 +14,18 @@
  */
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'Správa problémů',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Přehled',
 	'Menu:Problem:Overview+' => 'Přehled',
 	'Menu:NewProblem' => 'Nový problém',
-	'Menu:NewProblem+' => 'Nový problém',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Hledat problémy',
 	'Menu:SearchProblems+' => 'Hledat problémy',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:Problem:MyProblems' => 'Mé problémy',
-	'Menu:Problem:MyProblems+' => 'Mé problémy',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Všechny otevřené problémy',
-	'Menu:Problem:OpenProblems+' => 'Všechny otevřené problémy',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problémy podle služby',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problémy podle služby',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problémy podle priority',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/da.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/da.dict.itop-problem-mgmt.php
index 271e3dcdd7..59728b97f4 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/da.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/da.dict.itop-problem-mgmt.php
@@ -13,18 +13,18 @@
  */
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'Problem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Oversigt',
 	'Menu:Problem:Overview+' => 'Oversigt',
 	'Menu:NewProblem' => 'Nyt Problem',
-	'Menu:NewProblem+' => 'Nyt Problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Søg efter problem',
 	'Menu:SearchProblems+' => 'Søg efter problem',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:Problem:MyProblems' => 'Mine Problemer',
-	'Menu:Problem:MyProblems+' => 'Mine Problemer',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Alle uløste problemer',
-	'Menu:Problem:OpenProblems+' => 'Alle uløste problemer',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemer efter ydelse',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemer efter ydelse',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemer efter prioritet',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/de.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/de.dict.itop-problem-mgmt.php
index 5138bd64b6..3ef01e3627 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/de.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/de.dict.itop-problem-mgmt.php
@@ -13,16 +13,16 @@
  */
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Übersicht',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Neues Problem',
-	'Menu:NewProblem+' => '',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Nach Problemen suchen',
 	'Menu:SearchProblems+' => '',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:Problem:MyProblems' => 'Meine Probleme',
-	'Menu:Problem:MyProblems+' => '',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Alle offenen Probleme',
 	'Menu:Problem:OpenProblems+' => 'Alle offenen (noch nicht geschlossenen) Probleme',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Probleme nach Service',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php
index 38a6859ff7..70b3c5199c 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php
@@ -49,18 +49,18 @@
 
 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload',
 	'Menu:Problem:Overview' => 'Overview',
 	'Menu:Problem:Overview+' => 'Overview',
 	'Menu:NewProblem' => 'New problem',
-	'Menu:NewProblem+' => 'New problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket',
 	'Menu:SearchProblems' => 'Search for problems',
-	'Menu:SearchProblems+' => 'Search for problems',
+	'Menu:SearchProblems+' => 'Search for problems tickets',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:Problem:MyProblems' => 'My problems',
-	'Menu:Problem:MyProblems+' => 'My problems',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed',
 	'Menu:Problem:OpenProblems' => 'All open problems',
-	'Menu:Problem:OpenProblems+' => 'All open problems',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problems by priority',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/en_gb.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/en_gb.dict.itop-problem-mgmt.php
index fb3a7b9cf6..8f2c6a55fc 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/en_gb.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/en_gb.dict.itop-problem-mgmt.php
@@ -49,18 +49,18 @@
 
 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'Problem management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Overview',
 	'Menu:Problem:Overview+' => 'Overview',
 	'Menu:NewProblem' => 'New problem',
-	'Menu:NewProblem+' => 'New problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Search for problems',
-	'Menu:SearchProblems+' => 'Search for problems',
+	'Menu:SearchProblems+' => 'Search for problems tickets',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:Problem:MyProblems' => 'My problems',
-	'Menu:Problem:MyProblems+' => 'My problems',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed',
 	'Menu:Problem:OpenProblems' => 'All open problems',
-	'Menu:Problem:OpenProblems+' => 'All open problems',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problems by priority',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/es_cr.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/es_cr.dict.itop-problem-mgmt.php
index a8f27c2a5a..d4a0905154 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/es_cr.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/es_cr.dict.itop-problem-mgmt.php
@@ -10,18 +10,18 @@
  */
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'Administración de Problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Resumen de problemas',
 	'Menu:Problem:Overview+' => 'Resumen de problemas',
 	'Menu:NewProblem' => 'Nuevo problema',
-	'Menu:NewProblem+' => 'Nuevo problema',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Búsqueda de problemas',
 	'Menu:SearchProblems+' => 'Búsqueda de problemas',
 	'Menu:Problem:Shortcuts' => 'Acceso rápido',
 	'Menu:Problem:MyProblems' => 'Problemas asignados a Mí',
-	'Menu:Problem:MyProblems+' => 'Problemas asignados a Mí',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Problemas abiertos',
