tweets_test.csv

positive, "@virginamerica Well, I didn't…but NOW I DO! :-D"
positive, "@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn"
positive, "@VirginAmerica Thanks!"
positive, "@VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews"
positive, "@VirginAmerica wow this just blew my mind"
positive, "@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood"
positive, "@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures"
positive, "@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?"
positive, "@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare"
positive, "@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH"
positive, "@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives ; a comfortable flying experience"
positive, "@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!"
positive, "@VirginAmerica you have amazing staff "
positive, "B-) RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt"
positive, "@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)"
positive, "@VirginAmerica my goodness your people @love field are amazing under pressure <3 from Texas #beatstheothers in crisis Please fly me to NY"
positive, "@VirginAmerica thanks so much!"
positive, "@VirginAmerica hahaha :') @VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!! <3 "
positive, "@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!"
positive, "@VirginAmerica Thank you!!"
positive, "@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry"
positive, "@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!"
positive, "@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience."
positive, "@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!"
positive, "@VirginAmerica ok! first time flying with you tonight :) "
positive, "“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!"
positive, "@VirginAmerica Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys"
positive, "@VirginAmerica For my Grandma Ella's 80th, she would &lt;3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines."
positive, "@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!"
positive, "@VirginAmerica omg omg <3 <3 nonstop Dallas to Austin on virgin"
positive, "@VirginAmerica thank goodness!! Also, see you friday, nwk&gt;sf.. BOOM!"
positive, "@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news."
positive, "@VirginAmerica I don’t use Passbook =/ I still love you though &lt"
positive, ".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience"
positive, "@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin, since you cut #Philly flights ;)"
positive, "@VirginAmerica you guys are perfect as always! &lt"
positive, "@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome"
positive, "@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul."
positive, "@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated"
positive, "@united thanks, just sent :) "
positive, "@united thnx for the info"
positive, "@united thank you. Been trying for two days to set this up."
positive, "@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! :D #StatusMatchPaidOff http://t.co/ATfRKp6goY"
positive, "@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus."
positive, "@united thanks. Just a program comment"
positive, "@united Great! I'm ready to go home."
positive, "@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!"
positive, "@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!"
positive, "@united I wanna be grand staff"
positive, "@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky"
positive, "@united I have 8 flights with you in the next two weeks :) let's make some good memories!"
positive, "@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you."
positive, "@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen."
positive, "@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos."
positive, "@united this is why I fly @SouthwestAir ... Never have any issues"
positive, "@united we got it, thanks."
positive, "@united THANK YOU!"
positive, "@united worked out after all. Thanks for your immediate reply!!"
positive, "@united I am - thank you!"
positive, "@united one lady helping the 12 of us with luggage"
positive, "@united thanks, we did."
positive, "@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!"
positive, "@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx"
positive, "@united Ill check it out, appreciate the response, regardless."
positive, "@united you're good. Thank you!"
positive, "@united Very impressed so far. An app that's worth a damn and sms updates on my flight."
positive, "@united thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN"
positive, "@united ok, have sent u info via DM. I appreciate your help and consideration. :) "
positive, "@united nice and early back home! http://t.co/geG4nghmIE"
positive, "@united thank you for the reply. I will fill out the form and submit it as requested. Good to know you're paying attention!"
positive, "@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!"
positive, "@united : thanks! i will catch my conection! :) "
positive, "@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you"
positive, "@united since when did you get so good again! 4 transcontinental flights in 72h. What a pleasure/relief you were."
positive, "@united appreciate the sentiment and you were able to get me off the ground"
positive, "@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive"
positive, "@united thanks, i made it."
positive, "@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15"
positive, "@united awesome new plane flight 1701"
positive, "@united thank you so much. How will you be able to contact me?"
positive, "@united thnx"
positive, "@united Anna Palm Springs gate 19 deserves a medal! Handled 30 ppl missing flights like a pro!"
positive, "@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?"
positive, "@united I will thank you!"
positive, "@united Thank you."
positive, "@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the live seat map). Congrats"
positive, "@united so sorry. I ended up on US Air flight. Thank you though for getting back to me :) "
positive, "@united You're welcome."
positive, "@united Yes ! :D (Y) From @therealaviation on Instagram :) "
positive, "@united Thanks JT"
positive, "@united Thank you! Off to LA to do something very special."
positive, "@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!"
positive, "@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails"
positive, "@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!"
positive, "@united thnx"
positive, "@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic."
positive, "@united hey awesome! Thanks for the reply, will be filling the form out! @AmericanAir"
positive, "@united well it IS John Hughes' birthday. But I will stick w the plane "
positive, "@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!"
positive, "@united I am blown away by stellar #custserv !! Thank you &lt"
positive, "@united Great, thank you!"
positive, "@united cool, thanks."
positive, "@united amazing flying over 25,000 miles on #UnitedAirlines ; alliance last year; still got jilted out of status! #moneyelsewhere"
positive, "@united thanks for all the help! Totally appreciate it and you made it super easy too"
positive, "@united JT thanks for your help I’ll complete the form once we are back home"
positive, "@united thank you! :) "
positive, "@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ"
positive, "@united @jsumiyasu I am thankful to the United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!"
positive, "@united I appreciate the follow up."
positive, "@united New Apple crape, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj"
positive, "@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef"
positive, "@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA #9NEWSBusiness http://t.co/o3WlaInImY"
positive, "@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6"
positive, "@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card :D "
positive, "@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :) "
positive, "@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days."
positive, "@SouthwestAir 3 hours and 80 degree difference. Yes please!! MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D"
positive, "@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH"
positive, "@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!"
positive, "@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!"
positive, "@SouthwestAir Thanks for the quick reply! I travel a lot...but not that much, lol."
positive, "@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified."
positive, "@SouthwestAir luv my companion pass!"
positive, "@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!"
positive, "@SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!"
positive, "@SouthwestAir YES please....How do we get that companion pass?"
positive, "@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg"
positive, "“@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”"
positive, "@SouthwestAir I continue to be amazed by the amazing customer service. Thank you SWA!"
positive, "@SouthwestAir thank you!"
positive, "@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!"
positive, "@SouthwestAir Southwest Airline is THE way to go!"
positive, "@SouthwestAir The pilots"
positive, "@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!"
positive, "@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF"
positive, "@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise"
positive, "@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA"
positive, "@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh."
positive, "@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!"
positive, "@SouthwestAir three cheers to your Denver staff. Don't know if we "
positive, "@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter"
positive, "@SouthwestAir replacing @vitaminwater with beer! Bravo! :) :) Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire"
positive, "@SouthwestAir i hope i can be apart of the team with this job opening!"
positive, "@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks. Thanks!"
positive, "@SouthwestAir Sent your way, thanks for the help."
positive, "@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!"
positive, "@SouthwestAir That's an awesome library."
positive, "@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!"
positive, "@SouthwestAir @SouthwestOliver that's a great FA right there."
positive, "@SouthwestAir DM sent. Thank you."
positive, "@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches"
positive, "@SouthwestAir Had a great trip this past week to Vegas for work"
positive, "@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue."
positive, "@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert."
positive, "@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI &lt"
positive, "@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service"
positive, "@SouthwestAir @SacIntlAirport Feels like a good day to fly!! Thanks for the ontime departure to SNA!! :) #bestinclass #30000ft #takemehome"
positive, "@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants"
positive, "@SouthwestAir got it taken care of! thank you &lt"
positive, "@SouthwestAir please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW"
positive, "@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour :D @Imaginedragons Crying /dying rn #ripme"
positive, "@SouthwestAir rules."
positive, "@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J"
positive, "@SouthwestAir @SAMoore10 Thank you for your kind response. The acknowledgement and apology go a long way! #southwestrocks"
positive, "@SouthwestAir Please Help. We really want to fly with you. #guessweflyingdelta"
positive, "@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺"
positive, "@SouthwestAir shhhh i don't want something else to steal our deal;-)"
positive, "@SouthwestAir Deborah helped me :( "
positive, "@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +"
positive, "@SouthwestAir Thank you! I can't wait either :) "
positive, "@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime"
positive, "@SouthwestAir Gracias... appreciate that!"
positive, "@SouthwestAir It was the usually excellent SWA flight!"
positive, "@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. :) :) "
positive, "@SouthwestAir has some of the best airfare prices! Gotta LUV them :) "
positive, "@SouthwestAir ok, gotcha! :D :) "
positive, "@SouthwestAir me "
positive, "@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past."
positive, "@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!"
positive, "@SouthwestAir yeehaw. You found us another plane. Thx for listening to me vent."
positive, "@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!"
positive, "@SouthwestAir @FortuneMagazine Congrats!"
positive, "@SouthwestAir @FortuneMagazine friendliest employees"
positive, "@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!"
positive, "@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U"
positive, "@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!"
positive, "@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!"
positive, "@SouthwestAir we're here at MCO. Thanks."
positive, "@SouthwestAir the new logo is going to look amazing on the airplanes"
positive, "@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH"
positive, "@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!"
positive, "@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!"
positive, "@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223"
positive, "@SouthwestAir So far so good! http://t.co/16c9ex79Rk"
positive, "@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!"
positive, "@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!"
positive, "@SouthwestAir you're the best"
positive, "@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD"
positive, "@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. "
positive, "@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless"
positive, "@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos."
positive, "@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto"
positive, "@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!"
positive, "@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated."
positive, "@SouthwestAir thanks, got put on the am flight tomorrow. Don't have much faith it'll get off the ground tomorrow though."
positive, "@SouthwestAir Thanks a ton!"
positive, "@SouthwestAir is having a sale! I'm delighted!"
positive, "@SouthwestAir you guys are awesome... #dontchangeathing #luv"
positive, "@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! :) "
positive, "@SouthwestAir nice work on the update!"
positive, "@JetBlue I did see that! Working on picking up a trip or two as we type."
positive, "@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership :) "
positive, "@JetBlue Wish Everyone felt like you"
positive, "@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13."
positive, "@JetBlue sure is <3 "
positive, "@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence"
positive, "@JetBlue #1680 Super smooth flight and landing. Nicely done."
positive, "@JetBlue I like Follow @JetBlue "
positive, "@JetBlue Btw, thanks for responding quickly!!"
positive, "Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU"
positive, "@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!"
positive, "Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR"
positive, "@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF"
positive, "Why “@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx”"
positive, "LOL you guys are so on it - me, had this been 4 months ago...“@JetBlue: Our fleet's on fleek. http://t.co/LYcARlTFHl”"
positive, "@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets"
positive, "@JetBlue hahah :') :D:D:D love flying jet blue tho!! http://t.co/7VeE44MACM"
positive, "“@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them !"
positive, "@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!"
positive, "LMAO “@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq”"
positive, "@JetBlue great to see the RedSox plane and your reminder you <3 NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv"
positive, "@JetBlue Thanks! I made it :D "
positive, "@JetBlue Thank you. Fingers crossed."
positive, "@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question. JetBlue rocks!"
positive, "@JetBlue thank you guys! You are the best! :D"
positive, "@JetBlue love it as always!"
positive, "@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?"
positive, "@JetBlue thanks! Have a good Sunday."
positive, "@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works"
positive, "@JetBlue things happen it's ok just wish I was on the beach and not in the airport"
positive, "@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!"
positive, "@JetBlue done, thank you!"
positive, "@JetBlue They just came out. Thanks for the follow-up. That's why you're the best!"
positive, "@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery"
positive, "@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired"
positive, "@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome"
positive, "@JetBlue thank you"
positive, "@JetBlue @L_Burley11 -- the best!!!"
positive, "@JetBlue nothing but praise for you helping our lady make her flight to CHS tonight! #impressed"
positive, "@JetBlue OK, thank you."
positive, "@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice"
positive, "@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice☺"
positive, "@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home."
positive, "@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!"
positive, "@JetBlue Exciting times ahead! :D "
positive, "Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad"
positive, "@JetBlue thanks so much for help Us, u r amazing!"
positive, "@JetBlue thanks for update http://t.co/K7uBOTMr1r"
positive, "@JetBlue thank you! I'm excited to fly with you for the first time."
