From a25e7d62a2d1c07a2fbda8c02b19f10f698d0f22 Mon Sep 17 00:00:00 2001 From: Marc M Date: Thu, 25 Jun 2026 09:55:05 -0700 Subject: [PATCH] API-32428 - Update subscription_management.md Update for Custom Plans --- .../subscription_management.md | 24 ++++++++++++++++++- 1 file changed, 23 insertions(+), 1 deletion(-) diff --git a/content/en/docs/manage_marketplace/consumer_experience/subscription_management.md b/content/en/docs/manage_marketplace/consumer_experience/subscription_management.md index 77d75e604..7ea996c0a 100644 --- a/content/en/docs/manage_marketplace/consumer_experience/subscription_management.md +++ b/content/en/docs/manage_marketplace/consumer_experience/subscription_management.md @@ -22,7 +22,7 @@ As a consumer, learn how to create a free or paid subscription and manage existi Anyone who is authenticated in the Marketplace can subscribe to a product with the following role restrictions: -| Persona | Subscribe to a paid plan | subscribe to a free plan | +| Persona | Subscribe to a paid or custom plan | Subscribe to a free plan | |-----------------------|--------------------------|--------------------------| | Subscription Manager | Authorized | Authorized | | Engage Administrator | Authorized | Authorized | @@ -60,6 +60,22 @@ Once submitted, a subscription request goes through an approval process: | **Declined** | The subscription request has been declined by the provider for several reasons (compliance, payment issues, etc.). Applications cannot use the product | | **Error** | There is an error in processing the subscription request. Typically, a system error | +### Custom plan subscriptions + +Custom plans follow the same permission model as Paid plans: + +* Public users cannot subscribe to Custom plans. +* Users with Paid plan permission can subscribe to Custom plans. + +If a consumer lacks Paid plan permission, the Subscribe button is hidden and the plan card indicates elevated access is required. + +The subscription flow for Custom plans differs from Paid plans: + +* Plan type displays as **Custom** throughout the flow. +* No pricing or payment step is presented. +* Engage Billing is not invoked — no invoices or payment records are created. +* Approval flows and provisioning work the same as any other plan type. + ### Subscription status Once the subscription is approved, the state of the subscription indicates whether it is usable or not. The state is not set until the subscription is approved. @@ -99,6 +115,12 @@ The *subscription details* page provides: * Subscription usage breakdown per subscription plan quota. This breakdown allows to see how much has been consumed for the current billing period. * Subscription history (requested time / last approval / rejection time). +For Custom plan subscriptions, the *subscription details* page differs: + +* Plan type displays as **Custom** on all subscription-related screens. +* No pricing, billing, or invoice information is shown. +* Quota usage and limits display normally based on Standard Quota configuration. + ### Terminate a subscription When a subscription is no longer needed, it should be terminated to prevent access to the resources that are using that subscription.