-	'Menu:Problem:OpenProblems+' => 'Problemas abiertos',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemas por Servicio',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemas por Servicio',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemas por Prioridad',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/fr.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/fr.dict.itop-problem-mgmt.php
index 6727ac5f9a..d31540f886 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/fr.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/fr.dict.itop-problem-mgmt.php
@@ -12,18 +12,18 @@
  */
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:ProblemManagement' => 'Gestion des problèmes',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'Un processus ITIL qui identifie la cause des incidents répétitifs, documente les Erreurs connues et les FAQs, afin de réduire la charge de travail du heldesk',
 	'Menu:Problem:Overview' => 'Vue d\'ensemble',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Nouveau problème',
-	'Menu:NewProblem+' => '',
+	'Menu:NewProblem+' => 'Créer un ticket de problème',
 	'Menu:SearchProblems' => 'Rechercher des problèmes',
-	'Menu:SearchProblems+' => '',
+	'Menu:SearchProblems+' => 'Faire une recherche parmi les tickets de problème existants',
 	'Menu:Problem:Shortcuts' => 'Raccourcis',
 	'Menu:Problem:MyProblems' => 'Mes problèmes',
-	'Menu:Problem:MyProblems+' => '',
+	'Menu:Problem:MyProblems+' => 'Les tickets de problème ni fermés ni résolus qui me sont assignés',
 	'Menu:Problem:OpenProblems' => 'Problèmes ouverts',
-	'Menu:Problem:OpenProblems+' => '',
+	'Menu:Problem:OpenProblems+' => 'Tous les tickets de problème non fermés',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problèmes par service',
 	'UI-ProblemManagementOverview-ProblemByService+' => '',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problèmes par priorité',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/hu.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/hu.dict.itop-problem-mgmt.php
index 977c4e9751..3412e1f055 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/hu.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/hu.dict.itop-problem-mgmt.php
@@ -12,18 +12,18 @@
  */
 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => '',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Áttekintő',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Új probléma',
-	'Menu:NewProblem+' => '',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Problémák keresése',
 	'Menu:SearchProblems+' => '',
 	'Menu:Problem:Shortcuts' => 'Gyorsgombok',
 	'Menu:Problem:MyProblems' => 'Saját problémák',
-	'Menu:Problem:MyProblems+' => '',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Nyitott problémák',
-	'Menu:Problem:OpenProblems+' => '',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problémák szolgáltatásonként',
 	'UI-ProblemManagementOverview-ProblemByService+' => '',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problémák prioritás szerint',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/it.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/it.dict.itop-problem-mgmt.php
index fa59b8673f..c0c0884970 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/it.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/it.dict.itop-problem-mgmt.php
@@ -12,18 +12,18 @@
  */
 Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:ProblemManagement' => 'Gestione dei problemi',
-	'Menu:ProblemManagement+' => 'Gestione dei problemi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Panoramica',
 	'Menu:Problem:Overview+' => 'Panoramica',
 	'Menu:NewProblem' => 'Nuovo problema',
-	'Menu:NewProblem+' => 'Nuovo problema',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Ricerca per problema',
 	'Menu:SearchProblems+' => 'Ricerca per problema',
 	'Menu:Problem:Shortcuts' => 'Scorciatoia',
 	'Menu:Problem:MyProblems' => 'I miei problemi',
-	'Menu:Problem:MyProblems+' => 'I miei problemi',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Tutti i problemi aperti',
-	'Menu:Problem:OpenProblems+' => 'Tutti i problemi aperti',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemi per servizio',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemi per servizio',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemi per priorità',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/ja.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/ja.dict.itop-problem-mgmt.php
index d5b51fd54e..0533b480c7 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/ja.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/ja.dict.itop-problem-mgmt.php
@@ -12,18 +12,18 @@
  */
 Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:ProblemManagement' => '問題管理',
-	'Menu:ProblemManagement+' => '問題管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => '概要',
 	'Menu:Problem:Overview+' => '概要',
 	'Menu:NewProblem' => '新規問題',
-	'Menu:NewProblem+' => '新規問題',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => '問題検索',
 	'Menu:SearchProblems+' => '問題検索',
 	'Menu:Problem:Shortcuts' => 'ショートカット',
 	'Menu:Problem:MyProblems' => '担当してる問題',
-	'Menu:Problem:MyProblems+' => '担当している問題',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => '全オープン問題',
-	'Menu:Problem:OpenProblems+' => '全オープン問題',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'サービス別問題',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'サービス別問題',
 	'UI-ProblemManagementOverview-ProblemByPriority' => '優先度別問題',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/nl.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/nl.dict.itop-problem-mgmt.php
index 3c4e19d7ed..cf3dc503cc 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/nl.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/nl.dict.itop-problem-mgmt.php
@@ -15,7 +15,7 @@
  */
 Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:ProblemManagement' => 'Probleem Management',
-	'Menu:ProblemManagement+' => 'Probleem Management',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Overzicht',
 	'Menu:Problem:Overview+' => 'Overzicht',
 	'Menu:NewProblem' => 'Nieuw probleem',