positive, "@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!"
positive, "@JetBlue Thank you Alicia! #ExceptionalService"
positive, "@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb"
positive, "@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth :) :) :) #happytweet"
positive, "@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket"
positive, "@JetBlue thank you"
positive, "@JetBlue thanks! I'll do it."
positive, "@JetBlue yes! Terra blue chips were my favorite. :) "
positive, "@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!"
positive, "@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM"
positive, "@JetBlue thanks!"
positive, "@JetBlue - looking forward to it when we finally take off."
positive, "@JetBlue Please come to Indianapolis!"
positive, "@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance"
positive, "@JetBlue i love this song &lt"
positive, "@JetBlue flight booked! Heading out to California with the @WikiPearl team for @NatProdExpo on March 6-8! Can't wait! #ExpoWest"
positive, "@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon"
positive, "@JetBlue I definitely will. Thanks!"
positive, "@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW"
positive, "@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :( "
positive, "Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue"
positive, "@JetBlue Success! Good work JetBlue team"
positive, "@JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav"
positive, "@JetBlue perfect! Probably need some coffee to stay awake during the night "
positive, "@JetBlue can't wait! I'll be the one who can't contain herself. :D "
positive, "@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice"
positive, "@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all."
positive, "@JetBlue my flight attendant Angel was awesome. #415 #kudos"
positive, "@JetBlue Awww thank you B6! Glad to hear it! Made my day! "
positive, "@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!"
positive, "@JetBlue but thank you! Love, an anxious flyer."
positive, "@JetBlue awesome, thanks!"
positive, "@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!"
positive, "@JetBlue @TSA JetBlue never disappoints !"
positive, "@JetBlue: Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)"
positive, ".@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :( "
positive, "Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way."
positive, "@JetBlue I love you"
positive, "@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT"
positive, "@JetBlue you guys are lucky I love you"
positive, "@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock"
positive, "@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!"
positive, "I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae"
positive, "@JetBlue Thank you so much! I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!"
positive, "Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI"
positive, "@JetBlue #ClosePWCS please just tweet this <3 <3 <3 I fly jetblue every time btw :) "
positive, "@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :) "
positive, "@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline"
positive, "@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous "
positive, "@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!"
positive, "@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks."
positive, "@JetBlue thanks. Line moved quick. Already done."
positive, "@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!"
positive, "@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing."
positive, "@JetBlue Will do. Thanks!"
positive, "@JetBlue marks 15th year with new Bluemanity plane design - Sun Sentinel http://t.co/SjVEelween"
positive, "@JetBlue 's free wifi on board is the best thing that's happened since sliced bread"
positive, "@JetBlue @Cayman_Islands I know that bar :) Wish I was there now!"
positive, "@JetBlue thanks for listening. Doesn't mean I don't appreciate you!"
positive, "@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings"
positive, "@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!"
positive, "@JetBlue will call. Thank you!"
positive, "@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider"
positive, "@JetBlue @ProfessorpaUL15 Always happy to help!"
positive, "@JetBlue this makes me happy. I hope these aren't empty promises."
positive, "@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!"
positive, "@JetBlue thanks!"
positive, "@JetBlue @CinziannaP thank you! I like the quick response on Twitter!"
positive, "@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline"
positive, "@JetBlue I would love for you to fly my best friend home to PVD for a weekend. :) http://t.co/cH0NmjyMgh"
positive, "@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way."
positive, "@USAirways thank you!!"
positive, "@USAirways thanks !!!"
positive, "@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!"
positive, "@USAirways Thanks! Sent you DM re: baggage issues."
positive, "@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united"
positive, "@USAirways I'll check it out when I get to the airport. Thanks."
positive, "@USAirways made it! Just! Huge relief - thanks for your help!"
positive, "@USAirways 603 "
positive, "@USAirways 1899. Thanks"
positive, "“@USAirways: @hegshmeg O” thank you for that elaborate response"
positive, "@USAirways @landonschott he's fine, he really likes picking his own seat...."
positive, "@USAirways Thank you. I'll do that next time!"
positive, "@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!"
positive, "@USAirways please keep Emily at you gso airport ticketing on staff she is amazing"
positive, "@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her."
positive, "@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful."
positive, "@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint."
positive, "@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb"
positive, "@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl"
positive, "@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!"
positive, "@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice"
positive, "@USAirways thank you! You have always been so good to me. I will follow up."
positive, "@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice"
positive, "@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem."
positive, "@USAirways experience exceptional service from Cherry at #DenverAirport. #GreatService. #professionalism"
positive, "@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her"
positive, "@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding."
positive, "@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!"
positive, "@USAirways awesome! And yes, @UpInAirClaire is!"
positive, "@USAirways thank you!"
positive, "@USAirways Reservation agent on the phone did a great job."
positive, "@USAirways made it!!! Send Bloody Mary's to row 27!!!"
positive, "@USAirways thank you for refunding me on my baggage ! really appreciate it"
positive, "@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!"
positive, "@USAirways no problem. Things worked out at airport. Thanks!"
positive, "@USAirways that's where we are now. Thank you."
positive, "@USAirways - done :) "
positive, "@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. Greetings from the pointy end of the airplane haha thanks!"
positive, "@USAirways landed safely everything worked out."
positive, "@USAirways on Sunday! Can't wait! See you then"
positive, "@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything"
positive, "@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd"
positive, "@USAirways thanks."
positive, "@USAirways thanks for reaching out to me. My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V."
positive, "@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!"
positive, "@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO"
positive, "@USAirways Flight # 604. Thanks."
positive, "@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK"
positive, "@USAirways right on. Up. Up "
positive, "@USAirways customer service at its finest"
positive, "@USAirways please give Tara G a pat on the back and praise. She was very very helpful. She is at PHL member lounge"
positive, "@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday"
positive, "@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!"
positive, "@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination ; award type remains the same"
positive, "@AmericanAir thank you for the confirmation."
positive, "@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys. :) "
positive, "Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome."
positive, "@AmericanAir @beantownmatty Sounds like a date!"
positive, "@AmericanAir Thank you.....you do the same!!"
positive, "@AmericanAir thank you!"
positive, "@AmericanAir Thank you, you too!"
positive, "@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport "
positive, "@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves."
positive, "@AmericanAir These are some awesome photos. Thanks for sharing! :D "
positive, "@AmericanAir @beantownmatty Sounds like a date!"
positive, "@AmericanAir Thanks!"
positive, "@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work."
positive, "@AmericanAir great customer service thanks"
positive, "@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint"
positive, "@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday."
positive, "@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather."
positive, "@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!"
positive, "@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome."
positive, "@AmericanAir is rising like the sun at DCA this morning. @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe"
positive, "@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter."
positive, "@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-)"
positive, "@AmericanAir thank you! My lost item was located at ORD and is being returned to me."
positive, "@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?"
positive, "@AmericanAir thanks you always be my airline of choice when possible"
positive, "@AmericanAir Thank you"
positive, "@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644"
positive, "Keep it up :) @AmericanAir"
positive, "@AmericanAir Absolutely!"
positive, "@AmericanAir thanks, me too"
positive, "@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!"
positive, "@AmericanAir Thank you for the response, we got it resolved at the counter."
positive, "@AmericanAir No worries at all. Y’all have a good one!!"
positive, "@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all"
positive, "@AmericanAir Thank you so much."
positive, "@AmericanAir thanks"
positive, "@AmericanAir i got a new reservation for tomorrow. Thanks!"
positive, "@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate."
positive, "@AmericanAir thanks for keeping us safe"
positive, "@AmericanAir Thank you."
positive, "@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}"
positive, "@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face"
positive, "@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie"
positive, "@AmericanAir thanks for responding ... will do!"
positive, "@AmericanAir thank you!"
positive, "@AmericanAir Thanks for the champagne AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX"
positive, "@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year."
positive, "@AmericanAir thanks"
positive, "@AmericanAir Got my bags this morning! Thanks!"
positive, "@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks"
positive, "@AmericanAir Yes, thanks for checking. Very cramped, but got on ; made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD"
positive, "@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!"
positive, "@AmericanAir Great - thank you."
positive, "@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho."
positive, "@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!"
positive, "@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome"
positive, "@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA"
positive, "@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses."
positive, "@AmericanAir Thank you! You will see me :) "
positive, "@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries."
positive, "@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!"
positive, "@AmericanAir yes called your UK number on skype…well worth the $.50. i recommend others do the same."
positive, "@AmericanAir AA2416 on time and awesome flight. Great job American!"
positive, "@AmericanAir "
positive, "@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on travel size toiletries"
positive, "@AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there"
positive, "@AmericanAir Love the new planes for the JFK-LAX run. Maybe one day I will be on one where the amenities all function. #NoCharge #Ever"
positive, "Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”"
positive, "@AmericanAir thank you we got on a different flight to Chicago."
negative, "@VirginAmerica and it's a really big bad thing about it"
negative, "@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt"
negative, "@VirginAmerica Why is the site down? When will it be back up?"
negative, "@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a tech stop?"
negative, "@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check."
negative, "@VirginAmerica please provide status for flight 769. I cant imagine it's on time as the Web indicates dude to weather here and/or Dallas"
negative, "@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him."
negative, "@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2"
negative, "@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers"
negative, "@VirginAmerica I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed"
negative, "@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers"
negative, "@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?"
negative, "@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything"
negative, "@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback"
negative, "@VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad"
negative, "@VirginAmerica hold times at call center are a bit much"
negative, "@VirginAmerica Trying to reset my password, email never arrives. Help?"
negative, "@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member =/"
negative, "@VirginAmerica Already checked in so the page expired :X"
negative, "@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!"
negative, "@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS"
negative, "@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg"
negative, "@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?"
negative, "@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!"
negative, "@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome"
negative, "@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?"
negative, "@VirginAmerica Comenity Bank is a joke! Please change. Nothing but constant problems with this bank"
negative, "@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement. Cust Svc no help!!!"
negative, "@VirginAmerica sad to learn you no longer fly SFO &gt"
negative, "@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego."
negative, "@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time."
negative, "@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?"
negative, "@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me."
negative, "@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!"
negative, "@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees."
negative, "@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?"
negative, "@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade."
negative, "@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting"
negative, "@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab"
negative, "@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad"
negative, "@united When will email address/username sign-on be available? It's been a while."
negative, "@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me."
negative, "@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?"
negative, "@united I just sent an email to Customer Care, telling them I may have to break up with you :'(. I sincerely hope they can help me!!"
negative, "@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it."
negative, "@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys"
negative, "@united crashed trying to check in."
negative, "@united it was credit from my last trip that never came in the mail!"
negative, "@united I received 1 bag last night, I am still missing the other one."
negative, "@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought"
negative, "@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR."
negative, "@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United."
negative, "@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?"
negative, "@united Could this email be resent as it doesnt appear to have arrived."
negative, "@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice"
negative, "@united So they didn't drop my bag overnight "
negative, "@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?"
negative, "@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago"
negative, "@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?"
negative, "@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?"
negative, "@united Luckily I made my flights this time but was so disappointed with the lack of communication :( "
negative, "@united Booked a flight home over 7 months ago and requested seats together for my fiancee and I. We got 2 middle seats. UNACCEPTABLE. The"
negative, "@united YOU GUYS ARE HORRIBLE."
negative, "@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines"
negative, "@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC"
negative, "@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???"
negative, "@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out"
negative, "@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere."
negative, "@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes...."
negative, "@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN"
negative, "@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???"
negative, "@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money.."
negative, "@united Thanks for the lack of help and the canned response from the 1K desk!"
negative, "@lindaSWC @united: We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ."
negative, "@united what is that going to do for you? Nothing just like you always do"
negative, "@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket."
negative, "Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier"
negative, "@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here."
negative, "@united yea get me to phoenix already. Delays all day with you people. It's bullshit."
negative, "@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight."
negative, "@united I'm constantly having challenges with upgrades "
negative, "@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away."
negative, "@united why would they make me share a room?"
negative, "@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund"
negative, "@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW"
negative, "@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery"
negative, "@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD."
