Add help pointers to README.md

Author: skimbrel

README.md

@@ -191,6 +191,13 @@ implementations:
 - Ruby 1.9.3
 - [JRuby][jruby]
 - [Rubinius][rubinius]
+- 
+
+## Getting help
+
+If you need help installing or using the library, please contact Twilio Support at help@twilio.com first. Twilio's Support staff are well-versed in all of the Twilio Helper Libraries, and usually reply within 24 hours.
+
+If you've instead found a bug in the library or would like new features added, go ahead and open issues or pull requests against this repo!
 
 ## More Information