@@ -24,9 +24,9 @@
 	'Menu:SearchProblems+' => 'Zoek naar problemen',
 	'Menu:Problem:Shortcuts' => 'Snelkoppelingen',
 	'Menu:Problem:MyProblems' => 'Mijn problemen',
-	'Menu:Problem:MyProblems+' => 'Mijn problemen',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Alle open problemen',
-	'Menu:Problem:OpenProblems+' => 'Alle open problemen',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemen per service',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemen per service',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemen per prioriteit',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/pl.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/pl.dict.itop-problem-mgmt.php
index da17565630..5691ae6d15 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/pl.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/pl.dict.itop-problem-mgmt.php
@@ -12,18 +12,18 @@
  */
 Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:ProblemManagement' => 'Zarządzanie problemami',
-	'Menu:ProblemManagement+' => 'Zarządzanie problemami',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Przegląd',
 	'Menu:Problem:Overview+' => 'Przegląd',
 	'Menu:NewProblem' => 'Nowy problem',
-	'Menu:NewProblem+' => 'Nowy problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Wyszukaj problemy',
 	'Menu:SearchProblems+' => 'Wyszukaj problemy',
 	'Menu:Problem:Shortcuts' => 'Skróty',
 	'Menu:Problem:MyProblems' => 'Moje problemy',
-	'Menu:Problem:MyProblems+' => 'Moje problemy',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Wszystkie otwarte problemy',
-	'Menu:Problem:OpenProblems+' => 'Wszystkie otwarte problemy',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemy według usług',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemy według usług',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemy według priorytetu',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/pt_br.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/pt_br.dict.itop-problem-mgmt.php
index 5fda550635..7b49db7280 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/pt_br.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/pt_br.dict.itop-problem-mgmt.php
@@ -12,18 +12,18 @@
  */
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:ProblemManagement' => 'Gerenciamento de problemas',
-	'Menu:ProblemManagement+' => 'Lista de gerenciamento de problemas',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Visão geral',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Novo problema',
-	'Menu:NewProblem+' => '',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Pesquisar por problemas',
 	'Menu:SearchProblems+' => '',
 	'Menu:Problem:Shortcuts' => 'Atalhos',
 	'Menu:Problem:MyProblems' => 'Meus problemas',
-	'Menu:Problem:MyProblems+' => '',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Todos os problemas abertos',
-	'Menu:Problem:OpenProblems+' => '',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemas por serviço',
 	'UI-ProblemManagementOverview-ProblemByService+' => '',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemas por prioridade',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/ru.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/ru.dict.itop-problem-mgmt.php
index 7e4f7a7649..30b015cfb9 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/ru.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/ru.dict.itop-problem-mgmt.php
@@ -13,18 +13,18 @@
  */
 Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:ProblemManagement' => 'Управление проблемами',
-	'Menu:ProblemManagement+' => 'Управление проблемами',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Обзор',
 	'Menu:Problem:Overview+' => 'Управление проблемами - Обзор',
 	'Menu:NewProblem' => 'Новая проблема',
-	'Menu:NewProblem+' => 'Создать новую проблему',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Поиск проблем',
 	'Menu:SearchProblems+' => 'Поиск проблем',
 	'Menu:Problem:Shortcuts' => 'Ярлыки',
 	'Menu:Problem:MyProblems' => 'Назначенные мне',
-	'Menu:Problem:MyProblems+' => 'Назначенные мне проблемы',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Открытые',
-	'Menu:Problem:OpenProblems+' => 'Все открытые проблемы',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Проблемы по услугам',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Проблемы по услугам',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Проблемы по приоритету',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/sk.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/sk.dict.itop-problem-mgmt.php
index fe7c5cf73b..80c5629da6 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/sk.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/sk.dict.itop-problem-mgmt.php
@@ -12,18 +12,18 @@
  */
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:ProblemManagement' => 'Problem management~~',
-	'Menu:ProblemManagement+' => 'Problem management~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Overview~~',
 	'Menu:Problem:Overview+' => 'Overview~~',
 	'Menu:NewProblem' => 'New problem~~',
-	'Menu:NewProblem+' => 'New problem~~',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Search for problems~~',
-	'Menu:SearchProblems+' => 'Search for problems~~',
+	'Menu:SearchProblems+' => 'Search for problems tickets~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts~~',
 	'Menu:Problem:MyProblems' => 'My problems~~',
-	'Menu:Problem:MyProblems+' => 'My problems~~',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'All open problems~~',
-	'Menu:Problem:OpenProblems+' => 'All open problems~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problems by service~~',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problems by service~~',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problems by priority~~',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/tr.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/tr.dict.itop-problem-mgmt.php
index d8bacb5f66..6301f6ee40 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/tr.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/tr.dict.itop-problem-mgmt.php
@@ -13,18 +13,18 @@
  */
 Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:ProblemManagement' => 'Problem yönetimi',
-	'Menu:ProblemManagement+' => 'Problem yönetimi',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Özet',
 	'Menu:Problem:Overview+' => 'Özet',
 	'Menu:NewProblem' => 'Yeni Problem',
-	'Menu:NewProblem+' => 'Yeni Problem',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => 'Problem Ara',
 	'Menu:SearchProblems+' => 'Problem Ara',
 	'Menu:Problem:Shortcuts' => 'Kısayollar',
 	'Menu:Problem:MyProblems' => 'Problemlerim',
-	'Menu:Problem:MyProblems+' => 'Problemlerim',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Tüm açık problemler',
-	'Menu:Problem:OpenProblems+' => 'Tüm açık problemler',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Servis problemleri',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Servis problemleri',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Önceliklere göre problemler',
diff --git a/datamodels/2.x/itop-problem-mgmt/dictionaries/zh_cn.dict.itop-problem-mgmt.php b/datamodels/2.x/itop-problem-mgmt/dictionaries/zh_cn.dict.itop-problem-mgmt.php
index 1cf347a8b0..15734d2f93 100644
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/zh_cn.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/zh_cn.dict.itop-problem-mgmt.php
@@ -45,18 +45,18 @@
 // Class:<class_name>/Stimulus:<stimulus_code>+
 Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:ProblemManagement' => '问题管理',
-	'Menu:ProblemManagement+' => '问题管理',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => '概况',
 	'Menu:Problem:Overview+' => '概况',
 	'Menu:NewProblem' => '新建问题',
-	'Menu:NewProblem+' => '新建问题',
+	'Menu:NewProblem+' => 'Create a new problem ticket~~',
 	'Menu:SearchProblems' => '搜索问题',
 	'Menu:SearchProblems+' => '搜索问题',
 	'Menu:Problem:Shortcuts' => '快捷方式',
 	'Menu:Problem:MyProblems' => '我的问题',
-	'Menu:Problem:MyProblems+' => '我的问题',
+	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => '所有打开的问题',
-	'Menu:Problem:OpenProblems+' => '所有打开的问题',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => '按服务划分的问题',
 	'UI-ProblemManagementOverview-ProblemByService+' => '按服务划分的问题',
 	'UI-ProblemManagementOverview-ProblemByPriority' => '按优先级划分的问题',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php
index e6d934079a..8b1d6bb145 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php
@@ -29,11 +29,11 @@
 	'Menu:UserRequest:MyRequests' => 'Mine henvendelser',
 	'Menu:UserRequest:MyRequests+' => '',
 	'Menu:UserRequest:MySupportRequests' => 'Mine Support henvendelser',
-	'Menu:UserRequest:MySupportRequests+' => '',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
 	'Menu:UserRequest:EscalatedRequests' => 'Eskalerede Brugerhenvendelser',
-	'Menu:UserRequest:EscalatedRequests+' => '',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
 	'Menu:UserRequest:OpenRequests' => 'Alle åbne brugerhenvendelser',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Mine tildelte henvendelser',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Brugerhenvendelser de sidste 14 dage efter type',
 	'UI-RequestManagementOverview-Last-14-days' => 'Antal Brugerhenvendelser de sidste 14 dage',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/de.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/de.dict.itop-request-mgmt-itil.php
index 2fe4e1d39c..22ec1903d8 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/de.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/de.dict.itop-request-mgmt-itil.php
@@ -24,7 +24,7 @@
 	'Menu:NewUserRequest+' => 'Neue Benutzeranfrage erstellen',
 	'Menu:SearchUserRequests' => 'Nach Benutzeranfrage suchen',
 	'Menu:SearchUserRequests+' => 'Nach bestehenden Benutzeranfragen suchen',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts',
+	'Menu:UserRequest:Shortcuts' => 'Requests',
 	'Menu:UserRequest:Shortcuts+' => '',
 	'Menu:UserRequest:MyRequests' => 'Mir zugewiesene Benutzeranfragen',
 	'Menu:UserRequest:MyRequests+' => '',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
index a2d2fe1861..397a4f30f6 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
@@ -14,20 +14,20 @@
 	'Menu:UserRequest:Provider+' => '',
 	'Menu:UserRequest:Overview' => 'Overview',
 	'Menu:UserRequest:Overview+' => '',
-	'Menu:NewUserRequest' => 'New user request',
+	'Menu:NewUserRequest' => 'New request',
 	'Menu:NewUserRequest+' => 'Create a new user request ticket',
-	'Menu:SearchUserRequests' => 'Search for user requests',
+	'Menu:SearchUserRequests' => 'Search for requests',
 	'Menu:SearchUserRequests+' => 'Search for user request tickets',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts',
+	'Menu:UserRequest:Shortcuts' => 'Requests',
 	'Menu:UserRequest:Shortcuts+' => '',
-	'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
-	'Menu:UserRequest:MySupportRequests' => "My support calls",
-	'Menu:UserRequest:MySupportRequests+' => "",
-	'Menu:UserRequest:EscalatedRequests' => 'Hot Requests',
-	'Menu:UserRequest:EscalatedRequests+' => '',
-	'Menu:UserRequest:OpenRequests' => 'All open requests',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:MyRequests' => 'Assigned to me',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)',
+	'Menu:UserRequest:MySupportRequests' => 'Initiated by me',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller',
+	'Menu:UserRequest:EscalatedRequests' => 'Under escalation',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag',
+	'Menu:UserRequest:OpenRequests' => 'Open',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type',
 	'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests',
@@ -137,7 +137,7 @@
 	'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name',
 	'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
 	'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag',
-	'Class:UserRequest/Attribute:escalation_flag+' => '',
+	'Class:UserRequest/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Under escalation" menu',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
 	'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en_gb.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en_gb.dict.itop-request-mgmt-itil.php