negative, "@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period."
negative, "@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool"
negative, "@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)"
negative, "@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board"
negative, "@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?"
negative, "@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!"
negative, "@united your helpful agents in Club helped. I am just out baggage fees and a night of my life.stop doing business with @SilverAirways"
negative, "@United never heard of this? http://t.co/QDebyaHqfM"
negative, "@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious costs that you incur, @united?"
negative, "@United fucked up, then voided my ticket, and KEPT MY MONEY. Not even an apology. I will never fly with your airline again. #UnitedAirlines"
negative, "@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK. has terrible service and UA staff cannot reach Silver"
negative, "@united rarely ceases to amaze...for the worse. i hope this is the last time i have to fly with you."
negative, "@united iCloud it is not there yet -- PLEASE HELP 917 703 1472"
negative, "@united I did... no response back"
negative, "@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice"
negative, "@united of course I did. The bag should be here by now :( #frustrated"
negative, "@united is the worst airline in the world."
negative, "@united I will but right now I'm to angry"
negative, "@united Asked Flight attendant what typical compensation would be "
negative, "@united by the time I finally get to Dallas I could have driven with less frustration and cheaper."
negative, "@united i think he actually did not like your screen @campilley :D :D :D "
negative, "@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!"
negative, "@United We've been waiting on tarmac for &gt"
negative, "@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited"
negative, "@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere."
negative, "@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston"
negative, "@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them."
negative, "@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents :@ "
negative, "@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up."
negative, "@united I'd thank you - but you didn't help. taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful"
negative, "@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early"
negative, "@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints"
negative, "@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit"
negative, "@united go to hell"
negative, "@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help."
negative, "@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft."
negative, "@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding "
negative, "@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info."
negative, "@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight. #linesforever #customerservice #fail #again"
negative, "@united you're the reason this whole travel experience has been a nightmare"
negative, "@united, b4 boarding this attendant took his shoe ;sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv"
negative, "@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room"
negative, "@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?"
negative, "@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member :( "
negative, "@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out."
negative, "@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight board http://t.co/HfoF33iyhi"
negative, "@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G"
negative, "@united it won't help...been there done that."
negative, "@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over"
negative, "@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details."
negative, "@united was that English? I'll DM though I don't think you'll make a plane appear."
negative, "@united #UnitedAirlines how long will1531 be delayed."
negative, "@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!"
negative, "@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down."
negative, "@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!"
negative, "@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!"
negative, "@united still no response??"
negative, "@united 768 SFO to BOS and no internet it is 2015 what gives?"
negative, "@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!"
negative, "@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way"
negative, "@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?"
negative, "@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united"
negative, "@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead"
negative, "@united Beyond frustrated Sked change = no seats, earlier departure and double layover. Of course only seats are $$++. Cust svc no help"
negative, "@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR."
negative, "@united it wasn't a comment. It was a question. But thanks for your copy and paste response"
negative, "@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck."
negative, "@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice"
negative, "@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again."
negative, "@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy"
negative, "@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu"
negative, "@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat? WTF."
negative, "@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful."
negative, "@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning"
negative, "@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?"
negative, "@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit"
negative, "@united hahahahaha ya tried that already"
negative, "@United Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages."
negative, "@united you need a bag bouncer. Get it together"
negative, "@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?"
negative, "UA3388 @united was Cancelled Flightled not delayed. Re-Flight Booking Problems still 90 miles from home. At least acknowledge the Cancelled Flightlation."
negative, "@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats..."
negative, "@united well for a start it would be nice if your ticket was actually in the system when you change a flight"
negative, "@united why do I check in online if I still have to wait in line for an hour to check in at counter? #fuckinlame @naia_miaa"
negative, "@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever"
negative, "@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH"
negative, "@united Do you have a further update on the suitcase today please."
negative, "@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable."
negative, "@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable"
negative, "@united not happening. Delta took care of us. Peace!"
negative, "@united Yes I did. We headed out to de-ice 5 minutes after I sent it to you. Made it to Austin, but am now waiting for the luggage."
negative, "@united doesn't help the 100 or more passengers that just arrived an hour Late Flight."
negative, "@united 40 minutes on tarmac now. That's after 9 hour delay."
negative, "@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet"
negative, "@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted"
negative, "@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence"
negative, "@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat? Why is it announced to leave it for rollers? Thx"
negative, "@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice? How about all gate checked? Thx"
negative, "@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS"
negative, "@united customer service is the WORST. hanging up on customers intentionally after one hour on hold."
negative, "@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error)."
negative, "@united it will be on a different airline."
negative, "@united clicked upgrade now and it didn't upgrade. What gives? http://t.co/N7oSjz8a59"
negative, "@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think"
negative, "@united yes I did. Terrible service from your courrier"
negative, "@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving"
negative, "@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground. #liars #united"
negative, "@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?"
negative, "@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections"
negative, "@united if you don't like delayed bags, why do you let it happen so much?"
negative, "@united the delay is due to customer service for 20 people? What about the DIS-SERVICE you provided for 100+? #FlightFail #Hour20Delay"
negative, "@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'"
negative, "@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc."
negative, "@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business."
negative, "@united Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed."
negative, "@united Why is my time less important to you? #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail"
negative, "@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe."
negative, "@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative."
negative, "@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo."
negative, "@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it."
negative, "@united, you just caused a riot on the airplane. Never seen anything like this"
negative, "@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there."
negative, "@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM"
negative, "@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin? Pls start charging. http://t.co/2nY5TuXFqf"
negative, "@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united"
negative, "@united is the worst airlines sitting on the plane at Houston-bush airport now for an hour and a half waiting for Late Flight passengers"
negative, "@united might possibly have the worst service on the planet."
negative, "@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there"
negative, "@united UA1565 IAH -&gt"
negative, "@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing"
negative, "@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies"
negative, "@united why do you hate your passengers?"
negative, ".@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good."
negative, "@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!"
negative, "@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all."
negative, ".@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim"
negative, "@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever"
negative, "@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. :( :( :( "
negative, "@united been good 15yr friendly skies relationship. 2day agent told me I'm only Canadian and thus not good enough for military preboard"
negative, "@united yes was trying to upgrade my seat. Now there are no available spots"
negative, "@united customer service what's That???"
negative, "@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles"
negative, "@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!"
negative, "@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!"
negative, "@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!"
negative, "@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card."
negative, "@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??"
negative, "@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight"
negative, "@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately."
negative, "@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT."
negative, "@united your b737-800w literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k"
negative, "@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!"
negative, "@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!"
negative, "@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor."
negative, "@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled"
negative, "@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show"
negative, "@united seriously? UA 806. Delayed because of the copilot isn't here? For 1.5 hours and he is only flying from Raleigh? Disappointing"
negative, "@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!"
negative, "@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email."
negative, "@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information."
negative, "@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation"
negative, "@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour ; crew is at their hrs limit ; we deplane. Unacceptable."
negative, "@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?"
negative, "@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight. Airlines are the absolute worst"
negative, "@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable"
negative, "@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight"
negative, "@united trying to check in for tomorrow's flight. website keeps timing out. what's up?"
negative, "@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!"
negative, "@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K"
negative, "@united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks."
negative, "@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid"
negative, "@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?"
negative, "@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on"
negative, "@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a no show"
negative, "@united never flying United again! Worst experience ever"
negative, "@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!"
negative, "@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do.."
negative, "@united not my luggage"
negative, "@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF"
negative, "@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting"
negative, "@united any chance you could help rebook?? My flight Cancelled Flightled"
negative, "@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed."
negative, "@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!"
negative, "@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line.."
negative, "@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up."
negative, "@united if you lost my belongings then BE HONEST!"
negative, "@united Thank you for wasting my time ; money. Not only will I now arrive 5 hours Late Flight to my destination, but..."
negative, "@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!"
negative, "@united I would never fly United Airlines again!"
negative, "@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool."
negative, "@united overbooked by FIFTY people?!? the worst."
negative, "@united you realize you've said this already. At least last time you asked if I needed help"
negative, "@united A day Late Flightr, one delayed ; one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting."
negative, "@united What does delayed due to Customer Service mean for UA761?"
negative, "@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel"
negative, "@united now the weight restriction? 'We'll try to get as many of you as we can on this plane'"
negative, "@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD"
negative, "@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room"
negative, "@united where is my bag?? I'm in Mexico about to go build a house "
negative, "@united DUH and done. bag whereabouts unknown. Greeeaat"
negative, "@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration."
negative, "@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????"
negative, ".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost ; return it."
negative, "@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is unreal!!"
negative, "@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left."
negative, "@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx"
negative, "@united That's called throwing loyalty out the window and trying to give less awards."
negative, "@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?"
negative, "@united that's not an apology. Say it."
negative, "@united you ask a lot of customers who you routinely screw over. You know that, right?"
negative, "@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -&gt"
negative, "@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?"
negative, "@united yo, you need a new website really badly. This day and age..."
negative, "@united how can u not have gate ready or gate agent for going on hour two"
negative, "@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying"
negative, "@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days."
negative, "@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!"
negative, "@united Tell me that you're at least going to cover a room and get me out of here."
negative, "@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks"
negative, "@united what a nightmare!! Both sides of my flights are a disaster! At Houston getting attitude cuz I was sent to ticket counter"
negative, "@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim."
negative, "@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc"
negative, "@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH"
negative, "@united "
negative, "@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems"
negative, ".@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines"
negative, "@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm."
negative, "@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?"
negative, "@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest"
negative, "@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family "
negative, "@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area"
negative, "@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!"
negative, "@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service."
negative, "@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!"
negative, "@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!"
negative, "@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault."
negative, "@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint."
negative, "@united sucks."
negative, "@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!"
negative, "@united No customer service rep could confirm where my bag was "
negative, "@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx"
negative, "@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!"
negative, "@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?"
negative, "@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?"
negative, "@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor"
negative, "@united no bag tagging, led to many people backing up the aisle to front with bags"
negative, "@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers"
negative, "@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance"
negative, "@united, no, your service here pretty much ruined my day, but thanks for the weak attempt"
negative, "@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection"
negative, "@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW"
negative, "@united please don't take my membership away :( "
negative, "@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L"
negative, "@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone"
negative, "@united I fly @AmericanAir normally. This doesn't happen to me with them. I'll let your flyers provide their own feedback. Thank you."
negative, "@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail"
negative, "@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals"
negative, "@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, not with my hands! #badservice"
negative, "@united I hope not to see the same issue on my return flight tomorrow"
negative, "@united thank you for your reply. My frustration is that spending a upgrade just puts you on a wait list."
negative, "@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such."
negative, "@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days"
negative, "@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive"
negative, "@united Worst customer non-service for sure!"
negative, "@united Worst airline ever?"
negative, "@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass."
negative, "@united yes refund my ticket and give me email address to let u know what happened"
negative, "@united Great! I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable."
negative, "@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf"
negative, "@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!"
negative, "@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?"
negative, "@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml"
negative, "@united Yeah that didn't happen!"
negative, "@united Hate when I get bumped out of the seat I've selected ("
negative, "@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up"
negative, "fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA"
negative, "@united I'm strongly considering taking my business elsewhere. #UnitedAirlines"
negative, "@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**"
negative, "@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working."
negative, "@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. Long lines!! #ua1523"
negative, "@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days."
negative, "@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states."
negative, "@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number"
negative, "@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy"
negative, "@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement"
negative, "@united really, fill out a form about my flight experience? I sent an email to the 1K email address."
negative, "@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?"
negative, "@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag, didn't have to check"
negative, "@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM"
negative, "@united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees"
negative, "@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks."
negative, "@united UA 1706 there is no way a plane loses its software I believe you decided to do an upgrade..."
negative, "@united bad customer service to NYC a few weeks ago. Thinking of moving on"
negative, "@united She :) won't :) be :) at :) my :) wedding :) . This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?"
negative, "@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy"
negative, "@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with issues..."
negative, "@united That is not what your reservations desk just told me. They said there were plenty of seats"
negative, "@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?"
