Homey up with switchbot is crashing

[ghrtfT42]

The device are disconnesting.

[matt20v]

Hello i think i also have a similar problem,

I am adding my first BLE Switchbot to my Homey Pro. I am working to have it directly connected to Homey Pro via its inbuilt BLE
At this point its taken me some time to finally get this to work but even with the device now finally showing in Homey it will not respond to commands and keeps disconnecting,

I have been monitoring through Dev Tools and every 20 seconds the BLE connection is dropped. This means each time i try and send a command it never makes it and just stuck.

Would this be related ?

See below video of my trying to get the device to stay connected and use it

2026_01_02_09-13-04-F.mp4

[AdyRock]

That doesn't seem like the same issue.
The bots won't hold a connection for long as they can only have one connection active at a time. If you try to connect via the developer portal then it will block the app from connecting at the same time.
The app only connects to send a command and then disconnects. Updates are detected from the broadcast service data.
The error message, as it says, means the previous command is still being sent. The app will retry the command 5 times if it doesn't get a positive acknowledgement. If it fails, after that then it's probably due to it being too far away. The range can vary between Homey's from extremely poor to just about usable.

[AdyRock]

@ghrtfT42 can you try the test version.
Find the app in the app store and add test to the end of the url and then install over the current version.

[matt20v]

Hi @AdyRock ,
Happy New Year

Thanks for the reply sorry i should of added more detail.

Yep i totally understand that if i connect via the Dev tools it will disconnect anything else, I guess i was trying to show that even when i connect Via Dev tools it only stays connected for the short time then drops the connection,

I have the Unit within 2 meters unobstructed to the Homey device when i use dev tools to connect to other devices it can see and connect to devices much further so knowing this i didn't think it was a range issue.

If i connect to the bot using the switch bot app on my phone directly and test it, this works and the range is also good stays connected and when i exit and reopen the app it updates refreshes and connects again.

So far i am yet to get Homey to issue a command and the Bot receive it and action it.

I am new to Switchbot so maybe i am being a bit basic and just missing something, My goal was just to have Homey control the bot with out needing the SwitchBot Hub this bot was just so that we could remotely turn on and off the Ducted Aircon by pressing the wall button.

Appreciate your guidance, thanks in advance Matt

[AdyRock]

Have you set a pass code in the SwitchBot mobile app?

[matt20v]

No i have not let me try and set one and see if it makes a difference

[AdyRock]

Ok, if you do then you will need to enter the password in the Advanced settings of the Homey device.

[ghrtfT42]

I still have the problem almoust every day

I have to reconnect with the mobile app but it works just one day

[ghrtfT42]

Sorry, is not completed

[ghrtfT42]

Swtitch bot support request ([#1109523]

"Regarding the specific details about Homey, our R&D team recommends that you contact Homey directly for accurate and detailed information"

[AdyRock]

I have looked in the developer website and I can't see any crash reports that look like a recurring problem.
When it next crashes, can you send a Diagnostics report from the app screen.

[ghrtfT42]

[ghrtfT42]

I think there is no way to send a crash reports

I reconnect with the the mobile app procedure I illustrated before, untill He will crash again