index ca3e907ceb..4ee40622cc 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en_gb.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en_gb.dict.itop-request-mgmt-itil.php
@@ -14,20 +14,20 @@
 	'Menu:UserRequest:Provider+' => '',
 	'Menu:UserRequest:Overview' => 'Overview',
 	'Menu:UserRequest:Overview+' => '',
-	'Menu:NewUserRequest' => 'New user request',
+	'Menu:NewUserRequest' => 'New request',
 	'Menu:NewUserRequest+' => 'Create a new user request ticket',
-	'Menu:SearchUserRequests' => 'Search for user requests',
+	'Menu:SearchUserRequests' => 'Search for requests',
 	'Menu:SearchUserRequests+' => 'Search for user request tickets',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts',
+	'Menu:UserRequest:Shortcuts' => 'Requests',
 	'Menu:UserRequest:Shortcuts+' => '',
-	'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
-	'Menu:UserRequest:MySupportRequests' => "My support calls",
-	'Menu:UserRequest:MySupportRequests+' => "",
-	'Menu:UserRequest:EscalatedRequests' => 'Hot Requests',
-	'Menu:UserRequest:EscalatedRequests+' => '',
-	'Menu:UserRequest:OpenRequests' => 'All open requests',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:MyRequests' => 'Assigned to me',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)',
+	'Menu:UserRequest:MySupportRequests' => 'Initiated by me',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller',
+	'Menu:UserRequest:EscalatedRequests' => 'Under escalation',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
+	'Menu:UserRequest:OpenRequests' => 'Open',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type',
 	'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php
index b61397a8fd..683e307ab4 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php
@@ -12,28 +12,28 @@
  */
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:RequestManagement' => 'Gestion des demandes',
-	'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs',
-	'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs',
+	'Menu:RequestManagement+' => 'Gestion des demandes utilisateur',
+	'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseur',
 	'Menu:RequestManagementProvider+' => '',
 	'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur',
 	'Menu:UserRequest:Provider+' => '',
 	'Menu:UserRequest:Overview' => 'Vue d\'ensemble',
-	'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs',
-	'Menu:NewUserRequest' => 'Nouvelle demande utilisateur',
+	'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateur',
+	'Menu:NewUserRequest' => 'Nouvelle demande',
 	'Menu:NewUserRequest+' => 'Créer un nouveau ticket de demande utilisateur',
-	'Menu:SearchUserRequests' => 'Rechercher des demandes utilisateur',
+	'Menu:SearchUserRequests' => 'Rechercher des demandes',
 	'Menu:SearchUserRequests+' => 'Rechercher parmi les demandes utilisateur',
-	'Menu:UserRequest:Shortcuts' => 'Raccourcis',
+	'Menu:UserRequest:Shortcuts' => 'Les Demandes',
 	'Menu:UserRequest:Shortcuts+' => '',
-	'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées',
-	'Menu:UserRequest:MyRequests+' => '',
-	'Menu:UserRequest:MySupportRequests' => 'Mes appels de support',
-	'Menu:UserRequest:MySupportRequests+' => 'Les appels que j\'ai passés',
-	'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade',
-	'Menu:UserRequest:EscalatedRequests+' => 'Demandes utilisateurs en escalade',
-	'Menu:UserRequest:OpenRequests' => 'Demandes en cours',
-	'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateurs en cours',
-	'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateurs qui me sont assignées',
+	'Menu:UserRequest:MyRequests' => 'Qui me sont assignées',
+	'Menu:UserRequest:MyRequests+' => 'Demandes en cours pour lesquelles je suis l\'agent assigné',
+	'Menu:UserRequest:MySupportRequests' => 'Que j\'ai initiées',
+	'Menu:UserRequest:MySupportRequests+' => 'Les demandes utilisateur en cours dont je suis le demandeur',
+	'Menu:UserRequest:EscalatedRequests' => 'En escalade',
+	'Menu:UserRequest:EscalatedRequests+' => 'Les demandes utilisateur en escalade ou à surveiller',
+	'Menu:UserRequest:OpenRequests' => 'En cours',
+	'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateur qui ne sont pas fermées',
+	'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateur qui me sont assignées',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requêtes des 14 derniers jours par type',
 	'UI-RequestManagementOverview-Last-14-days' => 'Requêtes des 14 derniers jours',
 	'UI-RequestManagementOverview-OpenRequestByStatus' => 'Requêtes ouvertes par état',
@@ -142,7 +142,7 @@
 	'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nom Sous-catégorie de service',
 	'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
 	'Class:UserRequest/Attribute:escalation_flag' => 'Ticket à surveiller',
-	'Class:UserRequest/Attribute:escalation_flag+' => '',
+	'Class:UserRequest/Attribute:escalation_flag+' => 'Ce Ticket sera ajouté au menu des demandes en escalade',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Non',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
 	'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Oui',
@@ -269,7 +269,7 @@
 ]);
 
 Dict::Add('FR FR', 'French', 'Français', [
-	'Organization:Overview:UserRequests' => 'Demandes Utilisateurs pour cette organisation',
-	'Organization:Overview:MyUserRequests' => 'Mes Demandes Utilisateurs pour cette organisation',
+	'Organization:Overview:UserRequests' => 'Demandes utilisateur pour cette organisation',
+	'Organization:Overview:MyUserRequests' => 'Mes Demandes utilisateur pour cette organisation',
 	'Organization:Overview:Tickets' => 'Les Tickets de cette organisation',
 ]);
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php
index 189de8c531..1fe8f55e32 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php
@@ -26,13 +26,13 @@
 	'Menu:UserRequest:Shortcuts' => 'Skratky',
 	'Menu:UserRequest:Shortcuts+' => '~~',
 	'Menu:UserRequest:MyRequests' => 'požiadavky pridelené mne',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)~~',
 	'Menu:UserRequest:MySupportRequests' => 'Moje hovory podpory',
-	'Menu:UserRequest:MySupportRequests+' => '~~',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