negative, "@united it most certainly was not."
negative, "@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain"
negative, "@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry."
negative, "@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary"
negative, "@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours"
negative, "@united most likely makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks."
negative, "“@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help."
negative, "@united when a 2 hour flight turns into a 3:30 ordeal...sigh"
negative, "@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!"
negative, "@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!"
negative, "@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?"
negative, "@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac"
negative, "@united have better customer service at John Wayne airport."
negative, "@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks"
negative, "@united now I'll probably miss my next connection!"
negative, "@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!"
negative, "@united Yes but unbelievable. Should have a free fare lock"
negative, "@united it should be free like other airlines! Again, it’s not 1997 anymore."
negative, "@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark"
negative, "@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly."
negative, "@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you."
negative, ".@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight"
negative, "@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky"
negative, "@united your customer service is crap."
negative, "@united @bobwesson fair enough United. everybody is doing the best they can. Although that slight delay is turning into a Cancelled Flightlation."
negative, "@united why would a person take hours and hours of wait time just to tell a lie"
negative, "@united hey! DM not working. UA 307!"
negative, "@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder"
negative, "@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight..."
negative, "@united actually we aren't. Still parked here."
negative, "@united I log in, view reservations, try view specific reservation ; takes me back to login page,
positive", "Thank you @united for your prompt assistance."
negative, "@united your website is a complete joke when using safari!"
negative, "@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman"
negative, "@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. =/"
negative, "@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!"
negative, "@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff"
negative, "@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous."
negative, "@united delayed going home AGAIN. Getting really tired of delays."
negative, "@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler"
negative, "@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!"
negative, "@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours"
negative, "@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k"
negative, ".@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours."
negative, "@united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers"
negative, "@united no because you will charge me or delay me further. United 1612 still waiting."
negative, "@united what's the point of offering a free checked bag of you lose it?"
negative, "@united no chance in hell. I'd rather walk. Worst airline ever."
negative, "@United is the worst major US airline. More proof: they're boarding the plane with the outside galley door open in 0 degree weather. Wtf?"
negative, "@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate."
negative, "@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare"
negative, "@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce"
negative, "@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!"
negative, "@united they have access to the dial that makes it faster do they?"
negative, "@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim #inefficient"
negative, "@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument."
negative, "@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys."
negative, "@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis."
negative, "we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und"
negative, "There were plenty of empty seats in coach @united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"
negative, "@united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable"
negative, "@united I am so happy I found my phone because this is easily the worst system I have ever heard of"
negative, ".@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again"
negative, "@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement."
negative, "@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled"
negative, "@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta"
negative, "@united any solutions?"
negative, "@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?"
negative, "@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport. How will you make this right?"
negative, "@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.:@ "
negative, "@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN"
negative, "@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed."
negative, "@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?"
negative, "@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience."
negative, "@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5"
negative, "@united one hour after departure time and still no update!"
negative, "@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?"
negative, "@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now."
negative, "@united still sitting here waiting for a plane....4 hours wasted"
negative, "@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail"
negative, "@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail"
negative, "@united I am a comedian and I promise I will make fun of you on stage tonight."
negative, "@united tried to and got through the whole 2,000 characters and I was not even done."
negative, "@united you had us REBOARD without the captain. So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq"
negative, "@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?"
negative, "@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce"
negative, "@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!"
negative, "@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!"
negative, "@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK"
negative, "@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call."
negative, "@united We like hearing from you. So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi"
negative, "@united too long for 140 characters"
negative, "@United does a great job of answering public messages. Direct private messages, not so much."
negative, "@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown"
negative, "@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!"
negative, "@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together."
negative, "@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247."
negative, "@united you do realize my wife is waiting on a delayed flight at this very moment. I'm not sure I understand your tweet."
negative, "@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am"
negative, "@united unfortunately, that doesn't help. Just an automated computer."
negative, "@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is."
negative, "@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks"
negative, "@united I got an email saying changes to my MileagePlus account are confirmed but I didn't make any changes. Help?"
negative, "@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal."
negative, "@united I'll be calling soon but going tomorrow like it shows on the app is not a good option"
negative, "@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?"
negative, "@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir"
negative, "@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet. Promises are free."
negative, "@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH"
negative, "@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful."
negative, "@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez."
negative, "@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it"
negative, "@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?"
negative, "@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife"
negative, "@united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment"
negative, "@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as)"
negative, "@united @staralliance the B gates are very far though"
negative, "@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation."
negative, "@united I have submitted my complaint. I need to be compensated. How long will this take?"
negative, "@united get a clue. I am a 1K/2mm miler and that is the response you give?"
negative, "@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline"
negative, "@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation."
negative, "@united you're missin the point! There was no weather. You're lying! Seats was broken. But u claim weather to get out of hotels. Classy"
negative, "@united are you trying to break a world record for most delayed flights in a year?"
negative, "@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me"
negative, "@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail"
negative, "@united can you get a gate for UA4727? Turrible."
negative, "@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice ; charged me. Who do I need to file claim with?"
negative, "@united My feedback and concerns via your site aren’t going to improve my poor airport experiences."
negative, "@united It was quite enjoyable. :) "
negative, "@united correct date is 2/11/15!"
negative, "@united I will be patient in my luxurious middle seat on my next delayed flight"
negative, "@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport"
negative, "@united thanks I'll fill out the form that no one reads or responds to."
negative, "@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?"
negative, "@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed."
negative, "@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened do you want to get to SF today #fail"
negative, "@united UA6002 MLI-&gt"
negative, "@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?"
negative, "@united yes of course I have. Is this how you treat customer with no recourse?"
negative, "@united I will be stunned if my bags are in Hartford with me. The ORD ground crew only had an hour to move my bags 200 yards"
negative, "@united Flight was overbooked! Was offered voucher to wait ; take another flight. Gate agent switched me over, retracted voucher offer."
negative, "@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found."
negative, "@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience"
negative, "@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?"
negative, "@united 3586 from IAD to BUF. Incredibly loud, and like a third world 70s inner city metro bus. #lowstandards http://t.co/m67WnBglXQ"
negative, "@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver"
negative, "@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k"
negative, "@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is."
negative, "@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems"
negative, "@united missing this wedding because of these delays would not be cool"
negative, "@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate"
negative, "@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap."
negative, "@united of course but they were just as helpless as everyone else ."
negative, ".@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris"
negative, "@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!"
negative, "@united Filled out at the airport as part of a long day made longer."
negative, ". @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags"
negative, "@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening"
negative, "@United ticket counter Masters out of SMF not very helpful."
negative, "@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now"
negative, "@united &lt,2015-02-18 01:54:26 -0800,bonkers in Yonkers,New Delhi,
negative", "@united &lt,,2015-02-18 01:53:01 -0800,bonkers in Yonkers,New Delhi"
negative, "@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days"
negative, "@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations"
negative, "@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines"
negative, "@united how come I have no baggage updates."
negative, "@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol"
negative, "@united RTB&gt"
negative, "@united once again my bag is lost when I travel united!!!! Please do something"
negative, "@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR..."
negative, "@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public."
negative, "@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice"
negative, "@united @annricord $856.81 the cost of one of the round trip tickets."
negative, "@united note: they are traveling w 2yr old. Unreal"
negative, "@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf"
negative, "@united is amazing how hard is to talk with customer service! !!"
negative, "@united they held the flight for our group of nearly 20 people."
negative, "@united @gg8929 Unbelievable hypocrisy!!"
negative, "@united my flight was at 1 pm. Still at the airport gee what service. Do they care, nope. Delayed until 7:55."
negative, "@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable"
negative, "@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff"
negative, "@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful."
negative, "@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67"
negative, "@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?"
negative, "@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united."
negative, "@united Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ"
negative, "@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks"
negative, "@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?"
negative, "@united missed it. Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight..."
negative, "@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !"
negative, "@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone"
negative, "@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?"
negative, "@united Supposedly, they're out for delivery. I'll believe it when I see it."
negative, "@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993"
negative, "@united I don't see how I need to spend an extra $100 bc of ur equipment failure."
negative, "@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer..."
negative, "@united flight 441 on 2/4 was delayed over three hours because the pilot never showed up!"
negative, "@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus."
negative, "@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter"
negative, "@united Not fast enough. No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful."
negative, "@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum. Blegh"
negative, "@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem"
negative, "@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!"
negative, "@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!"
negative, "@united why am i mot getting my refund?"
negative, "@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies"
negative, "@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless"
negative, "@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on"
negative, "@united I like delays less than you because I'm the one on the plane. Connect me with a voucher"
negative, "@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion"
negative, "@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am."
negative, "@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook"
negative, "@SouthwestAir still no update text #2053 "
negative, "@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. :@ :@ :@ :@ :@ :@ :@ "
negative, "@SouthwestAir appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac"
negative, "@SouthwestAir 20 minutes on hold waiting is ridiculous......"
negative, "@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds."
negative, "@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again."
negative, "@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2"
negative, "@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points?"
negative, "@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr"
negative, "@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page"
negative, "@SouthwestAir and thx for not responding"
negative, "@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook"
negative, "@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls......."
negative, "@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone."
negative, "@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!"
negative, "@SouthwestAir I heart Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations."
negative, "@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems"
negative, "@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night."
negative, "@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might know but don't show it."
negative, "@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy"
negative, "@SouthwestAir your welcome. It was the thoughts of nearly the entire plane."
negative, "@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked"
negative, "@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!"
negative, "@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service"
negative, "@SouthwestAir would someone please DM me the customer relations number. The website has only customer service."
negative, "@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200 for business class? Stay classy"
negative, "@SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh?"
negative, "@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that."
negative, "@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7"
negative, "@SouthwestAir Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!"
negative, "@SouthwestAir but when do I get my gin "
negative, "@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans"
negative, "@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?"
negative, "@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?"
negative, "@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq"
negative, "@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged. Phone wait time is crazy. Is there a chat?"
negative, "@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours."
negative, "@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2"
negative, "@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward"
negative, "@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out."
negative, "@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46. I said to lady, well, that system is about dead. She didn't understand"
negative, "@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy"
negative, "@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help."
negative, "@SouthwestAir - really? All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC"
negative, "@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys :'( :'( "
negative, "@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass."
negative, "@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me."
negative, "@SouthwestAir is not being responding to the @SpecialOlympics athletes. #notcool #Southwest"
negative, "@SouthwestAir waited 34 mins for baggage MDW&gt"
negative, "@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night."
negative, "@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust."
negative, "@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire"
negative, "@SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit"
negative, "@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1"
negative, "@SouthwestAir How about auto check in for CP holders? Come on."
negative, "@SouthwestAir worst air line ever, you have no compassion of the handicapped"
negative, "@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!"
negative, "@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. :') :( "
negative, "@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch Buy"
negative, "@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs)"
negative, "@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?"
negative, "@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up."
negative, "@SouthwestAir @AARP @JimCramer 75yo mom says, Hire more staff to accommodate your audience You could learn lots from her. She's off to FL"
negative, "@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded"
negative, "@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info"
negative, "@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL"
negative, "@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!"
negative, "@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight? Called 1800IFlySWA, long long waits..."
negative, "@SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again."
negative, "@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund"
negative, "@SouthwestAir your phone lines suck. I have a dilemma."
negative, "@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it"
negative, "@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!"
negative, "@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious"
negative, "@SouthwestAir Am I flying on Spirit air?"
negative, "@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#"
negative, "@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow."
negative, "@SouthwestAir yep after two hours and thirty minutes"
negative, ".@SouthwestAir I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa :( "
negative, "@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation."
negative, "@SouthwestAir breaking my heart at BWI 9 hrs @business"
negative, "@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat "
negative, "@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame"
negative, "@SouthwestAir why are you literally the worst?"
negative, "@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it"
negative, "@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying"
negative, "@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?"
negative, "@SouthwestAir not letting me DM. # is FSZ4YO"
negative, "@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with"
negative, "@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?"
negative, "@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife"
negative, "@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it"
negative, "@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!"