 	'Menu:UserRequest:EscalatedRequests' => 'Eskalované požiadavky',
-	'Menu:UserRequest:EscalatedRequests+' => '~~',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
 	'Menu:UserRequest:OpenRequests' => 'Všetky otvorené požiadavky',
-	'Menu:UserRequest:OpenRequests+' => '~~',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'požiadavky pridelené mne',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'požiadavky za posledných 14 dní (po typoch)',
 	'UI-RequestManagementOverview-Last-14-days' => 'požiadavky posledných 14 dní (po dňoch)',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php
index 7ad48ecfdf..9a2e250a4c 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php
@@ -19,20 +19,20 @@
 	'Menu:UserRequest:Provider+' => '',
 	'Menu:UserRequest:Overview' => 'Overview~~',
 	'Menu:UserRequest:Overview+' => '',
-	'Menu:NewUserRequest' => 'New user request~~',
+	'Menu:NewUserRequest' => 'New request~~',
 	'Menu:NewUserRequest+' => 'Create a new user request ticket~~',
-	'Menu:SearchUserRequests' => 'Search for user requests~~',
+	'Menu:SearchUserRequests' => 'Search for requests~~',
 	'Menu:SearchUserRequests+' => 'Search for user request tickets~~',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts~~',
+	'Menu:UserRequest:Shortcuts' => 'Requests~~',
 	'Menu:UserRequest:Shortcuts+' => '~~',
-	'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
-	'Menu:UserRequest:MySupportRequests' => 'My support calls~~',
-	'Menu:UserRequest:MySupportRequests+' => '',
-	'Menu:UserRequest:EscalatedRequests' => 'Hot Requests~~',
-	'Menu:UserRequest:EscalatedRequests+' => '',
-	'Menu:UserRequest:OpenRequests' => 'All open requests~~',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:MyRequests' => 'Assigned to me~~',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)~~',
+	'Menu:UserRequest:MySupportRequests' => 'Initiated by me~~',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
+	'Menu:UserRequest:EscalatedRequests' => 'Under escalation~~',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
+	'Menu:UserRequest:OpenRequests' => 'Open~~',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type~~',
 	'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests~~',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php
index 406e9f02a4..36b043f02f 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php
@@ -22,11 +22,11 @@
 	'Menu:UserRequest:MyRequests' => '分配给我的需求',
 	'Menu:UserRequest:MyRequests+' => '分配给我的需求 (作为办理人)',
 	'Menu:UserRequest:MySupportRequests' => '我办理的需求',
-	'Menu:UserRequest:MySupportRequests+' => '',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
 	'Menu:UserRequest:EscalatedRequests' => '已升级的需求',
-	'Menu:UserRequest:EscalatedRequests+' => '',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
 	'Menu:UserRequest:OpenRequests' => '所有打开的需求',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => '分配给我的需求',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近两周的需求 (按类型)',
 	'UI-RequestManagementOverview-Last-14-days' => '最近两周的需求 (按数量)',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/da.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/da.dict.itop-request-mgmt.php
index 38398b9641..a8f3e81a42 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/da.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/da.dict.itop-request-mgmt.php
@@ -29,11 +29,11 @@
 	'Menu:UserRequest:MyRequests' => 'Mine henvendelser',
 	'Menu:UserRequest:MyRequests+' => '',
 	'Menu:UserRequest:MySupportRequests' => 'Mine Support-henvendelser',
-	'Menu:UserRequest:MySupportRequests+' => '',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
 	'Menu:UserRequest:EscalatedRequests' => 'Eskalerede Brugerhenvendelser',
-	'Menu:UserRequest:EscalatedRequests+' => '',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
 	'Menu:UserRequest:OpenRequests' => 'Alle åbne brugerhenvendelser',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Mine tildelte henvendelser',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Brugerhenvendelser de sidste 14 dage efter type',
 	'UI-RequestManagementOverview-Last-14-days' => 'Antal Brugerhenvendelser de sidste 14 dage',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/de.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/de.dict.itop-request-mgmt.php
index 642e0cc024..28f5acd5a8 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/de.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/de.dict.itop-request-mgmt.php
@@ -24,7 +24,7 @@
 	'Menu:NewUserRequest+' => 'Neue Benutzeranfrage erstellen',
 	'Menu:SearchUserRequests' => 'Nach Benutzeranfrage suchen',
 	'Menu:SearchUserRequests+' => 'Nach bestehenden Benutzeranfragen suchen',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts',
+	'Menu:UserRequest:Shortcuts' => 'Requests',
 	'Menu:UserRequest:Shortcuts+' => '',
 	'Menu:UserRequest:MyRequests' => 'Mir zugewiesene Benutzeranfragen',
 	'Menu:UserRequest:MyRequests+' => '',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
index 1aeaac0830..f59cbea071 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
@@ -14,20 +14,20 @@
 	'Menu:UserRequest:Provider+' => '',
 	'Menu:UserRequest:Overview' => 'Overview',
 	'Menu:UserRequest:Overview+' => '',
-	'Menu:NewUserRequest' => 'New user request',
+	'Menu:NewUserRequest' => 'New request',
 	'Menu:NewUserRequest+' => 'Create a new user request ticket',
-	'Menu:SearchUserRequests' => 'Search for user requests',
+	'Menu:SearchUserRequests' => 'Search for requests',
 	'Menu:SearchUserRequests+' => 'Search for user request tickets',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts',
+	'Menu:UserRequest:Shortcuts' => 'Requests',
 	'Menu:UserRequest:Shortcuts+' => '',
-	'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
-	'Menu:UserRequest:MySupportRequests' => "My support calls",
-	'Menu:UserRequest:MySupportRequests+' => "",
-	'Menu:UserRequest:EscalatedRequests' => 'Hot requests',
-	'Menu:UserRequest:EscalatedRequests+' => '',
-	'Menu:UserRequest:OpenRequests' => 'All open requests',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:MyRequests' => 'Assigned to me',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)',
+	'Menu:UserRequest:MySupportRequests' => 'Initiated by me',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller',
+	'Menu:UserRequest:EscalatedRequests' => 'Under escalation',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag',
+	'Menu:UserRequest:OpenRequests' => 'Open',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)',
 	'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)',
@@ -143,7 +143,7 @@
 	'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name',
 	'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
 	'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag',
-	'Class:UserRequest/Attribute:escalation_flag+' => '',
+	'Class:UserRequest/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Under escalation" menu',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
 	'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/en_gb.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/en_gb.dict.itop-request-mgmt.php
index 005b239388..a7927a4b96 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/en_gb.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/en_gb.dict.itop-request-mgmt.php
@@ -14,20 +14,20 @@
 	'Menu:UserRequest:Provider+' => '',
 	'Menu:UserRequest:Overview' => 'Overview',
 	'Menu:UserRequest:Overview+' => '',
-	'Menu:NewUserRequest' => 'New user request',
+	'Menu:NewUserRequest' => 'New request',
 	'Menu:NewUserRequest+' => 'Create a new user request ticket',
-	'Menu:SearchUserRequests' => 'Search for user requests',
+	'Menu:SearchUserRequests' => 'Search for requests',
 	'Menu:SearchUserRequests+' => 'Search for user request tickets',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts',
+	'Menu:UserRequest:Shortcuts' => 'Requests',
 	'Menu:UserRequest:Shortcuts+' => '',
-	'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
-	'Menu:UserRequest:MySupportRequests' => "My support calls",
-	'Menu:UserRequest:MySupportRequests+' => "",
-	'Menu:UserRequest:EscalatedRequests' => 'Hot requests',
-	'Menu:UserRequest:EscalatedRequests+' => '',
-	'Menu:UserRequest:OpenRequests' => 'All open requests',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:MyRequests' => 'Assigned to me',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)',
+	'Menu:UserRequest:MySupportRequests' => 'Initiated by me',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller',
+	'Menu:UserRequest:EscalatedRequests' => 'Under escalation',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
+	'Menu:UserRequest:OpenRequests' => 'Open',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)',
 	'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php
index 802d264f02..d4ca610828 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php
@@ -12,28 +12,28 @@
  */
 Dict::Add('FR FR', 'French', 'Français', [
 	'Menu:RequestManagement' => 'Gestion des demandes',
-	'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs',
-	'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs',
+	'Menu:RequestManagement+' => 'Gestion des demandes utilisateur',
+	'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseur',
 	'Menu:RequestManagementProvider+' => '',
 	'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur',
 	'Menu:UserRequest:Provider+' => '',
 	'Menu:UserRequest:Overview' => 'Vue d\'ensemble',
-	'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs',
-	'Menu:NewUserRequest' => 'Nouvelle demande utilisateur',
+	'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateur',
+	'Menu:NewUserRequest' => 'Nouvelle demande',
 	'Menu:NewUserRequest+' => 'Créer un nouveau ticket de demande utilisateur',
-	'Menu:SearchUserRequests' => 'Rechercher des demandes utilisateur',
+	'Menu:SearchUserRequests' => 'Rechercher des demandes',
 	'Menu:SearchUserRequests+' => 'Rechercher parmi les demandes utilisateur',
-	'Menu:UserRequest:Shortcuts' => 'Raccourcis',
+	'Menu:UserRequest:Shortcuts' => 'Demandes',
 	'Menu:UserRequest:Shortcuts+' => '',
-	'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées',
-	'Menu:UserRequest:MyRequests+' => '',
-	'Menu:UserRequest:MySupportRequests' => 'Mes appels Support',
-	'Menu:UserRequest:MySupportRequests+' => 'Les appels que j\'ai passés',
-	'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade',
-	'Menu:UserRequest:EscalatedRequests+' => 'Demandes utilisateurs en escalade',
-	'Menu:UserRequest:OpenRequests' => 'Demandes en cours',
-	'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateurs en cours',
-	'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateurs qui me sont assignées',
+	'Menu:UserRequest:MyRequests' => 'Qui me sont assignées',
+	'Menu:UserRequest:MyRequests+' => 'Les demandes en cours pour lesquelles je suis l\'agent assigné',
+	'Menu:UserRequest:MySupportRequests' => 'Que j\'ai initiées',
+	'Menu:UserRequest:MySupportRequests+' => 'Les demandes utilisateur en cours dont je suis le demandeur',
+	'Menu:UserRequest:EscalatedRequests' => 'En escalade',
+	'Menu:UserRequest:EscalatedRequests+' => 'Les demandes utilisateur en escalade ou à surveiller',
+	'Menu:UserRequest:OpenRequests' => 'En cours',
+	'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateur qui ne sont pas fermées',
+	'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateur qui me sont assignées',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requêtes des 14 derniers jours par type',
 	'UI-RequestManagementOverview-Last-14-days' => 'Requêtes des 14 derniers jours',
 	'UI-RequestManagementOverview-OpenRequestByStatus' => 'Requêtes ouvertes par état',
@@ -148,7 +148,7 @@
 	'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nom Sous-catégorie de service',
 	'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
 	'Class:UserRequest/Attribute:escalation_flag' => 'Ticket à surveiller',
-	'Class:UserRequest/Attribute:escalation_flag+' => '',
+	'Class:UserRequest/Attribute:escalation_flag+' => 'Ce Ticket sera ajouté au menu des demandes en escalade',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Non',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
 	'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Oui',
@@ -296,7 +296,7 @@
 ]);
 
 Dict::Add('FR FR', 'French', 'Français', [