negative, "@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?"
negative, "@SouthwestAir Where the heck are the bags for Chicago 408. It has been an hour"
negative, "@SouthwestAir no. Told to call cust service on monday"
negative, "@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help."
negative, "@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek"
negative, "@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs."
negative, "@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department."
negative, "@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs"
negative, "@SouthwestAir :( you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5"
negative, "@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!"
negative, "@SouthwestAir What do you call that??!!"
negative, "@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago."
negative, "@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!"
negative, "@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem..."
negative, "@SouthwestAir when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?"
negative, "@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?"
negative, "@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?"
negative, "@SouthwestAir I thought you guys were the best airline...I've been on hold for an hour!"
negative, "@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?"
negative, "@SouthwestAir crazy hold times today. Over an hour now. Help?"
negative, "@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir #BNA"
negative, "@SouthwestAir Been on hold for over an hour - any chance someone can help me on here?"
negative, "@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting. #customerservice @olive201"
negative, "@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?"
negative, "@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon."
negative, "@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!"
negative, "@SouthwestAir rocks - @AmericanAir horror"
negative, "@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?"
negative, "@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city."
negative, "@SouthwestAir not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140, poor service."
negative, "@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to ice in Indy. Sitting here in Indy, it is bone dry. Tomorrow 4-6 of snow."
negative, "@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?"
negative, "@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701."
negative, "@SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?"
negative, "@SouthwestAir 14 hours???? Sorry don't get it. Oh well. Screw the weekend in Az right? Eat the hotel, no problem."
negative, "@SouthwestAir @dultch97 kid just wants fucking money #scumbag"
negative, "@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson."
negative, "@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!"
negative, "@SouthwestAir Cancelled Flights arrivals "
negative, "@SouthwestAir okaaaaay UGH IM 8 MIN AWAY"
negative, "@SouthwestAir Yes, but I like need my luggage before tomorrow morning"
negative, "@SouthwestAir thanks for losing my luggage"
negative, "@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems."
negative, "@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?"
negative, "@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?"
negative, "@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140"
negative, "@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional. Couldn't do work if I wanted to. Never again."
negative, "@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff "
negative, "@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out."
negative, "@SouthwestAir Longer flights with 300 series no wifi? Will be great when you retire them."
negative, "@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?"
negative, "@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?"
negative, "@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you."
negative, "@SouthwestAir you do a great job of achieving that at most cities, just not at BWI."
negative, "@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!"
negative, "@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!"
negative, "@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min :( #fail"
negative, "@SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA"
negative, "@SouthwestAir it'd be nice if I could get an answer, even a simple no would do; I just want to know. :) "
negative, "@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter"
negative, "@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice"
negative, "@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk"
negative, "@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same."
negative, "@SouthwestAir flight # 317"
negative, "@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?"
negative, "@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put on hold but actually was hung up on."
negative, "@SouthwestAir can't DM you without you following me..."
negative, "@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, ; the price jumped from $73 to $159. Ridiculous. -_- "
negative, "@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times .."
negative, "@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?"
negative, "@SouthwestAir, got duped w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful"
negative, "@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives"
negative, "@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!"
negative, "@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the sun"
negative, "@SouthwestAir I spoke to soon... My bag was lost.. :( "
negative, "@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything"
negative, "@SouthwestAir Please update your website"
negative, "@SouthwestAir lost my sunglasses "
negative, "@SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit."
negative, "@SouthwestAir are bicycles that the 62, 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me."
negative, "@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG"
negative, "@SouthwestAir So I guess you can get to the airport too early! Need to wait 10mins to checkin. Really?"
negative, "@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE"
negative, "5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”"
negative, "@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!"
negative, "@SouthwestAir it's the poor customer service that I have a problem with!!!!!"
negative, "@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9"
negative, ".@SouthwestAir 3 days "
negative, "@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help"
negative, "@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint ; a letter via mail will follow."
negative, "@SouthwestAir So today I call into Customer Service "
negative, "@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation."
negative, "@SouthwestAir I couldn't fly you today "
negative, "@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft"
negative, "@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted."
negative, "@SouthwestAir you are over 40, please start acting your age and stop with the short-shorts!"
negative, "@SouthwestAir even with the 50$ voucher for picking up my bag"
negative, "@SouthwestAir no, thanks. I think we have it straight!"
negative, "@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me."
negative, "@SouthwestAir stop ur bs promos of anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks"
negative, "@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!"
negative, "@SouthwestAir Any plans to make the southwest app for Android not crappy?"
negative, "@SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous."
negative, "@SouthwestAir your customer service is terrible, you're terrible, thought you should know."
negative, "@SouthwestAir: why no charging station in SAN?"
negative, "@SouthwestAir your checkin system is #poor"
negative, "@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work."
negative, "@SouthwestAir my flight was Cancelled Flightled Monday. Just looking to Cancelled Flight and credit my card. That's all."
negative, "@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them"
negative, "@SouthwestAir do you do auto callbacks so I don't have to wait on hold?"
negative, "@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said unspecified error and to call SWA"
negative, "@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position."
negative, "@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable"
negative, "@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page."
negative, "@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold ; have someone else do it???"
negative, "@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight"
negative, "@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm. Your employees need an attitude adjustment"
negative, "@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?"
negative, "@SouthwestAir can i have my bags back ding!!"
negative, "@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!"
negative, "@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport ; now I'm losing 2 days from trip"
negative, "@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500"
negative, "@SouthwestAir I need updates on my flights 464 "
negative, "@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. :@ #frustrated!"
negative, "@SouthwestAir Hoping you answer the phone today?"
negative, "@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home."
negative, "@SouthwestAir this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i"
negative, "@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it "
negative, "@JetBlue can't book a flight because of outdated, forced opt-in Verified by Visa nonsense. Help a girl out? I just want to get to @sxsw"
negative, "@JetBlue Need your help. I'm moving to DC "
negative, "@JetBlue 's Once upon a sale that does not include BTV, as usual! #jetbluehatesbtv"
negative, "@JetBlue I just DM'd you!"
negative, "@JetBlue why was Flight 1856 delayed to Buffalo ? It’s a direct flight and the plane is at the gate."
negative, "@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine"
negative, "@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps"
negative, "@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?"
negative, "@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)"
negative, "@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?"
negative, "@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time."
negative, "@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing."
negative, "@JetBlue App still saying I can't DM you..."
negative, "Just in case you needed confirmation that on fleek is dead ; gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ"
negative, "STOP THIS “@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOn”"
negative, "@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation."
negative, "@JetBlue You respond to complaints about cultural appropriation with more of it!? You're now below Spirit Airlines on my fly list."
negative, "can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl"
negative, "Why @JetBlue let someone from black Twitter in their multimedia department?"
negative, "STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB"
negative, "“@JetBlue: Our fleet's on fleek. http://t.co/yZH4ZRQM0i” really JetBlue? #fleek?!!! :') :') :') hell no... Yall petty"
negative, "Why? =/ RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO"
negative, "nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI"
negative, "@JetBlue I tried! Had me running from curb-side to self-check ; wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset"
negative, "@JetBlue yeah I'm aware of that. Hence my original msg to you."
negative, "@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet."
negative, "@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac waiting."
negative, "@JetBlue appreciate the response but already spoke to a MCO and their response was There is nothing we can do idk if that's what you mean"
negative, "@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/"
negative, "@JetBlue Safety might be your priority but organization clearly is not."
negative, "@JetBlue #611 from JFK to LAS still delayed?"
negative, "@JetBlue if only the show was on the flight. No ABC. Oh well. I'll live. #nexttime #andthewinneris..."
negative, "@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost."
negative, ".@JetBlue ooookay @ABC that's silly of you. guess we're watching the oscars purely on Twitter reactions tonight. #oscars"
negative, "@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break"
negative, "@JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home!"
negative, "@JetBlue all day"
negative, "@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right."
negative, "@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home..."
negative, "@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more."
negative, "@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats."
negative, "@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue"
negative, "@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a"
negative, "@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI."
negative, "@JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http://t.co/LAiGgef9Kj"
negative, "@JetBlue they absolutely guaranteed us we would sit with our kids. Your terms response is insulting. #jetblue"
negative, "@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2"
negative, "@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting."
negative, "@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK"
negative, "@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you."
negative, "@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4"
negative, "@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd"
negative, "@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!"
negative, "@JetBlue where is it coming from? I thought Tampa?"
negative, "@JetBlue I waited 3 hrs for my bags and my flight was only 2 hrs"
negative, "@JetBlue should I bother contacting them? I already checked into my flight =/ "
negative, "@JetBlue your agent told us TSA didn't have a crew to get bags!"
negative, "@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip."
negative, "@JetBlue still waiting to board and see if they will give us the exit row."
negative, "@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO"
negative, "@JetBlue My wife was with our dog. They wouldn't even let her out off the plane. My daughter was at Newburgh lives close by. So wrong"
negative, "@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children."
negative, "@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!"
negative, "@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE"
negative, "@JetBlue and have empty help desks"
negative, "@JetBlue according to jfk plenty of planes are landing. No problem there"
negative, "@JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj"
negative, "@JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful"
negative, "@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous."
negative, "@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers."
negative, "@JetBlue #489. Flight #589 is departing before we even board"
negative, "@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on"
negative, "@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0"
negative, "@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!"
negative, "@JetBlue hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear.."
negative, "@JetBlue you want me to talk to the wall?"
negative, "@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ"
negative, "@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?"
negative, "@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks."
negative, "@JetBlue how about an update on flight 475 leaving tf green delayed"
negative, "@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?"
negative, "@JetBlue just lost very loyal customers who use them 4-10 times a year."
negative, "@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face.."
negative, "@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more."
negative, "@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs."
negative, "@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this"
negative, "@JetBlue we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info?"
negative, "@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least."
negative, "@JetBlue You already Cancelled Flightled the one b4 us to DCA"
negative, "@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled"
negative, "@JetBlue I would like to send an email to Lost and Found at JetBlue JFK"
negative, "@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves."
negative, "@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!"
negative, "@JetBlue someone is here but has no info smh one bag came off and then nothing"
negative, "@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous."
negative, "@JetBlue it seems I never received an ID, just a password."
negative, "@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogota today, Colombian employees treated us badly , need help please"
negative, "@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue"
negative, "@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30"
negative, "@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw."
negative, "@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work. #flt348"
negative, "@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially"
negative, "@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo"
negative, "@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk"
negative, ".@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me."
negative, ".@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality. Dare you."
negative, "@JetBlue I tried a burger which was good but expensive! Were lead to believe that food in the USA is cheap butnot here!"
negative, "Well lets see. You could pay for my Negroni with bitcoin. @JetBlue"
negative, "@JetBlue can't seem to DM you guys.. JDHADP"
negative, "@JetBlue - worst view for an athlete"
negative, "@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm?"
negative, "@JetBlue Phone agents can't see same flights I see online??? Can't change tickets even when I am paying. Very frustrating #jetblue"
negative, "@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer"
negative, "@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that!"
negative, "@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked."
negative, "@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?"
negative, "@JetBlue why did you just Cancelled Flight flight 670 last minute?!?"
negative, "@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9"
negative, "@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages."
negative, "@JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute?"
negative, "@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight..."
negative, "@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed."
negative, "@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?"
negative, "@JetBlue you service agents at MCO are great, but their are not enough of them working right now!"
negative, "@JetBlue My bag is missing from 1099 landed over 6 hours ago. Help!"
negative, "@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!"
negative, "@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked."
negative, "@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept."
negative, "@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert."
negative, "@JetBlue has screwed me over for the last time. @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService"
negative, "@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met."
negative, "@JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded"
negative, "@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee"
negative, "@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account"
negative, "@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold"
negative, "@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue"
negative, "@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice"
negative, "@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer"
negative, "@JetBlue = WORST. Booked in Oct. w/ email confirm ; NEVER INFORMED Cancelled Flightlation. Instructed to mail written letter http://t.co/c7Kzbvf8h8"
negative, "@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit"
negative, "@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott"
negative, "@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights."
negative, "@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x"
negative, "@JetBlue it says it is now 9:58 you owe me"
negative, "@JetBlue They told us 10 minutes almost 40 minutes ago."
negative, "@JetBlue Why doesn't your Best Fare Finder work?"
negative, "@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM"
negative, "@JetBlue u suck Big Donkey Balls!"
negative, "@JetBlue C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at @united or @Delta ......."
negative, "@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS? Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating."
negative, "@JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option"
negative, "@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number."
negative, "@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!"
negative, "@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool."
negative, "@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza"
negative, "@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO"
negative, "@JetBlue is I can't make changes on the website am I still charged 25 dollars for using phone"
negative, "@JetBlue well I'm glad I got up at 5 am so I can sit in an airport. No place else I'd rather be (not)"
negative, "@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things."
negative, "@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight."
negative, "@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail"
negative, "@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation "
negative, "@JetBlue honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/"
negative, "@JetBlue bag just delivered and items have been stolen. At first look - my Kate spade bag and bottle of spiced rum! Wtf!!"
negative, "@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights"
negative, "@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat"
negative, "@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity."
negative, "@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :( "
negative, "@JetBlue tell your employees that!"
negative, "@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold...."
negative, "@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back"
negative, "@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75"
negative, "@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?"
negative, "@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :( "
negative, "@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage."
negative, "@JetBlue "
negative, "@JetBlue why are we delayed :( flight 1601"
negative, "@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was"
negative, "@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue"
negative, "@JetBlue please provide me your direct email for me to explain."
negative, "@USAirways and when will one of these agents be available to speak?"
negative, "@USAirways just hung up on me again. Another waste of an hour of my time. How am I supposed to book a one way award flight? #badwebsite"
negative, "@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded."
negative, "@USAirways I finally got through on the phone after a 2 hour wait time."
negative, "@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet :) "
negative, "@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you."
negative, "@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail"
negative, "@USAirways - First impressions are hard to reverse. A horrible first experience with you. Will never fly with you again!!!"
negative, "@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped"
negative, "@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on"
negative, "@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me"
negative, "@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing."
negative, "@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery! Shame on me this time!"
negative, "@USAirways Been on hold for 40 minutes, calling because my flight is delayed. This type of service in not acceptable."
negative, "@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full"
negative, "@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem"
negative, "@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!"
negative, "@USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23. Horrible attitudes toward helping customers."
negative, "@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu"
negative, "@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job "
negative, "@USAirways I've been on hold for 41min. Just trying to change my reservation."
negative, "@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer."
negative, "@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am."
negative, "@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH"
negative, "@USAirways - thanks however I feel like the system has failed me -- what is the solution?"
negative, "@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?"
negative, "@USAirways Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death."
negative, "@USAirways My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles"
negative, "@USAirways No one picks up the phone all day/ no opportunity to leave a voicemail"
negative, "@USAirways Instead, the miles are credited to an account that i did not open"
negative, "@USAirways I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles"
negative, "@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4)"
negative, "@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel"
negative, "@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer? #disappointed"
negative, "@USAirways terrible service"
negative, "@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone. Had to get supv."
negative, "@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable."
negative, "@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :) "
negative, "@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo"
negative, "@USAirways #FAILINGYOURCUSTOMER ONE BY ONE"
negative, "@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?"
negative, "@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening"
negative, "@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best"
negative, "@USAirways I have better Intel than she does! She said plane is due in at 630. Flightaware and your own app say 645"
negative, "Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options."
negative, "@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them."
negative, "@USAirways I will never fly us airways again."
negative, "@USAirways yes, thanks but took forever"
negative, "@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination."
negative, "@USAirways why is it impossible to change / buy preferred seats via your app?"
negative, "@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded."
negative, "@USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered. Awful service continues."
negative, "@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous"
negative, "@USAirways citizen. I fly your airline constantly and am so offended. Derrick Bussey. Now Im crying on this airplane because I'm so upset"
negative, "@USAirways I need to speak with a customer service agent today between 5-8pm I had an unfortunate incident of discrimination today."
negative, "@USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!"
negative, "@USAirways US 728 Uh oh, no gate. Now truck will come to us."
negative, "@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment."
negative, "@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing"
negative, "@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box."
negative, "@USAirways 4 segments, 4/4 delayed. Gnv &gt; CTL . CTL &gt; JAN . JAN &gt; CTL . CTL &gt; GNV. My year off from flying with you guys was the way to go."
negative, "@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on."
negative, "@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!"
negative, "@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time."
negative, "@USAirways I am in meetings in California and have no luggage!!"
negative, "@USAirways how long for a reply"
negative, "@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best!"
negative, "@USAirways I listed my baggage claim number. Have them call me, my number is on the ticket. I had to use Lady Speed Stick this morning."
negative, "@USAirways what's going on with your website "
negative, "@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced."
negative, "@USAirways : Premier provider of missed connections! #usairwaysfail"
negative, "@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times"
negative, "@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr"
negative, "@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip."
negative, "@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??"
negative, "@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted. No meal voucher?"
negative, "@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited."
negative, "@USAirways no my flight plans have been delayed until tuesday due to your computer crash"
negative, "@USAirways @AmericanAir ma'am the doors close 10 mins prior to departure but I was here 20 mins before?!? laughter from the 2 agents"
negative, "@USAirways @AmericanAir at 9:05am after the plane left: why were there no agents and why were the doors closed so early?"
negative, "@USAirways I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use!"
negative, "@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this."
negative, "@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable."
negative, "@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids"
negative, "@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin..."
negative, "@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight"
negative, "@USAirways. On hold 2hrs after my flight was Cancelled Flightled ; Anthony was beyond rude and not helpful! @AmericanAir they're weighing you down."
negative, "@USAirways first, luggage got stuck in a different city, now I get them back today ; one of your employees stole a pair of gloves from me!"
negative, "@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg"
negative, "@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy"
negative, "@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome"
negative, "@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail"
negative, "@USAirways your a miserable airline and your loss of revenue is a reflection of that. Go extinct. A merger only delays the inevitable"
negative, "@USAirways sorry doesn't help. It's midnight PST. How in the hell am I still on hold after 90 minutes on customer service line?"
negative, "@USAirways Like I thought this was America. When did US Airways start operating under the rules of communist Russia?"
negative, "@USAirways Already planning my local boycott for Washington, D.C. Area."
negative, "@USAirways is the worst airline to ever travel with."
negative, "@USAirways ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL"
negative, "@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline"
negative, "@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL"
negative, "@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen..."
negative, "@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one"
negative, "@USAirways give us no information and an attitude."
negative, "@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us"
negative, "@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?"
negative, "@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?"
negative, "@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards"
negative, "@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight."
negative, "@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation."
negative, "@usairways @usair idiots took our plane "
negative, "@USAirways help! I've been on hold for almost two hours. Trying 2 get home."
negative, "@USAirways - flights 4500 AND 403 delayed for crew availability? What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival."
negative, "@USAirways US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler"
negative, "@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks"
negative, "@USAirways I have contacted them but only got an automated response that won't give me the code."
negative, "@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights"
negative, "@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies"
negative, "@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help"
negative, "@USAirways so you don't have a pilot now for #clt #ord for at least another hour. Why on earth would you board the plane? Makes no sense!"
negative, "@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still on time http://t.co/k0MHZrJF6e"
negative, "@USAirways Can you advise on what's happening with departure delays from CLT?"
negative, "@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent"
negative, "@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb"
negative, "@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor"
negative, "@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6"
negative, "@USAirways ...was Cancelled Flightled and now I need to locate my baggage"
negative, "@USAirways @AmericanAir 2hrs Late Flightr finally taking off:') :') :') "
negative, "@USAirways @AmericanAir will one of you please answer the phone?"
negative, "@USAirways stuck at the gate in Charlotte, NC waiting for release papers and a fix for a broken computer system."
negative, "@usairways the. Worst. Ever. #dca #customerservice"
negative, "@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice"
negative, "@USAirways printer problems causing us to sit on the runway for 45 mins. Get it together."
negative, "@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm"
negative, "@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined"
negative, "@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc"
negative, "@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands..."
negative, "@USAirways #flight2031 the flight to Hell"
negative, "@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways"
negative, "@USAirways does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT"
negative, "@USAirways No flights out of Philly because of system wide tech issue. @CBSPhilly"
negative, "@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!"
negative, "@USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs "
negative, "@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away..."
negative, "@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags."
negative, "@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!"
negative, "@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE."
negative, "@USAirways #usairways Raleigh NC"
negative, "@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins..."
negative, "@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now?"
negative, "@USAirways We can't help you. We don't put people up in hotels when you miss a flight it's against policy."
negative, "@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing."
negative, "@usairways I have been on hold for over 3 hours. Please help! http://t.co/tyXAZtMQ1U"
negative, "@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call."
negative, "@USAirways suggest you failures make a HUGE donation to @the_USO Charlotte, NC as THEY provided GREAT customer service today, unlike you."
negative, "@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj"
negative, "@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please"
negative, "@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22"
negative, "@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY"
negative, "@USAirways really nigga.. Ur a fuck boy"
negative, "@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable"
negative, "@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?"
negative, "@USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening?"
negative, "@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!"
negative, "@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight."
negative, "@USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!"
negative, "@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long"
negative, "@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!"
negative, "@USAirways Its not just PHL, at BTV today made to deplane because it's Sunday and we don't know if maintenance will be available"
negative, "@USAirways should look into better service"
negative, "@USAirways your mobile app is horrible! Needs a major overhaul"
negative, "@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs"
negative, "@USAirways @corybronze INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL"
negative, "@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?"
negative, "@USAirways @TheHaileyTate Another blatant lie from @USAirways"
negative, "@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay..."
negative, "@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom"
negative, "@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice."
negative, "@usairways on hold for TWO HOURS now, pick up the PHONEEEEE"
negative, "@USAirways where's my bag? In line 200 deep at DCA. Agents say call 800 #. 800# says talk to agents. Abysmal customer service"
negative, "@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta"
negative, "@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush"
negative, "@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me."
negative, "@USAirways 2 hours?! And just got disconnected."
negative, "@USAirways I have been calling for 3 days!"
negative, "@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?"
negative, "@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail"
negative, "@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?"
negative, "@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16"
negative, "@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?"
negative, "@USAirways @AmericanAir Almost half hour on hold. My cell phone battery is dying. Thanks for your loyalty from a Platinum member"
negative, "@USAirways u guys suck"
negative, "@USAirways Handled. I found tkt on floor dropped by someone. No way - I’m in wheelchair - to get to podium."
negative, "@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail"
negative, "@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?"
negative, "@USAirways Flight Cancelled Flightled due to weather conditions in arrival city. Uh...I don't think so."
negative, "@USAirways I’ve been on hold for 36 minutes now, any time you want to answer the phone that would be great."
negative, "@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons"
negative, "@USAirways good news. We've located the crew and made contact with them. flight was supposed to leave 4 minutes ago. #usairwaysfail"
negative, "@USAirways @AmericanAir Also your on-hold message is trying to sell Valentines Day gifts. Over a week Late Flight. Sounds about right for USAir"
negative, "@USAirways my phone has been on hold since midght fkn 7 hrs of hold ?? Unacceptable!!!!!!!!"
negative, "@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please"
negative, "@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!! Really???"
negative, "@USAirways XNA has TSA Precheck! Would be nice if your system knew that."
negative, "@USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!"
negative, "@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted."
negative, "@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails."
negative, "@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route."
negative, "@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting"
negative, "@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!"
negative, "@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable"
negative, "@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?"
negative, "@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL."
negative, "@USAirways i've been on hold since 11:30pm need to reschedule my Cancelled Flightled flight for a morning departure tomorrow. please help!!!!!!"
negative, "@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?"
negative, "@USAirways HELLO?! It's been FOUR HOURS since plane landed! Flt 630 phx to JFK. 3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet"
negative, "@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald"
negative, "@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city"
negative, "@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed."
negative, "@USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!"