-	'Organization:Overview:UserRequests' => 'Demandes Utilisateurs pour cette organisation',
-	'Organization:Overview:MyUserRequests' => 'Mes Demandes Utilisateurs pour cette organisation',
+	'Organization:Overview:UserRequests' => 'Demandes utilisateur pour cette organisation',
+	'Organization:Overview:MyUserRequests' => 'Mes Demandes utilisateur pour cette organisation',
 	'Organization:Overview:Tickets' => 'Les Tickets de cette organisation',
 ]);
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/ja.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/ja.dict.itop-request-mgmt.php
index 68753d5b40..777e9fdbe4 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/ja.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/ja.dict.itop-request-mgmt.php
@@ -28,11 +28,11 @@
 	'Menu:UserRequest:MyRequests' => '私に割り当てられた要求',
 	'Menu:UserRequest:MyRequests+' => '',
 	'Menu:UserRequest:MySupportRequests' => '私のサポートコール',
-	'Menu:UserRequest:MySupportRequests+' => '',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
 	'Menu:UserRequest:EscalatedRequests' => 'エスカレートされた要求',
-	'Menu:UserRequest:EscalatedRequests+' => '',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
 	'Menu:UserRequest:OpenRequests' => '全てのオープンな要求',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => '私に割り当てられた要求',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近14日の要求(タイプ別)',
 	'UI-RequestManagementOverview-Last-14-days' => '最近14日の要求(日別)',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/pt_br.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/pt_br.dict.itop-request-mgmt.php
index 218153b7b9..38e35dbb5d 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/pt_br.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/pt_br.dict.itop-request-mgmt.php
@@ -32,7 +32,7 @@
 	'Menu:UserRequest:EscalatedRequests' => 'Solicitações escalonadas',
 	'Menu:UserRequest:EscalatedRequests+' => 'Solicitações escalonadas',
 	'Menu:UserRequest:OpenRequests' => 'Todas as solicitações abertas',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Solicitações atribuídas a mim',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Solicitações dos últimos 14 dias (por tipo)',
 	'UI-RequestManagementOverview-Last-14-days' => 'Solicitações dos últimos 14 dias (por dia)',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php
index c42430b579..98122da48f 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php
@@ -26,13 +26,13 @@
 	'Menu:UserRequest:Shortcuts' => 'Skratky',
 	'Menu:UserRequest:Shortcuts+' => '~~',
 	'Menu:UserRequest:MyRequests' => 'požiadavky pridelené mne',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)~~',
 	'Menu:UserRequest:MySupportRequests' => 'Moje hovory podpory',
-	'Menu:UserRequest:MySupportRequests+' => '~~',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
 	'Menu:UserRequest:EscalatedRequests' => 'Eskalované požiadavky',
-	'Menu:UserRequest:EscalatedRequests+' => '~~',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
 	'Menu:UserRequest:OpenRequests' => 'Všetky otvorené požiadavky',
-	'Menu:UserRequest:OpenRequests+' => '~~',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'požiadavky pridelené mne',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'požiadavky za posledných 14 dní (po typoch)',
 	'UI-RequestManagementOverview-Last-14-days' => 'požiadavky posledných 14 dní (po dňoch)',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php
index b4a4d778d6..36c44ebc54 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php
@@ -19,20 +19,20 @@
 	'Menu:UserRequest:Provider+' => '',
 	'Menu:UserRequest:Overview' => 'Overview~~',
 	'Menu:UserRequest:Overview+' => '',
-	'Menu:NewUserRequest' => 'New user request~~',
+	'Menu:NewUserRequest' => 'New request~~',
 	'Menu:NewUserRequest+' => 'Create a new user request ticket~~',
-	'Menu:SearchUserRequests' => 'Search for user requests~~',
+	'Menu:SearchUserRequests' => 'Search for requests~~',
 	'Menu:SearchUserRequests+' => 'Search for user request tickets~~',
-	'Menu:UserRequest:Shortcuts' => 'Shortcuts~~',
+	'Menu:UserRequest:Shortcuts' => 'Requests~~',
 	'Menu:UserRequest:Shortcuts+' => '~~',
-	'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~',
-	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
-	'Menu:UserRequest:MySupportRequests' => 'My support calls~~',
-	'Menu:UserRequest:MySupportRequests+' => '',
-	'Menu:UserRequest:EscalatedRequests' => 'Hot requests~~',
-	'Menu:UserRequest:EscalatedRequests+' => '',
-	'Menu:UserRequest:OpenRequests' => 'All open requests~~',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:MyRequests' => 'Assigned to me~~',
+	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as an Agent)~~',
+	'Menu:UserRequest:MySupportRequests' => 'Initiated by me~~',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
+	'Menu:UserRequest:EscalatedRequests' => 'Under escalation~~',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
+	'Menu:UserRequest:OpenRequests' => 'Open~~',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)~~',
 	'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)~~',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/zh_cn.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/zh_cn.dict.itop-request-mgmt.php
index 6d09fa082d..64fbea5e99 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/zh_cn.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/zh_cn.dict.itop-request-mgmt.php
@@ -22,11 +22,11 @@
 	'Menu:UserRequest:MyRequests' => '分配给我的需求',
 	'Menu:UserRequest:MyRequests+' => '分配给我的需求 (作为办理人)',
 	'Menu:UserRequest:MySupportRequests' => '我办理的需求',
-	'Menu:UserRequest:MySupportRequests+' => '',
+	'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
 	'Menu:UserRequest:EscalatedRequests' => '已升级的需求',
-	'Menu:UserRequest:EscalatedRequests+' => '',
+	'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or hot flag~~',
 	'Menu:UserRequest:OpenRequests' => '所有打开的需求',
-	'Menu:UserRequest:OpenRequests+' => '',
+	'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
 	'UI:WelcomeMenu:MyAssignedCalls' => '分配给我的需求',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近两周的需求 (按类型)',
 	'UI-RequestManagementOverview-Last-14-days' => '最近两周的需求 (按数量)',