negative, "@USAirways 3hr30min right now... any end in sight?"
negative, "@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm"
negative, "@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!"
negative, "@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience"
negative, "@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage."
negative, "@USAirways over an hour is unacceptable wait time. thanks for nothing. Be sure never to fly you again"
negative, "@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable"
negative, "@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage"
negative, "@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it."
negative, "@USAirways and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta."
negative, "@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now."
negative, "@USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers."
negative, "@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?"
negative, "@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive"
negative, "@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)"
negative, "@USAirways This is ridiculous. You delayed my husband's flights "
negative, "@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?"
negative, "@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew? Are you shitting me?"
negative, "@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ?"
negative, "@USAirways in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?"
negative, "@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE"
negative, "@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir"
negative, "@USAirways #SOS WHERE IS MY BAG ?"
negative, "@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail"
negative, "@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!"
negative, "@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!"
negative, "@USAirways if one with @AmericanAir why can't you use American miles????"
negative, "@USAirways Sadly your words don't represent your company's actions. Talk is cheap."
negative, "@USAirways Owen F at DCA Gate 42: #rude."
negative, "@USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund"
negative, "@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???"
negative, "@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet."
negative, "@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane "
negative, "@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?"
negative, "@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help."
negative, "@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail"
negative, "@USAirways you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU"
negative, "@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!"
negative, "@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt..."
negative, "@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?"
negative, "@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st. Thanks guys!"
negative, "@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief."
negative, "@USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours."
negative, "@USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN"
negative, "@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason."
negative, "@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke"
negative, "@USAirways 45 minutes on hold no help"
negative, "@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction"
negative, "@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?"
negative, "@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice"
negative, "@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail"
negative, "@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents "
negative, "@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID"
negative, "@USAirways hello I have a question for you and your phone lines have jammed"
negative, "@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg"
negative, "@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn"
negative, "@USAirways worst customer service experience ever today. Get it together."
negative, "@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory"
negative, "@USAirways them and @AmericanAir"
negative, "@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows"
negative, "@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone."
negative, "@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip"
negative, "@USAirways how about checking the plane before having everyone board the plane? #pissed"
negative, "@USAirways ; also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail"
negative, "@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers"
negative, "@USAirways we have seats. on phone Iwas told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?"
negative, "@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service."
negative, "@USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service"
negative, "@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available."
negative, "@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days"
negative, "@USAirways Literally all that says is Case open What good is that to me?"
negative, "@USAirways delayed I'm charlotte big surprise"
negative, "@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????"
negative, "@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more)."
negative, "@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5"
negative, "@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route."
negative, "@USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it"
negative, "@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal."
negative, "@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless."
negative, "@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday!"
negative, "@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout"
negative, "@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable"
negative, "@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half."
negative, "@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off."
negative, "@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class."
negative, "@USAirways today's flight to Philadelphia. It's a little disappointing for the unnecessary delays and it's not even snowing in FL."
negative, "@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human."
negative, "@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated"
negative, "@USAirways offloading the plane?!?!?! This is ridiculous!!!!"
negative, "@USAirways the fact that you are making customers pay $15 to choose a seat and try to convince them using psychological tricks with colors"
negative, "@USAirways never flying with you guys again. Extremely disorganized and too many delays."
negative, "@USAirways Flights 890 was the delay, Flight 5136 was my missed connection… Help!"
negative, "@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect."
negative, "@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???"
negative, "@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS"
negative, "@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE."
negative, "@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days."
negative, "@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ"
negative, "@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested. Deal w this!!"
negative, "@USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today"
negative, "@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything."
negative, "@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!"
negative, "@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted"
negative, "@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :( "
negative, "@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone."
negative, "“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt"
negative, "@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed."
negative, "@USAirways your app is bad, and you should feel bad."
negative, "@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often..."
negative, "@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired"
negative, "@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!"
negative, "@USAirways will be stuck in PHX overnight. Service is getting worse. Flying southwest from now on."
negative, "@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st."
negative, "@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!"
negative, "@USAirways 502 M-phx Im still on The plane waiting And waiting"
negative, "@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!"
negative, "@USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash."
negative, "@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?"
negative, "@USAirways you're the only airline that's not open sooner. It's not a confidence booster."
negative, "@USAirways this has been the worst trip with little to no customer service"
negative, "@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights.."
negative, "@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help"
negative, "@USAirways : its just a very bad customer service experience// can you help"
negative, "@USAirways delays to the max"
negative, "@USAirways attempting ckin for flight on 2/19 all day, site unable to retrieve details. Called twice and disconnected."
negative, "@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!"
negative, "@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE"
negative, "@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done"
negative, "@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa."
negative, "@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?"
negative, "@USAirways so far I've gotten six different answers"
negative, "@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where..."
negative, "@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today."
negative, "@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs."
negative, "@USAirways I wish we were on our way. Now there's a problem w/de-icing.Three "
negative, "@USAirways you run a piece of shit airline!! Thanks for ruining AA"
negative, "@USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us?"
negative, "@USAirways I appreciate that you actually monitor Twitter, so please pass along my feedback. I've tried calling about 15 times in 4 days :( "
negative, "@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic"
negative, "@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate"
negative, "@USAirways Thanks for showing interest...3880 to Greenville, SC."
negative, "@USAirways admirals club at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!"
negative, "@USAirways started trying to reach a real person over an hour ago still no luck"
negative, "@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care"
negative, "@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering."
negative, "@USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again"
negative, "@USAirways What's the point of a baggage claim ticket if they don't scan it for tracking?"
negative, "@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!"
negative, "@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person."
negative, "@USAirways only to come home a day Late Flight to find out you guys have lost my luggage"
negative, "@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off."
negative, "@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour ; a half? I'd like an answer."
negative, "@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting."
negative, "@USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why"
negative, "@USAirways really, so what does that mean??? #usairwayssucks"
negative, "@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?"
negative, "@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck"
negative, "@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is I don't really know what happened"
negative, "@USAirways Have him call me. I cant wait to see if anything happens. Your service really sucks.#usairwayssucks"
negative, "@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!"
negative, "@USAirways would be more pleased if you reassess your business practices. Goal should be to have passengers on plane as little as possible"
negative, "@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?"
negative, "@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options"
negative, "@USAirways do families no longer get early boarding with young kids? American, your new parent, gives it to us..."
negative, "@USAirways last 2 times I checked a bags they were severally damaged. No one answers the baggage call line for status? #chairmanlove"
negative, "@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!"
negative, "@USAirways where's my apology?"
negative, "@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person "
negative, "@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?"
negative, "@USAirways My flight was delayed and rerouted, and not so much as a sorry for your inconvenience from the check-in agent? #notimpressed"
negative, "@USAirways @AmericanAir 90 min delay thanks to maintenance issues. Thanks for wasting a day."
negative, "@USAirways "
negative, "@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete."
negative, "@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit."
negative, "@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed"
negative, "@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?"
negative, "@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!"
negative, "@USAirways grades for this trip:"
negative, "@USAirways, 1st a reaccommodation, now a delayed flight for this one. ; the Gate Agent still hasn't mumbled a word. Folks getting anxious."
negative, "@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?"
negative, "@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness"
negative, "@USAirways this day has been a disaster, rude employees, no help ; now no hotel. not flying with you again ; I fly ALOT! Dallas=raise=now!"
negative, "@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number."
negative, "@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5"
negative, "@USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways :@ "
negative, "@USAirways she just did but really how drunk does someone have to be before you stop serving them"
negative, "@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???"
negative, "@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks."
negative, "@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow"
negative, "@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA"
negative, "@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail"
negative, "@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP"
negative, "@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance. #NeverAgain"
negative, "@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all"
negative, "@USAirways bad weather shouldn't mean bad service"
negative, "@USAirways what does your reservation is 'out of sync.' mean? On hold w customer service 12 min and want an idea what is up"
negative, "@USAirways 4 hours... 4 hours... FOUR HOURS. It's like this is a joke to you."
negative, "@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!"
negative, "@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune"
negative, "@USAirways Stop reposting same autoresponse That was return flight home #imateacher. Couldnt get to RSW #neptune#waivethefee #notmyfault"
negative, "@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?"
negative, "@USAirways I been on hold with U for 40mins wasting my time and $ "
negative, "@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!"
negative, "@USAirways If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice"
negative, "@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option."
negative, "@USAirways The airline is embarrassing itself. I get that bad weather isn't your fault, but your response to it couldn't have been worse."
negative, "@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part..."
negative, "@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks"
negative, "@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?"
negative, "@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed"
negative, "@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx"
negative, "@USAirways you are horrendous. Pull your shit together"
negative, "@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl"
negative, "@usairways and @AmericanAir 4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight."
negative, "@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?"
negative, "@USAirways Why is there no contact email for customer complaints?"
negative, "@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral."
negative, "@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?"
negative, "@USAirways no warm weather hubs means no Mexico for us. And I can't go anywhere else since you lost my bags. I hope you attempt to rectify"
negative, "@USAirways No kidding. Oy."
negative, "@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started."
negative, "@USAirways it takes a month?"
negative, "@AmericanAir thanks for getting back to me. But I will find other airlines in the future."
negative, "@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?"
negative, "@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah."
negative, "@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc..."
negative, "@AmericanAir spent $8 for the choppiest feed of Whiplash ever. #americanairlinesfail #iwantmymoneyback"
negative, "@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this."
negative, "@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again."
negative, "@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff"
negative, "@AmericanAir I'm not sure what happened to my USAirways status when the merger took place."
negative, "@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait"
negative, "@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that."
negative, "@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir"
negative, "@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby."
negative, "@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored."
negative, "@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!"
negative, "@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan ; only one leg reported. Asked for credit, no response."
negative, "@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!"
negative, "@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?"
negative, "@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund."
negative, "@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr"
negative, "@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah."
negative, "@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now"
negative, "@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal."
negative, "@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful"
negative, "@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm"
negative, "@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't."
negative, "@AmericanAir don't worry you won't steal my money again"
negative, "@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa"
negative, "@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight?"
negative, "@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice"
negative, "@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy."
negative, "@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow."
negative, "@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems."
negative, "@AmericanAir you could train your flight attendants to have some manners and decency"
negative, "@AmericanAir Fuck you."
negative, "@AmericanAir I need refund."
negative, "@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day"
negative, "@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks."
negative, "@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?"
negative, "@AmericanAir thanks for finally letting me get through to book my flight. Frustration set in... #donedeal #talktoahuman"
negative, "@AmericanAir I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service."
negative, "@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee"
negative, "@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside."
negative, "@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still Now Boarding..."
negative, "@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform."
negative, "@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding."
negative, "@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time."
negative, "@AmericanAir there's a lot of talks and no doing. "
negative, "@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space."
negative, "@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!"
negative, "@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?"
negative, "@AmericanAir I'm flying into DCA my bag is at IAD. I am already Late Flight for my meetings at work. I will call the number when I land :'("
negative, "@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from..."
negative, "@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX"
negative, "@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?"
negative, "@AmericanAir @Delta Maybe? Long trip, Late Flight night ; queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead."
negative, "@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping"
negative, "@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!"
negative, "@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX"
negative, "@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation"
negative, "@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer"
negative, "@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry"
negative, "@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible"
negative, "@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???"
negative, "@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item."
negative, "@AmericanAir @emxlyy The wheel was broken when we got it. We swear."
negative, "@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???"
negative, "@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour."
negative, "@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag."
negative, "@AmericanAir hey! I have a name issue on my reservation can you help?"
negative, "@AmericanAir your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage."
negative, "@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain"
negative, "@AmericanAir @united @SpiritAirPR @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI"
negative, "@AmericanAir I look forward to hearing back and hope that my next trip will not be like this"
negative, "@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH :D "
negative, "@AmericanAir #2298. Everyone else was outstanding."
negative, "@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN"
negative, "@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy"
negative, "@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat."
negative, "@AmericanAir YOU FUCKING SUCK"
negative, "@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer service. Ever. #customerservice #fail"
negative, "@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?"
negative, "@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen."
negative, "@AmericanAir what is going on with the flight 2417? It has been delay a lot ."
negative, "@AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF"
negative, "@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable."
negative, "@AmericanAir thx for the apology. A commitment to fix your broken system would be better. Actually fixing it would be better still."
negative, "@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child."
negative, "@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke"
negative, "@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather"
negative, "@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth"
negative, "@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen."
negative, "@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern"
negative, "@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules. help!"
negative, "@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH"
negative, "@AmericanAir im still on hold..."
negative, "@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal."
negative, "@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL."
negative, "@AmericanAir why do you continually play the according to federal regulations every 58 seconds. I could see if you had quicker service..."
negative, "@AmericanAir thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????"
negative, "@AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w/ this automated lip service?"
negative, "@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted"
negative, "@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION @ THE SAME TIME."
negative, "@AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you"
negative, "@AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?"
negative, "@AmericanAir now I have to wait more than 60 minutes"
negative, "@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?"
negative, "@AmericanAir for our delays !!! I'm out of more money because of you"
negative, "@AmericanAir @barrettkarabis what a joke you can mail"
negative, "@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA."
negative, "@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines"
negative, "@AmericanAir improve Envoy's performance. 5th trip through ORD in 2015 I've been delayed for hours because of Envoy. I could drive faster!"
negative, "@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable."
negative, "@AmericanAir now a delay to the rebooked flight?!"
negative, "@AmericanAir emailed AAdvantage for status match ... still waiting. Can't wait to move from @united but help me out here :) "
negative, "@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed."
negative, "@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up."
negative, "@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral"
negative, "@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates. Have been trying to get to an advantage rep 4 two days"
negative, "@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it."
negative, "@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today"
negative, "@AmericanAir oh I did. All I received back was an email saying delays happen.. Uh huh.."
negative, "@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight"
negative, "@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS."
negative, "@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume"
negative, "@AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered."
negative, "@AmericanAir I still can't get through to change my flight. This is really important plz help!"
negative, "@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems"
negative, "@AmericanAir most disgusting chicken entree I've ever seen. Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt"
negative, "@AmericanAir @kanne822 @SouthwestAir is better than AA."
negative, "@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes!"
negative, "@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!"
negative, "@AmericanAir Will it be this year, do you think?"
negative, "@americanair the best is your 800 message saying to use website and your website is saying you need to call. If you don't answer, #hardtodo"
negative, "@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck"
negative, "@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!"
negative, "@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers. hahahah pathetic"
negative, "@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck"
negative, "@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant"
negative, "@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain"
negative, "@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours. Got a call but was hung up on."
negative, "@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?"
negative, "@AmericanAir we did check before going to de airport and everything was fine. #fail"
negative, "@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?"
negative, "@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions."
negative, "@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag"
negative, "@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b"
negative, "@AmericanAir bag has not yet been located. Again, 5th time I've checked it. How can tracking my bag be this hard for your system?"
negative, "@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!"
negative, "@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox."
negative, "@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it"
negative, "@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me. This is why you lose customers"
negative, "@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too"
negative, "@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available."
negative, "@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected"
negative, "@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm"
negative, "@AmericanAir really"
negative, "@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply"
negative, "@AmericanAir Define sincerely. Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media."
negative, "@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email."
negative, "@AmericanAir 2 months and still no exec platinum member cards. What gives?"
negative, "@AmericanAir Oh,i already have turned itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability"
negative, "@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us"
negative, "@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help?"
negative, "@AmericanAir you're not finding it bc @united rebooked us on your airline when they realized they couldn't get us home - and we're at ORD"
negative, "@AmericanAir make that 7hours now"
negative, "@AmericanAir wish you had a better mobile app. You should look at the app from @united as it is much more seemless to check in"
negative, "@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children."
negative, "@AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got."
negative, "@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra"
negative, "@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?"
negative, "@AmericanAir SJC-&gt;LAX. After the fourth time, I gave up!"
negative, "@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?"
negative, "@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights."
negative, "@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous"
negative, "@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!"
negative, "@AmericanAir @united week is going to make up for anything, or put me at ease. You should be asking me how you can fix things, how to..."
negative, "@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client"
negative, "@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars..."
negative, "@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't."
negative, "@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--"
negative, "@AmericanAir My reservation is on hold, not me. Wish I was on hold but that's not possible with the phone issues at #americanair"
negative, "@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger."
negative, "@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset"
negative, "@AmericanAir I had to pay extra $$ cos that flight was no longer available just because it wouldn't accept my US Card for a 1 way into NYC"
negative, "@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?"
negative, "@AmericanAir there is two hour wait"
negative, "@AmericanAir I did set up notifications through AA "
negative, "@AmericanAir upon entering plane to 2 @USAirways stewardesses: can I have some water? no we don't do that. please take your seat"
negative, "@AmericanAir it's not a friend it's a legally required chaperone on a school trip."
negative, "@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled"
negative, "@AmericanAir it's more than technical problems. #frustrated #answerthephone "
negative, "@AmericanAir your call system is a fucking joke"
negative, "@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution"
negative, "@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude"
negative, "@AmericanAir I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!"
negative, "@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!"
negative, "@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details."
negative, "@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!"
negative, ".@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through."
negative, "@AmericanAir Telling frustrated customers we are super busy, please call back Late Flightr kthxbai and then hanging up is not the best practice."
negative, "@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs "
negative, "@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks"
negative, "@AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications."
negative, "@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi one night . we need to use our abilities to make magic ."
negative, "@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA"
negative, "@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. :'( I'll never get back to work"
negative, "@AmericanAir so far all I am getting is maybe your bag will come today. We don't know. Website says status unknown- can you help?"
negative, "@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back"
negative, "@AmericanAir If you care, could you have someone call me to explain what is going on."
negative, "@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?"
negative, "“@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad."
negative, "@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!"
negative, ".@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night."
negative, "@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines"
negative, "@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help"
negative, "@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?"
negative, "@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated"
negative, "@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside"
negative, "@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi"
negative, "@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ"
negative, "@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather"
negative, "@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy"
negative, "@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in"
negative, "@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me :'("
negative, "@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6)"
negative, "@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student."
negative, "@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend"
negative, "@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs"
negative, "@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset"
negative, "@AmericanAir Please REPLY! How do you mess up my rebook TWICE???"
negative, "@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility..."
negative, "@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up"
negative, "@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful"
negative, "@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2"
negative, "@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?"
negative, "@AmericanAir Also, been on hold for 30 minutes with your customer service to find out when my new flight is scheduled bc your site SUCKS"
negative, "@AmericanAir Err 2 hour wait time for the Exec. Plat. line?"
negative, "@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail"
negative, "@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back ; it says it'll be 2 more hours."
negative, "@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service"
negative, "@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline"
negative, "@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight."
negative, "@AmericanAir can someone actually either call back or help me figure out how I'm getting home??!"
negative, "@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help!"
negative, "@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent. Never flying AA again if can be avoided #fail #pathetic"
negative, "@AmericanAir Weather was not involved."
negative, "@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job"
negative, "@AmericanAir by far the best example of the worst company @Cowboycerrone"
negative, "@AmericanAir that luggage you forgot...#mia.....he just won an oscar:D <3 <3 <3 "
negative, "@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get..."
negative, "@AmericanAir is AA951 to Sao Paulo taking off today? Your colleagues won't tell us any thing"
negative, "@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling"
negative, "@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?"
negative, "@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?"
negative, "@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!"
negative, "@AmericanAir one staff on desk. Now been queuing for over an hr."
negative, "@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!"
negative, "@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number."
negative, "@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!"
negative, "@AmericanAir not yet. I'm next in the terminal a customer service area."
negative, "@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove "
negative, "@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized breeze! http://t.co/uOARyQ98PU"
negative, "@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple"
negative, "@AmericanAir You can't even get someone on the phone. Great story for the media."
negative, "“@AmericanAir: Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!"
negative, "@AmericanAir finally made it to chicago - 13 hours Late Flight. Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye."
negative, "@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents."
negative, "@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault"
negative, "@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people."
negative, "@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?"
negative, "@AmericanAir not in any way that I am happy with or find acceptable. If I could speak to a human maybe that would happen"
negative, "@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer"
negative, "@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!"
negative, "@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!"
negative, "@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?"
negative, "@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed."
negative, "@AmericanAir all of these issues are not based on weather or things that are out of your control. These issues are based on negligence."
negative, "@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting"
negative, "@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose"
negative, "@AmericanAir the bags arent even loaded on the plane??? #Flight293"
negative, "@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold "
negative, "@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick Goodbye Very Sad!"
negative, "@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!"
negative, "@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer..."
negative, "@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?"
negative, "@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?"
negative, "@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits"
negative, "@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center"
negative, "@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!"
negative, "@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs"
negative, "@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs"
negative, "@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired"
negative, "@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK"
negative, "@AmericanAir pls tell me how to get a person on the phone asap"
negative, "@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids"
negative, "@AmericanAir I cannot believe how long flight 759 PHI is taking. I know it's US Airways but you own it. I would really like to get home."
negative, "@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here. Thanks again for a sleepless night."
negative, "@AmericanAir Hi AA friends! My sis's flight AA362 DFW&gt"
negative, "@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow."
negative, "@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting"
negative, "@AmericanAir agents refuse to help, too busy ; need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO"
negative, "@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united?"
negative, "@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins"
negative, "@AmericanAir pathetic to have your gate agents lie to my face when you are at fault"
negative, "@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day"
negative, "@AmericanAir here we go again #aa106 Plane not ready. Are we going to find the crew run out of time again like last night #shortstaffed"
negative, "@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded"
negative, "@AmericanAir your maint delay left us stuck in den!! Flight 1080. Been on plane for 7 hrs. Stop flying broke french planes!"
negative, "@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu"
negative, "@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :( "
negative, "@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness"
negative, "@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz."
negative, "@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel"
negative, "@AmericanAir Stuck on the plane in Charlotte. Going to miss my connection. No words from staff. Maybe some damn pretzels?"
negative, "@AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ"
negative, "@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?"
negative, "@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines."
negative, "@AmericanAir I even went to ticket counter and got no help"
negative, "@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish"
negative, "@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email. NOT NICE FOR WE PLATINUMS."
negative, "@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help"
negative, "@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?"
negative, "As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :( "
negative, "@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help"
negative, "@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst"
negative, "@AmericanAir is rude a hiring requirement at key west airport shaking my head"
negative, "@AmericanAir 11 out of 11 delayed flights, you suck and getting worse"
negative, "@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up."
negative, "@AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu"
negative, "@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4"
negative, "@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?"
negative, "@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?"
negative, "@AmericanAir are you kidding me? No one answering calls on reserv line due to high call volume and not even an option to wait. Brutal"
negative, "@AmericanAir no response to DM or email yet. customer service?"
negative, "@AmericanAir that's not what I asked :) ) I'm looking to change a Flight Booking Problems for 03.03. Can you help"
negative, "@AmericanAir why was my flight from Miami to Dallas Monday rescheduled to Tuesday?"
negative, "@AmericanAir pls help. This is seriously beyond ridiculous."
negative, "@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though."
negative, "@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!"
negative, "@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening."
negative, "@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly"
negative, "@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all."
negative, "@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?"
negative, "@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?"
negative, "@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you"
negative, "@AmericanAir not sure why I would bother when the agent at the airport didnt help "
negative, "@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today"
negative, "@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin."
negative, "@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?"
negative, "@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?"
negative, "@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times."
negative, "@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by "
negative, "@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut"
negative, "@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA."
negative, "@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service"
negative, "@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks."
negative, "@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!"
negative, "@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work."
negative, "@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced."
negative, "@AmericanAir beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26"
negative, "@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?"
negative, "@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?"
negative, "@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am stuck at the airport. Do you guys compensate for this?"
negative, "@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!"
negative, "@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?"
negative, "@AmericanAir I wait 2+ hrs for CS to call me back re why flt is cxld/protection "
negative, "@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer."
negative, "@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc"